The Rundlestone Lodge
537 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
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Avg. C$139 /night, 3/19 - 3/20
C$293
per night
C$209
per night
C$124
per night
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About
#20 of 33 hotels in Banff
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Conveniently located on Banff Avenue only minutes from Downtown Banff, The Rundlestone Lodge offers a host of amenities including complimentary wireless, a fitness centre, whirlpool, and swimming pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Vending machine
Hiking
Skiing
Kids stay free
Wifi
Indoor pool
Pool / beach towels
Canoeing offsite
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Safe
Iron
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English
Location
537 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 67 out of 100
67
Calgary Intl Airport
108.5 km•
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Rental Cars
18 Restaurants
within 1 kilometer
Reviews
Traveller rating
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- 632
- 198
- 67
- 35
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Detailed Reviews
We had stayed at the Rundlestone a couple of times in previous years and they have greatly improved this time. They must have new owners. As soon as we entered the hotel I knew it was going to be a great stay as the staff that assisted us with our check in was wonderful! (I wish I could remember her name) We upgraded our room and had the loft jacuzzi suite. The room was clean and travelling throughout the hotel I was never concerned about covid. We had a great stay and will be back
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge
Responded Sep 22, 2020
Dear Diane, Thank you very much for your review, it was a pleasure to host you again. I'm happy that you enjoyed one of our loft jetted tub suite with the beautiful view of the mountain. Please don't hesistate to contact us directly for your next booking as we will give you your returning guest discount! We are looking forward to see you again! Amelie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean and comfortable hotel. Close enough to downtown to walk. Front desk has free passes for the Roam shuttle if you don’t feel like walking. Nice staff with good tips for restaurants and hikes.
My only complaint is that we had to ask for maid service. We returned from a full day out expecting a tidied room and found ours untouched. For our four night stay, the room was only cleaned once when I asked the front desk for maid services.
My only complaint is that we had to ask for maid service. We returned from a full day out expecting a tidied room and found ours untouched. For our four night stay, the room was only cleaned once when I asked the front desk for maid services.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Jun 23, 2022
Dear ShannaM392, Thank you for choosing the Rundlestone Lodge as a part of your travel. I am happy to learn that you had enjoyed the stay, and had a relaxing time in Banff. While we are transferring to a new normal back from COVID, we find it important to not enter the rooms by default. We service rooms upon request only to provide the guests and staff with extra safety. I hope we will get to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Rundlestone Lodge for 4 nights. We met and interacted with different staff and they were all amazing, professional and very personable. The rooms are clean and spacious. The pool and hot tub are very nice. There was no operating restaurant on site but many choices in walking distance. The temperature in the room was comfortable.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Feb 10, 2023
Dear Sherileed2016, Thank you for choosing the Rundlestone during your visit to Banff! We are extremely happy to learn that you had a pleasant stay at the lodge, and hope to welcome you back nest time you travel to the Rockies!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you like brown, then this is the hotel for you… our room was grubby due to lack of cleaning and definitely needs updating. The reception staff paid lip service to customers needs. No restaurant or bar, thankfully everything close by. Would not recommend.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Sep 30, 2023
Dear guest, thank you for your feedback. We pride ourselves on our customer service and attention to detail at the Rundlestone Lodge, so we’re sorry that this didn’t shine through during your visit and we will be sure to pass your comments on to the relevant teams. Our front desk team are on hand 24 hours a day to assist guests with any concerns they might have and we do our best to work closely with the maintenance and housekeeping teams to resolve these as quickly as possible. We hope your time in Banff was amazing!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very poor. We were “upgraded” to a room on the ground floor overlooking the car park entrance - not great for a 3 night stay. The hotel pool was out of order and there was no bar or food facilities. The hotel is in need of a refurb. On the plus side you do get a free pass to use the shuttle service.
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Date of stay: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Jul 31, 2024
Dear Guest, Thank you for providing your feedback on your recent stay with us. I’m sorry to hear that your experience did not meet your expectations. I apologize for the inconvenience caused by the pool being out of order. I’m glad you were able to take advantage of the shuttle service during your stay. We hope this added some convenience to your visit. Thank you again for your comments, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, The Rundlestone Lodge hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were adequate, but a bit shabby. Actually had holes in the bedsheets - which were too short for the beds. Maybe they shrank in the wash? Breakfast service went from pitiful to disgusting (bags of bread that everyone reached into with their grubby hands!). Asked for decaf coffee and was told no because it always ends up being thrown out. The most convenient elevator was out of service. The towels were very… uhm… exfoliating. (Think we might have paid extra for those, too.).
But the front desk and housekeeping staff were very nice.
But the front desk and housekeeping staff were very nice.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Aug 12, 2022
Dear Leslie-Anne, Thank you for your review. We are disappointed to learn that you did not have an enjoyable stay. Our team is working hard to be available for our guests 24/7, and we always eager to assist all the guests in house. It is a pity you have not pointed out the details of your stay to us at the time. It is not the level of service we strive to provide, and if you would like to have a more detailed discussion, you could reach out the hotel directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a very nice stay at the Rundlestone Lodge last week. Due to covid regulations, the pool and other amenities were still closed at the time (as was posted on their website) so I cannot comment on those.
I was made to feel welcome immediately upon arriving. The gentleman working the front desk (whose name I have forgotten) was very kind and welcoming, letting me know what was and wasn't open and providing me the information I needed. There was plenty of parking due to my stay starting mid week. My room was very clean and very comfortable. I stayed in one of the king rooms on the 3rd floor. I was able to borrow a movie from the front desk and enjoyed a nice movie and meal in room one evening. The lodge is not located right in the main shopping area of Banff, but it is a short and easy walk in. Close enough to be convenient, far enough away that the lodge has a relaxing feel to it. I was very happy with my stay and look forward to when I can go visit again.
I was made to feel welcome immediately upon arriving. The gentleman working the front desk (whose name I have forgotten) was very kind and welcoming, letting me know what was and wasn't open and providing me the information I needed. There was plenty of parking due to my stay starting mid week. My room was very clean and very comfortable. I stayed in one of the king rooms on the 3rd floor. I was able to borrow a movie from the front desk and enjoyed a nice movie and meal in room one evening. The lodge is not located right in the main shopping area of Banff, but it is a short and easy walk in. Close enough to be convenient, far enough away that the lodge has a relaxing feel to it. I was very happy with my stay and look forward to when I can go visit again.
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at the Rundlestone on the weekend of Sept. 12. I stayed in the loft room with the jacuzzi tub, which I had stayed in once years ago, and both times were so wonderful and peaceful. The tub in the loft is the highlight, but the room also has a nice little balcony to sit and have coffee or drinks on, and a nice little fireplace as well. It's not too close to downtown where there are tons of people and traffic, but also close enough to walk around.
This visit was for my boyfriends birthday, and so I requested a bottle of champagne for the room. I then called ahead and asked if it was possible to get a little paper or something for the room that says "Happy Birthday". I felt bad asking, but wanted the trip to be extra special. The staff went above and beyond and got a cute little card that they signed and left with the champagne. It was so sweet and thoughtful, I give many thanks to the staff for making our little trip so wonderful! You guys rock! And I didn't take many pictures, but here are a few.
This visit was for my boyfriends birthday, and so I requested a bottle of champagne for the room. I then called ahead and asked if it was possible to get a little paper or something for the room that says "Happy Birthday". I felt bad asking, but wanted the trip to be extra special. The staff went above and beyond and got a cute little card that they signed and left with the champagne. It was so sweet and thoughtful, I give many thanks to the staff for making our little trip so wonderful! You guys rock! And I didn't take many pictures, but here are a few.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amelie Plouffe, Guest Services / Front Office at The Rundlestone Lodge
Responded Sep 22, 2020
I'm so thrilled to hear that we help to make this stay extra special. We know it was an important occasion and we were happy to share this moment with you. We appreciate your review and once again thank you for staying with us. We are looking forward to welcoming you another time. Until next time, Amelie P.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were at Rundlestone for a Pastor's Retreat. Our hosts went out of their way to make us feel at home. The meeting rooms facilitated all our needs, our room was comfortable, the healthclub, pool and hottub wonderful. We left feeling very satisfied until we reached Canmore on our way home and realized we may have left some valuables back in the hotel room at Rundlestone. We called the front desk and talked to Dannie Brownsey - she assured us that she would go take a look in the room for the items we may have left behind - she found them and promptly called us back. We were over the moon, as in happy, that she had found the valuables and when we returned to Rundlestone, she delivered them to us. How do you beat that for hospitality. Thank you Dannie, and thank you Rundlestone for a great weekend in Banff.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lika S, Guest Services / Front Office at The Rundlestone Lodge
Responded Feb 4, 2024
Thank you for your kind words and taking time from your busy day to leave a review. Your group is a pleasure to host every time, and we can't wait to see you next year. Dannie is our super star, and she is beyond excited to receive your compliments! Thank you, and we will see you next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Only stayed for one night but hotel was great! Staff were friendly and helpful. Rooms were clean and modern. Pool was open and great for kids with lots of natural light. We had an upgraded bathroom and it was very nicely laid out with lots of space, nice counters, large shower, heated floors, and new fixtures. The only recommendation I would make would be to add a fan. We will definitely stay here again
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonathan Taylor, General Manager at The Rundlestone Lodge
Responded Sep 10, 2020
Thank you very much for taking the time to share your experience. I'm glad that you had the opportunity to try one of our renovated bathrooms. The fan in the bathroom is silent and activated with the light switch. We are looking forward to having you back and don't forget that we have a discount for our repeated guests! Warm regards, Amelie Plouffe Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is a restaurant here in the hotel that provides breakfast daily for a extra charge. Their exact opening hours and menu options are currently dependent on the Covid related restrictions that are in place so feel free to contact us directly with your dates of stay and we can provide you with more detailed information. There are also other restaurants nearby that have great breakfast menus.
Hi taramayan,
Thank you for your question. Because we must follow the mandatory, provincewide health restrictions, we recommend to keep an eye out on our website for up-to-date information.
Currently our facilities are open with strict provincial capacity limits in place, however, these are government guidelines based on the current situation. Pool and hot pool use is subject to change at any time, including last minute closure of any amenities.
Some of our rooms have a private jetted bathtub or spa tub. Please reach out to us directly to check availability and rates.
Kind Regards,
Team The Rundlestone Lodge
Hello,
Thanks for your enquiry. All of our rooms do come equipped with tea and coffee making facilities as well as a small fridge.
If you have any other questions we can assist with please let us know. We are looking forward to hosting you in Banff!
Best regards,
the Rundlestone Lodge
Our pool is open daily from 8 am to 10:30pm with limited amount of people at the same time in the pool. Our hot tub remains close as per the Alberta Health and safety protocol.
Please let us know if you need more information.
Warm regards,
Amelie Plouffe
No idea but we saw trucks down there and we got our suv in no problem
"Long walk to the town centre No mini bar in the rooms, if you want soft drink you need to grab it from vending machine on the corridor"Read full review
"Avoid rooms opposite the return air vents in the hall way as unpleasant when entering and leaving your room, as it's like a big cold air blower. "Read full review
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PRICE RANGE
C$134 - C$273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rundlestone hotel banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
98
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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