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The Sutton Place Hotel Edmonton

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The Sutton Place Hotel Edmonton
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575 Reviews from our TripAdvisor Community

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Showing 565: English reviews
Calgary, Canada
Reviewed 20 December 2014

Built in 1978, it's age is apparent. Dated bathroom fixtures,cracked tiles. Location was good with many restaurants shopping nearby. Greyhound bus depot two blocks away. I had the prime rib from the hotel restaurant. Asked for medium and got rare but not bad. Restaurant staff very friendly. No hot water for my morning shower. There are better places to stay...

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1Thank banzai888
Saskatoon, Canada
Reviewed 19 December 2014 via mobile

I checked into my room to find multiple stains on carpet, and a dirty bathroom sink. Asked for different room and was "upgraded" for free to a "deluxe" room which was only slightly cleaner. Threadbare carpets, peeling wallpaper. Remodelling was occurring - new furniture was piled high in hallway with only small walkway for hotel guests to get through -...

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3Thank suki7777
Calgary, Canada
Reviewed 9 December 2014

I stay here relatively often because it is a preferred hotel for work. It is well situated in the heart of downtown and adjoins a large shopping complex with lots of restaurant choices. My check in was fast and efficient which is the norm for this hotel. All rooms seem to be basically the same with a king bed. My...

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Thank JLandMike
Edmonton, Canada
Reviewed 9 December 2014

Over 23 individuals got very sick after our Rotary meeting Nov 10, 2014 and the manager of the hotel said there was a flu bug going around. My father (87 yrs old) and good friend (84 yr old female) were very ill with vomiting and diarrhea. All people sick got hit with this about 24-26 hours later. No apology from...

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1Thank Gordon D
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Hello Gordon, Your review comes as a surprise to us here at the Sutton Place. We were very sad to hear that members of your group did become ill in the days following your event here. I too have an 84 year old father and know how these types of illness affect them with much more intensity. Once we were...

Reviewed 6 December 2014

My family decided to hold an early Christmas at the Sutton Place as we all couldn't be together at Christmas. My parents booked a suite and my husband and I a room down the hall. At 6:45am we recieved a call waking us up and someone claiming they were front desk needed us to come down to sign something we...

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6Thank Akread
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

The Sutton Place Hotel is committed to providing a safe and secure environment for our guests and our staff. We do sympathize with your situation and know how upsetting this can be. This particular incidence was investigated thoroughly by the Edmonton Police and a case number was provided to you to pursue an insurance claim for your alleged missing items....

Reviewed 6 December 2014

With renovations underway to another area of the tower, it was a bit difficult finding the lobby of the hotel. Could definitely use better signage to find the front desk. We had occasion to stay in the hotel on a very cold night. The lobby was quite chilly as a result but the room was quite comfortable. Check-in was prompt...

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Thank foamboy007
chennai
Reviewed 5 December 2014 via mobile

Located in the center of the city, view from the rooms were really good. As it's located in downtown commuting is very convenient. It's next to city mall and a couple of Good places are there near by like the casino, . The food in this place was just amazing.. Especially their breakfast menu is tooo good.. The cost is...

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Thank appy_91
Calgary, Canada
Reviewed 1 December 2014

Just has been a let down from the very start so far. I am here for the entire week, and from the very first moments at showing up to the hotel (no signage anywhere in the 'tower' area of the building) and trying to find the front desk, it was just one thing after another. Check-in for some reason took...

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2Thank TravellingEh
Reviewed 1 December 2014 via mobile

Hotel currently under construction - expect to wake up to the sounds of drilling in the morning. Room and decorations outdated for the price. Location is good. Was told our room wasn't ready even though we had pre-arranged an early checkin for 12pm and did not arrive until 1pm. Luckily this was resolved. Toilet was not flushed upon arrival ......

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2Thank Keara H
Lloydminster, Canada
Reviewed 23 November 2014

We stayed here Nov 20 while in Edmonton for medical appts. The hotel was very clean, checkin was quick and staff were polite. Our room was on the 7th floor, a little noisy at night but beds were very comfortable. Only downsides were the shower water temperature was really hard to regulate and parking was expensive. Would stay here again.

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Thank lakelandsarah

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 

Additional Information about The Sutton Place Hotel Edmonton

Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Region: Canada > Alberta > Edmonton
Price Range: $166 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta
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Questions & Answers

Here's what travellers have asked, with answers from The Sutton Place Hotel Edmonton staff and other travellers.
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Questions? Get answers from The Sutton Place Hotel Edmonton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better, you are closer to the pool!!”
 of 5 bubbles europe20110809, 29 Jan 2017 | Read review
“Come early because there is very little room to park and check in.”
 of 5 bubbles CanJam67, 30 Nov 2016 | Read review
“Close to Rogers Place, Edmonton City Center Mall, and different restaurants.”
 of 5 bubbles 160JoseR, 19 Oct 2016 | Read review
“High rooms suffer from permanent generator noise”
 of 5 bubbles 104eileenc, 18 Oct 2016 | Read review
“low floor facing rear is good”
 of 5 bubbles williamdU8310RT, 18 Sep 2016 | Read review
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