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Pyramid Lake Resort
822 reviews
#7 of 17 Hotels in Jasper
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KM 6 North on Pyramid Lake Road, Jasper, Jasper National Park, Alberta T0E 1E0 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
360
Panoramas (8) Room & Suite (370)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-out
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Updated 21-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pyramid Lake Resort
More questions?
Updated 21-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 17 hotels in Jasper
Location
Cleanliness
Service
Value
Discover our newly renovated chalet-style Alpine resort, featuring 62 guest rooms—all with a fireplace and breathtaking lake and mountain views. Open year-round and located about 6 km from the Jasper townsite, Pyramid Lake Resort is a destination like no other in Jasper National Park. Here, you’ll get front row seats to nature’s magnificence. Winter brings out the best of outdoor activities on the frozen shores of Pyramid Lake. Choose from snowshoeing, cross-country skiing or fat biking. There's no shortage of things to do no matter when you visit. In summertime, rent a kayak, canoe, paddle boat or mountain bike onsite at the lodge. Explore Jasper’s mountain landscape as you watch for wildlife from the lake or on nearby hiking trails. They have implemented industry-leading distancing and cleaning standards in a partnership with Lysol to keep guests and staff safe.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Bicycle rental
Boating
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Sauna
Breakfast available
Canoeing
Hiking
Skiing
Canoeing offsite
Fishing
Banquet room
Meeting rooms
Spa
BBQ facilities
Gift shop
Newspaper
Non-smoking hotel
Picnic area
Sun terrace
24-hour front desk
Laundry service
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Room features
Housekeeping
Safe
Seating area
Wake-up service / alarm clock
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Family
Languages Spoken
English
Location
Full view
Contact
KM 6 North on Pyramid Lake Road, Jasper, Jasper National Park, Alberta T0E 1E0 Canada
See all nearby hotels822Reviews17Q+A100Room tips
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Popular mentions
Awesome view, large room perfect for any season Little drive from town , look around on the way from town to hotel Is nice. 2 lakes on the way and pyramid lake great to see. No options for food so get it from town
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Date of stay: December 2021Trip type: Travelled with family
Helpful
Response from Bronson Albano, Guest Services / Front Office at Pyramid Lake Resort
Responded 3 weeks ago
Dear One L, Thank you for a 5 star review and for joining us at the Pyramid Lake Resort upon your recent visit to Jasper. Your review is important to us and we appreciate the time you took to write. I was pleased to read that you enjoyed our resorts scenery and that you had a spacious room for you and your party. We do have an onsite restaurant called the Pines that is currently open for breakfast 7 days a week and for dinner from Thursday - Sunday evenings. For any potential guests reading this response, please don't hesitate to give us a call to inquire of our dining hours and reservations. We sincerely appreciate your positive feedback and hope you get a taste of Pines for your next visit. Kind Regards, Bronson Albano Guest Services Manager
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We held our brunch wedding reception at the Pines restaurant, and were blown away by the staff & facility. Great food, great service, and a beautiful environment which perfectly suited the mood we hoped to capture for our day! Our family & friends felt well cared for at the resort, and visiting was made easy by the proximity to one another. We also felt the venue took COVID risk seriously, which made us more comfortable, and staff were very accommodating.
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Date of stay: December 2021
Rooms
Location
Service
Helpful
Response from Bronson Albano, Guest Services / Front Office at Pyramid Lake Resort
Responded Dec. 16, 2021
Dear Victoria M, Thank you for joining us at the Pyramid Lake Resort for such a special day. We are so glad we could be apart of it and help you create lasting memories. I was thrilled to read that you enjoyed our staffs service and our beautiful resort situated right on Pyramid Lake. I am pleased that you and your party felt comfortable during your time spend with us as well. We do our very best to ensure all of our guests feel safe when visiting in these unprecedented times. We sincerely appreciate your positive feedback and look forward to welcoming you back to our resort in the future. Kind Regards, Bronson Albano Guest Services Manager
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Our arrival experience was excellent, I was very pleased with the front desk, they even went above and beyond offering my 7 year old s’mores for the evening. Our room was VERY clean , our view (29) was obstructed to trees but you could see the lake a bit. The heat was a HUGE issue, it was incredible hot when we arrived. I turned off the heat immediately and opened the window. I did approach the front desk with my concerns with the heat. I was told it was the “in floor heating and to open the window. The school was not available due to potentially freezing the pipes”. I was up multiple times to open the window for a while and then close it as soon as I could, it was abnormally hot. My kids barely slept because they were sweating. For security reasons being a lower floor room and travelling solo with my daughters, I did not feel comfortable leaving my sliding door open all night. We then had to make a call to the front desk because of the nosey people above us, 11:45 and their chatting and non stop walking around was becoming an issue, they were quiet a few minutes after I called the front desk. These issue were rectified at the end of the trip after complaining (another guest also complained at the same time about heat ). We were given a $80 credit. We made a dinner reservation at the restaurant and it was a pretty decent experience. However, very very pricey and adventurous food selections. The food was good. Be prepared to spend quite a bit for a family of 5. Our stay included breakfast, we arrived and the front lady came across as very rude when I asked if this was the particular restaurant we were to eat at for our included breakfast. She continued to question our “voucher” saying “the front desk would have explained this voucher” overall , she made me feel judged and like I was trying to get something I didn’t actually pay for. I sent my girls to the room to grab our key card envelope and sure enough the voucher was in the key card. It seemed as if she didn’t believe me, I finally had to ask for a table because regardless of the voucher , my daughters and I wanted to eat breakfast. When my daughters arrived with the voucher, I asked about the free breakfast only being for 2 when on my reservation it was 4. No big deal, just asking. The waiter asked the lady we were in contact with initially and she clarified , again within tone. The waiter was then making comments as if we were not able to pay for our added extras “I’ll just take your specialty latte off the bill”. Sure, nice gesture but that wasn’t what I asked. This took place after I asked what was included for the breakfast(I didn’t ask for the free breakfast! I am very financially secure and can without a doubt , have paid for our breakfast, it was their Alberta residence special when I booked) I am a younger mom with three kids and didn’t appreciate being treated any different by the front end staff at the restaurant. We have stayed and dined at multiple 5 star hotels and it’s very inappropriate to be judging or treating people differently , especially in the hospitality business of this hotel, it’s a big money maker, I was disappointed. Outside of our dining experience and heat issue the stay was absolutely perfect. We were able to do a quick hike to the beautiful Pyramid Island, it was easy enough for my 7 year old. Hot tub is nice and relaxing. My girls loved the s’mores and hot chocolate. Beds were very comfortable. I hope to return with my husband for a better experience next time.…
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: There is quite a steep hill to access rooms, be aware when checking in , especially for elderly.
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Helpful
Response from Aman Gupta, Guest Services / Front Office at Pyramid Lake Resort
Responded Nov. 15, 2021
Dear kyrajasman, Thank you for taking the time to review your recent stay at the Pyramid Lake Resort. We take your comments seriously and are committed to ensuring that our guests have a memorable visit. Your comments help us in achieving this goal. I am pleased to read that you enjoyed your stay with us and were welcomed by our friendly front desk team member. I am also happy to read your positive comments about the room’s cleanliness standards and our hot tub. I was disappointed to read that we did not meet all your expectations during your stay with us. Please accept my sincerest apologies for the heating and noise issues you faced. I am glad to know that the noise issue was resolved promptly, however, it took some time for us to resolve the heating issue and I hope you were satisfied by our service recovery efforts due to the delay. We pride ourselves in offering only the best to our guests and assure this experience is not common with that of our standards. Please accept my apologies regarding your dining experience. I spoke to the team member and there seem to be some miscommunication as our team member meant no disrespect. Please be assured that this is not the level of service standards we uphold ourselves to and is not a common occurrence. With respect to the Alberta Residents Breakfast Package, the package only includes breakfast for two adults which is stated on our website. I'm sorry if this caused you any grief. We sincerely appreciate your constructive comments. They help us better understand our strengths and weaknesses as we are committed to the continuous improvement of our operations. Thank you for choosing the Pyramid Lake Resort as your Jasper getaway. I hope you enjoyed your time in the National Park. I urge you to reach out to me at agupta@pursuitcollection.com when you plan to visit Jasper again. I personally would like to welcome you back to our hotel to provide you with the stay we intended and that you expected. Sincerely, Aman Gupta Guest Services Manager
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The resort is situated at a beautiful quiet location giving us the perfect break from the city life. The rooms were clean, comfortable and had amazing views of the lake and mountains. The service was great as well.
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Date of stay: October 2021Trip type: Travelled as a couple
Helpful
Response from Bronson Albano, Guest Services / Front Office at Pyramid Lake Resort
Responded Nov. 8, 2021
Dear mashalp2021, Thank you for sharing about your recent experience with us at the Pyramid Lake Resort. Your review is important to us and we appreciate the time you took to write. I was pleased to read that you enjoyed your overall getaway from the city and found peace at our resort. We strive to exceed our guests' expectations by providing excellent services and hospitality. Our goal is to make each and every experience enjoyable and to help you make great memories. Each day, our team aims to do the very best job we can and reviews like yours make it worthwhile. Thank you for choosing the Pyramid Lake Resort as your Rocky Mountain escape. We look forward to welcoming you back in the future. Kind Regards, Bronson Albano Guest Services Manager
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We stayed three nights here while we were visiting Jasper. The room is nothing special but it was clean and nicely maintained. The view from our balcony made up for it - too bad the blinds on our front window couldn't be opened to enjoy it from inside also. The food at the restaurant is expensive but also top notch - every server we dealt with was friendly, helpful and knowledgeable. The lake itself is lovely, you couldn't ask for a prettier spot to sleep.
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Date of stay: September 2021
Location
Cleanliness
Service
Helpful
Response from Bronson Albano, Guest Services / Front Office at Pyramid Lake Resort
Responded Sep. 24, 2021
Dear Susan R, Thanks for joining us at the Pyramid Lake Resort on your recent visit. Your feedback is very important to us. I appreciate the time you took to write. We strive to exceed our guests' expectations by providing excellent services and hospitality. I was happy to read you enjoyed a clean room, friendly service, and a top notch meal at the Pines restaurant. I am also happy you were able to take advantage of the beautiful scenery our resort has to offer. Our goal is to make each and every experience enjoyable and to help you make great memories. Each day, our team aims to do the very best job we can and reviews like yours make it worthwhile. We sincerely appreciate your feedback and your business. Thank you for choosing the Pyramid Lake Resort as your Jasper getaway. We hope you come back and see us again soon! Kind Regards, Bronson Albano Guest Services Manager
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PRICE RANGE
US$136 - US$527 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
coast pyramid lake hotel jasper, pyramid lake jasper, coast pyramid lake jasper
FORMERLY KNOWN AS
Coast Pyramid Lake Resort
LOCATION
CanadaAlbertaCanadian RockiesJasper National ParkJasper
NUMBER OF ROOMS
62
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Claim Your Listing Frequently Asked Questions about Pyramid Lake Resort
Which popular attractions are close to Pyramid Lake Resort?
Nearby attractions include Mount Edith Cavell Trail (4.5 km), Athabasca Falls (6.4 km), and Pyramid and Patricia Lakes (1.0 km).
What are some of the property amenities at Pyramid Lake Resort?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at Pyramid Lake Resort?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Pyramid Lake Resort?
Guests can enjoy an on-site restaurant, breakfast, and barbeque facilities during their stay.
What are some restaurants close to Pyramid Lake Resort?
Conveniently located restaurants include Harvest Food & Drink, The Pines at Pyramid Lake Resort, and Sunhouse Cafe.
Are there opportunities to exercise at Pyramid Lake Resort?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are pets allowed at Pyramid Lake Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pyramid Lake Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Pyramid Lake Resort have any great views?
Yes, guests often enjoy the mountain view available here.
Is Pyramid Lake Resort accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.