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Fantasyland Hotel & Resort

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1,004 Reviews from our TripAdvisor Community

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There are newer reviews for Fantasyland Hotel & Resort
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Showing 981: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2014 via mobile

I have stayed in this hotel several other times as I love the theme rooms. When we I approached the desk there was no other customers there but four front desk attendants, three of them talking amongst themselves and not acknowledging people waiting. When I was helped my credit card wouldn't process for the 2 nights we had booked (... More 

1 Thank Kelsey S
Saskatoon, Canada
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 24 August 2014

Stayed at the Hotel for 2 nights during the week. Have stayed here a number of times before and have never been disappointed. The location is the main attraction for us as we usually do a big "shop" before school. The hotel could use an upgrade but overall the room is very comfortable, nice beds, great pillows and our room... More 

1 Thank ptherres
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Thank you so much for your loyalty and for taking the time to share you experience with us. I hope you were able to get all of your “back to school” shopping done on this trip. We are in the process of upgrading the Fantasyland Hotel and have just completed renovating one of our Polynesian floors. Our 10th floor now... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2014

Awesome. Took my family for a vacation and we never had to leave the hotel once. Stayed here before and it seems to be the place the kids always want to go to. Amusement park, water park and shopping galore with a few extras just to keep you busy at all times!

1 Thank Braydelena04
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Thank you for choosing to stay at the Fantasyland Hotel. I am glad to hear that the entire family had a great time. There is definitely so much to do at West Edmonton Mall and the best way to do it is by staying at the Fantasyland Hotel where you can SHOP, have FUN and RELAX all in one place.... More 

San Francisco, California
Level Contributor
171 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 308 helpful votes
Reviewed 21 August 2014

Pros: -convenient location for shoppers and families with children, the hotel is attached to the mall, within walking distance to waterpark, galaxy land and all the children activities. - A fridge and a coffee maker in room, complimentary bottles of water. - easy check in and check out; reception staff is efficient. Cons: -Stayed in the igloo themed room; room... More 

Thank sfonorth
Grande Prairie, Canada
Level Contributor
133 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 20 August 2014 via mobile

Our family enjoyed our stay at the Fantasyland Hotel, but it was not as good as it could have-or should have been. On this stay, we were in a family room. The front desk staff are very friendly, and helpful. The room was large, and location is extremely convenient if spending most, if not all, your time in WED. Cleanliness... More 

Thank savesomeoneelse
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Thank you for choosing to stay at the Fantasyland Hotel during your recent visit to Edmonton. I will share your compliments with the front desk team; being friendly and helpful to our guest is their specialty. We have recently completed the renovation project on one of our Polynesian floors, so we now have a Modern Polynesian Theme floor. We are... More 

Calgary, Canada
1 review
Reviewed 19 August 2014

firstly, when we arrived (one hour after the check in time) our room was not ready. we then had to wait an additional hour for our room. when we finally did receive our room we found it to be dusty. the linen was old and worn out and the service was not that great either. it is expensive for what... More 

Thank esther F
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 August 2014 via mobile

I think we had a standard family room and it has 2 queen beds and a bunk bed good for 6+ people. it was just for a night.overall the room was classy and well maintained. The hotel gave us 4 galaxy land pass or the water park pass. I think it comes with your stay at the hotel. What I... More 

1 Thank Bas A
Red Deer, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2014

We stayed the 2nd of Aug 2014. We reserved the king with daybed. We paid a lot for this room. We had children with us and asked for an extra cot. when we got up to our room , there was no day bed. When I complained the clerk didnt care. She just stared at me. I asked to be... More 

1 Thank ROSI_P1234

Travellers are raving about these Edmonton hotels

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2014

Although the rooms are amazing, everything else lacked. First housekeeping just walked into our room twice, without knocking... Then there was no hot water. My toddler daughter was shivering while I tried to clean her up. We did inform maintenance and they did inspect, but nothing was done. Then we tried to order room service, but were transferred through different... More 

3 Thank BMommy13
Suffolk, England
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 August 2014 via mobile

We only stayed one night at the hotel, and just had a standard family room. The room was fine. Enough room for us and our 3 children. Could have done with a couple more cups as there were only 2 provided and it was a family room. But perfect location if you are visiting the mall, and there is plenty... More 

1 Thank Mrsbish1
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Thank you for choosing to stay with us and for sharing your experience during your recent visit to Edmonton. More 

405 photos of this hotel

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Dining (17)
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Management photos: Courtesy of the property manager

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Room/Suite (16)
Hotel & Grounds (22)
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  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Fantasyland Hotel. We're located in the heart of North America's largest shopping and entertainment complex, West Edmonton Mall. The hotel features classically decorated rooms with TV, complimentary Wi-Fi, hairdryer, voice mail, clock radio and air conditioning. Choice abounds when it comes to dining with L2 Grill providing culinary creations that feature the freshest ingredients found between the East and West Coasts of Canada. If it is just a drink you are after, the L1 Lounge provides a relaxing environment to sit back and enjoy. ... more   less 

Additional Information about Fantasyland Hotel & Resort

Address: 17700 87th Ave, Edmonton, Alberta T5T 4V4, Canada
Region: Canada > Alberta > Edmonton
Price Range: $161 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fantasyland Hotel & Resort 3.5*
Number of rooms: 355
Reservation Options:
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Also Known As:
Fantasyland Hotel And Resort
Fantasyland Hotel Edmonton
Fantasyland Hotel & Resort Edmonton, Alberta
Hotel Style:
#1 Casino Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from Fantasyland Hotel & Resort staff and other travellers.
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Questions? Get answers from Fantasyland Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Igloo room - great family room with bunkbeds !”
 of 5 bubbles wazzap2013, 23 Nov 2016 | Read review
“Get a theme room.”
 of 5 bubbles rowellc2014, 22 Nov 2016 | Read review
“Ask if your room has a view.”
 of 5 bubbles RamonaJennex, 17 Oct 2016 | Read review
“We booked one of the Alberta suites, I would ask if any have windows in the living room area”
 of 5 bubbles johnsO1204GX, 15 Oct 2016 | Read review
“Check to see which rooms have a view if you are concerned.”
 of 5 bubbles Caser41, 11 Oct 2016 | Read review
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