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Rosslyn Inn and Suites

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Rosslyn Inn and Suites
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96 Reviews from our TripAdvisor Community

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Showing 95: English reviews
Mississauga, Canada
Reviewed 3 September 2014

We really appreciated the first rate family suites and hospitality. Just a few days before the wedding, our rehearsal dinner plans fell through and Debbie was able to set us up at the hotel with a room and food for the dinner. We would stay there again and again.

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Helpful?
Thank nanamommasue
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review

Thank you, we will make Debbie aware of your kind comments.

Reviewed 12 July 2014 via mobile

I guess this hotel has been here for the longest time and that should make everything ok. But it's not. I stayed here for a night with my friends and I was disappointed. The beds are super tiny, they could barely take two people. Two big people wouldn't fit on it, that's how small it is. I was very disappointed....

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Helpful?
1Thank Ernest D
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review

What this customer received was what they paid for, an older room in the original hotel, the room has 2 double beds and is the "lowest" price we have available. We also have larger rooms in the tower with 2 queen beds available, unfortunately at a slightly higher price.

Parksville, Canada
Reviewed 20 June 2014

Stayed one night and over all not too bad for an older hotel. First room was not very good, smoke alarm went off due to the steam from the shower, it was right outside the bathroom door. Spoke to the desk and they were very accommodating and moved us to a better room.

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Helpful?
Thank trekij
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review

The older rooms fill a specific need in the market place, they might be older but that also does not mean we are not working on bringing them to a higher standard.

Ottawa, Canada
Reviewed 28 May 2014

Stayed at Rosslyn Inn for two days immediately following a 2 day stay at Holiday Inn Express Edmonton North. (Note - I used Booking.com to book the Rosslyn Inn at last minute, due a reservation error at Holiday Inn Express on my part and found that the 24 hour advance requirement to cancel without charge on Booking.com did not provide...

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Helpful?
1Thank Howard M
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review

We are working on improving our WiFi but with everyone carrying multiple devices it makes it a challenge to keep up. The rooms may be older but they serve a specific need in the market place, those that want a clean affordable room. We also have the amenities you are looking for in our tower rooms for a few dollars...

Harrison Hot Springs, Canada
Reviewed 27 May 2014

We stayed 3 nights at the hotel and found it to be very good. We ran late one day and my grandson had been waiting in the lobby but left. When we returned, the staff let us know that he had been there and where he had gone, as soon as we came in the door. Although the A/C was...

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Helpful?
Thank complus
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review

Thank you for your comments, it sounds like you stayed in one of our older rooms from the original hotel. Slowly but surely we're renovating the washrooms and In mid August we will be dropping all of the rooms with 2 double beds to make them single queens giving everyone a little more room.

Reviewed 14 May 2014 via mobile

Reserved online a month in advance got the everything was good to go they forgot I ordered the something special package so I phone the front desk had it in a half an hour they apologized about 10 times comped us breakfast the next morning service was awesome stayed In room 214 jacuzzi suite carpet was a bit rough a...

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Helpful?
1Thank Nicholas E
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review

Thank you for your comments, we are pleased to learn that we found a way to correct our error (missing the package) and making you happy. We will have our maintenance personnel investigate regarding the picture quality for the movie. We are currently working on having the quality of our WiFi improved, this should be completed in the few weeks....

Reviewed 18 February 2014

From the moment I checked in the staff was so rude I was in tears and continued to recieve nothing but THE WORST CUSTOMER SERVICE I have ever encountered in my ENTIRE LIFE . STAY AWAY FROM THIS HOTEL or u will regret that u didn't

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Helpful?
1Thank faamm6358
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review

This is a situation of a two wrongs do not make a right. The writer was also asked to leave our hotel because of their abusive behavior towards our staff.

Edmonton, Canada
Reviewed 8 January 2014

We stayed for a while in Dec. The good: rate was excellent, one bed was comfy, pillows and sheets were good, housekeeping did a good job, and most front desk staff were great people. The not-so-good: one man that worked the front desk was quite dismissive and rude in my two separate interactions with him. He also smoked directly outside...

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Helpful?
2Thank GracNic
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review

Thank you for your comments, essentially if you are looking for clean inexpensive rooms we have those. If you are looking to spend a little more, rooms with flat screens etc. we have those too. Thank you for bringing forward your concern regarding our WiFi, we'll have a look into this. Also, we have FREE Shaw WiFi available throughout the...

Fort St. James, Canada
Reviewed 15 October 2013

Enjoyed our stay here. The rooms were clean and comfortable. The Keurig machine was handy as we could just purchase extra flavours ourselves at the convenient stores nearby. The rooms were quiet considering the hotel was fully booked. There was lots of lighting and the window opened to let in fresh air. The staff were friendly and helpful. The only...

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Helpful?
1Thank 334steph
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review

Thank you for your comments. We will post them in our staff room.

vancouver
Reviewed 3 September 2013

It is a nice comfortable place to stay with family. Beds are comfortable. Across from a small shopping center. It is on a busy road but we did not hear much traffic as our room was on other side. It is away from main part of the city but was convenient as the family function we were attending was close...

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Helpful?
1Thank sunmun
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review

Thank you for your response, we will post this in our staffroom.

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning

Additional Information about Rosslyn Inn and Suites

Address: 13620 97 St NW, Edmonton, Alberta T5E 4E2, Canada (Formerly Rosslyn Motor Inn)
Region: Canada > Alberta > Edmonton
Price Range: $88 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rosslyn Inn and Suites 3*
Number of rooms: 93
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Also Known As:
Rosslyn Hotel Edmonton
Rosslyn Inn And Suites Edmonton, Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Rosslyn Inn and Suites staff and other travellers.
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Questions? Get answers from Rosslyn Inn and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room far from the elevator and ice machine”
 of 5 bubbles 5Magster51, 15 Jun 2016 | Read review
“Our room was near the bar. Very noisy”
 of 5 bubbles 30shirleya, 19 May 2016 | Read review
“we had a room on the back but it was quiet never heard anything .slept well.”
 of 5 bubbles jane150858, 17 Oct 2015 | Read review
“We were in the newly renovated family suite. It had a jecuzzi in the main room with a king size bed and bunk beds in the side room where the bottom was a double. Fridge and microwave plus daily water bottles and granola bars were an added touch.”
 of 5 bubbles nanamommasue, 3 Sep 2014 | Read review
“In this 5 story hotel, we were on fifth floor. This floor is nice and quiet.”
 of 5 bubbles sunmun, 3 Sep 2013 | Read review
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