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Fairmont Jasper Park Lodge

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#6 of 16 Hotels in Jasper
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Fairmont Jasper Park Lodge
Fairmont Jasper Park Lodge
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3,521 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Jasper Park Lodge
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Showing 3,342: English reviews
Edmonton, Canada
Reviewed 3 weeks ago via mobile

We were set up in one of the Deluxe cabins facing the frozen lake - It is so peaceful and quiet. I wonder how it is during other seasons... We were surprised to see a dessert plate setup in the room to welcome the birthday celebrant. The food at emerald lounge is good specially their freshly made pasta! The only...

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Helpful?
Thank IL0v3t0Trav3l
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear IL0v3t0Trav3l, Thank you so much for your positive comments. I am so happy to read that you appreciated the dessert plate set up in your room, birthdays are a very special time and we believe its a day you should be pampered! With that being said I am thrilled to read that it was a birthday weekend to be...

Edmonton, Canada
Reviewed 3 weeks ago

Overall it was a nice experience It was our first stay at JPL - a bit outdated with a few plumbing and noise issues that were taken care at the reception. Outstanding customer service ! Excellent swimming pool/hot tub/change room/spa...

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Helpful?
Thank luminita8
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear luminita8, Thank you for taking the time to share a review of your most recent stay with us. I am thrilled to read that you had a wonderful stay with us enjoying everything from our excellent service to our spa and pool area. I look forward to welcoming you back in the near future. Sincerely, Ken Hall General Manager

West Kelowna, Canada
Reviewed 3 weeks ago via mobile

We thoroughly enjoyed a family get together over the past weekend, at the fabulous FJPL. We had a bit of confusion with different winter rate offerings when we phoned in the reservation, on hold and then they lost our call and we phoned back with a different reservation person with different options, so we were concerned upon arrival. At check...

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Helpful?
1Thank mclavish2017
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Thank you for taking the time to share such a wonderful review. I am thrilled to read that you had an overall excellent stay and despite the cold spell, found fun activities to enjoy around the lodge. I would also like to thank you for your positive comments regarding Ali, I am so happy to read that she was very...

Reviewed 3 weeks ago via mobile

Spent a night here on our road trip through the Rockies a few weeks ago, so unfortunately we didn't get to experience too much of what this place had to offer. Our room was beautiful and modern with a nice cosy feel. The bed was comfy, we had a nice TV and the bathroom was modern. We ordered room service...

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Helpful?
Thank Alanah I
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Alanah I, Thank you so much for your positive comments! I am thrilled to read that you had an excellent stay with us, enjoying everything from your room service to the beautifully described scenery you had looking through your windows. I look forward to welcoming you back for a much longer stay in the near future! Sincerely, Ken Hall...

Reviewed 3 weeks ago

Impressive from the outside, but lacking on the inside. This was my first experience at a Fairmont. My girlfriend had stayed at a few others but it was her first time here too. We were initially very impressed by the grounds and the main lodge and were greeted with good hospitality. Though when I asked a girl at the front...

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Helpful?
1Thank Bradon H
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Bradon H, Thank you for taking the time to provide us with your feedback. I am pleased to read that you were very impressed with our grounds and main lodge, as well found that you were greeted with good hospitality. However I am disappointed to read of the challenges you faced throughout your stay, I truly appreciate your feedback...

Erie, Pennsylvania
Reviewed 4 weeks ago

My wife and I stayed at this resort in September 2016. We were wowed at first, as the checkin experience was incredibly warm and personal. However, once we got into our room and into the more normal parts of the resort, we quickly realized that this hotel is old, dated, in need of updating, and most definitely not worth the...

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Helpful?
1Thank Dave H
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Dave H, Thank you for taking the time to share a review. I am very pleased to read that you were wowed during your check in experience by our wonderful and welcoming front desk team. However I am disappointed to read that we did not meet your expectations in regards to our property. Preserving our rustic charm while still...

Red Deer
Reviewed 4 weeks ago via mobile

Old and dated facility. Money better spent else where. Stayed for 5 days and the sidewalk out front of my room was never cleaned of the ice buildup, paint seen peeling, concrete crumbling and question to management still go unanswered.

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1Thank Scott_783
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Scott_783, Thank you for taking the time to share your feedback. I would like to express my sincere apologies for the challenges you faced during your stay with us, this is certainly not how we envisioned your experience. We have reached out to you by the telephone number you had provided, but have not been able to connect with...

Leduc, Canada
Reviewed 4 weeks ago

A group of friends decided to check out Jasper in January and chose the Jasper Park Lodge as our accommodation. the resort is pricy and there is a $15 per day per room resort fee but it is lovely setting and has many amenities that other accommodation in the park lack. Our friends choose a whistler cabin and we picked...

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Helpful?
1Thank pigeonstreet57
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear pigeonstreet57, Thank you for taking the time to share a review of your most recent stay with us. I am thrilled to read that you enjoyed the amenities we have to offer as well as the activities we have included with our resort fee. I would also like to thank you for your kind comments regarding our friendly and...

San Diego, California
Reviewed 4 weeks ago

Wonderful property! Beautiful location and scenery. Longtime established property. When we checked in the front desk was happily "babysitting" a guests adorable French Bulldog. He made a great welcoming committee! Great service, beautiful accommodation with a fireplace and lake and mountain views. Just fabulous!

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Helpful?
Thank Mareag1951
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Mareag1951, Thank you for such a wonderful review. I am thrilled to read that you enjoyed our welcoming committee that day, I do recall that furry friend helping out our team, he was a fantastic asset! I am also glad to read that you enjoyed our friendly service and beautiful location. I look forward to welcoming you back in...

Reviewed 4 weeks ago

We arrived Thursday for the weekend. We went skiing at Marmot Basin twice. This property is an absolute must visit. The service was outstanding. The food was absolutely delicious. The staff are always so friendly too. The only problem is the weather :/ The skating rink was closed again.. in the middle of January.

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Helpful?
Thank Mark D
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Mark D, Thank you so much for taking the time to share your positive comments. I am very pleased to read that you had an overall excellent experience with us, enjoying everything from the delicious food to outstanding service. Unfortunately we did have to close down our skating rink for a few days due to the mild weather, we...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Oka Sushi
Oka Sushi
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by snow-capped peaks and sparkling lakes, The Fairmont Jasper Park Lodge welcomes you to the Grand Rocky Mountain Lodge Experience. The charming cabins and rustic elegance make it the embodiment of peace, tranquility and natural beauty. Enjoy great golf, a luxury Spa, spectacular outdoor adventure opportunities, uncrowded ski slopes and fine cuisine at The Fairmont Jasper Park Lodge. ... more   less 

Additional Information about Fairmont Jasper Park Lodge

Address: Old Lodge Road Jasper, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Price Range: $223 - $1,066 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Jasper Park Lodge 4*
Number of rooms: 446
Reservation Options:
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Also Known As:
Fairmont Jasper Park Hotel Jasper
Jasper Park Lodge
Fairmont Jasper Park Lodge Jasper
Jasper Fairmont
Fairmont Jasper Park Lodge Alberta
Hotel Style:
#1 Green Hotel in Jasper
#4 Business Hotel in Jasper
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Jasper Park Lodge staff and other travellers.
18 questions
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Vancouver, Canada
over a year ago
Holualoa, Hawaii
5 months ago

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Questions? Get answers from Fairmont Jasper Park Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The cabins are disappointing and over priced.”
  • Water damage ceiling
  • Here is the coffee area with mini fridge, caution the closet is full of wires.
  • You can see the coffee area in the closet in the corner....lol
  • Mini fridge was barely bigger than my hand.
  • Heat turned off in winter and it was 79F and climbing
  • Painted tub full of paint chips.
  • Not sure what this was spilled on the side of the night stand.
  • Not sure what the purpose of this room was???? Great to store our ski gear
 of 5 bubbles Arkas954, 26 Feb 2017 | Read review
“if you can go for one of the suites or cabins”
 of 5 bubbles 331edp, 25 Feb 2017 | Read review
“The lake side suite are wonderfull with a view that is breath taking. We had a full moon one night that was spectacular.”
 of 5 bubbles severin7, 21 Feb 2017 | Read review
“Rooms with views of the lakes are the best. Cabins are especially quaint.”
 of 5 bubbles davem564, 19 Feb 2017 | Read review
“This lodge is very rustic, so I would suggest staying in a cabin with a fireplace! Very romantic!”
 of 5 bubbles Lorie850, 13 Feb 2017 | Read review
5 of 5