The Rundlestone Lodge

Travel safe during COVID-19

What you can expect during your stay

All linens sanitised in high-temperature wash
Floors marked for social distancing
Hand sanitiser available to guests & staff
Staff required to regularly wash hands

Updated 20-12-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Updated 20-12-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

4.0

Very good

1,423 reviews

#13 of 33 hotels in Banff

Travellers' Choice

Conveniently located on Banff Avenue only minutes from Downtown Banff, The Rundlestone Lodge offers a host of amenities including complimentary wireless, a fitness centre, whirlpool, swimming pool, conference facilities, and Patrinos Family Restaurant.

Location

Full view

67Somewhat walkable

Grade: 67 out of 100

0Restaurantswithin 0 km

0Attractionswithin 0 km

Contact

537 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada

Getting there

Calgary Intl Airport109 kmSee all flights

Rental CarsSee all Banff car hire

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1423Reviews25Q+A100Room tips

Reviews

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Wherever1234 wrote a review Aug. 2021

1 contribution

Clean and friendly, great location

Great location, about 7 minute walk from downtown, so it's quiet with a lovely little park right next door great for relaxing in the shade of some beautiful trees. The rooms are simple, clean and comfortable. The staff are very friend and helpful. Ken and Line at the front counter were awesome. I would definitely stay here again.

Date of stay: June 2021Trip type: Travelled solo

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Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge

Responded 1 week ago

Thank you very much for sharing your experience with us. We hope to see you again during your next stay in Banff and don't forget to use your returning guest discount. This park is also a great location to observe deer and elk. I'll make sure to pass along your good words to Line and Ken. Warm regards, Amelie P.

Sean C wrote a review Aug. 2021

Calgary, Canada1 contribution

Worst room we have stayed in, DO NOT RECOMMEND

EXTREMELY DISSAPOINTED with our whole experience. We opted for the King Jacuzzi Suite and found bugs all over the room, the jacuzzi tub was yellowed and when we turned the jets on there was a rank odor and algae coming out of the nozzles. The shower was only 2'6" square and the ceiling was at 6'6", as someone who is 6'2" tall I had to crouch down to even get below the shower head and had no room to even turn around in the shower without bumping into the shampoo dispensers and the temperature dial. Every faucet in the room leaked (sink flooded the top of the counter, tub faucet leaked to the ground and all over my phone on the edge of the tub, in the shower it even leaked). The pillows in the bed were about half length, extra thick and extremely firm so that our heads were propped up at awkward angles. This combined with a firm bed led us to barely sleep. Small fridge was provided but with no microwave or any other appliances or amenities means that no food could be reheated, this is an expectation for any hotel room these days. Overall this was the worst hotel or even motel experience that we have ever had, even after paying more than double of the most we have previously spent. This actually put a huge damper on our anniversary that was supposed to be a special night (First year!!) We told the hotel staff about this while checking out and she did not give a care in the world at all. I wish to just forget this night and experience and we will be recommending every single person we know against this hotel and hotel chain.…

Date of stay: August 2021Trip type: Travelled as a couple

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Response from Michael Hall, General Manager at The Rundlestone Lodge

Responded 2 weeks ago

Dear Sean, We are always extremely disappointed to receive such negative feedback regarding stay here – we strive to provide all of our guests with a positive hotel experience that enhances their visit to Banff. As readers of the other reviews here will be able to see, we very often achieve that goal, but if and when things do go wrong we want to find out why and see what we can do to make things right. It is regretful that you saved this concerning list of issues for an online review instead of mentioning any of them to any of our staff or management in person, either during your stay or at check-out. Our Front Desk Agent did ask how your stay was at check-out, but whilst you indicated that you were not happy, you declined to tell us why even when she asked for further information. Unfortunately, that makes it very difficult for us to address your concerns or to seek a fair and amicable resolution that may help to make up for your disappointment. Since seeing your review here, we have investigated the issues you listed above and are content that the faucets and jetted tub in that room are working as they should, the pillows are regular size, and the amenities provided are exactly as advertised on the website you booked through. We do hope you were able to enjoy the other aspects of your visit to Banff National Park and if you wish to reach out to me directly to discuss these issues further I am always happy to have a chat. Kind regards.

Susan S wrote a review Aug. 2021

40 contributions5 helpful votes

Sky high prices

It was our 3rd stay here and the prices have gone way up. Our room was very mediocre with a view of a fence and the side of a building. I asked for something better that actually had a view of something and we had to pay an extra fee. So our room was 340 dollars per night! Insane. Banff has become too busy and touristy..we wont be back.

Date of stay: August 2021

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Response from Michael Hall, General Manager at The Rundlestone Lodge

Responded 2 weeks ago

Dear Susan, We are really sorry to hear you were disappointed with your visit to Banff. It is worth noting that July and August are the very height of peak season in Banff and that does mean it is the busiest and most expensive time to visit. Mountain views rooms are also in very high demand and so they do sell at a premium compared to rooms without views. Hotel rates in the area have actually been a little lower this summer compared with previous summers, with many Canadians able to take advantage of the lack of international travelers compared to more normal years, but we do understand that the costs can add up quickly when making a trip. We hope you don't rule out Banff completely as a destination - the hotel rates here always fluctuate a great deal depending on the time of year, and there are some really great deals to be had when you avoid peak season. If you ever want any advice on the best times to visit to avoid the crowds, our front desk staff are available 24 hours a day and are always happy to help with trip planning. Best regards.

Josh B wrote a review Aug. 2021

10 contributions

This is the place to stay!

One of the best places to stay in Banff. Very close to downtown (about a 15 minute walk) but out of the busy area which was refreshing. Beautiful hotel with amazing amenities. Also has AC which is more rare in the Banff area. Hotel staff was all very friendly and accommodating. Would stay here again for sure.

Date of stay: August 2021Trip type: Travelled as a couple

Room Tip: This place has A/C. Close to downtown. Laundry in the hotel as well! Beautiful pool/hot tub

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Response from Michael Hall, General Manager at The Rundlestone Lodge

Responded 2 weeks ago

Dear Josh, Thanks so much for taking the time to leave some feedback. We're really pleased to hear that you enjoyed your stay so much and hope to have the opportunity to host you again in the future. All the best.

Parham G wrote a review Aug. 2021

2 contributions

Expected more for the price

The staff was very polite and kind. We stayed for 2 nights and there was no room service for us. In all of my previous hotel experiences, the room had slippers, toothbrushes, and toothpaste. The pool and spa were not very clean since there was a mud-like substance on the bottom of the pool. The thing that annoyed me the most was that the pillows and the bedsheets were stained and were not very clean. All of the complimentary toiletries were good except the shampoo. The shampoo made our hair too stiff and hard. The toiletries were from a famous brand named Rocky Mountain Soup Co and smelled very nice.

Date of stay: July 2021

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Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge

Responded Aug. 5, 2021

Thank you for taking the time to share your experience with us. Our housekeeping service is available upon request only to make everyone feel safe during this pandemic. Various amenities like toothbrushes and toothpaste are also available upon request with our front desk team available 24 hours. Our maintenance team is working ward trying to keep the pool and hot tub clean and they are doing multiple test a day to be able to control the quality of our water. I'm really sorry to hear about the stained sheet and we hope you shared that information with us during your stay. We hope to see you again! Warm regards, Amelie Plouffe

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