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Holiday Inn Express Hotel & Suites Edmonton South

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Holiday Inn Express Hotel & Suites Edmonton South
Holiday Inn Express Hotel & Suites Edmonton South
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273 Reviews from our TripAdvisor Community

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Showing 270: English reviews
Kelowna
Reviewed 9 July 2015 via mobile

My family and I stayed two nights this week at this hotel. My bed sheets had dried blood stains on them. The cleanliness of the room wasn't the best. The hot tub was broken but no out of order sign put up. Initially when I called to say it was cold they said someone would turn the heat up but...

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Helpful?
Thank Kimberly D
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Kimberly D, Thank you for taking the time to provide feedback from your visit. We truly appreciate your feedback and the opportunity for us to improve our service. We will be sure to share your comments with our management. We are constantly working to ensure each guest has a memorable experience and your feedback will help us with this...

Saskatoon, Canada
Reviewed 1 July 2015

Clean, family-oriented hotel with a good breakfast and friendly staff. The location is really convenient, especially to South Edmonton Common. Despite these positives, we would think twice before staying there again. There was no fan in the bathroom and the door had to be propped open with a suitcase to clear out the steam (heavy door that shut automatically). One...

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Helpful?
Thank Karen L
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Karen L, Thank you for you review on your recent stay with us at the Holiday Inn Express South Edmonton. We do appreciate you kind comments and we delight that you enjoyed our breakfast and that we are located in an area that is convenient for your needs. I would also like to address you concerns, we do not...

Calgary, Canada
Reviewed 24 June 2015 via mobile

This hotel is conveniently located off the highway between edomton to calgary so a super practical place if you are just needing a stopover for the night. Our family had to visit sports facilities in the area and that's why we chose this place. It was a straightforward stay - clean, comfortable and no hassle. So just fit for purpose....

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Helpful?
Thank missusemtravels
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear missusemtravels, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about cleanliness. However, we’re sorry we fell below your expectation regarding the breakfast selection. We will address this concern. I assure you...

Banff National Park, Canada
Reviewed 15 June 2015

I have always enjoyed my stay at Holiday Inn Express. This hotel was very comfortable with excellent bed and linens, the elevator was slow and noisy, the breakfast was really good, and the staff was very helpful. I'm sure I will stay again.

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Helpful?
2Thank mytwinsn2
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Mytwinsn2, Thanks for choosing the Holiday Inn Express Edmonton South for your recent stay and also for your lovely comments. We so thrilled that your stay was comfortable. I will certainly pass on your fantastic comments to all the staff. Looking forward to welcoming very again very soon. Kind regards Lisa McQuaid

Calgary, Canada
Reviewed 28 May 2015

After reading some negative reviews about place being old and run down I was doubtful about staying, so I phoned and asked the age of hotel. It was built in 2010 so is just 5 years old - not old by any standards. Therefore i think those who posted that it was old and run down had a different hotel...

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Helpful?
3Thank Marg S
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Marg S, Thank you for taking the time to review your recent stay with us. I was delighted to read that you enjoyed all the services and facilities we offer. All of the staff very much appreciate your very kind words regarding all of them. We hope that we will have the pleasure of your company in the not...

Grande Prairie, Canada
Reviewed 24 May 2015

This is a great hotel with well trained and professional staff, we really enjoyed our stay, the room is spacious, clean & well arranged, the room has all the amenities . The hotel is equipped with a modern swimming pool and offer free breakfast. Just check it out you wouldn't, regret it.

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Helpful?
2Thank Morriszo
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Morriszo, We are honored to receive your review. We really appreciate your sharing your experience of our hotel on Trip Advisor and I will also be sharing your kind comments with our team. Positive feedback is truly inspiring and motivating to receive. Thank you, Lisa McQuaid

Reviewed 19 May 2015 via mobile

I was to be in the hotel through the entire week. I had Internet particularly Wi-Fi issues the last time I stayed around 8 months ago. At that time I could connect but very, very slow. I complained and was told they are working on it. This time I could connect but it would not register any of my 4...

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Helpful?
Thank Don R
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Don R, I am sorry to read you recent review and your comments. We truly appreciate your feedback and the opportunity for us to improve our service. It is true we are always working on our internet to provide better services to our guests and we will continue to do so until we get it perfect. We also have...

Calgary, Canada
Reviewed 25 April 2015

I'd first like to say that I love the Holiday Inn Express chain -- I used to work at one, I'm a rewards member, it's my favorite chain -- with the exception of this location. I've been forced to stay here several times over the last year, and been unimpressed every time. The pool is ridiculously small, and since my...

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Helpful?
1Thank CassieP_1981
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Cassandrak, Thank you for taking the time to post your review. I would like to assure you that all comments weather positive or negative are appreciated and we do certainty take them seriously. We will be looking further at the issues you encountered during your stay to see what improvements we can make. Thank you again for sharing you...

ontario
Reviewed 3 April 2015

My forth stay at this hotel was again great! I was there for a business trip for 10 nights. The location is close to 23 Ave, Calgary Trail and Antony Henday Hwy. Easy access to the mayor roads which is very important for me providing service to different locations in Edmonton, Sherwood Park and St. Albert. Friendly staff, great breakfast,...

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Helpful?
2Thank gstcanada
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear gstcanada, Many thanks for your kind review. I’m pleased to read your positive comments about our staff and services. We’re glad that everything meet your needs during your stay and we hope to see you again soon. Best Regards, Lisa McQuaid

Reviewed 1 April 2015

Only thing good here was the customer service. other then that it's not good. Wifi was very slow. Half the time it didn't work. Rooms looks very old. Elevators sounds like it was ready to break. I would not recommend anyone staying at this holiday express. There's many others in this area that's way better

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3Thank Sheldon S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Holiday Inn Express Hotel & Suites Edmonton South

Address: 2440 Calgary Trail NW, Edmonton, Alberta T6J 5J6, Canada
Region: Canada > Alberta > Edmonton > Calgary Trail South
Price Range: $117 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Edmonton South 2.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Edmonton South
Holiday Inn Express Hotel & Suites Edmonton South Alberta
Hotel Style:
#21 Business Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Edmonton South staff and other travellers.
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Canada
4 months ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Edmonton South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms have high ceilings.”
 of 5 bubbles chrissilee, 4 Jan 2017 | Read review
“all room are very good and spacious”
 of 5 bubbles frankf700, 8 Nov 2016 | Read review
“Request a room that doesn't face north.”
 of 5 bubbles paulh7142016, 2 Nov 2016 | Read review
“Rooms are clean and very spacious.”
 of 5 bubbles winoj, 22 Oct 2016 | Read review
“Only 15 minutes from the airport, same to downtown. Plenty of nice restaurants and shopping with in minutes. Safe area.”
 of 5 bubbles bigowl14422, 1 Oct 2016 | Read review
5 of 5