Candlewood Suites West Edmonton - Mall Area, an IHG Hotel

Candlewood Suites West Edmonton - Mall Area, an IHG Hotel

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Candlewood Suites West Edmonton - Mall Area
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About

4.5
#3 of 96 hotels in Edmonton
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to the new Candlewood Suites Hotel West Edmonton, the newest extended stay property in West Edmonton. Business travellers will benefit from close proximity to local business and industrial areas such as Acheson and Winterburn Business Parks. As well as regional offices for Amazon, Finning and Health Sciences Association of Alberta. Enjoy world class shopping and entertainment at West Edmonton Mall, just minutes from our hotel where you can satisfy your shopping needs, take in attractions like Galaxyland, World Waterpark and Marine Life. Our hotel is just 10 minutes from Edmonton's downtown core and 30 minutes from the Edmonton International Airport. Telus World of Science, Fort Edmonton Park, Edmonton Valley Zoo, Rogers Place and Commonwealth Stadium are also nearby. Extended stay travellers play by different rules and require a hotel that offers all the amenities of home. Hotel guests will enjoy our fully equipped suites with full kitchens.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast available
Game room
Board games / puzzles
Kids stay free
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Vending machine
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Outdoor furniture
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

18520 100 Ave NW Bldg 1, Edmonton, Alberta T5S 0K6 Canada
4.5
4.5 of 5 bubbles262 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Candlewood Suites West Edmonton - Mall Area is lauded by guests for its array of amenities, including round-the-clock coffee, kitchenettes in every room, and the ease of underground parking, although some would prefer Keurig machines in their rooms. The friendly staff and clean, spacious suites with full-size fridges receive high marks, adding comfort to both short and longer stays. While the hotel's lighting in some rooms could be improved, travelers often celebrate its great value, pet-friendly approach, and prime location near shopping areas.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Friendly
Amenities
Well-appointed

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262Reviews8Q+A43Room tips
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Detailed Reviews
Paul H wrote a review Sep 2023
High Level, Alberta22 contributions5 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
The hotel is relatively new and the staff is friendly and accommodating. The location in the NW makes it convenient If you live in NW Alberta to get in and out of Edmonton. The location also makes it convenient to buy any of those items that are not available in smaller communities.
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aryan Khangura, Owner at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Responded Oct 1, 2023
Dear guest, Thank you for taking the time to tell us about your stay, we are glad to hear you had a lovely stay. We are delighted to hear you had a great experience with staff and found the location convenient! Thank you again and we hope to see you again soon! Sincerely, Aryan Khangura - Guest Experience Champion Candlewood Suites West Edmonton Mall Area
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Shorty1141 wrote a review Feb 2020
Edmonton, Canada52 contributions12 helpful votes
5.0 of 5 bubbles
Family stayed here while I was in hospital. They seats have terrific rates and amazing quality for the money. They even lowered the rate without us asking due to critical illness in the family. We always stay at this hotel when in Edmonton, we find it in a perfect location to west Edmonton mall and other stores and restaurants. They have amazing service, we really feel like this is our home away from home
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled on business
Room Tip: Every room is terrific like to stay close to staircase when travelling with pet as I can go in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JonSho, General Manager at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Responded Feb 2, 2020
We really appreciate the kind words. Home away from home is exactly what we go for here at our Candlewood Suites West Edmonton - Mall Area. We look forward to having you again. Jon Sholter General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Moscato-Mama wrote a review Jan 2023
Airdrie, Canada3,494 contributions311 helpful votes
+1
4.0 of 5 bubbles
January 2023

Myself and two kids spent one night on a weekend in a studio suite. We were greeted and checked in quickly and then a message sent by text soon after to check if everything was ok in our room which was nice.

The studio suite has two queen beds and is spacious with a long desk and kitchen with full sized fridge, microwave, mini stove and supplies to cook with. All was good until just as we were falling asleep about 11:15 the noise from the room was above started, it sounded like a chair on wheels going back and forth across the floor and when that wasn't happening it was the sound of footsteps. I don't think the person was being overly loud it's just that the room itself was not soundproof. I would start to doze off and then it would start again and my kids had finally fallen asleep being able to shut out the noise so I didn't want to call down and wake them up using the phone. At 2:30am when this was still going on I was ready to call down and then it finally stopped for the rest of the night.

There is no restaurant and no staff in that part of the hotel after 11:00 at night so you have to call over to the Holiday Inn which is joined to this hotel if you need anything.

The pool and the hot tub are only open until 10:00pm which is a little too early to close for our liking. There is also a gym.

It's a good location if you want to be close to the mall because it's only about 5 minutes away. There is a choice between free underground parking or outside which is monitored by a video surveillance.

If it hadn't have been for the noisy experience through the night it would have been a pleasant stay but because of that I would not stay here again because I was extremely sleep deprived and that is not how you want to leave a hotel after spending so much money on a room.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Urvish Bhatt, General Manager at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Responded Jan 30, 2023
Dear Guest, Thank you for sharing your valuable feedback with us. While I was happy to hear that you enjoyed our convenient location & underground heated parking, I would like to take this opportunity to apologize for the less-than-satisfactory experience. We review our guests feedback seriously and are always working to make the necessary changes so we can provide a better experience in the future. We hope to be able to welcome you back! Kind Regards Urvish B-General Manager Candlewood Suites West Edmonton - Mall Area
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Lorrie R wrote a review Jan 2020
Edmonton, Canada3 contributions1 helpful vote
5.0 of 5 bubbles
Excellent guest relations , all linen clean and cotton, large room, quiet, near all shopping, In room cooking with variety of cooking utensils. Underground parking well lit. I almost hesitate to rate this hotel as it’s a great place to stay and I would hate it to not be available when I come to Edmonton. The price is reasonable and you can breakfast for only $5.00.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled with family
Room Tip: If there is something you need the guest services people are always willing to help out.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JonSho, General Manager at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Responded Jan 14, 2020
Thank you for "sharing" the love! We are glad you enjoyed your time with us and the compliments about our team. We hope to see you again soon! Jon Sholter General Manager Candlewood Suites West Edmonton - Mall Area
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alsupremo wrote a review Aug 2023
Canada531 contributions209 helpful votes
4.0 of 5 bubbles
Difficult to turn into building, is on the left of a 4 lane highway and once you see the hotel the entrance has a no left turn sign so you have to go around again. It has a kitchenette. Free coffee 24 x 7 in a room that has food and toiletries which are for sale on an honour system. Parking on lot or underground if full. Breakfast is available at the Hilton Garden Inn next door with a voucher for $7.50 but it's the usual high carb and sugar style so wasn't interested. Very clean, Shandy was very helpful at the front desk
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Date of stay: August 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aryan Khangura, Owner at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Responded Aug 20, 2023
Dear guest, Thank you for taking the time to tell us about your stay. We greatly appreciate the feedback. We are sorry to hear you had a difficult time locating the building and we hope this did not inconvenience you much. We are delighted to hear you enjoyed your coffee and found parking suitable. Thank you for telling us about your stay again and we hope to see you again soon! Sincerely, Aryan Khangura - Guest Experience Champion Candlewood Suites West Edmonton Mall Area
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Paul H wrote a review Nov 2022
High Level, Alberta22 contributions5 helpful votes
5.0 of 5 bubbles
This trip was mainly to get away before the winter hits with the questionable road conditions. The location of the hotel is very good for accessing a wide variety of shopping. We had one issue with bedding (small rip) and it was rectified immediately. The staff was very professional can courteous.
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Review collected in partnership with this hotel
Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angelica Aquino, Marketing at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Responded Nov 9, 2022
Thank you for the detailed feedback. It sounds like you had a great stay with us, and it's always nice to hear we were able to take care of any issues that may have come up. We really appreciate your time taking the time to review us, and we hope to see you again soon! Kinds Regards, Angelica A. Guest Service Champion Candlewood Suites West Edmonton - Mall Area
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Shorty1141 wrote a review May 2023
Edmonton, Canada52 contributions12 helpful votes
5.0 of 5 bubbles
The only place we stay in Edmonton, great location and great value with amazing rooms. Rooms are like a studio apartment everything you need for a short stay or extended stay. They have a gear pool and hot tub, underground parking. They allow pets without charging you an armband a leg. Rooms are large with full size fridge and everything you need to cook a meal.
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Review collected in partnership with this hotel
Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Urvish Bhatt, General Manager at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Responded May 14, 2023
Dear Guest, We are happy to know that our staff, amenities, and our in-room Kitchen Suites have been a huge help to you during your stay with us. We can't thank enough for your recommendation & we look forward to welcoming you back soon! Kind Regards Urvish B-General Manager Candlewood Suites West Edmonton - Mall Area
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shorty1141 wrote a review Aug 2022
Edmonton, Canada52 contributions12 helpful votes
5.0 of 5 bubbles
We enjoy each and every time we stay at this property . It close to everything shopping, West Edmonton mall, restaurants . Rooms are very comfortable with everything you will need to cook dinner in or order out. The beds are comfortable and room are clean and spacious. Staff is always friendly and welcoming.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angelica Aquino, Marketing at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Responded Aug 24, 2022
Thank you for your kind words and continued support at our Candlewood Suites West Edmonton - Mall Area. It is our pleasure to be able to provide you and your family with a comfortable stay, and we are grateful for your feedback to make this happen. We look forward to hosting you again soon! Kind Regards, Angelica A. Guest Service Champion
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Shauna-Lisa O wrote a review May 2022
Calgary, Alberta, Canada30 contributions34 helpful votes
5.0 of 5 bubbles
I always stay at this hotel when I come to Edmonton. I find the rooms exceptionally clean, modern, and the beds really comfortable. I also love their pillows! They offer a great variety in the hot breakfast buffet for an additional $5.
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Date of stay: May 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angelica Aquino, Marketing at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Responded Jun 1, 2022
Words like these are what make us feel confident in our job and help us to keep going. We are glad to hear you have consistently had a great experience at our Candlewood Suites West Edmonton - Mall Area. Thank you for making us your go to hotel when in Edmonton and we are looking forward to more of your future stay with us. Kind Regards, Angelica A. Guest Service Champion
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Paul H wrote a review Apr 2022
High Level, Alberta22 contributions5 helpful votes
5.0 of 5 bubbles
The room was excellent for having an informal business meeting. the staff was helpful and the little extras like a sound machine for sleeping made the stay a little more enjoyable. The location is also good as it is on the outskirts of town located near a large shopping area.
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Review collected in partnership with this hotel
Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angelica Aquino, Marketing at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Responded Apr 9, 2022
Thank you for taking the time to share your experience with us. Glad to hear that you found the room perfect for your meeting and that the staff was helpful. We'll make sure to pass on your feedback, thank you so much for staying with us. We look forward to seeing you again soon at our Candlewood Suites West Edmonton - Mall Area. Kind Regards, Angelica Guest Service Champion
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Phae-Fi asked a question Jan 2024
Prince George, Canada2 contributions
Do the sofas in the suites have a pull out bed?
Answer from DK C
1 contribution
The one I stayed in did not. That may differ from room to room though. Maybe call the front desk? They were very helpful
Kristin Noraa O asked a question Jun 2020
1 contribution
What are your pool hours?
Answer from Amanda L
Fort McMurray, Alberta, Canada8 contributions
I think until 10pm
Rotorwayhelicopter asked a question Dec 2019
Calgary, Canada329 contributions145 helpful votes
What is your pre auth amount? And do you have room service? What hours?
Answer from bhattur
Edmonton, Canada
We do not have room service option available, however, there are many restaurants in Edmonton close by and you can order in for delivery, our guest services team member can assist once you are at the hotel. You can also take advantage of the Holiday Inn Express breakfast located at our sister property for a minimal cost. For Pre Auth clarification it is just best to call the hotel and to speak with one of our guest service team member. Hope this helps!
star5nyc asked a question Nov 2019
New York City, New York6 contributions
how far are you from central station? 12360 121st Street NW
Answer from Paul H
High Level, Alberta22 contributions5 helpful votes
It would probably take about 15 minutes to get there depending on the traffic.
hsw asked a question Oct 2019
Vancouver, Canada86 contributions21 helpful votes
How is the parking ?
Answer from Donald N B
Winnipeg, Canada2 contributions
There is underground parking available which is certainly a plus. Not a bunch of outside parking
Evelyn B wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"The stay was fantastic. It was also relaxing. I loved having the laundry room on the main floor at no cost"
Read full review
Abranda4 wrote a tip Apr 2024
Cochrane, Canada12 contributions4 helpful votes
3.0 of 5 bubbles
"Pool is shared with another hotel, small, heavily chlorinated and dirty."
Read full review
vlamouroux wrote a tip Mar 2024
Edmonton, Canada2 contributions
5.0 of 5 bubbles
"The underground parking is really great for winter weather and at 7 feet, accommodated my 1 ton truck easily."
Read full review
Leroy wrote a tip Mar 2024
Rockwood, Canada13 contributions1 helpful vote
5.0 of 5 bubbles
"Lots of hotels with pools but not a hot tub! Candlewood certainly checked off all our boxes. Mohamed at the front desk is great"
Read full review
Kareninna5 wrote a tip Sep 2023
Mississauga, Canada1 contribution
5.0 of 5 bubbles
"Book at least 3 days in advance for best deal."
Read full review
Not the right property for you?
There are more places to choose from in the Edmonton area.
PRICE RANGE
C$144 - C$201 (Based on Average Rates for a Standard Room)
LOCATION
CanadaAlbertaEdmontonPlace LaRue
NUMBER OF ROOMS
77
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Candlewood Suites West Edmonton - Mall Area, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
Which popular attractions are close to Candlewood Suites West Edmonton - Mall Area, an IHG Hotel?
Nearby attractions include Grand Events & Catering (0.6 km).
What are some of the property amenities at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel?
Guests can enjoy breakfast and barbeque facilities during their stay.
Is parking available at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Candlewood Suites West Edmonton - Mall Area, an IHG Hotel?
Conveniently located restaurants include Homefire Grill, Chop Steakhouse & Bar, and Rice Paper.
Are there opportunities to exercise at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Candlewood Suites West Edmonton - Mall Area, an IHG Hotel have airport transportation?
Yes, Candlewood Suites West Edmonton - Mall Area, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites West Edmonton - Mall Area, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites West Edmonton - Mall Area, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
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