WARNING DO NOT STAY HERE FOR ANY KIDS OR TEENS TOURNAMENTS We were here with our spring league hockey team for a weekend tournament May 6-8 .. Saturday evening was walking out with my son and husband for my Mother's Day dinner and was stopped by an Indian man who told me he wants me to watch a video and to pick out who is in the video he was very stern and angry so I was concerned the hockey kids did something bad .. obviously he knew who my son was he was with me .. he proceeds to show me a video of about 10 teens waiting for an elevator my son included ..2 teens tapped the wall where the elevators were and my som ( had a towel wrapped around his head) made the mistake of turning around and his towel hit the sign and it fell (the sign was a plastic clip sign with paper and a plastic front ) …. I was waiting for something awful to happen on the video .. he points and says. You see that is that your som he has caused damages and you must pay .. I made him walk with me to the elevator where it occurred not one scratch only a tiny little gold nail still intact .. I then asked to see the sign when he brought it out I said this is worth 5 bucks maybe 10 he got extremely angry wouldn't even look me in my eye and said he's no longer telling me the price and wants me out of the hotel and called police .. very unprofessional very immature hates women and children .. singled out my biracial child so he's also racist and proceeded to blame me and tell me all the wrongs our hockey team as well as the other 2 teams staying there did to the property … police finally came watched the video and snickered took him aside talked to him and told me we could stay the night we weren't getting kicked out .. I'm still in shock missed my Mother's Day dinner at the Brazilian steak house and. Will NEVER EVER stay at another holiday inn…
Renovated facility that offered a pleasant surprise. We spent the night there prior to flying out of YCC. They offered to keep our vehicle there for the week that we were gone for at a very reasonable rate and provide shuttle service to the airport in the early am for our departure. Staff went above and beyond when the shuttle was not available and had a prepaid cab ready waiting to take us to the airport that morning. On our return late at night a similar situation at the airport were the shuttle wasn’t available a cab was provided to take us back to the hotel late at night. They provided a wonderful full meal breakfast voucher in their restaurant so we left in the morning happy on a full stomach. Can’t say enough good things about the front counter staff. Will be there again soon.…
The staff were very friendly, and there were no issues with the rooms themselves. Unfortunately, the hotel was replacing the hallway carpets while we stayed there and it made hallway carts extremely noisy. Either because of the renovations or the material of the door, we could hear EVERYTHING from the hallway as if our door had been open. It was incredibly frustrating to be woken up by people talking, babies crying, dishes clanking, etc. Certainly did not meet my expectations for this stay, but I think it may be a temporary issue. I wish we had known in advance what we were getting into. We would’ve stayed elsewhere.
I have stayed at many hotels in Calgary but this is my go to unless my work books us. The staff here are great and service in general is awesome. I like the selection of ppv movies including one's still in theaters. The restaurant and lounge are nice as is the free airport shuttle. The best rooms are the king bed rooms on the 5th floor.
Our flight was delayed so West Jet provided us with this hotel for the night. We checked in at around 1am, and though I was told they had a 24hr free shuttle, the last shuttle was for 8pm but our flight was not till 11:30pm. Despite this inconvenience, I had to book the shuttle for 8pm as I had no other choice. Before sleeping I checked the breakfast time online. When I called in for breakfast the next morning, they told us breakfast is done being served and said their online time might’ve been incorrect. They then put me on hold every time I tried calling (I called about 4 times) to try and ask if we could receive a shuttle ride to the airport to use our vouchers there for breakfast - which ultimately did not happen due to their lack of service. I ended up paying out of pocket for breakfast. Then as I was in my room, someone bangs on my door and it is a front desk worker, who tells me checkout was at 11am and that if we don’t get out before 2pm they will charge me for another night. No one had made me aware of this when I checked in and that only provided me with 20 minutes to get organized, pack up, get ready, and leave. In a frenzy, I quickly threw everything into my suitcase and felt as if someone had just kicked me to the curb. This was single handily a terrible experience for me, I felt ignored and toss aside the entire time. I was told over and over that there was nothing they could do now after they failed to communicate properly with their guests. I do not recommend this hotel to ANYONE - it added stress and made me feel so diminished after an already long day of travelling.…
Advertise free shuttle. Came in late. Got to hotel and said shuttle booked. Only 1 driver. Go really early or after plane leaves. Won't pay for taxi. You think they know when bust times are but hooked us with free shuttle. NEVER going to that place again and hope you don't too. Thanks holiday inn calgary airport.
Called in advance to ask about transfer to the airport and parking fees. Was told parking was $5/day and to book upon arrival. Arrived and was informed parking was $15/day. Kat, working at the front desk was amazing and very accommodating. Once we entered the room it had an odd smell and was quite dark. Some of the electrical outlets did not work and there were stains on the chair along with a housekeeping cloth left in the bathroom. There was a gummy paste stuck in the sink and the windowsills were brown and covered in dust. Very awesome and accommodating staff, quite loud and outdated hotel.
Easy to get to, clean, quiet, reasonable price, free parking near hotel entrance. Friendly helpful staff. Very close to trans Canada highway so we made a fast exit the next morning, no delays. No areas that I can see for them to improve.
Came into the room to a toilet not flushed. Went to shower and the shower head was broke and you couldn’t adjust the angle so I stood with my back against the tub surround to stand under the water. By the time I was done showering water was past my ankles as the drain was very slow! Plug ins did not have covers and the stripping on the edge of the carpet was visible and sharp. Not safe for my 1 year old daughter who is walking around. Would never stay in this hotel again.
The room is old, dark, a smell that they said it's from sanitizer. Who wants to stay in a room that smell of sanitizer? The applicance makes lots of noise. One of the service desk guy wears a t-shirt to work. Water dripping at the bathroom tap. It is not worth of the money to stay. I recommend anyone to pay more money for a place you find comfort and professional services. This hotel doesn't provide free breakfast either. For that price it's not worth of returning.
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