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Medicine Hat Lodge Resort, Casino & Spa

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Medicine Hat Lodge Resort, Casino & Spa
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576 Reviews from our TripAdvisor Community

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Showing 575: English reviews
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Reviewed 3 days ago NEWvia mobile

Birthday or any occasion great fun place to take the family. Always a comfortable, enjoyable experience for everyone. Restaurant delivers right to your room even before you arrive at the hotel. They even helped us store our ice cream birthday cake until everything was ready. Great location and place to stay in the Hat.

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Helpful?
Thank Yvonnepotter
Reviewed 1 week ago NEW

I recently stayed at the Lodge over Easter weekend with my family, our stay was fantastic.The staff was very accommodating and friendly! Room service was quick and delicious..and the water slides were so much fun! I would definitely recommend this hotel to anyone looking for a comfortable stay!

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Thank Tapanga K
Reviewed 1 week ago via mobile

Medicine hat lodge needs an update in a bad way. The waterslides are old and so are the rooms. Booking a birthday party? They hold too many birthday parties at once, it's too busy and unsafe with that many going on. However if you are going out for a night at the casino, it's newly renovated and very nice! They...

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Thank Burmiss
Reviewed 1 week ago via mobile

Facility was ok. Needs updating but not horrible. Slides fun but pictures show either photoshop or very old pictures. Pool area very worn paint & rusty supports & lots of free standing water. Shower had mold. Bathroom door has water damage. No one to monitor slides, only pool attendants were handling towels. Room was very hot, room cooling system only...

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Thank Travelingfamoly
Taber, Canada
Reviewed 2 weeks ago via mobile

I have stayed at this hotel many times over the years but was surprised at the new hospitality and great food. Our family of 5 was greeted by the Chef near the check in and he took time with us explaining his menus and allowing us to taste some of his appetizers. My kids loved the food and we decided...

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Helpful?
Thank Abelas
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I am pleased that you enjoyed your time with us. Even more delighted that you enjoyed your meals as well. I will be sure to let the Chef know that his efforts were appreciated. We hope to see you back again with us soon. Kind Regards, Steve Batten

Out of town
Reviewed 3 weeks ago

My family was visiting me in Medicine Hat,we went to the restaurant in the Lodge,I had Half a chicken with Wild rice pilaf and different flavoured carrots the meal was excellent and so was the service,I will absolutely go there again

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Helpful?
Thank Kenneth M
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your experience with us. I am delighted to hear you enjoyed your meal. I will be sure to let the Restaurant and Kitchen staff know that their efforts were appreciated. We hope to see you back with us again soon. Kind Regards, Steve Batten

A TripAdvisor Member
2 reviews
Reviewed 4 weeks ago via mobile

The gentleman (Pratik)at the front was great during my check in. There was a pro with my online reservation, however he took charge of the situation and calmed me down till the situation was resolved.

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Helpful?
Thank A TripAdvisor Member
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I am delighted that Pratik was able to assist and resolve your problem. We will be sure to let him know that his assistance was appreciated. I hope to see you back with us again soon. Kind Regards, Steve Batten

Reviewed 22 March 2017

I spent a couple of days here and the staff were kind courteous and professional. The room was great and the pool and water slid were awesome. There was one employee, Pratik, who was very helpful, it was like he was going above and beyond to provide a great hotel experience. Over all I am very pleased with my stay.

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Helpful?
Thank Kidman I
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. We are delighted you had such a great stay. I will be sure to let Pratik know that you found him helpful. He will be please to know his efforts were appreciated. We all hope to see you back with us again in the near future. Kind Regards,...

Reviewed 10 March 2017 via mobile

For the price, it's not worth it to stay in a room at this hotel. The bathrooms in the hotel are disgusting and dated with cracked tiles in the shower and just in general tiny. The rooms are ok, nothing special though. The water slides are old and definitely not what they once were. The pool smelled like rotten eggs...

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1Thank Zangry
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. We are sorry to hear that your stay did not meet your expectations. We will be looking at the room you stayed in to schedule in any maintenance that may need to be done in the bathrooms. When there is higher volume of guests in the pools this...

Calgary
Reviewed 10 March 2017

I was apprehensive at first because it had the Casino attached, but I the two days I was there I never even saw it. The rooms were clean, nothing special, but everything you could expect, including a small beer fridge. The staff was good and the front counter people easy to deal with. Saving the best for last was the...

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Helpful?
Thank derekcM2488NL
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I am pleased to hear you all had such a good time, and delighted that you found our water park the best one that you have come across. We do like to give our guests an added value for staying with us by offering discounts in our Restaurants,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Medicine Hat Lodge Resort, Casino & Spa is southern Alberta's only four star resort and largest entertainment complex. We are proud to offer a variety of amenities including guest rooms and luxury suites, banquet & meeting facilities, a buffet restaurant, lounges, fine dining, giant indoor water slide park, exercise facility, one of Canada's top spas, a full service casino and so much more! We have something for everyone, all under one roof! ... more   less 

Additional Information about Medicine Hat Lodge Resort, Casino & Spa

Address: 1051 Ross Glen Dr SE, Medicine Hat, Alberta T1B 3T8, Canada
Region: Canada > Alberta > Medicine Hat
Price Range: $132 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Medicine Hat Lodge Resort, Casino & Spa 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Medicine Hat Lodge Resort, Casino And Spa
Medicine Hat Lodge Hotel Medicine Hat
Medicine Hat Hotel
Medicine Hat Resort
Medicine Hat Lodge Resort, Casino & Spa Alberta
Hotel Style:
#4 Family Hotel in Medicine Hat
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Questions & Answers

Here's what travellers have asked, with answers from Medicine Hat Lodge Resort, Casino & Spa staff and other travellers.
5 questions
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3 days ago
over a year ago
Viking, Canada
over a year ago

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Questions? Get answers from Medicine Hat Lodge Resort, Casino & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room around the pool if you have kids”
derekcM2488NL, 10 Mar 2017 | Read review
“Pool side rooms are great!”
rowanc458, 26 Feb 2017 | Read review
“rooms in the south tower are quieter”
jen123645, 25 Feb 2017 | Read review
“Reserve early”
GlenS959, 29 Jan 2017 | Read review
“If you are going swimming, get a room on the main level walk out to the pool”
, 22 Jan 2017 | Read review
5 of 5