Chateau Nova Kingsway
159 Airport Rd NW, Edmonton, Alberta T5G 0W6 Canada
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US$103
Free cancellation until 23-02-18
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US$103
US$93
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About
#73 of 99 hotels in Edmonton
Location
Cleanliness
Service
Value
Conveniently located within close proximity to Edmonton's downtown core, the Chateau Nova Kingsway provides a welcoming setting for whatever your travel entails. Enjoy our range of amenities from our Nova Restaurant & Lounge to our fitness centre, while enjoying a good great nights' sleep in our rooms or suites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Vending machine
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Location
51Somewhat walkable
Grade: 51 out of 100
21Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
159 Airport Rd NW, Edmonton, Alberta T5G 0W6 Canada
Getting there
Rental CarsSee car hire from US$19/day
150Reviews2Q+A25Room tips
Reviews
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Most Recent
The night before competition started most of our teams had to pack up all our kids and go to different hotels due to cockroaches in multiple rooms and in the stairwell! Staff try to say only one person had an issue but most of the teams left. Stay away!!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chateau Nova Kingsway Nair, General Manager at Chateau Nova Kingsway
Responded 1 week ago
Dear Stephanie, Thank you for the review. At Nova Hotels, we strive ourselves on providing our guests with the utmost in customer service, comfort and hospitality. There was one isolated report of activity in one room of your group. We spoke with the occupant and resolved the issue. We checked your room and the rest of the rooms from your group and I am happy to report we found no evidence of activity in any other room.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very convenient to Kingsway Mall area and a short drive to city center. Great location with free parking. First impression of reception area is of a luxury hotel, however upon further experience it is showing it’s age. It is in need of some TLC- The elevator floor had duct tape holding the flooring down, paint chipping in the room bathroom and wallpaper was peeling off. We found the beds quite comfortable which is a huge plus and way more important then perfect paint. Average size room. There is no complimentary breakfast but a restaurant on site (we did not use). Interactions with staff were satisfactory. Unfortunately,our first nights sleep involved some loud discussions occurring in the hall outside our door. Interrupted my sleep at 3am and continued for about an hour. Then about the time the talking stopped someone knocked on our door, but then left. I did question my decision to stay here, thankfully second night was better, so likely not a regular occurrence. I would stay here again for a similar type of trip.…
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Free parking. No complimentary breakfast. No microwave. Convenient location and easy to get to.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sainath Nair, General Manager at Chateau Nova Kingsway
Responded 1 week ago
Thank you for taking the time to tell us about your experience. We do apologize for any inconvenience that might have caused during your stay and we’re sorry to hear that your experience did not match our high standards of upkeep. We look forward to seeing you again soon. We hope that you will present us the opportunity to better serve you in the near future, so that we can get a 5 star. Warm regards Sainath Nair General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Extremely surprised with the quality of everything from the front desk to the cleaning staff. The rooms are nice and clean. The restaurant has great daily specials & the home made apple pie is the best I've had . It's also nice and close to the downtown
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Date of stay: March 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sainath Nair, General Manager at Chateau Nova Kingsway
Responded 1 week ago
We are pleased that our staff were to your satisfaction and made your stay feel welcomed! I will definitely share this review with my team. Looking forward to seeing you again soon. Wishing you all the best Sainath Nair General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was horrible. Not clean (during COVID), TV didn’t work, Coffee maker shorted out the power cord it was attached to. We were in the detached building and the whole building smelled like smoke. Stay somewhere else.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Now, this is a hotel where you can be at ease and relax without pretentious expectations from other guests or staff. Kindness and courtesy, genuine concern and thoughtfulness were extended to us. The elaborate open lobby was a bit unwelcoming as the ceiling towered above and the friendly faces at the desk were barely visible from the entryway. The entry mat was worn, maybe from wheelchairs and walking sticks as we realized that many occupants were really here to find some respite and healing. The place was a bit worn out in spots with nicks in the solid wood furnishings and faded cabinets. Yet we could overlook its flaws as the food was hot and wholesome and the room was clean with perfectly tucked corners on our bed: even on the second night. We visit hotels often and prefer a high end hotel. This property meets our expectations with the surprise of crown moldings, the gallery of historical photos along the corridors and a genuine display of hospitality from the staff. Well done!…
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JoseP6306, Manager at Chateau Nova Kingsway
Responded Jul. 2, 2019
Thank you for taking the time to provide such a detail review. We truly appreciate your comments regarding our staff, particularly their friendliness, professionalism and thoughtfulness as well as the great food. I will also like to thank you for pointing out the opportunities for improvement. Plans for renovations are on the way! We hope to have the privilege to host you once again in the near future. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here last night, hotel is starting to look worn ,carpets need a good cleaning , elevator was quite dirty, bathrooms need a paint ,beds and pillows comfy, staff pleasant, breakfast was ok. Good location . Overall it seems a low grade hotel and needs a really good cleaning
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Date of stay: April 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JoseP6306, Manager at Chateau Nova Kingsway
Responded May 6, 2019
Thank you for your review. I am sorry to learn of your disappointment. There is absolutely no excuse for outstanding housekeeping and maintenance issues and I apologize profusely Be assured all of your comments were reviewed with our management team and the situation will be improved. We hope to have the opportunity to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a very pleasant stay, right up to the point when they started clearing the snow in the parking lot a little after 5 a.m. My wife and I are fairly deep sleepers, but the noise was sufficient to wake us both, and to keep us awake for the two hours it took them to finish the job. This wasn't just the banging of heavy equipment, it was the constant beeping as vehicles backed up. I understand that this was a job that had to be done, but it's inconceivable that management weren't aware it would disturb the guests at that time in the morning. The only reasonable conclusion is that they just didn't care.
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Date of stay: March 2019Trip type: Travelled with family
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JoseP6306, Manager at Chateau Nova Kingsway
Responded Mar. 11, 2019
We appreciate your feedback and apologize for your experience and the disturbance we have caused. We have contacted the company that clears the snow of our parking lot as they were not scheduled until 1 pm on Saturday, as is the time our guests are up and about and our parking lot is almost empty. One again, I do apologize and hope it wont discourage you from a return visit in future. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel checkin was awesome..the restaurant I have to say was ok but the fans where very dirty. Looked like they have not been cleaned in quite some time ..otherwise great food and a nice place to stay..
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Date of stay: February 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JoseP6306, Manager at Chateau Nova Kingsway
Responded Mar. 11, 2019
We appreciate your feedback and apologize for the condition of the restaurant fans. However we are happy to know your check in was efficient and that you enjoy our restaurant food offerings. Please do not hesitate to contact me with any further comments and we hope you will keep us in mind for your future travels to Edmonton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was very dirty and had cigarette butts in the elevator. Would not stay there again would. It give me back my money said could refund a room. While other people who stayed there for her money back :( was gross. The food is very over priced. 30$ for yogurt and fruit. The bathtubs were unsafe and felt like you were going to fall.
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Date of stay: January 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JoseP6306, General Manager at Chateau Nova Kingsway
Responded Jan. 30, 2019
We appreciate your feedback and apologize for your experience. Our lapses in maintenance and cleanliness are unacceptable and I apologize profusely Be assured all of your comments were reviewed with our management team and the situation will be improved. We have also contacted your group organizer to offer a more personal apology We will ensure that your experience is not repeated and appreciate your bringing these problems to our attention via Trip Advisor. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hang out in the lobby or hallways and enjoy the fresh aroma of freshly smoked pot... stay long enough and breathe deeply enough and you may not even care that your room didn’t have any pillows for the hide-a-bed that your kids are sleeping in. Don’t worry, the kids won’t mind staying up until midnight waiting for them to bring them up. Save your money and sleep in your minivan.
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Date of stay: November 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JoseP6306, Manager at Chateau Nova Kingsway
Responded Nov. 4, 2018
We are very concerned to hear that you had a poor experience at our hotel. The overall feedback we receive from guests helps us improve for the next guests. Please accept my sincere apologies for your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$104 - US$116 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau nova hotel edmonton, chateau nova hotel and suites
LOCATION
CanadaAlbertaEdmonton
NUMBER OF ROOMS
152
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Frequently Asked Questions about Chateau Nova Kingsway
Which popular attractions are close to Chateau Nova Kingsway?
Nearby attractions include Alberta Aviation Museum (0.8 km), Big Al's House of Blues (0.6 km), and Ukrainian Orthodox Church Of Canada (1.1 km).
What are some of the property amenities at Chateau Nova Kingsway?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Chateau Nova Kingsway?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Chateau Nova Kingsway?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Chateau Nova Kingsway?
Yes, free parking is available to guests.
What are some restaurants close to Chateau Nova Kingsway?
Conveniently located restaurants include Pho Hoan Pasteur Fusion Noodle House, Julian's Piano Bar, and Bangkok Restaurant.
Are there opportunities to exercise at Chateau Nova Kingsway?
Yes, guests have access to a fitness centre during their stay.
Does Chateau Nova Kingsway have airport transportation?
Yes, Chateau Nova Kingsway offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Chateau Nova Kingsway?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Chateau Nova Kingsway?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Chateau Nova Kingsway offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.