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Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel

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Traveller (131)
Room & Suite (79)
Dining (7)

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About

#66 of 111 hotels in Calgary
Location
Cleanliness
Service
Value
The newest addition to the North West of Calgary, The Holiday Inn Express & Suites NW Calgary University is conveniently located just off of 16th Ave and Banff Trail NW. The hotel is steps away from the Banff Trail C- Train Station, only seven minutes to Calgary's Downtown City Center. The Holiday Inn Express & Suites NW Calgary University provides great convenience to many points of interest in the Calgary area such as McMahon Stadium, Canada Olympic Park, Scotiabank Saddledome, University of Calgary, Calgary Zoo, Telus Science Center, Foothills Medical Centre and more. Relax in one of our elegant rooms that feature modern decor and amenities including free Wi-Fi Internet, mini kitchenette, and executive work space with ergonomic chair. Enjoy 42" flat screen with HD channels. Start your day off right with our complimentary Express Start Breakfast buffet and complimentary 24 hour coffee/tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Waterslide
Children Activities (Kid / Family Friendly)
Taxi service
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Business Centre with Internet Access
Meeting rooms
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Fireplace
Housekeeping
Iron
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.5 of 5 stars
HOTEL STYLE
Modern
Green
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
285Reviews7Q+A50Room tips
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Gaylene H wrote a review Mar 2024
Lloydminster, Canada121 contributions25 helpful votes
Zero customer service. We have stayed here many times and book the same way with the same rate but apparently “i don’t book correctly or there is a glitch on the app” said the terrible attitude manager “Sherri” so our check in took two hours last night after driving 5.5 to get here as we weren’t settling for a much higher rate. This was a MILITARY leisure rate that was booked with zero respects shown from the minute of arrival. This rate came across as government rate on their system. Again not my issue. Sherri continued to argue with me in front of two other desk agents as well as my daughter. She figured she could text down on her phone instead of showing grace and maturity with my frustrations. She was also suppose to call the following day of check in and opted to send an email instead — again amazing customer service when YOU decide what route you’ll take. Upon check in our room was also not clean with blood splatters on the shower curtain. We have stayed here prior which is why we returned. We have never had any issues at all and book every time the same. Absolute joke and will never stay here again. I work in customer service for a living — this was UNREAL on so many levels. This matter was also discussed with corporate who tried to help us multiple times last night over the phone.
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Date of stay: March 2024Trip type: Travelled with friends
Room Tip: Management who is too childish to handle complaints accurately. She argued the entire time and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel
Responded 2 weeks ago
Good day Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. I would like to start by apologizing to you for not meeting your expectations. Please know that there are multiple rates available under government rate such as government of Canada, US, Leisure military Us and Canada. Unfortunately the reservation was booked under government of Canada rate, which is only used for official government business. The confirmation letter after booking this reservation would have this information on it. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Irina K wrote a review Jun 2023
Toronto, Canada138 contributions61 helpful votes
Hotel's Favourite
This turned out to be a perfect choice of hotel for us. Since we were visiting family we didn't need to be in the downtown area. This location gave us easy access to everywhere we needed to go. The room was excellent. Very clean, roomy and comfortable. The shower was very good with plenty of towels and bath products. The king bed was excellent and we got very good sleep. The breakfast wasn't the greatest but it was what you would expect at this type of hotel. I would have liked a few more healthy options like granola or fruit. However the breakfast room was clean and the staff were helpful. Next time we visit Calgary this is the place to stay.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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L.J. R wrote a review Oct 2023
345 contributions39 helpful votes
+1
My wife and I, son, daughter-in law and grandchildren, early / mid October. My wife and I's suite was perfect for us. We like larger rooms with a separate sleeping area, however this set up was fine. A comfortable king bed, two TV's, small sink and fridge. Splendid bathroom, glass shower with all the stuff. About the only room bugaboo was non opening windows. The hotel, being well built insulated us from both, inside and outside noise. The last of our 5 days was a full house, replete with many kid's teams running amok in the halls, we heard nothing in our room. The "included" breakfast was among the best available, many options, especially bacon most days, decently strong coffee. Our only minor complaint was, not too good fruit, soft red apples and soso oranges, but! no bananas. The pool, so clean and nice was a huge hit with our grand daughter 8 years old, even her 9 month old sister liked it. The water slide especially! Albeit, the location is somewhat away from shopping and stuff, the available restaurants within easy walking distance, were perfect. Good food and two well stocked bars too. Having the Banff Trail C Train Station seconds away, is a huge bonus, making downtown, Zoo, Saddledome just minutes away, and the football stadium across Crowchild. This made the location, for us, absolutely perfect. Every staff member we encountered was the epitome of manners, knowledge and help. Great people. The front desk being amazing. Good above ground parking. We will stay here again, and like Holiday Inn's in general.
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Date of stay: October 2023
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel
Responded Oct 18, 2023
Dear valued guest Thank you for choosing the Holiday Inn Express Calgary University. We are so thrilled to hear you most recent experience at our property. We really appreciate your feedback and hope to see you again soon on your next visit to Calgary. Sincerely Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chrissy wrote a review Oct 2023
Fort Lauderdale, Florida12 contributions1 helpful vote
I stayed here for two weeks on a work trip. No complaints about the room itself. The hotel doesn’t offer the usual “pantry” to buy drinks/snacks which ordinarily would be a small issue since there are vending machines. As an international traveler, however, not having an option to use a credit card for the vending machines was very inconvenient. One doesn’t want to pull money out of an ATM just to get a bottle of water - something also not provided to Diamond members. I also didn’t see complimentary water via any type of dispenser. I mention this in greater detail since there was a day where I just wanted a bottle of water, and realized I had to drive to get one.
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Date of stay: September 2023Trip type: Travelled on business
Room Tip: Buy snacks/drinks before you reach. Vending machines only accept Canadian dollars/coins (no...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ccfishy wrote a review Aug 2023
Canada5 contributions1 helpful vote
Top Notch!! We booked 2 rooms for 2 nights and they managed to put us in adjoining rooms which was great when you're traveling with kids, room was clean and beds were comfortable. The stay was wonderful, Liezel at the front desk was friendly and helpful. They had a big slide and a hot tub. Gym was clean and equipped, large selection of breakfast options. Felt like I was in a 5 star hotel, I would highly recommend this hotel to anyone.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Holiday Inn Express, Owner at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel
Responded Aug 16, 2023
Dear valued guest Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. We are so thrilled to hear that you had an amazing time during your recent stay at our property. We hope to see you again soon on your next visit to Calgary. sincerely Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sam wrote a review Jul 2023
Washington DC, District of Columbia1 contribution
Worst holiday inn ever stayed. Run down, filthy carpets, horrible front office. Paper thin walls. Extremely rude and arrogant front office. They will bait and switch rooms and bed configuration. Don't stay here.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don't stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel
Responded Jul 3, 2023
Dear valued guest Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle L wrote a review Jun 2023
Radville, Canada28 contributions7 helpful votes
Do not use their 1-877 number to make a reservation. Made a reservation a month before hand for a medical appointment. Showed up on check in day and they told us they didn’t have our reservation or a room available, after they charged our credit card before we even checked in. The front desk told us “to bad for you”, and didn’t offer to help find a new hotel. Went to one of the neighbouring hotels and they nicely phoned around to find us a place to stay. We went back to talk to the manager as they wouldn’t pick up the phone. Talked to the manager and she told us “to bad for you we aren’t refunding your money”. I do not recommend this hotel at all, their customer service is so poor let alone their reservation service is a scam.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel
Responded Jun 28, 2023
Dear Valued guest Thank you for taking the time to provide feedback about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. I would like to start by apologizing to you for not meeting your expectations. Please feel free to reach out to discuss more as we need details for which reservation are we discusses as I could not find any reservation under the name used for review. you can contact at the hotel no. 587.390.6100. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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977chadj wrote a review Mar 2023
Alhambra, California3 contributions
The sofa bed had dirty sheets on it! We returned to the hotel after 10 pm and there was no parking, the underground parking was full as well as all the spots above ground. People were parking in the back alley, in front of the doors and along the edges of the parking lot. You should have enough parking spots for every room! There was food spilled in the elevator when we arrived at the hotel and it hadn’t been cleaned up by the time we checked out late the next morning. We will not be staying at this hotel again!
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Date of stay: March 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel
Responded Mar 27, 2023
Dear Valued guest Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nojo_13 wrote a review Mar 2023
Lethbridge, Canada208 contributions59 helpful votes
Good hotel. Staff were friendly and accommodating. Breakfast was good. Fitness center was good. Easy access and underground parking (even though I didn’t use it this time). Enjoyed a standard king room overlooking LRT station. Pillows were ok and could probably use some new ones.
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Date of stay: March 2023Trip type: Travelled on business
Room Tip: Use back alley to get into underground Parkside
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel
Responded Mar 27, 2023
Dear Valued Guest Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matt P wrote a review Jan 2023
Coronation, Canada111 contributions32 helpful votes
Price, location,staff all make this an amazing stay. Only thing keeping this hotel out of a 5 star rating is the tired pool/ slide and hot tub which desperately need a face-lift. Other than That this hotel is always our stay of choice in Calgary
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel
Responded Mar 27, 2023
Dear Valued Guest Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$136 - C$225 (Based on Average Rates for a Standard Room)
LOCATION
CanadaAlbertaCalgaryNorthwest Calgary
NUMBER OF ROOMS
113
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel (C̶$̶1̶4̶2̶) C$114 - UPDATED 2024 Prices, Reviews & Photos (Alberta) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel?
Nearby attractions include University of Calgary (1.0 km), University of Calgary Outdoor Centre (1.0 km), and McMahon Stadium (0.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel?
Conveniently located restaurants include Big T's BBQ, Nick's Steak House & Pizza, and Juree's Thai Place Restaurant.
Are there opportunities to exercise at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel?
Many travellers enjoy visiting Fort Calgary (5.7 km), Lougheed House (4.3 km), and Southern Alberta Pioneers' Memorial Building (6.2 km).
Is Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.