The Rundlestone Lodge
537 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
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US$235
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US$235
US$195
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About
#28 of 80 hotels in Banff
Location
Cleanliness
Service
Value
Travellers' Choice
Conveniently located on Banff Avenue only minutes from Downtown Banff, The Rundlestone Lodge offers a host of amenities including complimentary wireless, a fitness centre, whirlpool, and swimming pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Skiing
Kids stay free
Wifi
Indoor pool
Pool / beach towels
Restaurant
Vending machine
Canoeing offsite
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Iron
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English
Location
67Somewhat walkable
Grade: 67 out of 100
18Restaurantswithin 1 km
9Attractionswithin 1 km
537 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
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We stayed here while visiting Banff a few years ago and our stay was nice overall. The room was clean and the bed was fairly comfortable, which are the 2 biggest things for us for hotels. The location is a bit far from town, but it's an easy walk and the price was in line for most of the area in the summer. We had breakfast there as well and it was plentiful and hearty, which is what you need before a day of hiking. It's a nice hotel overall and it's a good option if you're staying in Banff.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded 3 days ago
Thank you very much for taking the time to leave a review. We are glad that you enjoyed your stay and appreciate you sharing your experience. We hope that we will have the pleasure of welcoming you back for a future stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love this place -- My wife and I stay here every time we come to Banff, and we always have the best time. The rooms are great, the location is awesome, and the staff is absolutely phenomenal. Highly recommend!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Michael Hall, General Manager at The Rundlestone Lodge
Responded 1 week ago
Dear Steve, Thanks so much for taking the time to leave such a lovely review. You're always such a pleasure to host and we look forward to seeing you both many more times in the future! All the best, Mike
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear sirs, My husband and I recently stayed at the above lodge in Banff 11th September till 13th September, 2023. Whilst we were there two members of staff stood out as exceptional. They could not do enough for us, there were informative, they booked tours for us, they recommended places, which I’m sure most staff members do, but they seemed to be more enthusiastic and willing to go above and beyond. Their names were Ken and Lucy (unfortunately we did not get surnames). We would like to pass on our thanks to them for making our stay in Banff so lovely and friendly. They probably won’t remember us, but we were from North Wales and they were both very interested in our part of the world, even though judging by their accents they too were from the UK. The pool and hot tub were great, the rooms were a little tired but comfortable. The biggest shame was no restaurant or bar, but Lucy & Ken took the gold cup Gail & Steve Astle North Wales UK…
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Oct 19, 2023
Dear Gail and Steve, Thank you so much for leaving such a great review. We are thrilled to hear that your stay was enjoyable! It was a pleasure to share your compliments with Lucy and Ken, and we hope to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room: nice, large, clean, daily housekeeping. Friendly staff, absolutely everyone from the front desk, to groundskeepers, housekeepers, everyone always smiled and said hi. Nice kitchen/dining area in our suite. Also always saw people cleaning the public areas, so cleanliness was important. Cons: it is a somewhat long walking distance to downtown, and it’s painful to drive downtown (or to find parking, anyway). The underground parking lot is tight. So many pillars, it’s hard to park. We always found a spot but we were there in the off-season so I’m not sure what you are supposed to do if it’s full. The king room was always hot. Windows didn’t open there to help cool it, and the a/c didn’t work? Or didn’t circulate properly? Rest of suite was perfectly comfortable. Overall if I needed a family suite again, I would definitely consider staying here. If it was just a regular room that I needed…I might try somewhere closer to downtown.…
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Oct 15, 2023
Thank you very much for the fantastic review and recommendation. We are thrilled to hear that your stay at our lodge was so enjoyable. It is always so nice to receive such positive comments on our service, facilities and beautiful destination. We hope that we will have the pleasure of welcoming you back for a future stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very comfortable and staff is so pleasant and helpful. My truck is tall so couldn't park in the underground parking but found parking behind the hotel. Staff offered a free bus pass which took us through the town and to the gondola - great use of this resource. The room was quiet and comfortable. The pool looked very nice.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: A great place to stay. The restaurant was closed so we went next door and had a great breakfast...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Oct 15, 2023
Thank you for your kind review! We are glad to learn that you had a good stay and will pass on your feedback to our teams to celebrate. We hope to welcome you back next time you are in Banff, so that you'd get to use the pool and jetted tub!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you like brown, then this is the hotel for you… our room was grubby due to lack of cleaning and definitely needs updating. The reception staff paid lip service to customers needs. No restaurant or bar, thankfully everything close by. Would not recommend.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Sep 30, 2023
Dear guest, thank you for your feedback. We pride ourselves on our customer service and attention to detail at the Rundlestone Lodge, so we’re sorry that this didn’t shine through during your visit and we will be sure to pass your comments on to the relevant teams. Our front desk team are on hand 24 hours a day to assist guests with any concerns they might have and we do our best to work closely with the maintenance and housekeeping teams to resolve these as quickly as possible. We hope your time in Banff was amazing!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was spacious clean and very well equipped, the pool, hot tub & gym are an added bonus towels are provided, bus passes are offered to get downtown but its a very easy 15 minute walk snd tgere are many restaurants nearby, I would return
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Sep 30, 2023
Dear LeedsLass2, We’re so glad you enjoyed your stay and made good use of the perks and facilities. We really appreciate your kind feedback and we hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saw a mouse climbing over the couch in room. Saw mouse 3 times within next half hour. Ran out of our room into another and then back again Staff told us couldn't do anything about the mouse till 7am. All rooms full in the hotel. We found another hotel oursleves Went back in the morning to complain and they wanted to charge us for half night. No apologies from manager. Told us that this happened at this time of year. Terrible customer service. Really disappointing 😞
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Oct 1, 2023
Thank you very much for taking the time to leave a review. We are so sorry to hear that you left our lodge feeling so disappointed. Unfortunately, little friends are looking for warm places to sleep, and we can only do our best to prevent that from happening. Just to clarify again, you were not charged for the stay, as you have chosen to relocate. We hope your trip to Banff was great and wish you all the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you really do not mind having a hold placed on your credit card, for the full amount of your bill plus $100, for days or even weeks after you have paid your bill in full, then this hotel is an acceptable lodging but somewhat overpriced!
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Michael Hall, General Manager at The Rundlestone Lodge
Responded Sep 18, 2023
Dear normt227, We're sorry to hear that you were disappointed with your experience. As is typical for hotels nowadays, we do usually take a pre-authorization on a credit card to cover your room charges plus an incidental deposit. Any excess funds held at the time of check out are then automatically released from our system the moment you check out of your room. Although we do this on the day of your check out, it can take your credit card provider a few business days to process the release on their end. In that time it may temporarily show on your account as a 'pending' transaction, depending on your provider. If you have any queries regarding this process please reach out to me directly and I would be happy to assist. Alternatively, you may contact your credit card provider regarding their delay in processing the release of your funds. We hope you enjoyed your time in Banff and wish you all the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went here for vacation this Aug 24 Booking on mobile was easy, with no hassle. However, we later decided to extend our stay to 2 days. Despite the booking being confirmed, I couldn't add an extra night. I contacted the booking desk to inquire about adding another night. Unfortunately, I was told it wasn't possible due to a lack of available suites for 6 guests. I suggested the option of booking two rooms, but the staff member was already rude. I asked if I could book two rooms, and he insisted that only two people were allowed per room. I was perplexed because we were two families with two kids, aged 1 and 5. I questioned whether he intended to separate our families, but he stood firm, stating that only two people per room were allowed. In the end, I opted to book another hotel which turned out to be much better. Upon arrival, at Rudle Stone we found the place spacious and pleasant. However, the stove wasn't working, and they provided a portable stove. Even with the portable stove, we struggled to cook eggs, spending over an hour due to its inefficiency. Additionally, the refrigerator wasn't cooling properly. We even discovered socks in one of the rooms All these issues were disappointing, especially considering the high price we paid, which amounted to $760.…
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: summer is a time for families to come together and enjoy quality time. Separating families,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Sep 7, 2023
Dear Sunshine635175, Thank you for your feedback. Our suites and rooms are subject to availability and we do have varying maximum capacity for our rooms which we must adhere to when accepting guest bookings. We pride ourselves on our customer service and attention to detail at the Rundlestone Lodge, so we’re sorry that this didn’t shine through during your visit. We are a busy hotel in an area of extremely high demand, and we appreciate that some aspects of the lodge wear out and need replacing or updating. We are committed to systematically making improvements wherever we can and we have since purchased a replacement range stove for this room. Our front desk team are on hand 24 hours a day to assist guests with any concerns they might have if reported, and we do our best to work closely with the maintenance and housekeeping teams to resolve these as quickly as possible. We hope your stay in the Rockies was fantastic!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$87 - US$193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rundlestone hotel banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
98
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Frequently Asked Questions about The Rundlestone Lodge
Which popular attractions are close to The Rundlestone Lodge?
Nearby attractions include Tunnel Mountain Trail (0.9 km), Banff Legacy Trail (0.4 km), and C Level Cirque Trail (0.4 km).
What are some of the property amenities at The Rundlestone Lodge?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Rundlestone Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Rundlestone Lodge?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Rundlestone Lodge?
Yes, free parking is available to guests.
What are some restaurants close to The Rundlestone Lodge?
Conveniently located restaurants include Hello Sunshine Banff, Farm & Fire, and Ramen Arashi.
Are there opportunities to exercise at The Rundlestone Lodge?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at The Rundlestone Lodge?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Rundlestone Lodge?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Rundlestone Lodge offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.