Hidden Ridge Resort
901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8 Canada
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US$132
Fully refundable before Thu, Dec 14
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US$132
Fully refundable before Thu, Dec 14
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US$132
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About
#38 of 80 hotels in Banff
Location
Cleanliness
Service
Value
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Sauna
Vending machine
Bicycle rental
Hiking
Children's playground
Parking
Wifi
Outdoor pool
Pool / beach towels
Skiing
Canoeing offsite
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
BBQ facilities
Baggage storage
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Dining area
Fireplace
Housekeeping
Private balcony
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, French
Location
38Car recommended
Grade: 38 out of 100
130Restaurantswithin 10 km
88Attractionswithin 10 km
901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8 Canada
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+1
We stayed in their 3-story villa with a loft and game room and it was spacious for 13 of us. There's pull our sofa bed, fully equiped kitchen, fireplace with free firewood, hot tub and warm pool for those brave people who wants to go swimming in wintertime. The resort is also next to the bus stop so it's convenient. The resort lobby has some really cool views of the snow-covered Canadian Rockies, although hey don't coffee ready , you have to ask for hot water and make you're coffee, and it's the same with hot cocoa. The only thing we complained abt is they didn't have a lot of hot water for showers esp during our first day there, we called and we're glad they fixed it. And they DO NOT have a lot of parking space. We were there in November and the resort was packed so parking you car was a challenge. Other than that, we love this resort and we will definitely go back here again.…
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 3 days ago
Thank you for sharing! I am glad that you found our condos to be spacious and well equipped and that you enjoyed all the amenities the resort has to offer. We do have self-serve coffee ready in the lobby before midday, however after this time it is just upon request at the front desk. I do apologize that it appears there was an issue with the hot water in your condo but glad it was promptly fixed for you! We are delighted to hear that you will be returning and look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time staying here- we will be back. We stayed 2 bedroom unit with a loft. Queen beds in every room, tons of room for everybody. The unit was very clean and very quiet with fantastic mountain views. The staff were really helpful. The stay included day passes for Roam, the Banff bus system- it was very convenient with frequent service.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 3 weeks ago
Thank you for the review! We are delighted to hear that you are already planning a return visit! We are glad that our premier two bedroom and loft condo had plenty of space for your party and was clean and quiet as-well! We appreciate your kind feedback regarding our team and I will be sure to pass on the praise. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I stayed here for just one night. We had booked a condo. The units are located in a forested mountain area along with several other motels of the same type. Check-in was very friendly and efficient. Soon after arrival in our unit we noticed a leak in the ceiling after the first more substantial rain fall. After notifying the desk a maintenance man promptly appeared to assess the situation. We were equally promptly and efficiently moved into another unit. We received a bottle of wine for our troubles. Thank you! The unit was clean and very pleasing. Nice view out all windows. Wonderfully quiet all night long. Bring any food supplies you need before heading here. Grocery store is in Banff about 3-4 km down the hill. Some drip coffee packets are provided. If coffee is important to you I strongly suggest you bring your own coffee and filters while shopping in town. This is a nice place to stay in, would stay here again when in Banff.…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded Oct 20, 2023
Thank you for sharing your experience. We are delighted to hear that despite an initial issue with your room, we were able to promptly investigate and find alternate accommodation for you and that our response meant that this did not impact your stay negatively (and we are glad that the wine helped as-well!). We are glad that your condo was clean, quiet and that you enjoyed the beautiful mountains around us! We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely few nights stay at the Hidden Ridge. Check in was easy, the lodge was beautiful and spacious and the staff were super helpful. We made us of the pools and sauna which were a lovely addition after a day of exploring & the lodge is well connected to the town with a free bus service. Would definitely stay again if we come back to Banff
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: If you want to go to lake Louise book the roam bus early to get a slot & avoid paying loads on a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded Oct 1, 2023
Thank you for your feedback, Amy! We are delighted that you loved your stay with us and that you found the accommodation beautiful and spacious! I am glad that our team were helpful and that you managed to utilize the pools and bus passes at your convenience. We do hope we have the pleasure of having you stay with us again on your next trip to Banff!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed staying here. We were in a ground floor room with a kitchenette, an open fireplace and a patio door to a small outdoor seating area. Because it’s not in town it’s very peaceful, and there is a free shuttle bus service that runs very regularly in and out of Banff, or you could walk down the hill into town yourself. We did find that some of the room decor was tired. The drawers in the kitchenette were wonky, and some of the wallpaper in the bedroom damaged. This didn’t affect our stay but these things really need to be addressed soon because it risks becoming a bit more run down.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded Sep 20, 2023
Thank you for sharing! We are delighted to hear that you enjoyed your stay here and had a peaceful vacation with us! I appreciate your feedback regarding the kitchen drawers and wallpaper and will ensure our housekeeping and maintenance team are extra attentive in the condos to ensure we spot any worn areas so we are always providing well maintained accommodations for our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Though called Hidden Ridge Resort, it could aptly be named Hidden Gem for its scenic location, its charming village-like layout complete with hanging flowers, trees and shrubbery, its friendly and accommodating front desk staff, its high standard of cleanliness and daily room service, its in room products from Rocky Mountain Soap Co and its beautiful pool and sauna overlooking the mountains. I had a wonderful 5 night stay and look forward to returning. Attention to detail and serving the resort guest in an understated manner elevated my experience to that of a luxury resort. Thank you for a lovely getaway.
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded Sep 20, 2023
Thank you for sharing! We love that you found our resort a hidden gem and enjoyed the mountain settings and summer flowers around the resort. I am delighted to hear that the services provided were of a consistent and high standard and that this had such a positive impact on your experience. We cannot wait to have you stay with us again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great apartments, spacious, comfy beds. Well supplied inside. Good location but not in town though free bus passes only a short walk to bus stop. Easy walking into town approx 15-20 mins. However no restaurant at all no bar. A snack and soft drinks machine in laundry common area. Nice hot spa pool and pool with great views outdoor. A nice place to stay.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Bring food and drinks as no supplies here at all
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded Sep 17, 2023
Thank you for your review. We are glad to hear that your condo was spacious, comfortable and well stocked for your vacation and that you were able to utilize the resort amenities including the complimentary bus passes and our hot pools. We hope to see you again real soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just want to appreciate the good service from Marcelo at front desk. It was our first Time in Banff and he show us where to go and he took kindly all his time to answer all our questions, very kind service. Will come back for sure. stunning view from the hot tub
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded Sep 9, 2023
Thank you for sharing your feedback! We are delighted to hear that Marcelo provided all the answers to ensure your first time in Banff was special! I will be sure to pass on your kind words and we look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is the worst property I have ever been to. The staff was rude and mean when we checked in, I would have forgiven that but the rooms are filthy and reminds me of an old murder hotel from the 70s. There’s us no cleaning services if you are staying for 4 days are less. Thus policy was not explained at all, just printed on a random card left in our rooms 2 days into the stay. Apparently they think it’s ok not to clean rooms for 4 days, only replace towels and make the bed…which they didn’t even do most of the days. When I complained they make you feel entitled and stupid for asking, like they are doing you a big favor. And this place is FILTHY to begin with. The bathtub didn’t drain so we had to shower quickly or it would fill up with your dirty bath water, same for the sink. My sisters unit’s dishwasher didn’t work and she had to hand clean her dishes. Imagine how badly I feel booking these rooms for her and her family, to celebrate her 50th birthday!!! I was so embarrassed!! And it was not cheap!!! We would have left but everything was booked in banff and they only responded when I kept escalating my concerns. They took off a nights charge (for me, not my sister who had just a bad of a time) but this hotel was the one stain on our otherwise amazing vacation and it makes me sad. Please see pictures!…
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded Aug 14, 2023
I do apologize again for your experience here at Hidden Ridge Resort. We pride ourselves on providing guests with a home away from home in the Rockies where guests can immediately feel welcomed and relaxed. When we spoke, I was very disappointed to hear that your experience did not reflect this. We appreciate all our guests and we are solely here to ensure you have a wonderful stay and have access to anything that you may need so all requests should be handled with care. As you can see from previous reviews, our staff are often praised as a highlight of guests' experience so I sincerely apologize again and will ensure no-one is made to feel like this in the future. I apologize that the cleanliness of the room was also not up to our standard. Please be assured I have shared this feedback with our housekeeping manager so these units are deep cleaned prior to future guests arriving and we will investigate why your daily service was missed. We strive to provide a consistent service for guests and appreciate this feedback. It is very disappointing to hear that we had such a negative impact on your sister's birthday and that she had a similar experience. If she does wish to discuss her experience further, please advise her to reach out to me at pbeardsley@banfflodgingco.com .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the most lovely place to stay! The lodges were cozy and comfortable and the staff were really helpful and friendly. We needed extra baking trays and they brought them round within 5 minutes. We asked for delayed check in and could stay till 12, which really helped us. Hot tub was HOT! And lovely to look out on the views from the pool. We were given a free bus pass into Banff, so didn’t need to use the car at all. We recommend this hotel!
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded Aug 11, 2023
Thank you for sharing, Helen! We are thrilled that you loved the resort, amenities and views of the Rockies whilst relaxing in the hot-tub! I am delighted that our staff were quick and attentive to your needs and made a positive impact on your stay with us. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$112 - US$281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hidden ridge hotel banff, hidden ridge resort banff, hidden ridge banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
107
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Frequently Asked Questions about Hidden Ridge Resort
Which popular attractions are close to Hidden Ridge Resort?
Nearby attractions include Banff Norquay Summer Sightseeing and Via Ferrata (4.0 km), Sulphur Mountain (5.1 km), and Tunnel Mountain Trail (1.3 km).
What are some of the property amenities at Hidden Ridge Resort?
Some of the more popular amenities offered include free wifi, free parking, and a hot tub.
Which room amenities are available at Hidden Ridge Resort?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Hidden Ridge Resort?
Guests can enjoy barbeque facilities during their stay.
What are some restaurants close to Hidden Ridge Resort?
Conveniently located restaurants include Zyka Elevated Indian Restaurant, The Juniper Bistro, and Hello Sunshine Banff.
Are there opportunities to exercise at Hidden Ridge Resort?
Yes, guests have access to an outdoor pool and a sauna during their stay.
Does Hidden Ridge Resort have an airport shuttle?
Yes, Hidden Ridge Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hidden Ridge Resort?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Hidden Ridge Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hidden Ridge Resort?
The staff speaks multiple languages, including English and French.