The Rundlestone Lodge

1,409 reviews

#10 of 32 Hotels in Banff

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537 Banff Avenue P.O. Box 1070, Banff, Banff National Park, Alberta T1L 1A6 Canada

COVID-19 update: See the added health and safety measures this property is taking.Read more

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Guests1 room, 2 adults, 0 children

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Room & Suite (342)

Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Floors marked for social distancing
Hand sanitizer available to guests & staff
Staff required to regularly wash hands

Updated 20-12-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Updated 20-12-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

4.0

Very good

1,409 reviews

#10 of 32 hotels in Banff

Location

Cleanliness

Service

Value

Travellers' Choice

Conveniently located on Banff Avenue only minutes from Downtown Banff, The Rundlestone Lodge offers a host of amenities including complimentary wireless, a fitness centre, whirlpool, swimming pool, conference facilities, and Patrinos Family Restaurant.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Hot bath

Fitness Centre with Gym / Workout Room

Bar / lounge

Hiking

Skiing

Business Centre with Internet Access

Indoor pool

Pool / beach towels

Restaurant

Breakfast buffet

Vending machine

Canoeing offsite

Banquet room

Meeting rooms

Baggage storage

Non-smoking hotel

24-hour front desk

Dry cleaning

Laundry service

Self-serve laundry

Room features

Air conditioning

Room service

Safe

Iron

Refrigerator

Flatscreen TV

Bath / shower

Complimentary toiletries

Wake-up service / alarm clock

Hair dryer

Room types

Non-smoking rooms

Suites

See more room details

Good to know

HOTEL CLASS

HOTEL STYLE

Mid-range

Green

Languages Spoken

English

1,409Reviews22Q+A100Room tips

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Popular mentions

Linda V wrote a review Nov. 2020

Sylvan Lake, Canada131 contributions54 helpful votes

EXCELLENT

We stayed in the family suite for two nights and were happy with everything! My husband and I, from Innisfail, have stayed at this hotel many times over the years but this is the first time in the family suite which had two bedrooms, two balconies and a great view of the mountains. The front desk people were fantastic, giving help and advice before and during our stay. Ken, Goodge, Demi & Mykayla were very accommodating. Patrinos, the restaurant downstairs, provided room service both nights for dinner......their pizza is incredible! We highly recommend the Rundlestone Lodge. Cheers, Linda & Rae

Date of stay: November 2020

Rooms

Location

Service

Helpful

Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge

Responded 2 weeks ago

Good day Linda, Thank you very much for those beautiful words, I will make sure to pass our praise to our team and to Patrinos as well. We are so happy that you experienced the comfort of our family suite. It's always a pleasure seeing you and we are looking forward to your next stay with us. Warm regards, Amelie P.

KDawn wrote a review Nov. 2020

Alberta, Canada44 contributions9 helpful votes

Weekend Getaway

I was pleasantly surprised by the Rundlestone Lodge, the hotel, rooms, and pool area were very clean, comfortable bed, very friendly and helpful staff both in the hotel and restaurant. The underground parking is not good for trucks, even though it says the height is 6'4", when you get down there it decreases to 6'1" and you can't turn around so you have to back the entire way out if it's full. But there is lots of parking around back and entrances that are easily accessible. Breakfast at the restaurant was delicious, and they whipped up a last minute birthday dessert as well. I've read a lot of reviews where people complained that rooms were not being cleaned but we just asked them to provide housekeeping services and it was not an issue. Would definitely stay here again.

Date of stay: November 2020

Rooms

Service

Sleep Quality

Helpful

Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge

Responded 2 weeks ago

Thank you very much for sharing your experience with us. As you have mentioned our housekeeping service is available only upon request as per covid time. We are trying to avoid all unnecessary contact for the wellbeing of everyone, however we are please to offer the service when needed. It's true that some area of our parkade is lower then 6 foot 4 but those section are indicated and like mention alternative parking is available for larger vehicles. I will make sure to pass along your review to the restaurant Patrinos. We are looking forward seeing you again on your next stay in beautiful Banff. Warm regards, Amelie P.

Pontoon Dave wrote a review Nov. 2020

Pine Lake, Canada62 contributions29 helpful votes

Covid times but feel safe

We had two awesome rooms on the front with balcony's. The staff are extremely friendly and able to answer all our questions. The Hotel is clean and very strict on Covid protection. We would certainly come again.

Date of stay: November 2020

Rooms

Service

Sleep Quality

Room Tip: We had rooms 201 8 and 2020 both on the front with balcony's . 2020 having the couch and...

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Helpful

Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge

Responded 2 weeks ago

Dear Dave, We are so happy to hear that you felt safe in this current difficult time. We do our best to protect our employee, guest and community. It was a pleasure having you here and we are looking forward seeing you again. Warm regards, Amelie P.

2Calgarians wrote a review Nov. 2020

Calgary, Canada362 contributions74 helpful votes

Very good hotel in Banff!

We came back to Banff and stayed at the Rundlestone Lodge and had a great stay! The hotel was very clean, the staff very attentive and the room was perfect! We even used the swimming pool (there was nobody else using it at that time) and never felt unsafe or unhealthy. We will come back again!

Date of stay: October 2020

Rooms

Service

Sleep Quality

1 Helpful vote

Helpful

Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge

Responded Nov. 15, 2020

Good day, Thank you very much for taking the time to share your experience at the Rundlestone Lodge. We are pleased to hear that you felt safe at all times during this uncertain time. We do our best to keep everyone safe and prevent the spreading of the virus. Please don't forget that we do have a returning guest discount for when you will visit us again. Warm regards, Amelie P.

R.P. wrote a review Nov. 2020

Airdrie, Canada2,459 contributions264 helpful votes

Thanksgiving weekend 2020

Our family with kids aged 12 & 7 stayed over Thanksgiving weekend 2020 during Covid restrictions. Masks are mandatory everywhere inside the hotel. It was for sure a different experience than what we are used to but it was a nice little getaway before winter arrived. We booked a loft room which is quite a bit bigger than a normal room. It had a mini kitchenette with a stove, mini fridge and microwave. The kitchen had no supplies in it, but we called down and they brought up utensils and plates. It had a full bathroom in the main area and upstairs in the loft a half bathroom with toilet and sink. There was a bed upstairs, and a bed downstairs and they were very comfortable. We had a balcony with a view of the mountains. Housekeeping was only upon request because of Covid, we chose to not have anyone in to clean but were able to just call for supplies as needed. Wifi worked good. The pool was open and you can swim as long as you wanted as often as you wanted, as long as no one was waiting. The maximum was 8 in the pool. There is a hot tub, but it was closed due to Covid which was very disappointing. The showers in the changeroom were closed, but you were expected to shower in your room beforehand, didn’t make sense to me. There was at least three times we had to call reception to ask for towels as there were no pool towels. The gym was open but the sign said you had to pre-book your time. There is a pool viewing area in a sitting area on the floor above. Only one family in the elevator allowed at a time, which proved to be challenging to be able to get on. There are two elevators, but we often chose the stairs instead so we didn’t have to keep waiting. Underground heated parking was free, but it sure is low clearance. Says 6’6 is max. and some areas are lower. There was one spot that the roof rack on my Yukon scraped a few times. There is a kids park beside the hotel. There is a restaurant in this hotel, but we did not eat at it. The Keg is the next block over inside another hotel and they do serve breakfast at this Keg. Considering circumstances, overall it was a good experience.…

Date of stay: October 2020

Location

Cleanliness

Service

1 Helpful vote

Helpful

Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge

Responded Nov. 15, 2020

Good day, Thank you so much for sharing your feedback about your stay at the Rundlestone Lodge. We are currently doing everything in our power to ensure the safety of our guests. I'm sorry that some of our measures may have caused some dissatisfaction during your stay, but we want to make sure that we are reducing communal points of contact and respecting social distancing as much as possible. Our underground parking can accommodate cars under 6 feet 4 inches and some specifically identified areas are a little lower. However, we do have alternative parking for taller vehicles or for when our parkade is full. We hope we will have the chance to welcoming you and your family for another getaway! Warm regards, Amelie P.

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