Royal Canadian Lodge
459 Banff Ave, Banff, Banff National Park, Alberta T1L 1C9 Canada
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Avg. C$431 /night, 2/14 - 2/15
C$579
per night
C$398
per night
C$217
per night
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About
#18 of 33 hotels in Banff
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
This luxury resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. Entering our lobby, you’ll be greeted by our beautiful stone fireplace and our friendly front desk staff. Featuring elegant rooms and suites, this intimate Banff boutique hotel offers 99 guestrooms, with a modern mountain-themed décor. With nature right on its doorstep, the Royal Canadian Lodge is located less than a five-minute walk from downtown Banff. Guests of the lodge can enjoy fine dining at one of Banff’s best kept secrets, the Evergreen Restaurant, serving Canadian cuisine with an emphasis on regional ingredients. You can also relax and unwind at the Grotto Spa with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. With a number of intimate meeting spaces, the Royal Canadian Lodge is the perfect choice for any rejuvenating alpine escape to one of the most beautiful resort towns in Canada.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycles available
Hiking
Business Centre with Internet Access
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Skiing
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Charming
Languages Spoken
English
Location
459 Banff Ave, Banff, Banff National Park, Alberta T1L 1C9 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
Calgary Intl Airport
108.9 km•
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Detailed Reviews
Spent the last 2 nights of our trip at this hotel. Good location in walking distance to downtown Banff. Clean rooms. Overall, nice staff. My only complaint is we came by the hotel in the morning to see if we could arrange for an early check in as we were coming back from camping and was hoping to relax a bit. The front desk said he would prioritize getting our room ready early and would call us when we could come check in. We never heard from him and just ended up coming back at normal check in time at 4 pm. They did allow us to park our car in the garage prior to checking in, which we greatly appreciated.
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Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:Â Charges $20 a night for parking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were met at reception by a trainee, and then had to wait for the 'expert' member of staff. But it didn't feel like much of a welcome; minimal info was given, we weren't even pointed in the direction of the lifts, there was definite ambivalence.
The entire hotel had the feel of a 1980s care home. It absolutely needs updating. There's a large room to the right of reception that has a few armchairs in, not enough to fill the room, maybe it's the 'entertainments room' - but nothing entertaining there for sure! The bar was always more or less empty, and the lady hosting the restaurant also had to nip to the bar to serve drinks.
The bedroom decor is depressingly dated. But if dark and old fashioned, 1980s furniture, plus an archaic shower doesn't bother you, then you should have great night's sleep - because the beds and bed linen are extremely comfy.
The room wasn't cleaned until late afternoon, making it awkward to return earlier than around 4pm. After check in, we barely saw any staff; housekeeping, the bar/restaurant lady, and the lady on reception (who never acknowledged us as we walked by), that was all.
Location is okay, but still around 15 mins walk to the centre of Banff. The car park is useful, but expensive.
The menu was limited and the restaurant had barely any customers whenever we looked. We would've preferred to eat there but there was nothing to entice us.
The entire hotel had the feel of a 1980s care home. It absolutely needs updating. There's a large room to the right of reception that has a few armchairs in, not enough to fill the room, maybe it's the 'entertainments room' - but nothing entertaining there for sure! The bar was always more or less empty, and the lady hosting the restaurant also had to nip to the bar to serve drinks.
The bedroom decor is depressingly dated. But if dark and old fashioned, 1980s furniture, plus an archaic shower doesn't bother you, then you should have great night's sleep - because the beds and bed linen are extremely comfy.
The room wasn't cleaned until late afternoon, making it awkward to return earlier than around 4pm. After check in, we barely saw any staff; housekeeping, the bar/restaurant lady, and the lady on reception (who never acknowledged us as we walked by), that was all.
Location is okay, but still around 15 mins walk to the centre of Banff. The car park is useful, but expensive.
The menu was limited and the restaurant had barely any customers whenever we looked. We would've preferred to eat there but there was nothing to entice us.
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Date of stay: May 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Beware: the hot tub is incredibly hot! And the entire pool area looks like something that Hugh...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We really enjoyed our 5 night stay at the Royal Canadian Lodge. It's true that this hotel isn't the most modern, but neither is it old (it opened in 2000, per our guidebook), and our premier queen room seemed nicely remodeled. The room was clean, with high ceilings and large windows. The bathroom was spacious and had two sinks with a sliding door in the middle, allowing two people to get ready simultaneously, which was convenient. There's a cozy saltwater pool and hot tub in the basement, which our kids enjoyed. The secure underground parking is convenient and costs a reasonable $20 CAD daily. Downtown Banff is an easy 10 minute walk away. Finally, and most importantly, we got a great rate - while all accommodation in the Canadian Rockies is really expensive in August, it was a pleasant surprise that this hotel was among the cheapest options not just in Banff but also compared to places in Canmore. Would definitely stay here again.
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This review is coming, not from a disgruntled customer, however from someone who has high expectations of a four-star hotel. We stayed at the Royal Canadian Lodge in August 2024 based on recommendations of family. The hotel was very nice. Front desk staff were extremely welcoming. They were particularly helpful when we had to extend our stay due to the wildfires in Jasper. The one major issue occurred when Housekeeping failed to clean the room appropriately. Almost daily, the room service included fresh towels, and making the bed, but nothing else. They did not vacuum nor did they clean the bathroom. There was areas of dried dirt on the floor from our hiking shoes that was never cleaned nor vacuumed and dirty coffee cups were left unattended. The epitome was when my wife and I came back from a long day of hiking, looking forward to a shower, at 6 PM the room was never cleaned. This was escalated to the operations manager, Joseph McKinnon, who, after personally getting us some towels, only offered a drink at the bar as service recovery. After this, he openly avoided us. A bit surprising coming from an operations manager.
A big shout out to the front desk staff who stepped up and offered a much better service recovery option and were very pleasant and professional about it.
Having your room cleaned properly when you stay at a hotel is one of the tenets of that stay. This is whether you’re staying at a local motel or a five star property. The failure of this property to properly clean the room put a stain on what was otherwise an excellent experience.
A big shout out to the front desk staff who stepped up and offered a much better service recovery option and were very pleasant and professional about it.
Having your room cleaned properly when you stay at a hotel is one of the tenets of that stay. This is whether you’re staying at a local motel or a five star property. The failure of this property to properly clean the room put a stain on what was otherwise an excellent experience.
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Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:Â Local parking on site for $15 Canadian per night very convenient. Hotel is also located away from...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We recently stayed here for 2 nights after having to extend our stay in Banff due to our Jasper accommodation being cancelled due to the bushfires. I would say from first impressions entering the hotel, I thought it was going to be a great stay as all looked good but for over $500 per night, we would have expected a bit more - room was very small with not the most comfortable bed and lumpy pillows although on upside shower was great. Our room was not serviced at all, which wasn't a critical thing for us except for the price per night we thought it should have been part of the service. The couple we were travelling with had flat batteries in the TV remote and blown globe in bedside lamp and also their room wasn't serviced either. We went to inform front desk about this and they said that they would waive the $20 per day extra payable for parking and that was all they could do so a disappointing experience overall considering that this hotel was nearly double the price per night of anywhere else we stayed whilst travelling around the Rockies as well as being by far the smallest rooms we had.
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Date of stay: August 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â much more value for money places to stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The grand entrance makes for beautiful start to your romantic getaway! The rooms have a very cozy royal vibe with an extremely comfortable bed. You don’t have to leave to find the perfect place for a date, the Evergreen lounge overlooks outside and has a very polished look making it inviting, easy to start up conversation and the service at dinner is exceptional. The staff are knowledgeable and kind. Banff was beautiful but the best part of our day was retreating to the steam room & mineral pool to unwind before bed.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've stayed at the Royal Canadian Lodge many times over the best decade. In recent visits I thought its standards had slipped since it ceased to be a Delta branded hotel. However, I thoroughly enjoyed my most recent stay and can say that its level of service and comfort have improved since my previous visit.
The amenities in the room are very good. Rooms come with a small fridge, a single serving coffee machine, bath robes and even slippers! Toiletries are good quality, with toothpaste and mouthwash included. Very nice soaps.
Though I still miss the free coffee and cookies in the lobby.
Having stayed in a lot of the hotels on Banff Avenue this is my favorite and I will return.
The amenities in the room are very good. Rooms come with a small fridge, a single serving coffee machine, bath robes and even slippers! Toiletries are good quality, with toothpaste and mouthwash included. Very nice soaps.
Though I still miss the free coffee and cookies in the lobby.
Having stayed in a lot of the hotels on Banff Avenue this is my favorite and I will return.
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Date of stay: March 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is an extremely disappointing hotel, they make up the rooms only every three days apparently, so one has to go down and get towels and soap etc. as necessary. We tried breakfast and were told there was a 15 minute wait. That was optimistic it was more like 40 so outside eating is recommended.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Sales at Royal Canadian Lodge
Responded Aug 6, 2022
Dear P4646SMdavidd, thank you for taking the time to leave your review and feedback. We are very sorry you did not enjoy your stay and would like to apologize for the inconvenience. Please be assured we will be following up with our management team on your comments. Once again thank you for taking the time to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in and the receptionist didn't even welcome us; very poor customer service, we felt like an inconvenience to them. I asked several times for things like advice on activities etc. and they are totally not interested in helping guests with anything. Due to the covid restrictions, the pool has to be booked in advance, and they will not give you ANY advice on when to call etc. I called at 7:30 AM to book, and everything was already taken. When I asked when to call to actually get a spot, the receptionist was annoyed and said: it's all in your confirmation email, you should read it.
Room service is only available till 9 PM. There is no water that you can purchase or order, so if you don't have change on you to get it from the vending machine, you can't get water. No attention from cleaning staff either, not even offering to do any housekeeping, you have to call for someone to bring towels and empty the garbage. Our view is on a dumpy backyard overflowing with empty cans and bottles! No joke.
This is definitely NOT a 4-star hotel.
PS the one good thing, and reason for 2 and not 1 star is that the beds are super comfy,
Room service is only available till 9 PM. There is no water that you can purchase or order, so if you don't have change on you to get it from the vending machine, you can't get water. No attention from cleaning staff either, not even offering to do any housekeeping, you have to call for someone to bring towels and empty the garbage. Our view is on a dumpy backyard overflowing with empty cans and bottles! No joke.
This is definitely NOT a 4-star hotel.
PS the one good thing, and reason for 2 and not 1 star is that the beds are super comfy,
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Room Tip:Â Not a 4-star experience!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Suzanne Gittens, Other at Royal Canadian Lodge
Responded Apr 4, 2021
Dear NorthStar, Thank you for taking the time to share your feedback regarding your recent stay with us. We are disappointed to know that you did not enjoy your stay. The pool booking is a difficult situation to navigate based on the demand and the limited amount of spots available, we definitely try our best to accommodate all of our guests. We recognize that you were only able to use the pool twice during your stay and we apologize this was not to your satisfaction. In this current environment it is very important that we manage our guests expectations since so many services have changed, your comments have brought this to the forefront and will be discussed among the management team. Once again, thank you for your feedback. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We did have a reasonably good time in this hotel which is in walking distance from the town centre. It offers well appointed and reasonably equipped rooms which are are quiet and clean. The problem we had was with the staff who obviously lacked experience (probably due to the recent pandemic) who offered little or no information when approached though they were very friendly. The Concierge was never seen again after having promised to fore=ward some local information to us and the staff in the Restaurant unfortunately had some trouble to explain parts of the menu. To our surprise they even suggested that we have to pay corkage in order to take our half drunken bottle of wine that we purchased with the dinner and decided to finish in our room.
The bar here is rather small, but t=well stocked and the bar steward was a delight when compared to his colleagues. Still, we did not dislike the hotel and there is no reason for not recommending it to other visitors to this wonderful town
The bar here is rather small, but t=well stocked and the bar steward was a delight when compared to his colleagues. Still, we did not dislike the hotel and there is no reason for not recommending it to other visitors to this wonderful town
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Sales at Royal Canadian Lodge
Responded Aug 9, 2022
Dear Redsilence, thank you for taking the time to leave your review and feedback. We are sorry to hear about the experiences with some of our staff at Royal Canadian Lodge and we would like to apologize for the inconveniences. In this current environment it is very important that we manage our guests expectations since so many services have changed, your comments have brought this to the forefront and will be discussed among the management team. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi sufe81, no we do not currently offer a packed lunch option but will keep this in mind for the future.
Dear Roger,
Yes, you can bring outside food to your room.
Thank you for this question. No we are no longer associated with Marriott or Delta.
I would say 30-40 mins awa
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PRICE RANGE
C$180 - C$572 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta banff royal canadian hotel banff, delta banff royal canadian lodge, banff delta
FORMERLY KNOWN AS
Charltons Banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
99
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Royal Canadian Lodge
Which popular attractions are close to Royal Canadian Lodge?
Nearby attractions include Tunnel Mountain Trail (1.1 km), Banff Avenue (0.9 km), and Bikescape Mountain Bike & Winter Adventures (0.7 km).
What are some of the property amenities at Royal Canadian Lodge?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Royal Canadian Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Royal Canadian Lodge?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Royal Canadian Lodge?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Royal Canadian Lodge?
Conveniently located restaurants include Zyka Elevated Indian Restaurant, The Balkan Mediterranean Restaurant, and Bluebird Woodfired Steakhouse.
Are there opportunities to exercise at Royal Canadian Lodge?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Royal Canadian Lodge located near the city centre?
Yes, it is 0.9 km away from the centre of Banff.
Are any cleaning services offered at Royal Canadian Lodge?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Canadian Lodge offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Royal Canadian Lodge?
Many travellers enjoy visiting Cave and Basin National Historic Site (2.5 km), The Luxton Home Museum (0.8 km), and Old Crag Cabin (0.9 km).