We stayed in the family suite for two nights and were happy with everything! My husband and I, from Innisfail, have stayed at this hotel many times over the years but this is the first time in the family suite which had two bedrooms, two balconies and a great view of the mountains. The front desk people were fantastic, giving help and advice before and during our stay. Ken, Goodge, Demi & Mykayla were very accommodating. Patrinos, the restaurant downstairs, provided room service both nights for dinner......their pizza is incredible! We highly recommend the Rundlestone Lodge. Cheers, Linda & Rae
I was pleasantly surprised by the Rundlestone Lodge, the hotel, rooms, and pool area were very clean, comfortable bed, very friendly and helpful staff both in the hotel and restaurant. The underground parking is not good for trucks, even though it says the height is 6'4", when you get down there it decreases to 6'1" and you can't turn around so you have to back the entire way out if it's full. But there is lots of parking around back and entrances that are easily accessible. Breakfast at the restaurant was delicious, and they whipped up a last minute birthday dessert as well. I've read a lot of reviews where people complained that rooms were not being cleaned but we just asked them to provide housekeeping services and it was not an issue. Would definitely stay here again.
We had two awesome rooms on the front with balcony's. The staff are extremely friendly and able to answer all our questions. The Hotel is clean and very strict on Covid protection. We would certainly come again.
We came back to Banff and stayed at the Rundlestone Lodge and had a great stay! The hotel was very clean, the staff very attentive and the room was perfect! We even used the swimming pool (there was nobody else using it at that time) and never felt unsafe or unhealthy. We will come back again!
Our family with kids aged 12 & 7 stayed over Thanksgiving weekend 2020 during Covid restrictions. Masks are mandatory everywhere inside the hotel. It was for sure a different experience than what we are used to but it was a nice little getaway before winter arrived. We booked a loft room which is quite a bit bigger than a normal room. It had a mini kitchenette with a stove, mini fridge and microwave. The kitchen had no supplies in it, but we called down and they brought up utensils and plates. It had a full bathroom in the main area and upstairs in the loft a half bathroom with toilet and sink. There was a bed upstairs, and a bed downstairs and they were very comfortable. We had a balcony with a view of the mountains. Housekeeping was only upon request because of Covid, we chose to not have anyone in to clean but were able to just call for supplies as needed. Wifi worked good. The pool was open and you can swim as long as you wanted as often as you wanted, as long as no one was waiting. The maximum was 8 in the pool. There is a hot tub, but it was closed due to Covid which was very disappointing. The showers in the changeroom were closed, but you were expected to shower in your room beforehand, didn’t make sense to me. There was at least three times we had to call reception to ask for towels as there were no pool towels. The gym was open but the sign said you had to pre-book your time. There is a pool viewing area in a sitting area on the floor above. Only one family in the elevator allowed at a time, which proved to be challenging to be able to get on. There are two elevators, but we often chose the stairs instead so we didn’t have to keep waiting. Underground heated parking was free, but it sure is low clearance. Says 6’6 is max. and some areas are lower. There was one spot that the roof rack on my Yukon scraped a few times. There is a kids park beside the hotel. There is a restaurant in this hotel, but we did not eat at it. The Keg is the next block over inside another hotel and they do serve breakfast at this Keg. Considering circumstances, overall it was a good experience.…