Sandman Signature Calgary Downtown Hotel
888 7 Ave SW, Calgary, Alberta T2P 3J3 Canada
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Avg. C$154 /night, 3/27 - 3/28
C$163
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per night
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About
#36 of 109 hotels in Calgary
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Centrally located in Calgary's business district, and a short distance from Calgary's retail and entertainment district, Sandman Hotel Calgary City Centre is the ideal place to stay whether you are travelling for business or for pleasure.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Indoor pool
Heated pool
Restaurant
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
Location
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Calgary Intl Airport
9.8 km•
See all flights
Rental Cars
132 Restaurants
within 0.5 kilometers
Reviews
4.3
(272)
Reviews summary
This summary was created by AI, based on recent reviews.
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The Sandman Signature Calgary Downtown Hotel garners appreciation for its comprehensive amenities, notably the gym, pool, and on-site dining options, and its prime location that's just a stone's throw from the C-Train. Guests have called out the sizable, comfortable, and immaculate rooms, although some feel the decor could use a refresh and mention a noisy air conditioning system.
The staff's amiable and efficient service often receives high marks, despite occasional lapses during meals and with room preparation. While the value proposition is generally applauded due to attractive rates and a central location, a few guests have raised concerns about noise and the quality of certain amenities.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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Detailed Reviews
Well located hotel with good facilities, including a gym, pool and on-site Moxies restaurant. Great welcome from the Reception staff and they were kind enough to provide a few treats and a card as a gift for my milestone Birthday. The room was large, the beds comfortable and labelling the pillows based on their firmness was a great touch. The shower was good (though only a rain shower) was provided and the toiletries were very good. All round recommended.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
Hotel was easy to find using satnav and took us directly to the parking garage.
Check in process was quick and simple and the staff were pleasant and helpful. We had a room on the 21st floor and we were asked at check in if we were OK with a high floor which was nice.
The room was modern and very clean, with lovely fluffy bath robes! Had plenty of USB ports which was extremely helpful!
There was a little noise from outside but you are in the middle of a city so is to be expected.
The hotel was a 15-20 minute walk to downtown (Calgary Tower) but there were trains with a stop directly outside the hotel which would have been useful too.
The bar area was lovely and the cocktails were delicious!
I would recommend this hotel and would stay here again.
Check in process was quick and simple and the staff were pleasant and helpful. We had a room on the 21st floor and we were asked at check in if we were OK with a high floor which was nice.
The room was modern and very clean, with lovely fluffy bath robes! Had plenty of USB ports which was extremely helpful!
There was a little noise from outside but you are in the middle of a city so is to be expected.
The hotel was a 15-20 minute walk to downtown (Calgary Tower) but there were trains with a stop directly outside the hotel which would have been useful too.
The bar area was lovely and the cocktails were delicious!
I would recommend this hotel and would stay here again.
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Date of stay: September 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Excellent Hotel and Location, it is in the Centre of everything and especially if you intend to explore downtown Calgary, the hotel location is brilliant, there is a tram outside and you can jump on and off as much as you want. The staff were brilliant, very accommodating and helpful considering how busy they were. We stayed 2 nights and we upgraded to King Size bed (trust me it's worth the upgrade), the room was big and most importantly quiet. We stayed on the 15th floor which high enough not to hear the tram noise, very pleasant stay and we will come back for sure.
The only thing is Housekeeping, our room was not cleaned and we did not realize that you have to book the cleaning in advance if you want your room to be cleaned, this was not mention to us when we checked in. They need to hire more housekeeping staff for sure as this is the only thing that needs to be addressed. Other than that, you will love this hotel and I would highly recommend it to anyone planning to visit Calgary.
The only thing is Housekeeping, our room was not cleaned and we did not realize that you have to book the cleaning in advance if you want your room to be cleaned, this was not mention to us when we checked in. They need to hire more housekeeping staff for sure as this is the only thing that needs to be addressed. Other than that, you will love this hotel and I would highly recommend it to anyone planning to visit Calgary.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip:Â choose higher floors (10th and above) as there is a tram near by which can be a bit noisy for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khaled Maaty, General Manager at Sandman Signature Calgary Downtown Hotel
Responded Jan 19, 2023
Dear Valued Guest, thank you for taking the time to share your review regarding your recent stay with us, we greatly appreciate your feedback and apologies for any inconvenience you might have experienced during your stay. We totally understand your disappointment and we will share your feedback with the hotel team to ensure similar situations should be avoided in the future. Once again thank you for your constructive feedback. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were booked for a one night stay.
Our room on the 22nd floor had a stale smell when checked in. I suspect the previous occupant was smoking out the window. The screen was missing and snow brushed off the window ledge.
We were staying with our small children and after getting dressed to head to the pool we’re disappointed to learn the pool was closed for the day for cleaning.
The rooms also have older heating units that take some guess work to get the temperature correct. The temperature was set extremely high when we moved in. We needed to set it to cool to be at all comfortable and I like it pretty warm.
The above would have been worthy of 3 stars but were trivial compared to what came next. A few hours after the children were a sleep and I was about to go to sleep myself around 10:00 pm I spotted a bug on the bed. I killed it and with a quick google search confirmed it was a bed bug. We soon spotted a second bug in the bed. We were able to move rooms, were given garbage bags and they ran some of our clothes through the dryer for us. My husband was up most of the night dealing with this before having to work the next morning. We were also given a late check so the children could get some extra rest after being woken up in the middle of the night to move.
We have yet to hear from the manager on the issue and they have said they are “investigating” (we did show them the bugs and blood found on the sheets). I would certainly not stay here again and question how seriously they are taking the matter based on the response from the front desk.
Our room on the 22nd floor had a stale smell when checked in. I suspect the previous occupant was smoking out the window. The screen was missing and snow brushed off the window ledge.
We were staying with our small children and after getting dressed to head to the pool we’re disappointed to learn the pool was closed for the day for cleaning.
The rooms also have older heating units that take some guess work to get the temperature correct. The temperature was set extremely high when we moved in. We needed to set it to cool to be at all comfortable and I like it pretty warm.
The above would have been worthy of 3 stars but were trivial compared to what came next. A few hours after the children were a sleep and I was about to go to sleep myself around 10:00 pm I spotted a bug on the bed. I killed it and with a quick google search confirmed it was a bed bug. We soon spotted a second bug in the bed. We were able to move rooms, were given garbage bags and they ran some of our clothes through the dryer for us. My husband was up most of the night dealing with this before having to work the next morning. We were also given a late check so the children could get some extra rest after being woken up in the middle of the night to move.
We have yet to hear from the manager on the issue and they have said they are “investigating” (we did show them the bugs and blood found on the sheets). I would certainly not stay here again and question how seriously they are taking the matter based on the response from the front desk.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location is good with a mall close by and restaurants and transportation adjacent
Check in and out was efficient and the staff helpful.
Rooms were nice, much of what you expect, bed, chair, desk, microwave, fridge, TV. Bathroom nice with walk in shower, good pressure, hairdryer. Both rooms clean
Unfortunately the air conditioning was very noisy and if you turned it off the noise from the transit outside was very loud. Time for window and A/C upgrades. None of us got a good nights sleep. The WIFI was very spotty, dropped a lot other than in the adjoining restaurant. We were on different floors and all had issues.
Restaurant adjacent (Moxies) was ok for dinner, very limited for breakfast would probably go across to Tim’s or McDonalds another time.
In summary this hotel was ok for one night.
Check in and out was efficient and the staff helpful.
Rooms were nice, much of what you expect, bed, chair, desk, microwave, fridge, TV. Bathroom nice with walk in shower, good pressure, hairdryer. Both rooms clean
Unfortunately the air conditioning was very noisy and if you turned it off the noise from the transit outside was very loud. Time for window and A/C upgrades. None of us got a good nights sleep. The WIFI was very spotty, dropped a lot other than in the adjoining restaurant. We were on different floors and all had issues.
Restaurant adjacent (Moxies) was ok for dinner, very limited for breakfast would probably go across to Tim’s or McDonalds another time.
In summary this hotel was ok for one night.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip:Â Ask for a room away from the transit / tram
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was very noisy, doubt windows are double glazed, best to get a very high floor. Room rattler air conditioner which kept turning off and on constantly with a bang kept us awake, was just awful. Kept waiting for 2 hours for room. The girls at reception were very good and apologetic so I give the girls a đź‘Ť thumbs up but would never stay at this hotel again. Appears to be in the central business district so not for the average tourist as nothing to see.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked a Seniors weekend deal. When I came to check in, if I hadn’t had my IPad open and started quoting from the offer on their website, we wouldn’t have had the $10 per day per person credit to the restaurant or the free parking, Seemed like the folks at the front desk weren’t up to speed on that. Also, I think their website should make it clear that there is a $50 a day damage deposit, refundable, but still a surprise when checking in. That said, the room was quiet and well appointed. The location is great for those travellers who want to be close to the sites and vibe of downtown.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khaled Maaty, General Manager at Sandman Signature Calgary Downtown Hotel
Responded Jan 19, 2023
Dear Valued Guest, thank you for taking the time to share your review regarding your recent stay with us, we greatly appreciate your feedback and apologies for any inconvenience you might have experienced during your stay. We totally understand your disappointment and we will share your feedback with the hotel team to ensure similar situations should be avoided in the future. Once again thank you for your constructive feedback. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived early and room available, grateful for early check in.
Room ok, bed and pillows comfortable and bathroom well equipped.
No glasses, only plastic cups, or mugs, only paper mugs, in room due to “covid”.
No housekeeping unless you request it by 11am each day. Requested housekeeping first morning around 9 am, went out for day, returned at 5pm, room not made up, reported to reception who advised housekeeping now finished for day but he would bring whatever we needed.
Second morning requested housekeeping around 10am on way out at front desk, returned around 5pm, not done, reported to reception. We have now exhausted all supplies in room so request replacements of everything. Promised will be delivered immediately.
Why don’t hotels give you the option to opt out of housekeeping rather than opt in, especially if their opt in service is not working.
Hotel has a pool and jacuzzi, pool is cool and jacuzzi is very hot, nowhere to shower or change by pool, towels at pool side. Robe in room so you can walk to/from pool in robe.
Calgary is last stop on our holiday, having stayed in several other hotels, including another Sandman, this hotel has been our least favourite. Something as essential as housekeeping should run like clockwork.
Just found out only 1 ice machine in hotel with 20+ floors is working, 3 machines out of order, the lengths I go to for a G&T!!
Room ok, bed and pillows comfortable and bathroom well equipped.
No glasses, only plastic cups, or mugs, only paper mugs, in room due to “covid”.
No housekeeping unless you request it by 11am each day. Requested housekeeping first morning around 9 am, went out for day, returned at 5pm, room not made up, reported to reception who advised housekeeping now finished for day but he would bring whatever we needed.
Second morning requested housekeeping around 10am on way out at front desk, returned around 5pm, not done, reported to reception. We have now exhausted all supplies in room so request replacements of everything. Promised will be delivered immediately.
Why don’t hotels give you the option to opt out of housekeeping rather than opt in, especially if their opt in service is not working.
Hotel has a pool and jacuzzi, pool is cool and jacuzzi is very hot, nowhere to shower or change by pool, towels at pool side. Robe in room so you can walk to/from pool in robe.
Calgary is last stop on our holiday, having stayed in several other hotels, including another Sandman, this hotel has been our least favourite. Something as essential as housekeeping should run like clockwork.
Just found out only 1 ice machine in hotel with 20+ floors is working, 3 machines out of order, the lengths I go to for a G&T!!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mieke Ditmer, General Manager at Sandman Signature Calgary Downtown Hotel
Responded Aug 3, 2022
Dear Valued Guest, thank you for taking the time to share your review regarding your recent stay with us. we greatly appreciate your feedback and looking forward to seeing you again. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a tourist, it was very convenient that the CTrain was right along 7th Ave. It is free to ride between 3rd and 11th Street where pretty much everything you’d like to see downtown and beyond are on those stops. However, that comes with a price - the rumbling sound of the train made it difficult to get a restful sleep. However, our room was on the 2nd floor so maybe it’s not as bad on the upper floors.
Our room was clean. The buffet breakfast that they served for our tour group though was pretty awful and there was no staff in sight. We were left unattended and that was very disappointing.
Our room was clean. The buffet breakfast that they served for our tour group though was pretty awful and there was no staff in sight. We were left unattended and that was very disappointing.
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:Â Book a room on the upper floors but take the risk of having to wait forever for the elevator to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were here for 2 nights.
Parking lot had low ceilings with nails pointed out, really easy to scratch your trunk top, but that’s not something I’d blame the hotel for, though it would’ve been nice if they warn you about it.
First day check in as I walked in and opened the sheets of the bed, there was a string of hair lying there so I called for a bed redo. The housekeepers came in, saw it, and said “that’s it?”
I don’t understand what they meant by that, do they need to see a pile of hair? If there’s other people’s hair on it, I could only assume that it’s not properly cleaned. Their passive aggressiveness seems necessary since I didn’t demand anything besides asking for new sheets.
Then later that night, my partner was using their makeup towel, and on the inside of it, another big pile of hair (note: picture attached), we both have black hair so it can’t be her’s.
The day of our checkout, their housekeeper opened our room with their master keys at 8:00am without saying anything or knocking.
Honestly, they hotel is not bad but the experience I had really wasn’t great.
We stayed in room 2302 from Aug 18th-20th 2021, would not recommend with their current training.
Parking lot had low ceilings with nails pointed out, really easy to scratch your trunk top, but that’s not something I’d blame the hotel for, though it would’ve been nice if they warn you about it.
First day check in as I walked in and opened the sheets of the bed, there was a string of hair lying there so I called for a bed redo. The housekeepers came in, saw it, and said “that’s it?”
I don’t understand what they meant by that, do they need to see a pile of hair? If there’s other people’s hair on it, I could only assume that it’s not properly cleaned. Their passive aggressiveness seems necessary since I didn’t demand anything besides asking for new sheets.
Then later that night, my partner was using their makeup towel, and on the inside of it, another big pile of hair (note: picture attached), we both have black hair so it can’t be her’s.
The day of our checkout, their housekeeper opened our room with their master keys at 8:00am without saying anything or knocking.
Honestly, they hotel is not bad but the experience I had really wasn’t great.
We stayed in room 2302 from Aug 18th-20th 2021, would not recommend with their current training.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mieke Ditmer, General Manager at Sandman Signature Calgary Downtown Hotel
Responded Aug 25, 2021
Hi Zyeesi, I am sorry to see this experience did not reach our 5 star expectations. I really do appreciate you taking the time to write this review in such detail though, so that we can look into some of these short falls and improve overall as a hotel. Should you wish to discuss the further I would welcome an opportunity as we all hope to rectify and welcome you back soon to exceed your expectations, best regards, Mieke
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"Book a room on the upper floors but take the risk of having to wait forever for the elevator to come."Read full review
PRICE RANGE
C$140 - C$174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandman hotel calgary
FORMERLY KNOWN AS
Sandman Hotel Calgary City Centre
LOCATION
CanadaAlbertaCalgaryDowntown
NUMBER OF ROOMS
300
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Sandman Signature Calgary Downtown Hotel
Which popular attractions are close to Sandman Signature Calgary Downtown Hotel?
Nearby attractions include Sitting Eagle statue (0.1 km), Rio Bar & Grill (0.2 km), and McDougall Centre (0.4 km).
What are some of the property amenities at Sandman Signature Calgary Downtown Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sandman Signature Calgary Downtown Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sandman Signature Calgary Downtown Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sandman Signature Calgary Downtown Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Sandman Signature Calgary Downtown Hotel?
Conveniently located restaurants include Bridgette Bar, Holy Grill, and Posto Pizzeria and Bar.
Are there opportunities to exercise at Sandman Signature Calgary Downtown Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Sandman Signature Calgary Downtown Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Calgary.
Are any cleaning services offered at Sandman Signature Calgary Downtown Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sandman Signature Calgary Downtown Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sandman Signature Calgary Downtown Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.