The hotel offers free of charge airport service that comes every 15 minutes, and you can schedule at any time, our was at 5:15am and they were on time. The service is amazing, the lady an front, I think her name was Ana, she was very polite and professional, and since we came super late, she offered us snacks and drinks. She did everything to make our stay very comfortable. The room was big and the bed very comfortable as well. Decent breakfast. I definitely recommend this place, and I will make sure to stay here next time I am in Calgary.
We stayed at the Acclaim Hotel for our trip to Calgary and had a pleasant experience. Any issues we had were addressed promptly and the staff was friendly and helpful. The biggest perk was meeting their shuttle driver Wayne!! He was so beyond helpful and courteous and went out his way to make sure we had a pleasant time. Although our meeting was brief, he definitely left a mark and was a highlight of our stay. Thank you so much Wayne! You were an absolute delight!
Our flight to Victoria was delayed several times, then cancelled @1145pm. I looked on several travel sites and Acclaim was highly rated, with a shuttle/from the airport so I reserved a room. I called the hotel, and they verified they had a room and provided instructions where the shuttle picks up at the airport. Arrived at the hotel and dealt with a very rude and condescending gentleman @ the front desk. After a long and "painful" check in process (no other people checking in at the same time??) we were given a room, which was clean and quiet. The rest of our stay was uneventful. Overall, not a bad stay.
Our airline booked us at Acclaim for an unplanned layover, along with quite a few others from our flight. In spite of the influx of people, the check in was quick and smooth. Our rooms were clean and comfortable, and the shower/tub were excellent. The restaurant was another pleasant surprise. The setting and staff were cheerful, the food was fresh, tasty and relatively quick. The restaurant stayed open until 11. The shuttle was convenient. Overall this is a really good airport hotel.
We always stay here before or after a trip leaving from the Calgary airport. The rooms are large and comfy. It has roof top hot tubs that you can watch the planes fly overhead. The Italian restaurant is great too with its bread bar. But the main reason we stay is for the airport shuttle driver. He is the nicest man and always positive sending us off on our trip with good vibes. He makes me want to be more positive at my job. What a great human being.
We had an excellent experience with Acclaim Hotel. We ran into trouble with luggage and needed to store three large pieces (including a musical instrument) for two night. They were extremely helpful and accommodating. We also thoroughly enjoyed our stay including a delicious complementary breakfast.
Missing a robe in our room , hairs in the shower , both roof top jacuzzi s were broken . When I went to talk to the front desk the manager basically said sorry but could tell he was not I asked for someone higher up to contact me and no one did. . Extremely disappointed. Poor customer service
Great team either Evening or Morning! Would definitely come back! Great service! Helped me out when my hopper booking couldn't be found in their system due to a check-in time mistake on my part; & Sadie, the beautiful hostess with the mostest, was great; suggested the free shuttle service to the airport without us even asking; saved us a good 25$ uber trip.
This place has amazing staff and the rooms were so cleaned. Staff was always going above and beyond during our stay. Location was perfect as it was just a few mins away from my workplace. Thank you so much. Will be back soon!
We had an incredible experience at the Acclaim Hotel last Saturday. We hosted my brother's celebration of life and could not be any happier with the overall experience. We worked with Sadie to make the arrangements. She was empathetic, professional, and very knowledgeable! When we arrived, the staff was welcoming, accommodating and very friendly. The room was very well prepared; exactly what we asked for. The food was well presented and tasted great. The wait staff did a great job too. We are so grateful and impressed. Thank you to everyone involved.