This is a traditional hotel, with retro decor, the room we stayed in was well appointed, but quite dark as it only had a very small window. The beds were very comfortable. The public corridors could do with some updating. The staff were helpful. The breakfast was a choice of buffet which I thought was expensive or a la carte, with a good range of choices. It is about a 15 minute walk from the centre, but you can pick up a free bus pass from reception with a stop a few minutes walk away, to take you into the centre and onto sites around Banff.
Very helpful front desk. A little far to walk to the center of town but a pleasant walk. There is a bus service and the hotel gives you a free bus pass. Don't have anything more to say to fill up the required space/
My wife and I traveled with the tour group for the Canadian Rockies. Apparently when the porters put a sticker on our luggage with a room number on it, they failed to tell us how to get it off without cutting our luggage. The tour is great. The Rockies are beautiful but to put a tag with the name of their hotel on it with a number written on it and difficult. If not impossible to get off I will never stay there again.
We would highly recommend this establishment. Very quick check in. Friendly service. Decor was a delight. There is a Keg restaurant located right in the hotel. Room was clean and we had a lovely view. Located close to the elevator which was great.
The place was cute and we had no issues with check in or housekeeping. We walked to town a couple of times but it was quite a trek. Also the fire alarm went off one evening twice late at night. The place is quite a maze and we didn't want to take the elevators. We found stairs which did not lead to the lobby and we were lost within the corridors during the fire alarm. How dangerous. Once we got to the lobby we found it was a false alarm, but no one said sorry or gave any excuse or compensation for guests showing up in pajamas in the lobby at midnight. Overall we did like the hotel, it was beautiful and and we didn't mind the walk, but someone with mobility issues should find something closer to town. The steakhouse was very good, try the cheesecake. Its to die for.
My husband and I stayed here for 2 nights on the 4th floor in a loft king suite with a whirlpool tub. When we arrived they charged our credit card $1194 for a deposit instead of the $100 that is stated online. When we checked out they charged us another $1200. The room was supposed to be $490 per night plus tax. When we called to ask about it they insisted they only took $100 even though we have receipts proving otherwise. We are now talking with our bank as this is fraud. When we arrived the front desk staff was rude right off the bat. When we got to our room we discovered filthy sheets covered in hair and weird brown stains. The whirlpool faucet was broken and the toilet on the main floor is shoved behind a door under the stairs and only flushed sometimes. My 6'4 husband could…
We had a disabled room, on the top floor. I was not sure how we were supposed to exit the building in case of fire when the lifts are inoperable. The room was clean and reasonably appointed. However, during our 3 day stay the electronic key failed to work twice. This necessitated a trip to reception, twice. The walk in shower was good but I had to ask twice for a stool for the shower. We ate in the Keg restaurant there and didn't finish the bottle of wine on our first visit. When we returned a second time, wine in hand, we had the Spanish inquisition as to whether we had purchased it there. The staff were very aggressive about it.
Of our 3 weeks in the Canadian Rockies, an otherwise glorious experience, this was the absolute nadir. Firstly, in spite of booking the room a month in advance - a booking of 3 nights, no less - I was shunted into a “corner/ wedge” room. You know the one I mean? The one with peculiar angles, about half the size of a normal room, with the bathroom shoved into one part of the room? Yes, that one. I obviously complained. I’m paying full price for 3 nights, and I expect a room the size of which I paid for. Not one which has all the ambience of a broom cupboard. The front desk assured me that all rooms are exactly alike, and to further make their point, they “showed” me another room. Which just “happened” to be the room directly above mine, so it was similar in every way. This…
Back to business travel. Had one night here which has recently been updated. Expected an ability to grab a pint after long drive. Nope....lounge still closed. Room is hot with non-functioning aircon. 24 degrees at night. Foam pillows.....arghhh. Room is rather dark and can't see much due to poor lighting and fluorescent compact tubes....and that may be a blessing
We stayed in a Corner Loft Jacuzzi Suite which I thoroughly recommend. The room is large and on a split level, lounge part downstairs and bedroom and jacuzzi upstairs. The room was nicely decorated, bed was comfortable and the jacuzzi was great - lovely relaxing in there after a long day. The bathroom is a little small but jacuzzi does make up for it and you also have another toliet downstairs. Fireplace is also another nice touch - its a working gas fireplace. Only niggles is you can't connect your own device/laptop to the TV to watch what you want and the TV downstairs is located high up so bit of a difficult viewing angle. The indoor pool is more like a large hot tub, its very warm and not a lot of room. The gym is also tiny. The location is great - little bit further from…