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521 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
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US$134
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About

#25 of 34 hotels in Banff
Location
Cleanliness
Service
Value
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room and hot pool. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Kids stay free
Car park
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Restaurant
Breakfast available
Happy hour
Vending machine
Skiing
Bowling offsite
Canoeing offsite
Tennis court offsite
Children's playground
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Pedicure
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Housekeeping
Room service
Safe
Telephone
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English, French
2534Reviews46Q+A100Room tips
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Scottskis wrote a review Yesterday
UK109 contributions45 helpful votes
Comfortable bed, hotel not as luxurious as it sounds. Quiet at night. Didn’t eat in the restaurant at all so can’t say what that’s like. Good size laundry room in the parking lot downstairs with very reasonable costs for a wash and a dry and the machines are fast. The place is clean enough. No issues with staff, housekeeping are good that they don’t disturb you when the ‘do not disturb’ sign is on the door. Some places do anyway! Room smaller than expected. It’s quite a walk to the shops downtown but it is the first stop for the ski buses in the morning. Stayed at the Ptarmigan last time and that one is closer to town so better location and there was never a problem getting a space on the bus so I don’t think it’s essential to be at the first ski bus stop. Pretty much all of the hotels down Banff Avenue are owned by the same company. The swimming pool is more like a large hot tub. The gym is very small with a rowing machine, a treadmill, an exercise bike and some dumbbells. Good amount of hand sanitiser available in the public areas. The corridors are noisy from people walking past your room talking loudly so it would be nice if other guests didn’t stand outside your room talking especially at 7 am. Tips for Banff Sunshine, the food on the hill is overpriced and not very good, pretty much all junk food, they don’t let you take rucksacks into any of the restaurants so take your own lunch and eat it in the white domed buildings, they are heated, plenty of room and none of this ‘you can’t bring your back pack in’ business. I found that annoying.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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banditoman wrote a review Jan. 1
Bangkok, Thailand20 contributions18 helpful votes
On the upside, the lodge was in a good location, staff were very friendly and helpful, steak in the Keg restaurant was excellent as was the Billy Miner pie. Room was nice with a balcony that faced the street. There was free parking. However, the overwhelming problem that generated this poor review was the high smell of smoke noted in the hallway on the way to the room and that permeated the room, as well. Unfortunately, it aggravated my friends asthma and we were forced to move to another location before we even unpacked. Later we learned that there had been a fire in the hotel in October, as well as they were having problems with their fireplace chimney smoke. We were never advised of these issues before we arrived. Again, the staff was very obliging and helpful in finding us another reservation at roughly the same price but a much smaller room in their sister property, the Fox. This was an extraordinarily inconvenient experience for us overall and for my friend especially.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lena59 wrote a review Dec. 2022
Ontario48 contributions22 helpful votes
(June 2022) Rocky Mountaineer reserved a stay @ Caribou Lodge where we were treated with a free Steak Dinner @ its Keg. It was such a relaxing atmosphere and the food and service was excellent. We had more then enough to eat servings were great. We toured the area after and enjoyed all that we seen. The lodge was decorated with good taste. Loved, loved our stay.
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Date of stay: July 2022
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Trip type: Travelled as a couple
Room Tip: This was part of our Rocky Mountaineer excursion. So prices @ hotel and restaurant weren't...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Megan wrote a review Oct. 2022
London, Canada2 contributions2 helpful votes
Banff Caribou Lodge is located closer to the outskirts of downtown Banff. They offer complimentary bus passes into the city so you can conveniently leave your car while exploring what Banff has to offer. They have underground parking, unfortunately our vehicle was over the height limit and we had to park out back of the hotel. The staff at the front desk were fantastic. I unfortunately cannot remember the name of the women who checked us in but she was awesome. The other front desk staff we interacted with was Steven. Unfortunately our key card quit working and we were locked out of our room but Steven quickly got it fixed up for us. The "hot pool" is really just a 26 person hot tub. We were expecting a heated pool not a hot tub but we still enjoyed it irregardless. The sauna is also located in the pool area. It was relaxing after a chilly day. They also have a small gym in the same area as well. The hotel itself is okay. Not knock your socks off by any means but just okay. They are well past due for an upgrade. The worst part is the doors. They are paper thin and you hear everything in the hallways. The doors seem to slam everytime they shut as well. It was hard to get a good rest when you hear absolutely everything in the hallway. The complimentary coffee in the morning was exactly what you expect from hotel coffee. Underwhelming. Overall our stay was alright.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: Complimentary bus pass for Banff Doors are paper thin and you hear everything in the hallway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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SuzieQSue wrote a review Oct. 2022
Sombra129 contributions40 helpful votes
Last Hotel on our group tour. This Hotel is somewhat dated, but still nice overall. The reception staff were quite friendly and our room was ok. We had two double/queen beds in our room. The decor is a bit odd, which to me, makes the room dated, but still nice overall. The cleaning staff missed all the dust on the t.v, and counter top which I quickly cleaned myself. The bathroom was a good size and relatively updated. The only oddity, is that the toilet sits VERY close to the counter top. A place to rest your arm I suppose? The thermostat in our room was for heat ONLY! No A/C, but the window did open which helped to cool the room. Another odd finding was that the mini fridge was under the table between the two beds. Either way, that was alright. The Hotel itself is at the end of town, so if you don’t like walking long distances there is bus service to downtown Banff. There is also a “Keg”restaurant within this Hotel. All in all, it was an ok Hotel to stay at.
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Date of stay: October 2022
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Paul O wrote a review Sep. 2022
Shrewsbury, United Kingdom34 contributions38 helpful votes
We were diverted to Banff from Jasper due to forest fires so had to book somewhere at very short notice. The first hotel I rang Brewsters Mountain Lodge wanted $1100 for two nights room only. It turns out Banff is very expensive the Caribou Lodge was $814 for two nights room only so hey a bargain! We did not arrive until 10.30PM along with about 30 others all also diverted from Jasper, once the two guys holding up the queue who had not booked were out of the way. As an unexpected bonus they gave us a three-day pass to use the local bus service this came in very useful and was used to visit several of the local tourist sites. If offered take the passes. The room was a good size ensuite had a shower over the bath, TV, heating but no AC, fridge. There is a Keg restaurant within the hotel but we did not use it, quite expensive but everywhere in Banff is. The hotel is situated about 10 minutes’ walk from the centre of town with two bus stops very nearby Caribou Lodge is a good description it is very mountain Lodge style with lots of wooden beams and features. The Caribou is a decent 3-to-4-star standard unless you want to be right in the town a good option for a stay in Banff which is beautiful.
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Date of stay: September 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Lynda TH wrote a review Sep. 2022
Henley-on-Thames, United Kingdom14 contributions8 helpful votes
0 … do not stay here! Staff check in terrible … took ages . Lots of people waiting and one person on desk. Tatty dirty rooms. Asked for 2 bed room … only 1 bed. So I had to sleep in my clothes all night as no one answered phone to make up sofa! So no bedclothes Ie sheets!
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Date of stay: September 2022Trip type: Travelled with friends
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Martin B wrote a review Sep. 2022
Whyteleafe, United Kingdom86 contributions41 helpful votes
Really enjoyed this hotel. the rooms weren't the biggest but they were a good size. the service was attentive and friendly the facilities good. The laundry room was especially handy for us. the attached Keg did a lovely breakfast and dinner and there again I couldn't fault the service.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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traveltalk505 wrote a review Sep. 2022
London, Canada80 contributions31 helpful votes
This rating is not based on the facilities which are good but rather on the horrible support we got when we left items in the closet. Ten shirts were left behind which was our fault. We called the day we checked out, twice the next day and spoke to the manager the third. Sorry, we can’t find them was the only comment we got. Either the housekeeping staff are crooks or they neglected to remove the items and safeguard them from the next guests. A new policy needs to be developed and implemented to safeguard list items are not pilfered and are returned to the owners who would have gladly paid to have them shipped. So disappointed by the manager’s cavalier attitude.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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12345678 wrote a review Sep. 2022
2 contributions1 helpful vote
Clean property, efficient staff. Overpriced restaurant, lousy coffee. Good, free internet inside only. Small cramped rooms with flat screen tv, coffee maker (difficult to pour), hairdryer, small fridge. I notice it is noted as a 3 star class hotel, I think that is overstated. Even though the exterior is lodge-decor, the hotel is simply a moderate hotel similar to the many 2 star hotels I have stayed in. They did have housekeeping for the entire stay without requesting (a rarity in 2022). This is not close to downtown but close enough for us avid walkers. They do provide a shuttle pass. Many tour buses will pick up here for your convenience. I would stay again if the price was right.
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$106 - US$187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banff caribou hotel banff, banff caribou lodge and spa, caribou banff, caribou lodge banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
190
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Banff Caribou Lodge & Spa (C̶$̶1̶3̶6̶) C$128 - UPDATED 2023 Prices, Reviews & Photos (Alberta) - Hotel - Tripadvisor

Frequently Asked Questions about Banff Caribou Lodge & Spa
Which popular attractions are close to Banff Caribou Lodge & Spa?
Nearby attractions include Banff Legacy Trail (0.2 km), C Level Cirque Trail (0.2 km), and Spray River Trail Loop (0.2 km).
What are some of the property amenities at Banff Caribou Lodge & Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Banff Caribou Lodge & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Banff Caribou Lodge & Spa?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Banff Caribou Lodge & Spa?
Conveniently located restaurants include El Toro, Chili's, and The Keg Steakhouse + Bar - Banff Caribou.
Are there opportunities to exercise at Banff Caribou Lodge & Spa?
Yes, guests have access to a fitness centre, locker rooms available in the fitness centre, and yoga classes during their stay.
Are any cleaning services offered at Banff Caribou Lodge & Spa?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Banff Caribou Lodge & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Banff Caribou Lodge & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Banff Caribou Lodge & Spa?
The staff speaks multiple languages, including English and French.