Great location, about 7 minute walk from downtown, so it's quiet with a lovely little park right next door great for relaxing in the shade of some beautiful trees. The rooms are simple, clean and comfortable. The staff are very friend and helpful. Ken and Line at the front counter were awesome. I would definitely stay here again.
EXTREMELY DISSAPOINTED with our whole experience. We opted for the King Jacuzzi Suite and found bugs all over the room, the jacuzzi tub was yellowed and when we turned the jets on there was a rank odor and algae coming out of the nozzles. The shower was only 2'6" square and the ceiling was at 6'6", as someone who is 6'2" tall I had to crouch down to even get below the shower head and had no room to even turn around in the shower without bumping into the shampoo dispensers and the temperature dial. Every faucet in the room leaked (sink flooded the top of the counter, tub faucet leaked to the ground and all over my phone on the edge of the tub, in the shower it even leaked). The pillows in the bed were about half length, extra thick and extremely firm so that our heads were…
It was our 3rd stay here and the prices have gone way up. Our room was very mediocre with a view of a fence and the side of a building. I asked for something better that actually had a view of something and we had to pay an extra fee. So our room was 340 dollars per night! Insane. Banff has become too busy and touristy..we wont be back.
One of the best places to stay in Banff. Very close to downtown (about a 15 minute walk) but out of the busy area which was refreshing. Beautiful hotel with amazing amenities. Also has AC which is more rare in the Banff area. Hotel staff was all very friendly and accommodating. Would stay here again for sure.
The staff was very polite and kind. We stayed for 2 nights and there was no room service for us. In all of my previous hotel experiences, the room had slippers, toothbrushes, and toothpaste. The pool and spa were not very clean since there was a mud-like substance on the bottom of the pool. The thing that annoyed me the most was that the pillows and the bedsheets were stained and were not very clean. All of the complimentary toiletries were good except the shampoo. The shampoo made our hair too stiff and hard. The toiletries were from a famous brand named Rocky Mountain Soup Co and smelled very nice.
The hotel itself has a nice appearance, the rooms are clean and the staff super friendly and helpful. They had a big selection of free DVDs to chill with and a nice swim /hot tub area. Lots of free parking. The downside was the halls and elevator were not very clean, the bedding (mattresses and pillows) were super uncomfortable and it was strangely loud (heard doors slamming all night). We stayed a week and I don’t use housekeeping services but tried to trade my towels for clean ones and was told i had to get special permission from the front desk as they don’t provide clean towels to existing guests, only at check in/out. I thought that was weird. Location was not ideal but it was ok if you don't mind a walk. I thought it was fine but others might prefer to be a little…
We enjoyed our stay here! The room was a good size. The hotel is about a 15 minute walk to downtown. Staff were friendly and helpful. The rooms/bathroom aren’t overly modern but it was clean and comfortable. We chose this hotel for the price and location.
This is one of the best values in Banff. Yes, this hotel is dated and a 15-minute walk from downtown but it still deserves a five-star review. I stayed here on the night before my hike to Mount Assiniboine and again on my return. Both times I was greeted by very friendly, professional and extremely helpful staff. The rooms were clean and the bed was nice and comfortable. Most importantly, I had a great sleep. The toiletries from Rocky Mountain Soap Co. was a nice touch. I would stay at The Rundlestone Lodge again as it was clean, convenient, comfortable, and the staff was welcoming.
Stayed here for 4 nights at the end of June. I am a bit surprised by all the 5 star reviews. The hotel is just average. We had an ok stay, but there were a few places in the same price range that we would check out if we ever come back to Banff. The hotel has a nice charm to it and the rooms were ok but definitely need some updating. I think this place is more geared towards winter stays. Pros: The location is nice if you're looking for someplace that is away from the bustle of downtown, however it is a long walk (15-20mins). The Roam bus passes are complimentary and are highly convenient and easy to use. The balcony was very nice to have. We were on the back side of the building so had nice mountain views, and the street below was quiet. The room was comfortable with a nice…
After a great stay in June 2020, I went back for a couple of nights in June 2021. I was again very happy with the hotel. The staff was all very pleasant. The room was clean and quiet. There were still Covid restrictions at the time and I felt very safe during my stay. The pool and gym facilities were open and were able to be booked each morning for an hour per group. I was so happy to get back in to a pool after everything being closed for so long. The pool was large enough to do laps in which was great. The mini fridge in the room was perfect for storing my groceries and leftover pizza from the onsite restaurant. I look forward to staying here again.