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Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel

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9816 107 St, Grande Prairie, Alberta T8V 8E7 Canada
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Traveller (7)
Room & Suite (16)
Pool & Beach (2)

About

#12 of 25 hotels in Grande Prairie
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Service
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GreenLeaders Bronze level
Just the Place for You! Welcome to the Holiday Inn & Suites Grande Prairie-Conference Centre, located in Grande Prairie, Alberta. Conveniently located minutes away from the airport and city centre. What is Waiting for You? Treat yourself to comfort and impeccable service at the Holiday Inn & Suites Grande Prairie-Conference Centre. Our spacious guest rooms offer all the amenities you need, whether traveling for business or pleasure. Our complimentary airport shuttle service makes the beginning and end of your stay a breeze. We also offer complimentary outdoor as well as heated underground parking space for the duration of your stay. With over 10,000 sq.ft. of meeting space, on site restaurant and lounge Seasons on Forty, Mirage Spa, 24hrs state of the art fitness room and indoor pool and hot tub, there is really no reason for our guests to step out!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, French, Spanish, Arabic
158Reviews1Q+A30Room tips
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Patrick T wrote a review Dec. 2021
Medicine Hat, Canada162 contributions88 helpful votes
I have been a die hard IHG mainstay for years. The last 3 months they have been pushing the limits. The staff at the hotel are fantastic, rooms are clean as well as all public spaces. The reason for a 1 Star is the business side of hotels. 1. As aspire Elite member, I should be greeted as such and offered choice for welcome amenity points or snack- Did not happen again. I will hold you accountable because that is your standard not mine 2. Automatic upgrade- As Aspire Elite upgrades are automatic and at this hotel only happens 50% of the time and did not happen this time 3. Price- I always book through the IHG App. Price for room was $150 and change. When I was using google maps to find the hotel it stated rooms could be had for $102. As Aspire Elite are we special to pay more? 4. Deposit Holds- Most hotel chains take deposit holds on rooms. My issue is why do they take a deposit worth more than the value of the room? Previous night stayed at a Wyndam Hotel and deposit was only $100 and released upon checkout not 3 to 5 business days. As tonight is a Thursday night I will be lucky to get back my $200 by Wednesday more than likely Thursday. Everything I have stated is a fact, the reason I still stayed here is the fact I get 3 x the points till December 31st. Upon the new year will I stay at IHG? Gets harder to say yes the more I dig. The hotel, rooms and staff are excellent, just the business side is down right greasy
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Date of stay: December 2021Trip type: Travelled on business
Room Tip: Everything about hotel is crisp and clean. Plenty of shopping and eating establishments nearby
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Clouthier, General Manager at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel
Responded Dec. 10, 2021
Hi Patrick, thank you for bringing this to our attention, we cannot correct what we are unaware of, so this is sincerely appreciated. Let me try to address your concerns, point for point; 1. You are 100% correct, we should always acknowledge your status as a Spire Elite Member, your loyalty to our brand and hotel, is very much appreciated, and this should be acknowledged at check in, every time, without exception. My sincere apologies. To be clear, you were indeed awarded points as your welcome amenity, based on your preferences, but we should have asked anyway! 2. This was a busy week for us, and room availability was very low, particularly Thursday night, when we sold out of every available room. This hasn't happened since Covid began, and we were very surprised/thrilled. I am very sorry, but we literally, didn't have an upgrade to offer to anyone on Thursday night. 3. Please, believe me when I say that we do not offer a room rate of $102 (or even close) on any website, anywhere, at any time. However, often times, folks will see websites display rates in USD, and that can lead to exactly this confusion. If you are ever in doubt, please, try to book the room at that rate, and you will see what I mean! Additionally, the triple points rate is not a discounted rate, it is not available to anyone, but members, though IHG, directly. Its actually a great value and I understand why it is attractive, to a frequent traveler, like yourself! To speak to your query about the security/Incidental hold, of $200, this is a pre-authorization, and is processed to be be released immediately, at check out. The time it takes to return to your card, is dependent on your financial institution, not the hotel. We have our Associates advise 3-5 business days, as this timeframe covers most financial institutions. I can appreciate your frustration with all of this, I cannot tell you that I would not feel similarly, given the same circumstances. I will ensure that our Associates at the Front Desk are refreshed on the importance of recognizing the loyalty of our members, of all levels, especially our Spire Elite members, which spend so much time with us each year. Your patronage is truly appreciated, and valued, despite appearances on this visit. If you would reach out to James (General Manager), at the hotel, gm@higrandeprairie.com, I would like to try to make this up to you, and reinstate your confidence in our hotel and brand. Again, thank you for bringing this to my attention, it will serve to make us better, and that is always a good thing! Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
flipside44 wrote a review Aug. 2021
Edmonton37 contributions59 helpful votes
I come to Grande Prairie 1-2 times a month for work and have always stayed at this Holiday Inn location. Rooms are comfortable and the front desk staff are among the best in the business with their friendliness. However, the cleanliness is starting to take a bit of a dip here. This stay upon entering the bathroom I found nail clippings on the floor and dust buildup around the baseboards. I know they’ve moved to housekeeping every 5 days due to covid or now likely a cost savings measure going forward, but I would think the room would still be thoroughly cleaned between guests. This is the first time I’ve encountered something like this here so hopefully it’s an exception, but if not and I encountered something like this again I’d likely switch to one of the other many chains in town…
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Clouthier, General Manager at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel
Responded Dec. 10, 2021
Thank you for the feedback, Flipside! I can assure you that our cleaning standards are among the most thorough in town. However, given the experience you had, we must have dropped the ball on your last visit. Please allow us another opportunity to show you that we are indeed, better than that. We will look forward to your return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
R R wrote a review Jul. 2021
1 contribution
The location is good pending on where you work. I have to say that this is possibly the worst Holiday Inn I have stayed at caused by a few issues. As a traveler I am unfamiliar with the area and we stay here because of ease of the breakfast; however, there is no breakfast included as they have their own hotel restaurant. This strikes me as a money grab not an extension of the great Holiday Inn Label. Other chains will give you a breakfast voucher for that restaurant. The second major is the the hotel only offers cleaning once every five days. Even during Covid crazy days I have seen a maximum of three days between cleans which is still a long time frame. This is from other Hotel chains but ALSO in other Holiday Inn's. I can honestly say this is one of the worst guest services I have seen. I believe this Hotel in particular is using covid as an excuse not to have to pay employees to continue a great service as per usual. I am thoroughly disappointed and will now be taking a break from staying at this chain as is my crew.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sean M wrote a review Mar. 2020
Edmonton, Canada109 contributions14 helpful votes
Stayed during a cold snap earlier this year, it was great the hotel has energized stalls and underground parking. Room was spacious and nicely decorated. Very clean! Bed was very comfortable. Only complaint I could have would be if you are on the front side, you can hear the motor traffic, it is on the corner of two major roads.
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Date of stay: January 2020
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kyle S wrote a review Aug. 2019
2 contributions2 helpful votes
Abused and attached by worker at 7/9/29 @ early morning. Had hotel room booked, and asked for bag left at desk. And asked why it couldnt be sent to room. Verbally asulsted, and threatened me. Locked me out of room. Called police because I asked for room key.. said I was threat. Worst place ever. Stayed at hoiday inn for 5 years plus, never again. Sent mesg on face book. With no reply. Why you hire abusive power hungry people like Ryan who was working at early morning shift Aug 9 2019. Who kicks people out there room for asking for there bag that was left at desk. Calling the police? Hanging up phone on multiple people trying to help me get my stuff!
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Date of stay: August 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GM-HIGP, General Manager at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel
Responded Aug. 14, 2019
Thank you for bringing your concerns to our attention and for your 5 year loyalty to IHG hotels- we recognize this is an unfortunate incident that does not accurately represent the service culture we strive for at the Holiday Inn Grande Prairie. We have conducted an internal investigation regarding your concerns, and through review of the video surveillance footage and employee interviews, have not found anything to substantiate claims of assault or attack. Our night audit employees are trained to deal with a multitude of situations that may arise through the night and early morning hours, when this employee felt he could no longer properly handle the situation or stop it from further escalating- he contacted management. It was the management who advised him to contact the RCMP for assistance in controlling the situation and assisting all parties involved. We understand that we failed to meet your expectations, and for that we apologize.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TeresaJ23 wrote a review Jul. 2019
Grande Prairie, Canada85 contributions55 helpful votes
We can’t say enough about having our reception and dance at this venue. Debrah and Patty were exceptional to deal with for everything. They made sure every last detail was taken care of and were so professional. The tables were beautiful and the venue did not need much for decorations. We were able to go in the day before to set up . We choose the Canadian Buffet for our meal. The food was exceptional, the bbq chicken and the roast beef were delicious. Our guests went back for seconds and so did we!! The pie desserts were also great. We danced all night and our bar tender was amazing. They supplied 2 security guards just to make sure no one tried to wander in to our reception. The next morning we booked The sunshine room for a huge family breakfast buffet, it was so nice to have this space for all of us to meet and enjoy time together. We were able to leave everything after the party and pick up the decorations on Sunday which was awesome. Totally recommend this venue to anyone planning a celebration!!!!!
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lola048 wrote a review Feb. 2019
Alberta36 contributions8 helpful votes
Stayed here during the deep freeze (-30s). Hotel is very nice, room spacious, nicely decorated. Love that there is a pillow menu. Every hotel should have that. My only complaint is that the air smelled a bit of emissions, similar to that smell you get on a plane before departing. I suspect it has to do with the cold temps and the location of my room but it did give me a bit of a headache. Nonetheless, I still recommend this hotel and would stay here again.
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Date of stay: February 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GM-HIGP, General Manager at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel
Responded Mar. 5, 2019
Hi Lola048, Thank you so much for your recommendation, and the kind remarks about your stay. I am so sorry to hear about the air quality/scent you experienced. Unfortunately with the freezing temperatures, we notice that many vehicles do run idle throughout the night- should this happen again in the future, please don't hesitate to contact our guest services agent and we will do our best to relocate you to a room that provides a more enjoyable stay. Again, thank you so much for sharing your experience. We look forward to welcoming you again soon! Best Regards, Michelle Bellehumeur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin M wrote a review Jan. 2019
1 contribution
Stayed last night in a normal room not a suite, queen bed with TV and a bathroom. Cost was over $200. Room was just as nice as other hotels in the area but cost more. I stayed there regardless because it was also the same hotel that was hosting the luncheon I was attending. When I went down for breakfast in the morning to my surprise I found out that it wasn’t included in the stay. Breakfast is an extra charge that you have to pay on top of the expensive room. Will not be staying there again, will stay in rooms just as nice that cost less elsewhere like the Pomeroy who do provide a breakfast with the room.
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Date of stay: January 2019
Value
Location
Service
Trip type: Travelled on business
Room Tip: Try the hotel right beside it that offers breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GM-HIGP, General Manager at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel
Responded Jan. 13, 2019
Hi Kevin, Thanks for sharing your feedback. Like all Holiday Inn Hotels, breakfast is not included in the rate- we are sorry that this was not clearly communicated to you at the time of booking. I have ensured that there was no changes to your reservation, and the room rate you were quoted when making the reservation is what was charged. I understand that there is cheaper options in Grande Prairie, but we do hope you'll consider staying again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa C wrote a review Dec. 2018
Sexsmith, Canada31 contributions3 helpful votes
Stayed one night. Check in was easy even though we didn't have a booking. Room was clean and spacious. Bed was comfortable and even though there was a party venue that they notified us about, it was nice and quiet.
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Date of stay: December 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GM-HIGP, General Manager at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel
Responded Dec. 18, 2018
Hi! Thanks so much for sharing your recent experience! We're so pleased to hear you enjoyed a restful night stay with us. We look forward to welcoming you back again soon! Best Regards, Michelle Bellehumeur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Todd Traveller wrote a review Dec. 2018
Burnaby, Canada40 contributions7 helpful votes
So my review is a little different. I stay in a lot of hotels as I travel for work, and I choose Holiday Inn primarily because they have all been updated and are consistent overall. Usually very clean and usually the same amenities. This property stood out to me among Holiday Inns because of the extra amenities and nice sized rooms with a good layout. It has all the usual stuff like a Keurig coffee machine, mini fridge, decent linens, etc. Heater is very quiet here which is a big deal in a hotel room. Only misses from my view is the ice in the parking lot was crazy and I nearly wiped out walking, and I would love the rooms to have an extra blanket in a cupboard for cold nights. Otherwise, I will stay here again for sure.
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Date of stay: December 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GM-HIGP, General Manager at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel
Responded Dec. 18, 2018
Hi ToddC_11 Thank you very much for your detailed review of our property, as an experienced traveler we very much value your honest feedback. We are so pleased that we were able to meet the expectations you have of Holiday Inn, and that we stand out among the others. As for the misses, we appreciate you providing us the opportunity to make improvements- it is something we will certainly look into, as we are always trying to exceed the expectations of all our guests. We look forward to welcoming you back on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$110 - US$126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites grande prairie, holiday inn grande prairie, grande prairie holiday inn
LOCATION
CanadaAlbertaGrande Prairie
NUMBER OF ROOMS
146
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Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel - UPDATED Prices, Reviews & Photos (Alberta) - Tripadvisor

Frequently Asked Questions about Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel
Which popular attractions are close to Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel?
Nearby attractions include Card's Board Game Cafe (0.4 km), Paint of Interest (0.3 km), and Cineplex Odeon Grande Prairie (0.3 km).
What are some of the property amenities at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel?
Conveniently located restaurants include The Keg Steakhouse + Bar - Grande Prairie, Jax Grill & Lounge, and Ramona's Pizza & Social Hall.
Are there opportunities to exercise at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel have airport transportation?
Yes, Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn & Suites Grande Prairie-Conference Ctr, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.