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Holiday Inn Express and Suites Medicine Hat

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Holiday Inn Express and Suites Medicine Hat
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197 Reviews from our TripAdvisor Community

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Showing 197: English reviews
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Reviewed 2 days ago NEWvia mobile

My family stayed at the holiday inn express this past weekend. We really enjoyed our stay. The staff was friendly and accomodating. The rooms were clean, and well equipped with necessities. The water slide, and pool were great. The continental breakfast also had a nice variety of breakfast items. We really enjoyed the express pancake machine. We stayed from a...

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Helpful?
Thank littlebambi11
Calgary
Reviewed 2 weeks ago

Have stayed at this Holiday Express previously, and rated it as very good. This is to confirm how good it is. I had several issues with the room, small but annoying. Shared them with the front desk at check out, and was blown away by the appreciative response offered by the desk staff. Attention to detail, satisfying the customer, and...

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Thank billmI5711KQ
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear Valued Guest, Thank you so much for your great review, we are very happy that our staff met and exceed your expectations. one of our main value at Holiday Inn to deliver exceptional service and products. We look forward to welcome you back in the near future. Have a great day! Sincerely, Saleem Khataibeh General Manager

Calgary, Canada
Reviewed 17 March 2017

Many thanks to the Holiday Inn Staff who never fail to deliver on creating an exceptional guest experience even for one night! Special thanks to the Front Office staff who were very accommodating during my early check-in and for upgrading me to a junior suite.

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Helpful?
Thank lindas812017
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear lindas812017, Thank you so much for your kind review and for recommending our hotel to your friends and family. We enjoyed having you here, and definitely look forward very much to your next stay. It was our privilege to be of service to you. Have a wonderful day! Sincerely, Saleem Khataibeh General Manager

Red Deer, Canada
Reviewed 14 March 2017

I travel with the Holiday Inn/Holiday Inn Express brand fairly regular, and this one falls somewhere in the middle. Typical Express breakfast, nothing to write home about. Cleanliness was maybe a 7 out of 10 and internet was inconsistent. From the outside the hotel seemed on the newer side, but you don't really get that feeling otherwise. They had nice...

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1Thank Trav_Abr0ad
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear Valued Guest, Thank you very much for your comments. I am terribly sorry you experienced a less than satisfactory stay the last time you were here. Please accept our sincere apologies for any inconvenience. We hope you will allow us to redeem ourselves and hopefully change your impression of Holiday in Express Medicine Hat. I would really like to...

Saskatoon
Reviewed 14 March 2017 via mobile

Our family with 2 small children stayed at this Hotel for one night. I booked online and chose this hotel over the Medicine Hat Lodge because of the reviews and also because our children wanted to go swimming. When we arrived at the hotel, we were told the entire pool area was closed for several days(while this was NOT posted...

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1Thank guest953
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear Valued Guest, Thank you very much for your comments. I am terribly sorry you experienced a less than satisfactory stay the last time you were here. Please accept our sincere apologies for any inconvenience. We hope you will allow us to redeem ourselves and hopefully change your impression of Holiday in Express Medicine Hat. I would really like to...

Lethbridge, Canada
Reviewed 11 February 2017 via mobile

Ok, so the HI Express is not a five star hotel. But it does get five circles for this review. Pool is clean and the waterslide is great for the kids. Breakfast is pretty standard for an HIE hotel. It was the front desk staff that put this location over the top. Jarrett was incredibly helpful, thoughtful, and to be...

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Helpful?
Thank EMPER0R_ZURG
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear EMPER0R_ZURG, Greetings from Holiday Inn Express & Suites Medicine Hat! Thank you so much for writing such a wonderful review of our Property. I'm so happy to read that you enjoyed our hotel and our staff did exceed your expectations. We will ensure to pass your compliment to Jarrett. Please consider Holiday Inn Express Medicine Hat to be your...

Edmonton
Reviewed 10 February 2017 via mobile

I travel a lot for work and frequent the Holiday Inn chain to build points and due to their usually excellent hotel experience. This one falls short of that. Pros: -staff is friendly Cons: -dirty room (I found toenails in the tub) reading other reviews it seems like the housekeeping staff isn't up to par -Internet is very slow, I...

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1Thank flipside44
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear Valued Guest, First of all, let me start by thanking you for taking the time to share your feedback with us. We are sincerely disappointed to hear that your experience was less than satisfactory and we do apologize for any inconvenience. I will definitely share your feedback with our housekeeping team. We sincerely hope that you will visit us...

Reviewed 8 January 2017 via mobile

Spent 3 days here last week. As a connoisseur of holiday inns I wasn't exactly impressed with this hotel. Room was ridiculously over sized. So bad that the TV was almost 20' from the bed... which meant my TV remote wouldn't operate the TV from bed. One day all the rooms keys were reset and the hotel desk seemed to...

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Thank ian l
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear ian l, Greetings from Holiday Inn Express & Suites Medicine Hat! First and foremost, I'd like to sincerely apologize for the experience you had with us last week. There are no excuses at all. We hope you will allow us to redeem ourselves and hopefully change your impression of Holiday Inn. We appreciate your status as Espire elite status...

Canmore, Canada
Reviewed 1 January 2017 via mobile

The hotel seem very run down a newer hotel in Medicine Hat. The carpet in the hall is covered in stains appears very dirty. The 2nd and 3rd floor had an odd smell. The pool heater was broken and the hot tub was too hot to sit in. Our room had one bed that looked freshly made the other bed...

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Helpful?
Thank klw177
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear Valued Guest, I would like to start by thanking you for your time in sharing your recent experience at the hotel. Please accept my sincere apologies for any inconveniences that you encountered during your stay. We truly apologize for not meeting your expectations as this is not the level of service we are known for providing. Please rest assured...

Reviewed 29 December 2016

greeted by a very friendly employee, jarret, at front desk. very accommodating and polite. able to adjust to changing situations flawlessly. the room was nice, neat, clean and had enough towels. bed was firmer than others i have stayed in. breakfast was a nice variety of choices.

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Thank jacque j
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear Valued Guest, Thank you so much for your positive review, we all appreciate such nice words from a valuable guest. One of the main values of a Holiday Inn Express property is to ensure the privacy and comfort of all its guests. I'm very happy to hear that you had a pleasant and undisturbed stay with us and that...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to Medicine Hat Alberta s newest hotel, the Holiday Inn Express Hotel & Suites.. You will find comfort and modern luxury at one of the most convenient locations in Medicine Hat. Located just off the Trans Canada Hwy #1 across from the Medicine Hat Mall and only 5 minutes from the Medicine Hat Exhibition & Stampede grounds. You are within easy walking distance from the brand new Southland Crossing shopping and dining area. The Holiday Inn Express Hotel & Suites Medicine Hat is 10 minutes from Medicine Hat's Historic Clay District and Medicine Hat's newest golf course, Desert Blume. Enjoy a swim in our crystal-clear pool, blast down our water slide, or relax in our whirlpool. Burn some energy in our fitness center and help melt the stress away. When it s time to get connected we know what you need high-speed wired and wireless Internet, cable, sports and movie channels. Start your day with our complimentary Express Start hot breakfast, with 57 different items and now 2 hot items each day. From standard rooms to kitchenettes to executive Jacuzzi rooms, KidSuites and our Deluxe Southland Suite-with a board room, we can accommodate any traveler s needs visiting Medicine Hat, Alberta! ... more   less 

Additional Information about Holiday Inn Express and Suites Medicine Hat

Address: 9 Strachan Bay SE, Medicine Hat, Alberta T1B 4Y2, Canada
Region: Canada > Alberta > Medicine Hat
Price Range: $138 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Medicine Hat 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Medicine Hat Hotel Medicine Hat
Holiday Inn Medicine Hat
Medicine Hat Holiday Inn
Holiday Inn Express Medicine Hat
Holiday Inn Express And Suites Medicine Hat Alberta
Hotel Style:
#2 Family Hotel in Medicine Hat
#4 Business Hotel in Medicine Hat
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express and Suites Medicine Hat staff and other travellers.
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Questions? Get answers from Holiday Inn Express and Suites Medicine Hat staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“furthest from the elevators and stairs”
369jacquej, 29 Dec 2016 | Read review
“If you have a dog that will bark at sounds - get a room near the end of the floor so you can sleep.”
  • Chocolate on the floor of a room reserved for owners with pets?!?
DonnaM941, 25 Nov 2016 | Read review
“ask for rooms facing away from the highway as they are quieter,”
canadian175, 11 May 2016 | Read review
“Ask for a room away from the highway. ... although it seemed quite anywhere.”
LindyW_11, 9 May 2016 | Read review
“Room 201 was at the end of the hall and was very nice.”
SkyviewEdmonton, 15 Jan 2016 | Read review
5 of 5