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Medicine Hat Lodge Resort, Casino & Spa

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Medicine Hat Lodge Resort, Casino & Spa
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569 Reviews from our TripAdvisor Community

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There are newer reviews for Medicine Hat Lodge Resort, Casino & Spa
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Showing 568: English reviews
Gloucestershire
Reviewed 13 February 2017

We love the Lava Lounge at the Casino. Great atmosphere, great foo, great beer. A really fun place to relax, watch sport or gamble (no gambling for me) Bar snacks are plentiful and tasty, bar staff are polite, hard working and fun.

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Helpful?
Thank Joanne W
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I am delighted that you enjoyed the Casino and Lounge, also that you found the staff hard working and polite. I will be sure to pass on your kind remarks to them. We hope to see you back with us again soon. Kind Regards, Steve Batten

Reviewed 9 February 2017 via mobile

Went for a work conference and i have to say 80% of people had their coats on due to cold weather the tea and coffee was always out and no glassware when i got up to get a tea or coffee. The water was filled only at breaks and only one jug for 6 people half of us were thirsty...

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Helpful?
Thank Shannell W
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I am sorry to hear that you had some issues whilst attending a conference with us. I will be sure to pass on your observations to the Conventions Manager, so they can review and coach their staff on how to prevent something like this reoccurring. We appreciate your...

Reviewed 29 January 2017 via mobile

We just spent the weekend in a poolside room and loved it! We spent the whole weekend at the lodge swimming and watersliding. ( and eating) Front desk Staff and house keeping were absolutely amazing! Huge thank you to the kitchen staff. I ran out of milk for my baby so I went down to the restraunt at 11:30pm and...

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Helpful?
Thank Jodie F
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I am delighted to hear that you had such a great stay with us. I will be sure to pass on all your kind words to the staff involved. I hope to see you all back again soon for more family fun. Kind Regards, Steve Batten

Medicine Hat
Reviewed 29 January 2017

Perfect Stay. The room was excellent, clean, his and her shower. The Manager talked with us and found it was our 22 anniversary and said he would make our stay excellent and it was. The ate supper at the Italian restaurant, and had a buffet breakfast that was very good. Glad we stayed at the Medicine Hat Lodge as usual...

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Helpful?
Thank Glen S
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. It is heart-warming to know that you have celebrated your wedding anniversary at the Hotel for the past 22 years. I am even more delighted to hear that we have never let you down. We hope to see you both back again next year to celebrate your 23rd....

Kelowna, Canada
Reviewed 27 January 2017

We Had an Excellent Stay!!! Just wanted a night away. The room was nice and spacious. The bed was nice and comfortable. The breakfast that was included at a wide variety of options. The front desk staff where fast and efficient. The hotel has many great options for entertainment from the pool with 2 water slides and the casino spent...

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Helpful?
Thank biff78
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I am delighted to hear about your great stay, and that all the staff we fast and efficient. Sorry to hear that you didn’t have too much luck in the Casino. We hope to see you back with us again soon and perhaps you will have better luck....

Reviewed 22 January 2017

We stayed here for 1 night and we were glad it was only 1 night. The beds are horrible. Lumpy, move around alot, and simply very uncomfortable. We barely slept and were anxious to get up in the morning and leave because laying in the bed was just that uncomfortable. The room was spacious but outdated and had a "dark"...

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Helpful?
Thank Katie P
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I am sorry to hear you had such a bad sleep. I would like you to contact me so I may look at the room you stayed in. This will enable us to follow up with Housekeeping and Maintenance. I hope you choose to give us a second...

Calgary, Alberta
Reviewed 21 January 2017 via mobile

we stayed on the south tower as always and let me say that most of the time it is quiet but not this visit on January 7th. starting at 10:30 the room across from us had visitors coming and going making a lot of noise, yelling like drunks do. we had enough around 12:30 a.m. and called the desk to...

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Helpful?
1Thank rh_mckay
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. Firstly let me apologize for the behavior of the guests that ruined your stay. We do of course have security and they should have shut this party down. I would like you to contact me as the reply that the Guest Service Agent gave you at checkout was...

Regina, Canada
Reviewed 19 January 2017

Everything about this place is dated and although I'd say its clean its like old stained if that makes sense. Or grungy clean if that makes sense. Beds were ok, hot tub and slides were good. Food was expensive and not much variety. Wouldn't be my first choice but another family member had picked it.

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Helpful?
Thank Jessica S
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us Our hotel has been in Medicine Hat for over 30 year, we are currently undergoing Renovations to bring the space more up to date. I’m happy you acknowledged that although old it is clean. I hope you decide to give us another chance and return to enjoy the...

Reviewed 15 January 2017 via mobile

I planned a romantic getaway weekend when my hubby got home from work at the Medicine Hat Lodge. Booked a jacuzzi sweet, got to the room and surprised my husband with a stunning room with chilled champagne and chocolate covered strawberries waiting in the fridge. Our room was stunning, extremely clean and definitely set the mood. Not to mention the...

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Helpful?
1Thank Emma M
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I am delighted to hear you had such a great stay. We do get a lot of couples from Medicine Hat book a Romantic Getaway with us, for well-deserved rest and relaxation. Next time you may want to consider a visit to our Spa as well. We hope...

Edinburgh, United Kingdom
Reviewed 13 January 2017

Nice rooms, good location with lots of parking next to the Mall. Stayed during the stampede. Pool and shoots are great, and always busy. It does get a bit busy at check in and if you book a room through Expedia the room you get may be a 'Special' Expedia room (small), but when we spoke to reception they moved...

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Helpful?
Thank Joe R
medhatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I am delighted that reception were able to assist you with an upgrade to a suite. It seems that you had a great stay with us . We certainly hope to see you back with us sometime in the near future. Kind Regards, Steve Batten

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Medicine Hat Lodge Resort, Casino & Spa is southern Alberta's only four star resort and largest entertainment complex. We are proud to offer a variety of amenities including guest rooms and luxury suites, banquet & meeting facilities, a buffet restaurant, lounges, fine dining, giant indoor water slide park, exercise facility, one of Canada's top spas, a full service casino and so much more! We have something for everyone, all under one roof! ... more   less 

Additional Information about Medicine Hat Lodge Resort, Casino & Spa

Address: 1051 Ross Glen Dr SE, Medicine Hat, Alberta T1B 3T8, Canada
Region: Canada > Alberta > Medicine Hat
Price Range: $135 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Medicine Hat Lodge Resort, Casino & Spa 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Medicine Hat Lodge Resort, Casino And Spa
Medicine Hat Lodge Hotel Medicine Hat
Medicine Hat Hotel
Medicine Hat Resort
Medicine Hat Lodge Resort, Casino & Spa Alberta
Hotel Style:
#4 Family Hotel in Medicine Hat
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Questions & Answers

Here's what travellers have asked, with answers from Medicine Hat Lodge Resort, Casino & Spa staff and other travellers.
4 questions
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over a year ago
Viking, Canada
over a year ago

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Questions? Get answers from Medicine Hat Lodge Resort, Casino & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room around the pool if you have kids”
 of 5 bubbles derekcM2488NL, 10 Mar 2017 | Read review
“Pool side rooms are great!”
 of 5 bubbles rowanc458, 26 Feb 2017 | Read review
“rooms in the south tower are quieter”
 of 5 bubbles jen123645, 25 Feb 2017 | Read review
“Reserve early”
 of 5 bubbles GlenS959, 29 Jan 2017 | Read review
“If you are going swimming, get a room on the main level walk out to the pool”
 of 5 bubbles , 22 Jan 2017 | Read review
5 of 5