We came to get away for the weekend. The rooms were clean and well stocked. The only issue we had, was our fridge didn't work. So the food we did bring spoiled a bit. The pool was amazing, we went 3 times while we were there. It's beautiful and well kept. Looks like your swimming in a cave.
Customer service was great. The room was ok... no mini fridge and could hear every thing in the halls and from the room next door. Could also hear ppl stomping around above us. The room was clean, the bathroom was a little odd with the door and shower rod setup. All COVID steps you would expect are in place. Hot tub was ok (still open during COVID)nothing super special though. We always wanted to stay here because of the hot tub (saw it every time we go to chilies) In a pinch I would stay again, but would try to find a better hotel first.
We were so impressed with the reception we received from Naydeen on our arrival today! She went over-and-above to accommodate our 3-generation family for our 4-day stay. The accommodations are first-rate, and include indoor parking. The adjacent Chili's restaurant is a real bonus. Thanks again!
Great little hotel.very professionally run.staff very helpful.very friendly. My room was a good size very comfortable.bed 10 /10 Quite .very good breakfast stayed two weeks ..would certainly stay again .
To be honest I was looking forward to my stay here but very disappointed. Currently staying here over the next couple days and I wish I wasn’t. The room cleanliness was poor with multiple hairs left in the shower and around the sink from previous user. Then before booking was told over the phone both the hot tub and sauna were open which is another disappointment. The hot tub was very crowded and well over the 10 person Covid limit and the sauna is out of order and unusable. The only positive thing I can say about this place is the customer service at the front desk has been helpful. Aside from that I wouldn’t tarnish your visit to Banff by staying here.