Great location, about 7 minute walk from downtown, so it's quiet with a lovely little park right next door great for relaxing in the shade of some beautiful trees. The rooms are simple, clean and comfortable. The staff are very friend and helpful. Ken and Line at the front counter were awesome. I would definitely stay here again.
EXTREMELY DISSAPOINTED with our whole experience. We opted for the King Jacuzzi Suite and found bugs all over the room, the jacuzzi tub was yellowed and when we turned the jets on there was a rank odor and algae coming out of the nozzles. The shower was only 2'6" square and the ceiling was at 6'6", as someone who is 6'2" tall I had to crouch down to even get below the shower head and had no room to even turn around in the shower without bumping into the shampoo dispensers and the temperature dial. Every faucet in the room leaked (sink flooded the top of the counter, tub faucet leaked to the ground and all over my phone on the edge of the tub, in the shower it even leaked). The pillows in the bed were about half length, extra thick and extremely firm so that our heads were propped up at awkward angles. This combined with a firm bed led us to barely sleep. Small fridge was provided but with no microwave or any other appliances or amenities means that no food could be reheated, this is an expectation for any hotel room these days. Overall this was the worst hotel or even motel experience that we have ever had, even after paying more than double of the most we have previously spent. This actually put a huge damper on our anniversary that was supposed to be a special night (First year!!) We told the hotel staff about this while checking out and she did not give a care in the world at all. I wish to just forget this night and experience and we will be recommending every single person we know against this hotel and hotel chain.…
It was our 3rd stay here and the prices have gone way up. Our room was very mediocre with a view of a fence and the side of a building. I asked for something better that actually had a view of something and we had to pay an extra fee. So our room was 340 dollars per night! Insane. Banff has become too busy and touristy..we wont be back.
One of the best places to stay in Banff. Very close to downtown (about a 15 minute walk) but out of the busy area which was refreshing. Beautiful hotel with amazing amenities. Also has AC which is more rare in the Banff area. Hotel staff was all very friendly and accommodating. Would stay here again for sure.
The staff was very polite and kind. We stayed for 2 nights and there was no room service for us. In all of my previous hotel experiences, the room had slippers, toothbrushes, and toothpaste. The pool and spa were not very clean since there was a mud-like substance on the bottom of the pool. The thing that annoyed me the most was that the pillows and the bedsheets were stained and were not very clean. All of the complimentary toiletries were good except the shampoo. The shampoo made our hair too stiff and hard. The toiletries were from a famous brand named Rocky Mountain Soup Co and smelled very nice.