I had cancelled due to my history of cancer and treatments and the rise in COVID 19 cases. I put in my request over 7 days in advance with no response! I attempted cancelling a couple of times. Booking .com responded, but nothing from this property!
Water slide was great but the rest was very disappointing. Floors were filthy and stunk. Breakfast was cold hash browns and English muffins. Rooms were dark and dingy. Hopefully they will take the down season to steam clean and possibly redeem themselves.
My sister and I stayed here with our kids. We booked two rooms. They were filthy, the carpets looks like they have never been cleaned. The one room smelled like mildew and very musty and the other smelled like it was sprayed with febreeze all over. There was mudded up holes in the walls. One bed in each room had long metal pieces sticking out from under the mattress that would cut your ankle/shin. Not safe for adults let alone active children or babies. I requested a crib and they brought me a playpen that was absolutely disgusting. It smelled of spit up, had dark dirty marks all over, smeared food under the mat and all over. Clearly it had never been washed. I called to get a replacement and the 2nd playpen wasn’t installed properly and wouldn't actually lock up so wasn’t…
the rooms were dirty, lobby was dirty, I had to go get my own new sheets twice because house keeping went home. hair everywhere, smeared candy on the bed sheets, burnt iron mark into the sidetable , a mudded up hole in the wall. breakfast seemed clean and was fine. I then went back up to our room to make a coffee... and there was an old used coffee pack in the machine. we left immediately how absolutely disgusting, not safe for children. AVOID THIS PLACE LIKE THE PLAGUE. unacceptable safety protocols
I did not get the room that I booked, we were put in another room that was dirty. The pull out couch had candy in between the bedding. staff was also not wearing gloves when preparing the breakfast in to the bags. not impressed.