Towels were fine, water pressure in the shower was fantastic. Everything else - not so much. The room was quite outdated and smelled musty. The beds were ancient and super uncomfortable. You could also hear other guests very easily. Also, when we were walking through the lobby, we heard an employee at the front desk calling out to another employee and using inappropriate language. It did the job but would not stay here again.
PROS Good location Breakfast was decent Attendants at check in & out were friendly The water slide was great and our toddler loved it. Although it’s VERY fast so I definitely suggest double riding with littles. CONS Room smelled like ... sweat? Room was small for 2 queen beds - one bed was inches away from the AC you couldn’t even walk on that side of the bed. Beds literally looked thrown together when we walked in and there were hand/fingerprints all over the headboards. Husband spotted an empty water bottle behind the desk as soon as we walked in. Bed was TERRIBLE! I have never had a worse sleep in a hotel than I did at this one. It was so hard. Pillows were lumpy. Hot tub has seen better days and needs an upgrade. Also, we had the jets on for a few minutes and the chlorine was burning my eyes. Another lady asked if I would like her to turn them off as she said my entire face was going red. When we came back from dinner the evening attendant was ... I don’t even know how to put it. She was in a zip up hoodie that is reminiscent of taking a late night trip to Walmart, she did not look like she wanted to be there and she wouldn’t even get out of the chair to serve her customer. I had called the night before our stay and am willing to bet this was the same woman who answered the phone and did not at all sound like she enjoyed her job. All in all, I do not recommend and wouldn’t stay again. The best part was the pool/slide.…
I was in Grande Prarie for the first leg of a film shoot. I travel often for work and the hours, scedulling can be quite demanding at times. Their location, ammenities and staff at Service Plus made my stay that more smooth. From their amazing food (comp.) & plush hotel bathrobes to "the little things"- which set them apart from the common. Their rating will match that of our film- genuine 5-STARS!!!!!
This was a very nice hotel, friendly staff and close to food establishments and we would HIGHLY recommend eating at the steak house! The food was delicious, kind of a hidden gem in Grande Prairie....we had the seafood platter!
The minute I walked into this place I knew it was not good. You’re hit with a massive amount of air freshener as soon as you walk in so if you have allergies be prepared. I managed to check in and went up to my room; took one look and left; the bed looked like it was ready to fall apart, the comforter was gross and the couch looked like it hadn’t been cleaned since the place was built. I asked the girl at the front desk if all the rooms were the same and she said yes so cancelled and went elsewhere. The room I was given was not at all like the pictures they advertise. Rooms need a total makeover! I would not recommend this hotel at all.
We booked this hotel 3-4 months prior to arrival for our team who was participating in a ball hockey tournament. We had talked to the hotel and put in our requests for rooms to be close together, knowing that it is not 100% possible, but hoped they would try hard. It is logical - keep the team together and hope to keep other guests away from the possible racket. We checked into the hotel and found that we were all over the place from floors 1 thru 4. When asked why this would be, the lady said that the Manager was arranging the rooms that morning and that is what we ended up with. Clearly the Manager, if correct, needs to learn how to assign the rooms properly ahead of time. It was the July long weekend - no excuse! There were 2 teams at the hotel, how hard can it be....don't expect 100%, but also 20% of us being together was ridiculous, and wouldn't you know it, some complaints from other guests. We all know the rules and try to abide by them, but these are kids and there are going to be times when some noise occurs. Need to do a better job at planning team rooms. Location is pretty good with easy walk to many shops, restaurants, grocery store and movie theatre. Hotel itself is fine, older looking and in need of renovations. Right next to pub and casino so not the best crowd at night. Rooms are equally adequate, but also in need of renovations with the air conditioning system not being very good. Fitness centre is small and lacks anything decent. The pool, hot tub and water slide - pretty decent size and set up. However the rules they have regarding the water slide are too strict and ruin many people's enjoyment of the facility. They did go over the rules, but again strict and does not allow for some reasoning....in my estimation it is a cop-out on their part so they don't have to deal with it. The rule states that if someone is caught climbing up or on the slide, the pool gets closed....not the water slide, but the entire pool. They are able to spy on everyone with their camera, but they hide behind policy so instead of kicking out the culprits(s) At the very least close the water slide and leave the pool and hot tub open. They don't talk to you, they don't discuss with you, they just close down the entire pool area and get other guests upset. Customer service. There were no signs of above average customer service. On the most part it was ok, but clearly the front desk are powerless to do anything and when we want to talk to the Manager - not there and they certainly did not offer to contact him/her. In terms of overall quality of the hotel - there are many other choices in the better star rating and similar prices. As for team events - don't book here. The lack of organization of rooms and facilities and lack of customer service will not lead to a pleasant experience.…
Stayed here as we usually do when we travel to GP Clean, friendly, beds are good( my BIG thing is beds!) has a pool & waterside, hot tub as well. We skip continental breakfast- not that great- Only thing is ( happens all the time) that when I look/ book online prices are different -so person at front desk makes excuses why their prices go up (never down) deal $136 + and they charge $144 + taxes- They told me before my room was $144 +and I was charged $154+ -that’s frustrating!
Rooms are nice and clean.. House keepers are friendly . but if you need a good fitness center this isnt it. 2 treadmills . 1 completely broken and 1 on its way. No free weights or any kind of weights. You would think with the money the oilfield companies spend here they would invest On such a thing !
We had arrived from Calgary to enjoy the Bear Creek music festival. Who had the tickets? No one! We had forgotten to print them.. Ooops! The gals at the front desk were so accommodating to help us technologically inept ladies it was hilarious.. Many thanks to Skylar who put up with our crazy.. and Nora. Thank you.. Barb
Travelled here with a friend from Calgary, taxi to and from the airport was covered by the hotel. The front desk staff helped us out getting us our tickets printed for Bear Creek Folk Fest (we forgot to do it before we left!) Thanks ladies now I know how to do a “screen shot” lol The room was clean, linens and beds comfortable, no complaints at all. Fun and fast waterslide, nice pool, though shallow, and the hot tub was really hot (important, for me!) We had a main floor room (106) and didn’t find noise was an issue even though there is a lively bar across the parking lot. We chose this place because it is an easy walk down a pathway to the festival grounds, Muskoseepi Park. I would recommend Service Plus Inn and Suites, especially for anyone going to Bear Creek Folk Festival. Thank you…