The Rundlestone Lodge
537 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
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Avg. C$108 /night, 12/9 - 12/10
C$686
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4.0
#20 of 33 hotels in BanffLocation
Rooms
Value
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Service
Sleep Quality
Conveniently located on Banff Avenue only minutes from Downtown Banff, The Rundlestone Lodge offers a host of amenities including complimentary wireless, a fitness centre, whirlpool, and swimming pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Vending machine
Hiking
Skiing
Kids stay free
Wifi
Indoor pool
Pool / beach towels
Canoeing offsite
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Safe
Iron
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English
Location
537 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Calgary Intl Airport
108.5 km•
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17 Restaurants
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Detailed Reviews
We booked a last minute trip to Banff this weekend. We were looking for accommodations that offered suites. We typically stay at the Rimrock when we visit Banff, however due to rising costs we needed something more reasonably priced. We booked the King-Queen loft suite and what a great choice! The room was huge, with so much space. The hotel is definitely dated, but the rooms were clean as a whistle, the staff great, pool area wonderful and the restaurant at the hotel was delicious. It is a bit of a walk to the downtown core but totally doable. My daughter and I walked it every morning for coffees. About a 10-15 min walk. The hotel will also give you bus passes to hop on the Roam transit buses if walking is too much of a task. Great stay!! Very quiet hotel!
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded May 8, 2022
Thank you for the review! I am happy to see that you had a great vacation in Banff! I hope to welcome you back this summer!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself has a nice appearance, the rooms are clean and the staff super friendly and helpful. They had a big selection of free DVDs to chill with and a nice swim /hot tub area. Lots of free parking.
The downside was the halls and elevator were not very clean, the bedding (mattresses and pillows) were super uncomfortable and it was strangely loud (heard doors slamming all night). We stayed a week and I don’t use housekeeping services but tried to trade my towels for clean ones and was told i had to get special permission from the front desk as they don’t provide clean towels to existing guests, only at check in/out. I thought that was weird. Location was not ideal but it was ok if you don't mind a walk. I thought it was fine but others might prefer to be a little closer to downtown.
Lastly, Coffee in the AM would have been really nice.
The downside was the halls and elevator were not very clean, the bedding (mattresses and pillows) were super uncomfortable and it was strangely loud (heard doors slamming all night). We stayed a week and I don’t use housekeeping services but tried to trade my towels for clean ones and was told i had to get special permission from the front desk as they don’t provide clean towels to existing guests, only at check in/out. I thought that was weird. Location was not ideal but it was ok if you don't mind a walk. I thought it was fine but others might prefer to be a little closer to downtown.
Lastly, Coffee in the AM would have been really nice.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge
Responded Aug 5, 2021
Good day Linda, We appreciate your feedback and we're happy to see that you've enjoyed our amenities. Our current housekeeping service is available upon request only but we are please to exchange towels anytime during your stay. I'm sorry if a different information have been provided to you by one of our staff member. Coffee and tea are also available directly in your room and can be refilled upon request. Our front desk team is available 24 hours for any noise concern or to assist you with any request. Warm regards, Amelie P.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a great stay in June 2020, I went back for a couple of nights in June 2021. I was again very happy with the hotel. The staff was all very pleasant. The room was clean and quiet. There were still Covid restrictions at the time and I felt very safe during my stay. The pool and gym facilities were open and were able to be booked each morning for an hour per group. I was so happy to get back in to a pool after everything being closed for so long. The pool was large enough to do laps in which was great. The mini fridge in the room was perfect for storing my groceries and leftover pizza from the onsite restaurant. I look forward to staying here again.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge
Responded Aug 5, 2021
Thank you so much for your review and we are please to have you as a repeat customer. We are thrilled that you felt safe and had an amazing stay during that difficult time. We can't wait to see you next year and don't forget your returning guest discount by contacting us directly. Warm regards, Amelie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for three nights. Service from the front desk was good. We had a nice room at the back of the building with a small balcony looking out to the mountains. The bed and pillows were comfy. Good wifi. Room had a fridge but no microwave. No housekeeping provided due to covid. The pool was open but we did not use it. Hot tub was closed (covid). Parking in the underground garage was easy and we had no problem getting a spot. The hotel is in Banff North so it’s a small walk to downtown. We ate at restaurants within a 5 minute walk.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge
Responded Oct 20, 2020
Dear Cathy, I'm really happy to hear that you've enjoyed your time in Banff. It's true that our housekeeping service has been modified due to covid, it's now availavble upon request only. We love to hear some feedback about our amenities offered in the room and our installation, thank you very much for sharing this. Warm regards, Amelie P.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EXTREMELY DISSAPOINTED with our whole experience.
We opted for the King Jacuzzi Suite and found bugs all over the room, the jacuzzi tub was yellowed and when we turned the jets on there was a rank odor and algae coming out of the nozzles.
The shower was only 2'6" square and the ceiling was at 6'6", as someone who is 6'2" tall I had to crouch down to even get below the shower head and had no room to even turn around in the shower without bumping into the shampoo dispensers and the temperature dial.
Every faucet in the room leaked (sink flooded the top of the counter, tub faucet leaked to the ground and all over my phone on the edge of the tub, in the shower it even leaked).
The pillows in the bed were about half length, extra thick and extremely firm so that our heads were propped up at awkward angles. This combined with a firm bed led us to barely sleep.
Small fridge was provided but with no microwave or any other appliances or amenities means that no food could be reheated, this is an expectation for any hotel room these days.
Overall this was the worst hotel or even motel experience that we have ever had, even after paying more than double of the most we have previously spent. This actually put a huge damper on our anniversary that was supposed to be a special night (First year!!)
We told the hotel staff about this while checking out and she did not give a care in the world at all. I wish to just forget this night and experience and we will be recommending every single person we know against this hotel and hotel chain.
We opted for the King Jacuzzi Suite and found bugs all over the room, the jacuzzi tub was yellowed and when we turned the jets on there was a rank odor and algae coming out of the nozzles.
The shower was only 2'6" square and the ceiling was at 6'6", as someone who is 6'2" tall I had to crouch down to even get below the shower head and had no room to even turn around in the shower without bumping into the shampoo dispensers and the temperature dial.
Every faucet in the room leaked (sink flooded the top of the counter, tub faucet leaked to the ground and all over my phone on the edge of the tub, in the shower it even leaked).
The pillows in the bed were about half length, extra thick and extremely firm so that our heads were propped up at awkward angles. This combined with a firm bed led us to barely sleep.
Small fridge was provided but with no microwave or any other appliances or amenities means that no food could be reheated, this is an expectation for any hotel room these days.
Overall this was the worst hotel or even motel experience that we have ever had, even after paying more than double of the most we have previously spent. This actually put a huge damper on our anniversary that was supposed to be a special night (First year!!)
We told the hotel staff about this while checking out and she did not give a care in the world at all. I wish to just forget this night and experience and we will be recommending every single person we know against this hotel and hotel chain.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Hall, General Manager at The Rundlestone Lodge
Responded Sep 3, 2021
Dear Sean, We are always extremely disappointed to receive such negative feedback regarding stay here – we strive to provide all of our guests with a positive hotel experience that enhances their visit to Banff. As readers of the other reviews here will be able to see, we very often achieve that goal, but if and when things do go wrong we want to find out why and see what we can do to make things right. It is regretful that you saved this concerning list of issues for an online review instead of mentioning any of them to any of our staff or management in person, either during your stay or at check-out. Our Front Desk Agent did ask how your stay was at check-out, but whilst you indicated that you were not happy, you declined to tell us why even when she asked for further information. Unfortunately, that makes it very difficult for us to address your concerns or to seek a fair and amicable resolution that may help to make up for your disappointment. Since seeing your review here, we have investigated the issues you listed above and are content that the faucets and jetted tub in that room are working as they should, the pillows are regular size, and the amenities provided are exactly as advertised on the website you booked through. We do hope you were able to enjoy the other aspects of your visit to Banff National Park and if you wish to reach out to me directly to discuss these issues further I am always happy to have a chat. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So pleased with our one night stay at Rundlestone Lodge. We stayed in a standard room with two queen beds and it was spacious, clean, quiet and the beds were very comfortable. We loved the pool and hottub. It really was quite classy for a very reasonable price. We received a 20% discount at a local restaurant, which we took advantage of. The lodge is several blocks from the centre of town, a nice walk to and from shops and places to eat. Free underground parking was a bonus.
Complementary coffee in the reception area - nice touch. I would definitely recommend this hotel.
Complementary coffee in the reception area - nice touch. I would definitely recommend this hotel.
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Apr 6, 2023
Thank you for taking the time to leave your feedback! We are thrilled to know that you are recommending our lodge, and are proud to have delivered great service to you. We hope that you will be traveling to Banff in the future, and that you will choose us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had stayed at the Rundlestone a couple of times in previous years and they have greatly improved this time. They must have new owners. As soon as we entered the hotel I knew it was going to be a great stay as the staff that assisted us with our check in was wonderful! (I wish I could remember her name) We upgraded our room and had the loft jacuzzi suite. The room was clean and travelling throughout the hotel I was never concerned about covid. We had a great stay and will be back
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge
Responded Sep 22, 2020
Dear Diane, Thank you very much for your review, it was a pleasure to host you again. I'm happy that you enjoyed one of our loft jetted tub suite with the beautiful view of the mountain. Please don't hesistate to contact us directly for your next booking as we will give you your returning guest discount! We are looking forward to see you again! Amelie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent place. Extremely clean. Walking to downtown Banff is completely doable and only takes 15 minutes. Pool is awesome. Staff was amazing. The restaurant in the hotel was quiet but the perfect place to grab some drinks before going out. Underground parking is a huge win as well.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a multiple night stay and our room was not what we expected. We expressed our disappointment and were contacted by the front office manager Amelie. She was able quickly resolve and we changed rooms (for a very reasonable upcharge). They are located a 5-10 minute walk from downtown so in a quieter and less busy area of town. Directly call the desk as emails go to head office before being sent back to the hotel. I would stay here again if returning to Banff.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge
Responded Oct 9, 2021
Thank you very much for sharing your experience with us. Once more I'm sorry that your stay started with a disappointment but I'm glad we found a solution together and that you've enjoy the rest of your vacation. We are looking forward to welcoming you back during your next visit in Banff. Warm regards, Amelie P.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the family suite for two nights and were happy with everything! My husband and I, from Innisfail, have stayed at this hotel many times over the years but this is the first time in the family suite which had two bedrooms, two balconies and a great view of the mountains. The front desk people were fantastic, giving help and advice before and during our stay. Ken, Goodge, Demi & Mykayla were very accommodating. Patrinos, the restaurant downstairs, provided room service both nights for dinner......their pizza is incredible! We highly recommend the Rundlestone Lodge. Cheers, Linda & Rae
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge
Responded Jan 6, 2021
Good day Linda, Thank you very much for those beautiful words, I will make sure to pass our praise to our team and to Patrinos as well. We are so happy that you experienced the comfort of our family suite. It's always a pleasure seeing you and we are looking forward to your next stay with us. Warm regards, Amelie P.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is a restaurant here in the hotel that provides breakfast daily for a extra charge. Their exact opening hours and menu options are currently dependent on the Covid related restrictions that are in place so feel free to contact us directly with your dates of stay and we can provide you with more detailed information. There are also other restaurants nearby that have great breakfast menus.
Hi taramayan,
Thank you for your question. Because we must follow the mandatory, provincewide health restrictions, we recommend to keep an eye out on our website for up-to-date information.
Currently our facilities are open with strict provincial capacity limits in place, however, these are government guidelines based on the current situation. Pool and hot pool use is subject to change at any time, including last minute closure of any amenities.
Some of our rooms have a private jetted bathtub or spa tub. Please reach out to us directly to check availability and rates.
Kind Regards,
Team The Rundlestone Lodge
Hello,
Thanks for your enquiry. All of our rooms do come equipped with tea and coffee making facilities as well as a small fridge.
If you have any other questions we can assist with please let us know. We are looking forward to hosting you in Banff!
Best regards,
the Rundlestone Lodge
Our pool is open daily from 8 am to 10:30pm with limited amount of people at the same time in the pool. Our hot tub remains close as per the Alberta Health and safety protocol.
Please let us know if you need more information.
Warm regards,
Amelie Plouffe
No idea but we saw trucks down there and we got our suv in no problem
"Long walk to the town centre No mini bar in the rooms, if you want soft drink you need to grab it from vending machine on the corridor"Read full review
"Avoid rooms opposite the return air vents in the hall way as unpleasant when entering and leaving your room, as it's like a big cold air blower. "Read full review
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PRICE RANGE
C$122 - C$222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rundlestone hotel banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
98
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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