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405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4 Canada
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20-08-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Banff Springs
Updated 20-08-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 34 hotels in Banff
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Skiing
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor fireplace
Shops
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
On-demand films
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French
Hotel links
Special Rate:Experience It All - Up to 30% Off
8942Reviews125Q+A100Room tips
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Dave B wrote a review Jul. 28
Calgary, Canada80 contributions157 helpful votes
We have stayed on the Gold Level several times and it has always been the epitome of service and value. Sadly, this has changed. The Gold Level Rooms include breakfast served in the Lounge as well as appetizers from 4-6pm also in the lounge. The pandemic has changed all these from buffet to table service, and this has been well adapted in the past. The food has suffered a noticeable decline in quality and the service has dropped even further. In all our visits to the lounge this trip, we were forgotten all but once. (Thank you Emmet, you are awesome.) One breakfast, we were brought water and coffee immediately, and asked if we were ready to order. We asked for a minute or two and what the special was. We then waited 20 minutes or so before the wait staff returned to take our order. Breakfast was served and that was it; we were forgotten again. No check in to see if we needed anything else, no drink refills, no second cup of coffee, nothing. We left as it is not our job to go find wait staff hired to serve patrons of the Fairmont. We had checked into a beautiful, larger room on the Fairmont Gold Level Floor and was slightly surprised to see that we were only supplied with one bathrobe but, that was no issue since my wife is the one who uses these. The room itself was an absolute stunner with the exception of containing the worlds smallest bathroom; it is so small that one enters the bathroom and then must step into the shower in order to close the door! Design flaw, here. Later in the evening on our first night, we stepped off the elevator onto the 5th floor greeted by the very unpleasant smell of sewage. As returned to the room the odour became worse but, once inside the room it was clear for a short while. Soon the odour began to permeate our room so, we called Royal Service and they sent the Director of Housekeeping up who verified the stench, talked to us and provided a short term solution by ventilating the area, spraying the hall area, and providing air freshener spray to us and must have sorted the problem, because; no more smell! With a hotel this old, maintenance is common and somewhere, someone had opened a plumbing vent. Next morning and for the duration of our stay, there were no more issues. The Castle, as it is known, is still beautiful and the grounds still immaculate. Sadly, many restaurants (Grapes) are still closed but hopefully, that will change soon. The staff, especially Emmett in our case, are all friendly and pleasant, including the ones that forgot us. I think I would suggest forgoing the Gold Level as the standard has dropped so much in the lounge that the extra fare is simply not worth it unless something changes drastically.
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Date of stay: July 2021
Value
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Response from Guest Experience Manager Fairmont Banff Springs, Guest Services / Front Office at Fairmont Banff Springs
Responded 2 days ago
We are truly sorry to read your candid review and to learn you did not have a stellar experience. It would be incredibly helpful if you can reply to the private message sent to you that will assist us in knowing your identity and dates of stay. This will allow a more thorough investigation and appropriate response on our part. Our sincerest apologies. Your satisfaction matters. The Fairmont Banff Springs
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LarryT wrote a review Jul. 25
Toronto, Canada14 contributions2 helpful votes
Alex is really knowledgeable and passionate about giving us the wildlife tour. I really recommend you take the tour with Alex. He will let you know everything about wildlife in Banff. We also attended the painting session hosted by Melissa who is very friendly and we enjoyed a really nice painting session together.
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Date of stay: July 2021
Location
Cleanliness
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Response from Guest Experience Manager Fairmont Banff Springs, Guest Services / Front Office at Fairmont Banff Springs
Responded 5 days ago
Dear Since1864, Thank you for the kind review. Our team in Resort Activities will truly appreciate it! ~ The Fairmont Banff Springs
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Scott M wrote a review Jul. 25
Schomberg, Canada7 contributions
We loved our stay here! The service we received was second to none. On arrival we found a complimentary bottle of champagne and card to augment our 25th wedding anniversary celebration! The amenities are top notch! Our hotel history tour was informative and enjoyable. Thanks Alex! We enjoyed touring the grounds as well. The beautiful gardens are well maintained and well arranged! They are only rivaled by the natural beauty surrounding the hotel. We found the food to be excellent and service there was fantastic as well. We only wish we had more time to experience all they have to offer! When we checked out they assisted us in correcting and confirming a scheduling mishap with our tour operator and even booked us back into our room until our transfer was to take place. Thanks Carmen!
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Guest Experience Manager Fairmont Banff Springs, Guest Services / Front Office at Fairmont Banff Springs
Responded 5 days ago
Dear Scott M, Thank you for choosing the Fairmont Banff Springs for such a milestone occasion. We are so happy to see that Carmen and Alex ensured a memorable and problem free stay for you. Our grounds team will also appreciate the accolades. We will let them know. Stay well! ~ The Fairmont Banff Springs
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Michelle wrote a review Jul. 21
Saskatoon, Canada29 contributions1 helpful vote
Stunning hotel and grounds, full of history. Staff were very attentive and helpful. Hotel is 133 years old and rooms are smaller than newer hotels, but they are still comfortable with amazing views. The spa is an absolute gem and worth every cent (trust me, it’s amazing). Cons: plug ins are somewhat scarce in the rooms, including only one side of the bed having a plug in, cost is higher than the ‘average’ hotel in the area (but this isn’t an average hotel either), parking is costly (similar to everywhere in Banff). We did have a repeated issue with our a/c unit that woke me up several times over 2 nights. Guest services and maintenance did everything they could to identify and correct the issue as well as ensuring we were comfortable and satisfied.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Guest Experience Manager Fairmont Banff Springs, Guest Services / Front Office at Fairmont Banff Springs
Responded 1 week ago
Dear Drpbnj, Thank you for your review. We are happy to see that our team was helpful and responsive. So sorry that there were concerns with a/c. As you can appreciate our building was working hard during the heat wave. We will ensure our engineering team does receive this feedback and we will ensure this has been checked/resolved. We hope your travels will bring you back again! Stay well. The Fairmont Banff Springs
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D L wrote a review Jul. 18
1 contribution1 helpful vote
I recently traveled to the Fairmont Banff Springs Hotel with my mother and two others. My 91-year-old mother had worked at the hotel in 1948-49 in the Post Office that was there at the time. Upon saying so when we arrived to take a simple quick photo, we were welcomed in and treated like royalty. From our greeting by Deon as we arrived out front, to the front desk staff, to our discussion with VIP Concierge Don Mooney, to the table service provided by Lauren at the outdoor lounge - everyone was as friendly, helpful and accommodating as we could possibly have hoped for. Our visit far exceeded our expectations! We will never forget the experience, particularly my mother for whom this visit is sure to remain a standout memory for the rest of her life. THANK YOU to all these wonderful people!
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Date of stay: July 2021
Location
Cleanliness
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1 Helpful vote
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Response from Guest Experience Manager Fairmont Banff Springs, Guest Services / Front Office at Fairmont Banff Springs
Responded 1 week ago
Thank you for your Trip Advisor review! This is very special to know your mother had worked here and that you felt very special when you arrived. We will gladly share your review with our team. Have a great summer! ~ The Fairmont Banff Springs
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PRICE RANGE
US$322 - US$769 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont banff springs hotel banff, fairmont banff springs hotel, fairmont banff hotel, the fairmont banff springs banff, fairmont hotel banff, banff fairmont
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
757
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Frequently Asked Questions about Fairmont Banff Springs
Which popular attractions are close to Fairmont Banff Springs?
Nearby attractions include Bow Falls (0.2 km), Tunnel Mountain Drive (0.4 km), and Mountain Galleries at the Fairmont Banff Springs (0.10 km).
What are some of the property amenities at Fairmont Banff Springs?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Banff Springs?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Banff Springs?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Banff Springs?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Banff Springs?
Conveniently located restaurants include Grapes, 1888 Chop House, and Rundle Bar.
Are there opportunities to exercise at Fairmont Banff Springs?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Fairmont Banff Springs have an airport shuttle?
Yes, Fairmont Banff Springs offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Banff Springs?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Banff Springs?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.