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Fairmont Jasper Park Lodge

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#7 of 17 Hotels in Jasper
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Fairmont Jasper Park Lodge
Fairmont Jasper Park Lodge
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3,563 Reviews from our TripAdvisor Community

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Showing 3,383: English reviews
Calgary
Reviewed 22 October 2015

The Jasper Park Lodge is the worst hotel we've visited under the Fairmont brand of hotels. The overall hotel quality is very poor and the service is even worse. The food at the Emerald Lounge was below average and overpriced ($25 for a burger). One shrimp sandwich was so bad, our waiter took the item off of our bill. He...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank albertatravellers836
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear albertatravllers836, Thank you for sharing your comments and observations from your recent visit. I am truly disappointed we were unable fulfill your expectations and achieve our main goal, your complete satisfaction. It is with comments such as yours that allow us to continuously improve our offerings and we hope to welcome you back for a chance to create a...

Vancouver
Reviewed 22 October 2015

The rooms here were awful. The grounds were very nice but the lack of sleep and the cost would make me recommend that everyone stay at a hotel in Jasper and come out to the Fairmont for a day to enjoy the grounds.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank markjY6482LA
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear markjY6482LA, Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. Please accept my apologies your stay did not meet your expectations. I hope you will give us another opportunity to show you the quality hospitality and accommodations you expect should you return to our area in the future. Sincerely, Ken Hall

Edmonton, Canada
Reviewed 22 October 2015

This is our first trip out to JPL where I can't rave about the place. Of course, the scenery, the views and the surroundings are stunning. However, this time it was all the small things that were missing. The fireplace had no matches, no grate, fireplace tools were falling apart, lotions and shampoos were not restocked. Ridiculous cost to request...

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Helpful?
Thank JoH1292
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear JoH1292, Thank you for sharing your comments and observations from your recent visit. I am happy to read you enjoyed the scenery, however, I am disappointed to read the rest of your stay did not meet your expectations. Attention to detail is a point of pride for our teams and I am disappointed these details were overlooked in your...

Auckland
Reviewed 21 October 2015

Opulant rooms with wonderful comforts. Magnificant views and grounds. Fireplace in room. Room service auto add 18percent tip. All the resort restaurants but two were closed for season, which was a shame. Wonderful fitness centre with steam room sauna and changing room with all the ladies creams. Lovely view from hot pool.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank michellehN1211CT
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear michellehN1211CT, Thank you for your review of your recent stay here at Jasper Park Lodge. I am happy to read that you were able to enjoys our magnificent views of Jasper National Park. I look forward to welcoming you in the near future. Sincerely, Ken Hall

Calgary
Reviewed 21 October 2015

Lovely staff and grounds. Comfortable bed however room could have been cleaner. Rooms need updating. Too many emails received before arrival and lengthy survey upon departure. Beautiful location but overpriced.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 690annettes
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear 690annettes, Thank you for taking the time to write a review of your recent stay with us. I am delighted to read you enjoyed the grounds, your bed and had positive interactions with all our staff. Please accept my apologies you felt you received too many emails prior to arrival. We send these so we can better personalize your...

Reviewed 21 October 2015 via mobile

The location and surroundings are exceptional! The lake is a beautiful turquoise blue, the air is fresh and the views are spectacular. On arrival I was greeted with very friendly staff. When I got to my cabin there was a problem with the other unit doors were all open and we could go into other people's rooms. We called the...

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Helpful?
Thank Bon M
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Bon M, Thank you for taking the time to write a detailed review of your recent stay with us. I am happy to read you had positive interactions with our staff, however, I am disappointed to read the rest of your stay did not meet your expectations. I will certainly follow up with our reservations and front office teams...

Grande Prairie, Canada
Reviewed 21 October 2015 via mobile

I am lying on my hotel bed with no power in my room. Apparently the front desk was aware of a power outage but didn't feel the need to inform anyone staying in cabins. The ancient doors locked me out on arrival. Pool is awesome but doesn't make up for the lack of upkeep. The staff is very polite but...

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Helpful?
Thank erindeeuecuek
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear erindeeuecuk, Thank you for your comments and observations from your recent visit. Please accept my apologies your stay did not meet your expectations. Our Housekeeping Teams worked diligently, providing letters advising of the power outage, flashlights and bottled water to every room before the power outage. Please accept my apologies you did not find these in your guest room....

York, United Kingdom
Reviewed 21 October 2015

We were rather disappointed at this hotel. We were originally offered one room in which the furniture was scratched and rather tatty. We then moved to another room in which there was no running water (due to building work on the site) and the curtain rail fell down as we closed the drapes! Finally we were transferred to a third...

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Helpful?
Thank Simon F
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear Simon F, Thank you taking the time to write a review of your recent stay with us. Please accept my most sincere apologies, as we obviously fell short in providing you with a memorable and magical experience. I can certainly understand your disappointment. I am glad that we were able to arrange for alternative compensation though this of course...

Calgary
Reviewed 20 October 2015

First time back in many many years and it was great to see it has been kept up to what one expects from Fairmont properties. Also nice to see lots of wildlife (mule deer, wapiti, sheep) as well. Wish we could have stayed longer!

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Helpful?
Thank trotteuse
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear trotteuse, Thank you for your continued patronage and taking the time to write a review of your recent visit. I am happy to read you got to see some of the local wildlife during your visit. I look forward to welcoming you in the near future. Sincerely, Ken Hall

Morinville, Canada
Reviewed 19 October 2015

This was our special night for our honeymoon and the parking was impossible, food was not the best and for what we got it was way over priced. We would not go back to this hotel, we had other places we stay for over half the price less and was much more enjoyable

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank micheler338
FairmontJPL, General Manager at Fairmont Jasper Park Lodge, responded to this review

Dear micheler338, Thank you for choosing the Fairmont Jasper Park Lodge to celebrate such a special occasion. I am disappointed to read your stay did not meet your expectations. Please accept my most sincere apologies in regards to the issues you had with parking and prices in our restaurants. Kindly note we have a team of friendly valets available 24...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Oka Sushi
Oka Sushi
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by snow-capped peaks and sparkling lakes, The Fairmont Jasper Park Lodge welcomes you to the Grand Rocky Mountain Lodge Experience. The charming cabins and rustic elegance make it the embodiment of peace, tranquility and natural beauty. Enjoy great golf, a luxury Spa, spectacular outdoor adventure opportunities, uncrowded ski slopes and fine cuisine at The Fairmont Jasper Park Lodge. ... more   less 

Additional Information about Fairmont Jasper Park Lodge

Address: Old Lodge Road Jasper, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Price Range: $273 - $1,182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Jasper Park Lodge 4*
Number of rooms: 446
Reservation Options:
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Also Known As:
Fairmont Jasper Park Hotel Jasper
Jasper Park Lodge
Fairmont Jasper Park Lodge Jasper
Jasper Fairmont
Fairmont Jasper Park Lodge Alberta
Hotel Style:
#1 Green Hotel in Jasper
#4 Business Hotel in Jasper
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Jasper Park Lodge staff and other travellers.
19 questions
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Vancouver, Canada
over a year ago
Holualoa, Hawaii
7 months ago

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Questions? Get answers from Fairmont Jasper Park Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a cabin”
upclosebanff, 24 Apr 2017 | Read review
“Check if you are disabled that you will be able to access your accommodation”
winnie1219, 23 Apr 2017 | Read review
“Spend a little extra and upgrade to a suite. You will not be disappointed”
TTvacationgal, 17 Apr 2017 | Read review
“Rooms are located all over the property.”
126lakeside, 10 Apr 2017 | Read review
“If you have dog allergy's be aware dogs are allowed throughout the resort”
CanuckAlberta, 10 Apr 2017 | Read review
5 of 5