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The Sutton Place Hotel Edmonton

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The Sutton Place Hotel Edmonton
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550 Reviews from our TripAdvisor Community

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There are newer reviews for The Sutton Place Hotel Edmonton
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Showing 540: English reviews
Calgary, Canada
Reviewed 15 February 2014

Although, the hotel is in a great location in downtown Edmonton, there's absolutely nothing to do there after dark. In addition, the hotel is located across the street from a sketchy greyhound station. Parking is an additional $25 but there are free on streets parking in evening and weekends. The hotel is dated and renovation was on going around the...

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Helpful?
Thank SammiBoi
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. To address some of your concerns about safety, the city of Edmonton does have long term plans to revitalize the downtown area around the hotel creating a more safe and welcoming environment to visitors. The Sutton Place does have security personnel on site and offers access via pedway to over 100 retail outlets, a movie...

Spruce Grove, Canada
Reviewed 10 February 2014

I booked this hotel, as my husband and I stayed before and hadn't had any issues, but I was full of trepidation, having read some of the more recent reviews. Basically, the hotel was convenient to my convention at the Shaw, and was one of the better rates we were given for the area, so I went with it. Pros:...

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2Thank Tempestt C
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your constructive comments. We apologize for the inconveniences you experienced during your stay. We have reviewed your comments with our management team and have presented these training opportunities with our staff. We are very excited to let you know that the City of Edmonton is committed to revitalizing the downtown core, particularly around our hotel. The construction...

Glace Bay, Canada
Reviewed 9 February 2014

stayed at this hotel for two weeks on business. Check in was very quick and friendly. Room was large and comfortable. Had good sleep in the king size bed. Great location and easy access to Edmonton Center Mall by pedway as well as various office towers. The complex has the Chop Steak house in the lobby as well as the...

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1Thank kevinjspencer
Calgary, Canada
Reviewed 4 February 2014

I struggled with this rating. The room itself was very comfortable and quiet. We slept well on the king size bed and found the pillows very comfortable. The bathroom was a little outdated, but clean. Now for the rest... Only 1 of 3 elevators was in service during our stay; made for long waits. And the doors on the one...

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1Thank ajzuke
Calgary, Canada
Reviewed 15 December 2013 via mobile

This is my second stay at this property. This is an older hotel with modern lobby charm. The rooms are older with an older AC system but my room was cool and warm enough. The front desk staff were friendly and accommodating. The best thing about this hotel is proximity to restaurants and the downtown mall. Everything can be found...

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2Thank Cgyguy30
Edmonton, Alberta, Canada
Reviewed 12 December 2013

My husband and I stayed at this hotel because our holiday party was hosted there and the company paid for our room. It took forever to check in, and then we got stuck in the elevator. You have to swipe your key and then hit the button, and it simply didn't work and the doors wouldn't open. The staff said...

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2Thank Jenn R
Reviewed 5 December 2013

My boyfriend and I stayed at this hotel in September for my birthday. I will have to say I have mixed feelings on this place due to a few factors. Pros: Room was nice, location was great walk to the mall. Cons: Check in took a while, parking in front was a almost impossible, getting vallet parking you have to...

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Thank SarahandMarcel
Van BC
Reviewed 5 December 2013 via mobile

This hotel is not up to usual Sutton Place standards. It's an overpriced dump that offers dirty, small suites, poor service, mediocre expensive food and it was chilly. It may improve when the renovations are finished but not unless they train their staff.

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1Thank likeheat
Montreal, Canada
Reviewed 1 December 2013

I love this place...well located and you can shop without going outside! there is a passerelle from the hotel to the shopping mail which is very convenient! there is a little starbucks cafe on 2nd floor and the lady working there is super friendly! The restaurant at the hotel is simply amazing...food is awesome and the staff is friendly!

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1Thank Linda_BR433DB
Fort McMurray, Canada
Reviewed 27 November 2013

Room was clean and well appointed. Had an issue during my stay but the manager, Mr. Harris was very professional and dealt with it to my satisfaction. Would return. Location is excellent for downtown business and shopping. Some construction was ongoing during the stay which made for some inconvenience, but nothing major.

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Thank mi24hind

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 

Additional Information about The Sutton Place Hotel Edmonton

Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Region: Canada > Alberta > Edmonton
Price Range: $160 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
Reservation Options:
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta
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Questions & Answers

Here's what travellers have asked, with answers from The Sutton Place Hotel Edmonton staff and other travellers.
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Questions? Get answers from The Sutton Place Hotel Edmonton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Come early because there is very little room to park and check in.”
 of 5 bubbles CanJam67, 30 Nov 2016 | Read review
“Close to Rogers Place, Edmonton City Center Mall, and different restaurants.”
 of 5 bubbles 160JoseR, 19 Oct 2016 | Read review
“High rooms suffer from permanent generator noise”
 of 5 bubbles 104eileenc, 18 Oct 2016 | Read review
“low floor facing rear is good”
 of 5 bubbles williamdU8310RT, 18 Sep 2016 | Read review
“Good location.”
 of 5 bubbles JULIOM697, 23 Aug 2016 | Read review
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