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The Sutton Place Hotel Edmonton

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The Sutton Place Hotel Edmonton
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575 Reviews from our TripAdvisor Community

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Showing 565: English reviews
La Glace
Reviewed 8 February 2015 via mobile

We called the hotel the night before our stay to ask if there was onsite parking and was told there is. We also asked if there was a pool and hot tub to which we were told they were upstairs. When we checked in they said the pool was closed and had been for quite some time and the onsite...

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Helpful?
1Thank Karen R
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. Unfortunately, at the time of your visit our pool had an unforeseen maintenance issue which caused the pool to be closed temporarily. The Sutton Place Hotel in Edmonton does not own or operate any parking facilities. As such we do rely on adjoining properties to provide convenient parking for our guests. The parkade in question...

Vancouver, Canada
Reviewed 3 February 2015

The lobby is pleasant as were the staff. The hotel has direct access to the pedway (so one can avoid the freezing outside weather around the city). The gym and pool - I decided to skip after taking a quick look. The rooms are aged, but with new flatscreen tvs. Bathrooms could do with some work - my bathtub did...

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1Thank helloseanb
Edmonton, Canada
Reviewed 2 February 2015

When checking into the Sutton place this past weekend we realized that their building was undergoing renovations. We recognized that this would mean that some areas of the hotel were not in best repair or being worked on. When we checked into our first room we noticed stains all over the bed spread and dirty marks on the carpet. We...

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2Thank edmfam2015
Michael H, Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for providing us with your feedback. We truly thank you for bringing this to our attention. Your feedback truly helps us to identify the weak links in our operation and identify areas for improvement and additional training opportunities. While this is not uncommon in our industry it is the way the hotel deals with the issue through control...

Toronto, Canada
Reviewed 22 January 2015

If you've never stayed/been downtown Edmonton, you need to know that most hotels downtown were pretty much built in the eighties. Some of them are under major renovation because of the new Oilers Arena being built right now downtown (Started March 2014). The new arena is going to be right next to the Sutton Place Hotel. It could also be...

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1Thank DDM246
Vancouver, Canada
Reviewed 9 January 2015

I paid a discounted rate through American Express Travel and got a very poor room. Luckily, I was only there one night. The flooring and fixtures were not only outdated, but stained as well. couldn't tell whether the blemishes were permanent or the result of poor housekeeping. My shower ran only very hot water, so I could not shower in...

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2Thank CuriousAl
Sherwood Park
Reviewed 8 January 2015

Have stayed here many times and the place needs quite a bit of updating for sure. They are doing some renovations but it's going very slowly. The beds, the TV's etc have been updated but most of the walls and especially the bathrooms have not. The front desk staff was 50/50 depending on who you got. One of the ladies...

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Thank wolfden
Ottawa, Canada
Reviewed 3 January 2015

This hotel is well situated in the heart of downtown Edmonton and is in the process of being renovated. This is evidently an upscale hotel with a elegant lobby and meeting spaces. The rooms were very good but the elevators and hallways were in disrepair with new furniture stacked throughout. The walls and Ciencias were in mid repair. These were...

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Thank tr2dis
Reviewed 31 December 2014

This hotel is on the list of the worst places i have ever stayed. Our first room had a dinner plate sized blood stain on the floor and the "upgrade" we were offered seemed to boast nothing other than a urine stain and a state of renovation in place of the blood stain......i would not reccomend the sutton in edmonton...

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2Thank mreview12
Pembroke, Ont
Reviewed 28 December 2014

Excellent location and reasonably modern hotel. I have stayed here a few times and will stay here again. The staff are friendly and good. The building and rooms are clean and welcoming. Bonus feature is Chop restaurant on the main floor. Food is god. Staff are amazing

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1Thank darrenrsutherland
Vancouver, Canada
Reviewed 27 December 2014

Stayed at the Sutton on business. The hotel is getting some updates, which is good but overall is decent and clean. My room had windows which open, which I prefer, plus I was able to adjust my thermostat, too. I checked in early, which was appreciated. The bed was comfortable. The hotel is central and walking distance to lots of...

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1Thank GinGer123_11

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 

Additional Information about The Sutton Place Hotel Edmonton

Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Region: Canada > Alberta > Edmonton
Price Range: $166 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta
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Questions & Answers

Here's what travellers have asked, with answers from The Sutton Place Hotel Edmonton staff and other travellers.
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Questions? Get answers from The Sutton Place Hotel Edmonton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better, you are closer to the pool!!”
 of 5 bubbles europe20110809, 29 Jan 2017 | Read review
“Come early because there is very little room to park and check in.”
 of 5 bubbles CanJam67, 30 Nov 2016 | Read review
“Close to Rogers Place, Edmonton City Center Mall, and different restaurants.”
 of 5 bubbles 160JoseR, 19 Oct 2016 | Read review
“High rooms suffer from permanent generator noise”
 of 5 bubbles 104eileenc, 18 Oct 2016 | Read review
“low floor facing rear is good”
 of 5 bubbles williamdU8310RT, 18 Sep 2016 | Read review
5 of 5