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Banff Aspen Lodge

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401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9 Canada
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About

#7 of 34 hotels in Banff
Location
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Value
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Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Skiing
Bowling offsite
Meeting rooms
Car park
Wifi
Hot bath
Coffee shop
Breakfast buffet
Complimentary instant cofffee
Vending machine
Canoeing offsite
Baggage storage
Non-smoking hotel
Outdoor fireplace
24-hour check-in
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Iron
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Spanish
2,174Reviews28Q+A100Room tips
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Popular mentions
CCD wrote a review Oct. 2020
Phoenix, Arizona1 contribution1 helpful vote
My wife and I stayed here on our anniversary, and the experience was nothing short of disappointing, possibly the worst hotel experience I’ve had. The property was commensurate with the price and website description, nothing fancy, but adequate for budget vacation in Banff. The room was clean and neat, and there was a complimentary breakfast buffet, although I would not recommend it. The trouble started when, on the night of our anniversary, the toilet and bathtub began to overflow. To our surprise, the night manager’s response was to bring me a bucket with a plunger. No further explanation was offered. After I unsuccessfully attempted to plunge my own toilet, the manager finally agreed to call a plumber. He didn’t arrive until the early hours of the morning, and the manager never offered to switch rooms for us. When questioned by my wife why she (the manager) didn’t plunge our toilet for us, or call for the plumber right away, she said that she didn’t know how and calling at night would have made it an emergency. To us, this did represent an emergency, as we were unable to use the bathroom in our own hotel room. In the morning, frustrated, my wife insisted that we be given a new room for the remainder of our stay, mainly so we could shower and use the restroom before leaving. The front desk agreed to do so, but they made sure to tell us that we had to check out of the new room in exactly thirty minutes to avoid late checkout charges. This seemed unreasonable to us, but we attempted to comply, quickly showering and checking out. Upon arriving back home, I realized that I had left a computer cable in the room. We called the hotel and asked if they would mail it back to us, and they demanded for 50 dollars to do so. We appealed to them for free, or partially sharing, shipping costs based on our terrible experience. The manager, more concerned with showcasing her business acumen then serving the customer, explained to us in very smug and condescending terms that she would be unable to recover her losses if she did that. I never received the cable back. Overall, the experience was terrible, and I would not return under any circumstance.
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Date of stay: November 2019
Location
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Response from Monique Hendrickx, Sales at Banff Aspen Lodge
Responded Dec. 17, 2020
Thank you very much for your feedback. It is very surprising to read that you had issues with your stay and they they were handled in a courteous manner. We do aim to go above and beyond for all of our guests and we will be sure to review these issues with our management team. Thank you very much, Monique Hendrickx- Business Development Manager
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khooi2020 wrote a review Mar. 2020
Vancouver, Canada1 contribution
We stayed for 2 nights when we stopped in Banff on a transCanada trip (with a u-haul). The staff were very pleasant and accommodating of us (including our giant truck). The location was good- walking distance to town.
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Review collected in partnership with this hotel
Date of stay: March 2020
Room Tip: Upgrade to the premium room - you will have a nice view of the street and the mountains behind!
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JimmyB3Smith wrote a review Mar. 2020
Toronto, Canada1 contribution
Look both ways before crossing the street in Banff.The Banff Aspen is a great place to stay due to its handy location, well placed hot tubs - outside between the rooms on the ground floor, the nice relaxing entrance and foyer, the very helpful and personable staff both at the front desk as well as those servicing the rooms, the good quality WiFi throughout, the clean rooms, the double sinks, the split rooms (so that you don't have to hear your girlfriend or wife snore like a bear (mine doesn't, more like a three bears in random harmony) and the sauna and ability to feed the wildlife right from your room, as the deer love to stop by and visit for a snack or two.
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Review collected in partnership with this hotel
Date of stay: March 2020
Room Tip: Don't feed the deer - they like apples by the way - as someone may call and report you. We...
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jenna f wrote a review Mar. 2020
Belleville, Canada81 contributions17 helpful votes
We stayed march 12-15 (before the covid-19 really started shutting things down). I booked our stay online through booking.com, but was nervous because it was booked around the time of march break starting. The hotel was busy but actually quite quiet (could have been due to covid-19). The room was nice, clean but a bit small. Only real complaint would be the shower/tub, the tub was only maybe 2 ft deep (pretty low) and the shower head was very low in the wall as well. If you’re tall it makes for an interesting shower. The hot tubs are nice, we didn’t utilize them as much as we would have liked but covid-19 didn’t make sharing a small space of steam very appealing. The location is really great! We really lucked out with that because it’s basically in the middle of the hotel strip and easy walking distance to all the shops. The shuttle for skiing is right out front. Free parking if you have a car, underground and behind the building. I picked this hotel because it included breakfast. There was lots of food variety, even if you’re picky there’s plenty of food to choose from. The white bark cafe also has hot drinks and food for a fee. For the price, with breakfast and the location, we would definitely stay again and recommend.
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Date of stay: March 2020Trip type: Travelled as a couple
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sbale211 wrote a review Mar. 2020
Gold Coast, Australia1 contribution1 helpful vote
Great central located hotel in Banff. Nice big room with two double beds and with a balcony to watch the snow falling. Easy friendly breakfast. Excellent spas that are great for debriefing at the end of a active ski day. Bus stop located just next door!
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Review collected in partnership with this hotel
Date of stay: March 2020
1 Helpful vote
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PRICE RANGE
US$116 - US$333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banff aspen hotel banff, banff aspen motel, banff aspen lodge
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
89
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Frequently Asked Questions about Banff Aspen Lodge
Which popular attractions are close to Banff Aspen Lodge?
Nearby attractions include Eureka Banff Escape Room Adventures (0.4 km), Banff Legacy Trail (0.4 km), and C Level Cirque Trail (0.4 km).
What are some of the property amenities at Banff Aspen Lodge?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Banff Aspen Lodge?
Guests can enjoy free breakfast and free instant coffee during their stay.
Is parking available at Banff Aspen Lodge?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Banff Aspen Lodge?
Conveniently located restaurants include Farm and Fire, Masala Authentic Indian Cuisine, and Whitebark Cafe.
Are there opportunities to exercise at Banff Aspen Lodge?
Yes, guests have access to a pool and a sauna during their stay.
Is Banff Aspen Lodge located near the city centre?
Yes, it is 0.6 km away from the centre of Banff.
Which languages are spoken by the staff at Banff Aspen Lodge?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Banff Aspen Lodge?
Many travellers enjoy visiting Cave and Basin National Historic Site (1.9 km).
Does Banff Aspen Lodge have any great views?
Yes, guests often enjoy the mountain view available here.
Is Banff Aspen Lodge accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.