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Service Plus Inn & Suites Grande Prairie

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10810 107 Ave, Grande Prairie, Alberta T8V 7A9 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (7)
Room & Suite (12)
Pool & Beach (3)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 21-02-25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Service Plus Inn & Suites Grande Prairie
Updated 21-02-25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 25 hotels in Grande Prairie
Location
Cleanliness
Service
Value
Welcome to the Service Plus Inns & Suites Grande Prairie, the finest hospitality Northern Alberta has to offer. Offering 122 tastefully appointed hotel rooms and suites, Service Plus is your ideal choice for business and leisure travel. Ideally located in Grande Prairie’s busiest shopping hub and next to the Great Northern Casino, Service Plus strives to create a home away from home for all of our guests. Visit us today and experience unique amenities. Deluxe hot breakfast buffet in our NEWLY RENOVATED Breakfast Room Indoor Pool with 210ft Waterslide Fibre Optic High Speed Wi-Fi And a dedicated staff willing to go above and beyond to ensure your stay is as comfortable as if you were at home.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Boating
Bowling
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Bar / lounge
Restaurant
Breakfast buffet
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Wine / champagne
Vending machine
Canoeing
Casino and Gambling
Golf course
Mini golf
Skiing
Water park
Bowling offsite
Evening entertainment
Fishing
Karaoke
Walking tours
Waterslide
Children's television networks
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Shops
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Housekeeping
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
86Reviews1Q+A20Room tips
Traveller rating
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Popular mentions
stokes21 wrote a review Feb. 2020
Fort St. John, Canada71 contributions32 helpful votes
PROS Good location Breakfast was decent Attendants at check in & out were friendly The water slide was great and our toddler loved it. Although it’s VERY fast so I definitely suggest double riding with littles. CONS Room smelled like ... sweat? Room was small for 2 queen beds - one bed was inches away from the AC you couldn’t even walk on that side of the bed. Beds literally looked thrown together when we walked in and there were hand/fingerprints all over the headboards. Husband spotted an empty water bottle behind the desk as soon as we walked in. Bed was TERRIBLE! I have never had a worse sleep in a hotel than I did at this one. It was so hard. Pillows were lumpy. Hot tub has seen better days and needs an upgrade. Also, we had the jets on for a few minutes and the chlorine was burning my eyes. Another lady asked if I would like her to turn them off as she said my entire face was going red. When we came back from dinner the evening attendant was ... I don’t even know how to put it. She was in a zip up hoodie that is reminiscent of taking a late night trip to Walmart, she did not look like she wanted to be there and she wouldn’t even get out of the chair to serve her customer. I had called the night before our stay and am willing to bet this was the same woman who answered the phone and did not at all sound like she enjoyed her job. All in all, I do not recommend and wouldn’t stay again. The best part was the pool/slide.
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Date of stay: February 2020Trip type: Travelled with family
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Response from Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie
Responded Feb. 12, 2020
Hi stokes21, We would like to invite you to reach out to our management team directly to address your review, we are very sorry to hear about your experience with us. We would like to assure you this is not an experience we ever want our guests to have. We look forward to hearing from you so we can take care of this for you.
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Randy R wrote a review Oct. 2019
1 contribution
I was in Grande Prarie for the first leg of a film shoot. I travel often for work and the hours, scedulling can be quite demanding at times. Their location, ammenities and staff at Service Plus made my stay that more smooth. From their amazing food (comp.) & plush hotel bathrobes to "the little things"- which set them apart from the common. Their rating will match that of our film- genuine 5-STARS!!!!!
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Date of stay: July 2019
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip: all rooms are outstanding- from what I heard & witnessed.
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Response from Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie
Responded Oct. 10, 2019
Hi RandyR1597, Thank you so much for taking the time to leave us such a great review. We have passed along and shared all your wonderful comments with our staff and management team. Thank you so much for choosing Service Plus Inns & Suites, we look forward to welcoming you back again very soon!
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Shellie T wrote a review Sep. 2019
5 contributions
This was a very nice hotel, friendly staff and close to food establishments and we would HIGHLY recommend eating at the steak house! The food was delicious, kind of a hidden gem in Grande Prairie....we had the seafood platter!
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Date of stay: June 2019
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Response from Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie
Responded Sep. 5, 2019
Hi Shellie T, Thank you so much for the review, we appreciate the feedback. As we are located in the Gateway Power Centre, Grande Prairies best dining and shopping are just steps from the hotel. We are also pleased to hear you enjoyed our brand new Opulence beds that were installed with our most recent renovation. Thanks for choosing Service Plus Inns & Suites, we look forward to welcoming you back again soon.
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Carol_4102 wrote a review Aug. 2019
42 contributions7 helpful votes
The minute I walked into this place I knew it was not good. You’re hit with a massive amount of air freshener as soon as you walk in so if you have allergies be prepared. I managed to check in and went up to my room; took one look and left; the bed looked like it was ready to fall apart, the comforter was gross and the couch looked like it hadn’t been cleaned since the place was built. I asked the girl at the front desk if all the rooms were the same and she said yes so cancelled and went elsewhere. The room I was given was not at all like the pictures they advertise. Rooms need a total makeover! I would not recommend this hotel at all.
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Date of stay: July 2019Trip type: Travelled solo
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Response from Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie
Responded Aug. 6, 2019
Hi Carol_4102, Unfortunately we are unable to find any record of your brief stay here with us, we have nothing that reflects anything you've mentioned. We've gone through our daily staff reporting as well we have in place for any complaints such as these and have come up empty handed. We are aware that many people have sensitivities to fragrance, and would like to assure you that we do not make use of any air fresheners at our property. We have also recently completed full renovations to our guest rooms, including brand new Opulence beds, all new furniture and leather club seating. As such, we would like to invite you to reach out to us directly so we can investigate this further. Yours In hospitality,
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YEG111 wrote a review Jul. 2019
Edmonton, Canada392 contributions78 helpful votes
We booked this hotel 3-4 months prior to arrival for our team who was participating in a ball hockey tournament. We had talked to the hotel and put in our requests for rooms to be close together, knowing that it is not 100% possible, but hoped they would try hard. It is logical - keep the team together and hope to keep other guests away from the possible racket. We checked into the hotel and found that we were all over the place from floors 1 thru 4. When asked why this would be, the lady said that the Manager was arranging the rooms that morning and that is what we ended up with. Clearly the Manager, if correct, needs to learn how to assign the rooms properly ahead of time. It was the July long weekend - no excuse! There were 2 teams at the hotel, how hard can it be....don't expect 100%, but also 20% of us being together was ridiculous, and wouldn't you know it, some complaints from other guests. We all know the rules and try to abide by them, but these are kids and there are going to be times when some noise occurs. Need to do a better job at planning team rooms. Location is pretty good with easy walk to many shops, restaurants, grocery store and movie theatre. Hotel itself is fine, older looking and in need of renovations. Right next to pub and casino so not the best crowd at night. Rooms are equally adequate, but also in need of renovations with the air conditioning system not being very good. Fitness centre is small and lacks anything decent. The pool, hot tub and water slide - pretty decent size and set up. However the rules they have regarding the water slide are too strict and ruin many people's enjoyment of the facility. They did go over the rules, but again strict and does not allow for some reasoning....in my estimation it is a cop-out on their part so they don't have to deal with it. The rule states that if someone is caught climbing up or on the slide, the pool gets closed....not the water slide, but the entire pool. They are able to spy on everyone with their camera, but they hide behind policy so instead of kicking out the culprits(s) At the very least close the water slide and leave the pool and hot tub open. They don't talk to you, they don't discuss with you, they just close down the entire pool area and get other guests upset. Customer service. There were no signs of above average customer service. On the most part it was ok, but clearly the front desk are powerless to do anything and when we want to talk to the Manager - not there and they certainly did not offer to contact him/her. In terms of overall quality of the hotel - there are many other choices in the better star rating and similar prices. As for team events - don't book here. The lack of organization of rooms and facilities and lack of customer service will not lead to a pleasant experience.
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Date of stay: June 2019
Value
Rooms
Service
Trip type: Travelled with friends
2 Helpful votes
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Response from Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie
Responded Jul. 19, 2019
Thank you for taking the time to submit a review of our hotel and I do apologize for the issues that you described. We have reviewed our security footage from your stay and have also read our reports from the weekend in which our staff were dealing with situations that arose while your team was with us. We would like to assure you that we are very experienced with handling sports teams of all types. We have been the preferred host hotel for Grande Prairie for the Alberta Colleges Athletics Conference for over a decade and have successfully hosted thousands of sports teams in that time. Ideally, we try and place all team rooms together for the exact reasons you mentioned above. We were sold out that weekend, we are a very popular hotel for more than just sports teams. We had many longer term guests with us, which made the logistics of placing your team all together impossible. We are unable to move guests that are already in house days before your team checked in to accommodate requests for only a couple of nights. Our front office manager of over 15 years, personally handled your room assignments and made the best of what was available. We apologize that it was not to your liking. Our pool being closed for violations is something in place for ALL guests and is rarely acted upon. Safety is our responsibility and we take it very seriously. If our rules are followed, we do not have to enact the Health & Safety policies set forth by our Head Office. Our management team is available to any guest at any time via email if they are not on site at the time you wish to speak with them. All of the cards are readily on display and available to you at the front desk. Our guests are always welcome to reach out at any time with any concerns, and our management team are always quick to respond, even if they are off duty. In the end, I am not sure what more could have been done on our end to ensure you were happy with your stay. With every review, either positive or negative, it allows our management team a chance to reflect and address any potential deficiencies on our end. We appreciate the feedback.
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PRICE RANGE
US$102 - US$120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
service plus inn & suites grande prairie hotel grande prairie, service plus inn and suites grande prairie
LOCATION
CanadaAlbertaGrande Prairie
NUMBER OF ROOMS
122
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Frequently Asked Questions about Service Plus Inn & Suites Grande Prairie
Which popular attractions are close to Service Plus Inn & Suites Grande Prairie?
Nearby attractions include Grande Prairie Museum (1.1 km), Heritage Discovery Centre (0.6 km), and Great Northern Casino (0.2 km).
What are some of the property amenities at Service Plus Inn & Suites Grande Prairie?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Service Plus Inn & Suites Grande Prairie?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Service Plus Inn & Suites Grande Prairie?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Service Plus Inn & Suites Grande Prairie?
Yes, free parking is available to guests.
What are some restaurants close to Service Plus Inn & Suites Grande Prairie?
Conveniently located restaurants include The Keg Steakhouse + Bar - Grande Prairie, Jax Grill & Lounge, and The Canadian Brewhouse (Grande Prairie).
Are there opportunities to exercise at Service Plus Inn & Suites Grande Prairie?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Service Plus Inn & Suites Grande Prairie have an airport shuttle?
Yes, Service Plus Inn & Suites Grande Prairie offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Service Plus Inn & Suites Grande Prairie?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Service Plus Inn & Suites Grande Prairie?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Service Plus Inn & Suites Grande Prairie offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.