Im sad to write this review, with the fact I lived here, did the same work, and the I was so excited to bring my daughters here to show them part of moms past. Literally only to be unbelievably, disappointed!!! The staff are rude, glare at you, huddle in packs and stare, disrespect to any situation. I’m disgusted at this facility in generally. My rooms alone cost me $1000.00 and I still have 2 nights, I hate I have to be here, it’s completely put a damper on our vacation. I would never ever come back. The restaurant “the keg “ screws your order every second time,make there own rules on food, don’t know there own menu,all at the low cost of 18% gratuity. once again I WOULD NEVER EVER COME BACK, !! I myself have been in hospitality for 25, never would I treat any client,…
This was definitely the smallest hotel room I’ve ever stayed in. Even though much of the hotel was available somehow I got stuck in a tiny room with a slanted roof and a postage stamp sized window. I was too tired to complain when I first arrived. Lesson learned! Also disappointing is the regular room rates even though there’s no servicing for rooms, hot tubs, or other facilities. I understand COVID limitations but there should be a price offset. With all the choices available in Banff stay elsewhere.
Nice walk Into the town. Right on main drag Close to shopping and lots of restaurants. Lodge was nice. Indoor parking. Keg was on-site. Spa on site as well. Friendly staff. Wkll be back and Would stay again thanks
Unfortunately, I would have been writing a very different review had it not been for Mike/Mark at the Front Desk and Jaycee both were Supervisor/Managers on the day of checkout. Mark lies to his customers and Jaycee shames them for getting a good deal on a third party app.
We stayed at this hotel in November for 3 days and couldn’t wait to leave. The smell of wood burning smoke from the main floor fireplace is strong throughout the hotel. By the end of our stay my nose was burning and eyes were sore from the smell of smoke in our room. It was all through the hallways as well. We tried putting a towel at the bottom of the door to our room but it made little difference as I’m sure it also came in through the vents. We complained but it fell on deaf ears. I can’t imagine how anyone allergic to smoke would fare if they stayed here. We will not be back.