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Hilton Garden Inn West Edmonton

Expedia.comUS$110*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Garden Inn West Edmonton
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839 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn West Edmonton
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Showing 825: English reviews
Ft. Collins, United States
Reviewed 1 week ago

The mattress on my bed was well used, and should have been replaced. I told the staff about it, and I think they had it flipped. For breakfast, I would recommend finding a local restaurant as the fruit was hard and not tasty, and the selection of cereals was not very good either. The meals cooked in the kitchen were...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jeff J
Management response:

Dear Jeff, Thank you for taking the time to share your experience at our hotel on tripadvisor . We were disappointed to hear that you didn't find our mattress comfortable as this mattress is only 1 1/2 years old and most of our guests enjoy sleeping on our hotel mattresses as evidenced by a guest tripadvisor review a few days...

EDMONTON, Canada
Reviewed 1 week ago

The hotel was extremely clean and the staff were extremely pleasant to deal with. The closeness to the West Edmonton Mall was the main reason we stayed at this hotel. We will 10 minutes away. Lots of restaurants, and plus there was a lounge and restaurant right in the hotel. A plus service and quality

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank brianoH9586UG
Jotty P, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Greetings brianoH9586UG, Everyone here at the property is encouraged to see that you had a great experience with us. You've highlighted many great features that we have here in the hotel like the Garden grille restaurant , Backyard lounge and our proximity to restaurants and West Edmonton Mall. It was a lot of fun serving you and we look forward...

Calgary, AB, Canada
Reviewed 2 weeks ago

We recently spent 3 nights in the Hilton Garden Inn in West Edmonton. This was our second visit to the hotel. Last year we stayed at a very busy time because Edmonton hotels were filled with evacuees from the Fort McMurray fires. Nevertheless the hotel was remarkably quiet and things ran very smoothly (restaurant, check-in, room service, etc) despite the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lilanick
Jotty P, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Hi lilanick, We would like to thank you for being so gracious with your review. Our property did do everything we could to support the city of Fort McMurray as they were forced to evacuate during the fire. We want you to know that our hearts are still with you as you and your community rebuilds. We are honored that...

Reviewed 3 weeks ago

Got shuttle from edmonton international to the Hilton! Welcomed with complimentary water , got to a very clean room and was phoned from front desk 5 minutes later if all was good! To which it was! Very good service and relaxing

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lynnej226
Jotty P, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear lynnej226, It's encouraging for us to read that you received a first class experience while staying at our property. We are 100% committed to ensuring all of our guests have a great experience and we hope to see you back in the near future. Sincerely, Jotty Philip Front Office Manager

Medicine Hat, Canada
Reviewed 3 weeks ago

Great stay as usual. Close to where I work, shopping mall and easy access out of the city. Staff are extremely friendly. Rooms really clean and had a comfortable sleep. The pool and work out room are clean and all you need. Really enjoy going there on Tuesdays when they do a mangers thank you reception to guests.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank ryanwV4819LR
Jotty P, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear ryanV4819LR, The team and I would like to thank you for being kind and gracious enough to write a review for our TripAdvisor listing. We love all of our guests, but we do have a special place in our hearts for those who continue to journey with us as a property. We really appreciate you and we look forward...

Hamilton, Canada
Reviewed 3 weeks ago

We stayed at the Hilton Garden Inn West Edmonton using our Friends and Family benefit; therefore, the price was great. Our room was pretty clean, but we found a hair in the bed that did not belong to either one of us. The room was spacious and had a microwave, fridge and Keurig. Our view was not the greatest, as...

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Helpful?
Thank ProfessorOT
Jotty P, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for the review and for including us in your travel plans. Our aim is to be the best Hilton Garden Inn that we can be, and we are always working towards that goal. We are happy that you liked our spacious room ,loved our staff and room service. Our team works very hard to keep every room and...

Reviewed 3 weeks ago via mobile

We stay in this hotel for 3 days ,the service was top notch.The breakfast buffet was very unique idea so we order fresh hot food to chef and in the cold buffet they do have lots of choices include fresh fruits,berries,our server Raj looks very professional he always refill our coffee cup and very friendly with our kids,he also have...

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Helpful?
Thank Sam N
Jotty P, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Hello Sam N , One of those most encouraging things for a hotel team to read is that one of our guests enjoyed the experience so much that they've made us their hotel of choice! I will certainly share your positive feedback with Rajesh and rest of our team . Thank you, we'll continue to work hard to ensure that...

Saskatchewan, Canada
Reviewed 4 weeks ago

There were 5 of us who stayed at the hotel for 3 nights, we received a cot and an extra large sized room. It has an enclosed smoking area outside, complete with a heater & timer! We enjoyed the pool and hot tub, after our daily shopping trips. The rooms were cleaned daily and promptly, great staff, great service!

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Helpful?
Thank crazycandie69
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for choosing to stay at the Hilton Garden Inn West Edmonton and for taking the time to write this wonderful review of our property. We are very happy you enjoyed your stay with us and that you enjoyed all the amenities and extras we have at our property. I will be sure to share your comments with the...

Whitehorse
Reviewed 4 weeks ago

We really felt pampered and the room was clean and above average. Highly recommended. Staff friendly and caring. Thanks for the extra coffee :) I asked for two and then the cleaning person added extra.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 646dalem
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for choosing to stay at the Hilton Garden Inn West Edmonton. We are very happy that you felt pampered. I will be sure to share your comments with the entire team as this is our goal to make every guest who stays with us to feel pampered and well taken care of. We sincerely appreciate your high recommendation...

Reviewed 4 weeks ago

The front staff argued with me when I asked for a benefit I had received the previous 2 times at the hotel, going so far as to tell me the hotel didn't off this benefit and I was wrong. On the second day I asked to have an illegally parked car removed from the handicap parking and was told the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Linden L
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for choosing to stay at the Hilton Garden Inn west Edmonton. We sincerely apologize that you feel the front desk staff was being argumentative. This is not at all the type of culture we have or would condone at our property. In regards to the handicapped parking stall we had a lady who had very limited mobility and...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Hilton Garden Inn West Edmonton is 20 minutes away from Downtown Edmonton and only 5 minutes away from the West Edmonton Mall. It is located on 178th Street and Stony Plain Road. This vibrant hotel offers 160 beautifully appointed guest rooms, popular recreational facilities such as heated swimming pool and hot tub, reasonably priced casual dining service in the Garden Grille & Bar and newly openend Backyard Lounge & Patio, free Wi-Fi and local phone calls, only to list a few. The Hilton Garden Inn West Edmonton is sure to cater to your needs whether it for business or a nice getaway, "We Speak Success!" ... more   less 

Additional Information about Hilton Garden Inn West Edmonton

Address: 17610 Stony Plain Rd NW, Edmonton, Alberta T5S 1A2, Canada
Region: Canada > Alberta > Edmonton
Price Range: $132 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn West Edmonton 3*
Number of rooms: 160
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com, Hotwire, Priceline, Hotels.com, Cancelon, Cheap Tickets, Evoline ltd, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Hilton Garden Inn West Edmonton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn West Edmonton Hotel Edmonton
Hilton Garden Inn Edmonton
Edmonton Hilton Garden Inn
Hilton Edmonton
Hilton Garden Inn West Edmonton Alberta
Hotel Style:
#2 Family Hotel in Edmonton
#7 Romantic Hotel in Edmonton
#9 Business Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn West Edmonton staff and other travellers.
2 questions
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Questions? Get answers from Hilton Garden Inn West Edmonton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room is pretty sound proof, didn't hear any outside noise.”
Alberta-Ukie, 22 May 2017 | Read review
“They will provide a free cot and extra large sized room!”
crazycandie69, 25 Apr 2017 | Read review
“4th floor was great, quiet and comfy”
Jimsusie, 5 Apr 2017 | Read review
“Odd numbered rooms face away from Stoney Trail and was very quiet.”
GrantH121, 31 Oct 2016 | Read review
“All rooms where we have stayed are quiet”
hah7271, 16 Sep 2016 | Read review
5 of 5
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US$110* /night
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Prices are for 1 room, 2 adults
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