If I could leave a negative star I would. My 13 year old daughter and her friend were waiting for a cab, in the lobby trying to stay warm in what feels like -20 with blowing snow.. I called said cab left my cc info and the hotel threatened the girls with calling the police. I had even called front desk to let them know I had a cab coming if they could just stay warm in there until it arrives. The hotel staff sent the cab away and told the driver they had the police coming. When I called the hotel back after the dispatcher at the cab company called me to let me know what just happened the front desk agent tried to lie and say the driver refused to take them because they were under age. He said the police were going to be coming to collect them.. absolutely disgusted with this.…
was a good room for a decent price. way better than the comfort inn across the street that screwed me over for a lot more money. this place was good. the restaurant is fantastic. i will defiantly stay here again the next time i’m in medicine hat
For 270/night the tvs should work, no rips in furniture, and the temperature/furnace should be quiet enough to actually sleep. I will never spend that much money there again and will look else where to stay, dirty towels for hot tub
While we are close neighbors to this hotel, we were excited to have won a free night stay + complimentary breakfast during the Stampede breakfast back in July. I thought of it as an opportunity for us to try it out and be able to offer MH Lodge our local critique for travelers out there. Being a 4-star hotel, I would have to say there were a few things that need much improvement including the minor damages found inside out room from a torn box spring to a shaking toilet bowl not securely fastened to the floor. the waterpark which is one of the main attractions was a big disappointment. The hot tub was closed without prior notice and the water temperature for the rest of the pools was well below standard. I was shivering after 10 minutes of being in the water. Aside from that, the beds were very comfortable, the complimentary breakfast was great too. Food not clearly labeled and one cereal was mislabeled. It was nice that we could enjoy a free night and breakfast, but if we had to choose a place for $158 per night, there are definitely other places with better value and cheaper for what was offered here. …
Rooms in the old section of the hotel are over priced for the condition that they are in. Staff do the best they can with outdated fixtures & furnishings. Experienced problems with aging key system. Security needs to do a better job of controlling noise late at night. The food is good, & the service excellent.
It was an awesome getaway for me and my family! We enjoyed the pool, the food and the room. The personnel was very happy and friendly, It is an amazing place for family with many amenities and entertainments.
The hotel rooms are very outdated. The first room they sent us too was not ready at all. The second room suited our sleeping needs. Beds were comfortable. The heater also did not stay on the correct temperate and would blow cold air after the room was too temperature. The restaurants are fantastic . The pool hot tub was closed which was also a very disappointing. The kids loved the slides , which was the main reason why we had booked this hotel. Shower rooms could also use a good clean and update!
Was not satisfied with my stay. My room was old with a hard mattress, old pillows, heater wouldnt work and was scared due to how old it was - would I die from carbon monoxide... due to heater being so old and trying to turn it on.
Use to love this place. Styed with my husband for one night and will never return. Hot tub is closed down, pillows are lumpy and terrible. Walls are really showing age. Bathroom doors are chipped and damaged. Curtains are worn and terribly wrinkled. Was in a pool side room and was suppose to have a gift basket in the room, we had nothing but the letter tellung us about the gift. I tried to call front desk to inquire about this but no one answered. Talked to front desk in the morning and didnt even get an apology. We did order room service and it was quite good. But we will go elsewhere next time.
The lady at front very rude she never said hello or enjoy your stay. Sent us to our rooms and apparently my card never went through, she called and rudely said your card declined come down immediately. I had had it at that point. A friendly gentleman at the desk helped figure it out, he mentioned I wasn't the first to say she was rude. He helped me figure out the problem. I never should of had to come back down, she should have done her job properly and dealt with it before she sent us to our room. She should be cleaning rooms not dealing with customers.