Chateau Nova Kingsway

159 Airport Rd NW, Edmonton, Alberta T5G 0W6 Canada
Traveller (17)
Dining (7)
Room & Suite (1)

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No prepayment needed
C$124
No prepayment needed
C$124
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

3.5
#72 of 96 hotels in Edmonton
4.1 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Conveniently located within close proximity to Edmonton's downtown core, the Chateau Nova Kingsway provides a welcoming setting for whatever your travel entails. Enjoy our range of amenities from our Nova Restaurant & Lounge to our fitness centre, while enjoying a good great nights' sleep in our rooms or suites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Vending machine
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
153Reviews2Q+A25Room tips
Traveller rating
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  • 9
  • 21
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Detailed Reviews
Rx2travelAlberta wrote a review May 2022
Alberta70 contributions73 helpful votes
4.0 of 5 bubbles
This hotel is very convenient to Kingsway Mall area and a short drive to city center. Great location with free parking. First impression of reception area is of a luxury hotel, however upon further experience it is showing it’s age. It is in need of some TLC- The elevator floor had duct tape holding the flooring down, paint chipping in the room bathroom and wallpaper was peeling off. We found the beds quite comfortable which is a huge plus and way more important then perfect paint. Average size room. There is no complimentary breakfast but a restaurant on site (we did not use). Interactions with staff were satisfactory.

Unfortunately,our first nights sleep involved some loud discussions occurring in the hall outside our door. Interrupted my sleep at 3am and continued for about an hour. Then about the time the talking stopped someone knocked on our door, but then left. I did question my decision to stay here, thankfully second night was better, so likely not a regular occurrence.

I would stay here again for a similar type of trip.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Free parking. No complimentary breakfast. No microwave. Convenient location and easy to get to.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sainath Nair, General Manager at Chateau Nova Kingsway
Responded Jan 24, 2023
Thank you for taking the time to tell us about your experience. We do apologize for any inconvenience that might have caused during your stay and we’re sorry to hear that your experience did not match our high standards of upkeep. We look forward to seeing you again soon. We hope that you will present us the opportunity to better serve you in the near future, so that we can get a 5 star. Warm regards Sainath Nair General Manager
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Steve B wrote a review Sep 2014
Hinton, Canada59 contributions29 helpful votes
3.0 of 5 bubbles
First impression was great, then I looked closer. Wall paper was peeling, found chips under couch, not ones I ate. Lots of lint (I assume) on rug. Bed linen was clean, but stained. Desk staff took a long time to verify I was booked another week, but then said rooms are given out as you arrive, so couldn't tell me what room I had already paid for for the next week. Again room service had pre added a tip, on top of delivery. Tip should be for service, not just assumed. The rooms ARE big, prices are good, but I really felt it didn't give me the value I expected.
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Date of stay: September 2014
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
verynortherngirl wrote a review Feb 2016
Edson, Canada152 contributions59 helpful votes
4.0 of 5 bubbles
Last year I wrote a review about having to get out of bed to pay for a movie, well the manager managed to track me down , apologized and offered to make it right next trip back. Well in my opinion any one who goes that far is impressive.
We called ahead made the reservations and spoke directly to the manager. Our stay was delightful, rooms were good, beds comfy and room service was delicious.
I would once again like to say how impressed I was that Ms Toblin took the time to satisfy a customer, a rarity in this day and age.
All my future says in that area of the city will be at the Chateau Nova
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Date of stay: January 2016
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TTvacationgal, General Manager at Chateau Nova Kingsway
Responded Mar 7, 2016
Verynortherngirl Thank you for taking the time to write a new review for your stay at the Chateau Nova Kingsway. We are so pleased you gave us as second chance from your previous experience. We are glad you found the beds comfyand the food from our restaurant great. We look forward to seeing you again on future visits to Edmonton. Warm regards, Tina Tobin, General Manager, Chateau Nova Kingsway
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9monthsofwinter wrote a review Feb 2024
Edmonton, Canada10 contributions9 helpful votes
1.0 of 5 bubbles
The restaurant at this hotel was the worst dining experience ever! First, the staff could not understand what a cocktail was,we ended up with ice tea instead of Long Island iced tea, the food was terrible and finally, If I eat at a hotel restaurant where I am staying, I always simply charge the meal to the room. I have never encountered an issue with this. After our meal we went to charge it to our room and the staff kept saying they ‘had no budget’, they kept insisting for a voucher but the front desk did not inform us about “vouchers”. The front desk gave us room service menus for the restaurant when we checked in, so you would assume those charges would be to the room. After the restaurant staff went to the front desk twice to ask about room charges, he came back and informed us, no we have no budget! We took the bill and headed to the front desk, which again seemed to be mass confusion about if we were paying with debit or cash! I booked the room with a credit card, they swiped the card when I arrived! Finally, told us, oh, no worries, we can charge the meal to your room! When they gave us the bill for our meal, like most hotels, there was room on the bottom for your room number, for charges! Not sure if staff are not trained properly or what the problem is. They never did explain what a “voucher” is! What is a voucher?
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Honey Lanuza, General Manager at Chateau Nova Kingsway
Responded 3 weeks ago
We are sorry for any inconvenience you encountered during your stay. We appreciate your feedback as we work to improve our services. Regarding vouchers, we do have some groups that utilizes meal vouchers during their stay and I sincerely apologize if there was a miscommunication between our staff. I will share this feedback with our team and will take necessary actions to ensure similar situations do not occur in the future. Wishing you all the best. Warmest regard, Honey Lanuza- GM
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Nikolett M wrote a review Jan 2024
1 contribution
1.0 of 5 bubbles
The whole building was dirty, mess, food leftovers on the isle for days. In the room kitchen cabinet was dirty, dusty, switch was some lipstick and years of dirt on it, hair dryer could not use it as never get cleaned. The whole place should not 3 star, not even 1 accurate. The shower had was rotten. Only positive, receptionist was nice and kind.
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Date of stay: January 2024
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Honey Lanuza, General Manager at Chateau Nova Kingsway
Responded Jan 15, 2024
We are sorry for any inconvenience you encountered on your stay. We appreciate your feedback as we continue to improve our services, I will share this review with our Housekeeping team to look into the matter further. We do hope you will give us another try on a future visit in our area. Please you are satisfied with our Front desk staff. Wishing you all the best. Warmest Regards, Honey Lanuza- GM
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Mike R wrote a review Apr 2022
2 contributions
5.0 of 5 bubbles
Extremely surprised with the quality of everything from the front desk to the cleaning staff. The rooms are nice and clean. The restaurant has great daily specials & the home made apple pie is the best I've had . It's also nice and close to the downtown
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Date of stay: March 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sainath Nair, General Manager at Chateau Nova Kingsway
Responded Jan 24, 2023
We are pleased that our staff were to your satisfaction and made your stay feel welcomed! I will definitely share this review with my team. Looking forward to seeing you again soon. Wishing you all the best Sainath Nair General Manager
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1997NWT wrote a review Apr 2012
Inuvik3 contributions4 helpful votes
1.0 of 5 bubbles
My family had stayed early March and came home with SCABIES!! So traumatic what we had to go through. We even complained when we were there that the sheets were not changed and their reply was the power was out that day. Did not realize you needed power to empty out the garbage, change the sheets and replace dirty towels with clean towels. The couch was stinky (I somehow doubt now the couches have EVER been steamcleaned). When I called the front desk to complain (family doctor advised to complain to the hotel), I was asked when I stayed there and then after listening to my complaint, I was told that there was no way I could prove that our family got scabies from their hotel!!! Well, we sure were NOT scratching before we got there and within days of going home we were all scratching! Horrific experience to say the least. The place has gone downhill since it first opened. I bet they don't clean the top cover of the bed or steam clean any carpets. So disgusted.
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Date of stay: March 2012
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovaEdmGM, General Manager at Chateau Nova Kingsway
Responded Apr 11, 2012
Thank you for your feedback of the Chateau Nova Hotel & Suites Edmonton. I was disappointed to read of the troubles you experienced with housekeeping on the day of our power outage. This was a planned power outage and we informed all guests making reservations and again at check in about the power being out. However, the general housekeeping in the room should have been done on the day. In terms of the scabies complaint, I have done some research on this issue where I worked previously and checked with my own family doctor as I was dealing with the same complaint. Scabies symptoms generally show up 4-6 weeks after infection, not within a few days. So while I sympathize with your situation, it is very unlikely you contracted it during your stay with us. Thank you again for your feedback. Chris Short. GM.
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Shayla C wrote a review Aug 2018
2 contributions4 helpful votes
1.0 of 5 bubbles
There was scum on the bathtub, toothpaste spots on the counter, water stains on the faucets, terrible housekeeping and front desk service and the only food that I enjoyed was the salad.. in which they almost extra charged me for.
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Date of stay: August 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charlene B, Director of Sales at Chateau Nova Kingsway
Responded Aug 20, 2018
Thank you for your review. We are very concerned by your feedback as your experience was in no way reflective of the exemplary standards of service that guests should expect from our hotel. Our Front Office Manager as well as our Executive Housekeeper are aware of your feedback and we have addressed each issue that you reported. We will ensure that your experience is not repeated and appreciate your bringing these problems to our attention via Trip Advisor. Please contact us at 780-424-6682 and ask to speak with the General Manager.
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DimKa S wrote a review Jun 2016
12 contributions4 helpful votes
1.0 of 5 bubbles
Terrible hotel! We found a bedbug in our room. When approached management to show a caught one of the bed bugs they said " IT'S a consciracy and that we planted it". Our shock had no limit. In addition to that ( like you need an addition) staff was super rude and a lot of questionable quests sating at this place. Also after we reported bed bugs, management entered our room without permission and our things were tossed and thrown all over the room. DO NOT STAY THERE !!!
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Date of stay: June 2016
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2pinacolodas wrote a review Sep 2014
Canada82 contributions54 helpful votes
1.0 of 5 bubbles
Will preface this review by saying that great locations and service are recognized with good reviews, it is not the intent just to whine about the shortcomings. That being said, in this case this hotel room was not cheap at a total rate of $170. The room was average but staying on the ground floor meant serious noise of the person above walking around and you could even hear the toilet flushing at various times.
Things went down hill after the interrupted sleep when the white duvet was folded back to reveal the significant red stain (here's I hoping it's wine an not bodily fluids). Picture included. The best part was the desk clerk asking how the stay was. The noise situation and this exact picture was presented to her and explained to which she shrugged and simply said "I'm sorry to hear that". Sign me up for the rewards card.....said no one, ever.
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Date of stay: September 2014Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rx2travelAlberta wrote a tip May 2022
Alberta70 contributions73 helpful votes
4.0 of 5 bubbles
"Free parking. No complimentary breakfast. No microwave. Convenient location and easy to get to."
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Line B wrote a tip Oct 2017
Hinton, Canada225 contributions92 helpful votes
4.0 of 5 bubbles
"the kitchette I stayed in had front access, right on Kingsway, which is busy."
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Willis Family wrote a tip Mar 2017
Wainwright, Canada5 contributions8 helpful votes
1.0 of 5 bubbles
"Go elsewhere"
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Marcelo C wrote a tip Oct 2016
Jasper National Park, Canada6 contributions
2.0 of 5 bubbles
"It is not close to the International Airport. It is 45 minutes"
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WesternCanuk wrote a tip Sep 2016
Calgary, Canada6 contributions6 helpful votes
4.0 of 5 bubbles
"Search online through Trivago to see the best price, Chateau Nova will match it."
Read full review
Not the right property for you?
There are more places to choose from in the Edmonton area.
PRICE RANGE
C$119 - C$155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau nova hotel edmonton, chateau nova hotel and suites
LOCATION
CanadaAlbertaEdmonton
NUMBER OF ROOMS
152
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Chateau Nova Kingsway - UPDATED 2024 Prices, Reviews & Photos (Edmonton, Alberta) - Hotel - Tripadvisor

Frequently Asked Questions about Chateau Nova Kingsway
Which popular attractions are close to Chateau Nova Kingsway?
Nearby attractions include Alberta Aviation Museum (0.8 km), Big Al's House of Blues (0.6 km), and B Street Bar (1.1 km).
What are some of the property amenities at Chateau Nova Kingsway?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Chateau Nova Kingsway?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Chateau Nova Kingsway?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Chateau Nova Kingsway?
Yes, free parking is available to guests.
What are some restaurants close to Chateau Nova Kingsway?
Conveniently located restaurants include Pho Hoan Pasteur Fusion Noodle House, Julian's Piano Bar, and Bangkok Restaurant.
Are there opportunities to exercise at Chateau Nova Kingsway?
Yes, guests have access to a fitness centre during their stay.
Does Chateau Nova Kingsway have airport transportation?
Yes, Chateau Nova Kingsway offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Chateau Nova Kingsway?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Chateau Nova Kingsway?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Chateau Nova Kingsway offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.