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Banff Caribou Lodge & Spa

521 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
8 people are viewing this hotel
Official Hotel
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Free cancellation until 21-09-27
Reserve now, pay at stay
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Free cancellation until 21-09-27
Reserve now, pay at stay
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (678)
Panoramas (9)
Room & Suite (363)
Travel safe during COVID-19
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What you can expect during your stay
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20-12-12 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-12-12 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#23 of 34 hotels in Banff
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's playground
Car park
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Breakfast available
Happy hour
Vending machine
Canoeing offsite
Car hire
Business Centre with Internet Access
Conference facilities
Meeting rooms
Full body massage
Baggage storage
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, French, Japanese
2475Reviews46Q+A100Room tips
Traveller rating
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Popular mentions
MissRillo wrote a review Jul. 2020
Edmonton, Canada14 contributions9 helpful votes
We have stayed at this hotel several times over the past 5 years, first few stays were great, but this time was flat out not worth the price. Given the times (COVID), the room was not up to par on cleanliness...especially since they are only cleaning between guests and NOT during your stay. I feel like not cleaning during your stay makes zero sense - it should not be an issue if proper protocols are followed, I have stayed at 3 other hotels during COVID and not one of them used it as an excuse not to clean. The chairs and tables in the room were visibly dirty and we had to clean them ourselves with wet wipes. The bed was ok, however the duvet desperately needs to be replaced - lumpy bumpy and pretty much useless. It would have been nice to know that coffee machines have
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Date of stay: July 2020
1 Helpful vote
Tour Guide Raph wrote a review Jul. 2020
Vancouver, Canada20 contributions3 helpful votes
Seen a few complaints in over reviews before I booked this like “no balcony” or “really long walk into town” or “front desk didn’t have ski passes available to purchase”... All of which are things you would’ve known in advance or could’ve found out very easily... Only complaint is the room was tiny for the price and super dark without light on, but impeccably cleaned and great private bathroom. I can see people complaining about the 1-1.5km walk into town in the dead of winter, but in the summertime it’s nice walking, riding or driving a little bit into town and avoiding the hustle-bustle? Location is fine, having a The Keg downstairs is super convenient and most importantly - staff were great. Huge shout out to Jacob at the front desk - could tell he was doing his best in a
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Date of stay: July 2020
Amber W wrote a review Feb. 2020
Moose Jaw, Canada41 contributions15 helpful votes
We stayed 2 nights in February. None of the staff, front desk or anyone staff that crosses paths in the hallways were indifferent. No one was friendly. We were standing outside of the keg doors looking at weather sheet on the counter and looking in the restaurant. When one of the staff seen us he came over and very loudly, while looking at us, without a word moved chairs in front of the entrance. Ya, we got it, you are closed. The rooms are very small. Very small. For the price of the hotel I was surprised at the size of the room. We had planned on purchasing our lift passes from the front desk to save money and time on the hill. However, we told that they did not have any kids passes. They only have what the hill drops off....but them proceeded to tell us they would
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Date of stay: February 2020
2 Helpful votes
alisabinhope wrote a review Feb. 2020
Rotorua, New Zealand116 contributions77 helpful votes
Stayed for two weeks, housekeeping was a problem, but after two complaints the issues were rectified. Rooms "nice", in fact, everything about the hotel is "nice" not great and not bad, just nice. one thing which was very odd, we had 5 people in our party in 3 rooms and all said they had freaky dreams, pretty much every night whilst staying at the hotel. The spa pool was extremely over-chlorinated, making it unpleasant, also the pool needed a good clean as the tiles were black with grease. The showers n the spa pool never had soap in the continers and the drain was clogged with hair and grease.
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Date of stay: February 2020
2 Helpful votes
raw_banana_travels wrote a review Feb. 2020
Calgary, Canada5 contributions7 helpful votes
We go every year to celebrate and decided on the Banff Caribou Lodge this time. The check-in process was seamless and underground heated parking available and lockers in for ski equipment. The location is over a kilometer from the shops and restaurants in downtown not ideal for walking on cold days. The room was dark, poor lighting, dated decor, beds comfortable, small bar fridge, small but adequate. Toiletries were limited, no robes to wear to and from spa/hot pool. Housekeeping needed to pay attention to fullness of refillable shampoo/condition/body wash and shower curtain was dirty. We booked a couples massage at the spa (return visit), room was a bit chilly and therapist was ok.
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Date of stay: February 2020
1 Helpful vote
US$108 - US$257 (Based on Average Rates for a Standard Room)
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CanadaAlbertaCanadian RockiesBanff National ParkBanff
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