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We booked a block of rooms for our cheerleading teams. Upon arrival the reception and check in were very poor and very in helpful. The lobby was freezing. The room was very dated and carpet was in need of a steam cleaning. You could hear...More
1 Thank hotsunCalgary
Response from GENERAL M, Manager at Best Western Cedar Park InnResponded December 20, 2016
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us...More
I was in Edmonton for the week on business and my stay here was absolutely wonderful. After a long day at my course it was so lovely to come back to my peaceful and modern room with a gorgeous view!
The lobby is very upscale...More
No complaints regarding the room which had all amenities necessary, fridge coffee, TV, etc. Beds were comfortable. Smoke detector had been removed and wires left exposed, which offered a good conversation point! Staff was courteous and helpful. For us, the location was good with a...More
Terrible , this not where you want to go in Edmonton. We were apart of group of more than six rooms and were not treated to the level of service that you would want to reflect back on your business. The towels are so thin...More
1 Thank travelcamo
Response from GENERAL M, Manager at Best Western Cedar Park InnResponded December 13, 2016
I appreciate your review on our hotel. I sincerely do apologize on your level of service you received while staying with us on your recent trip. We always strive to keep our guests happy and comfortable during their stay and take all feedback seriously. I...More
Was pleasantly surprised at the onset. Property has undergone some major renovations rooms are impeccable staff friendly. If I had a complaint would be the pool wasn't in service and the lounge/bar was cramped and hidden with the service rather slow.
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