Booked with tripadvisor, when we arrived at hotel they didn’t have the booking on there end. The hotel was full and didn’t have a room for us. Phoned tripadvisor with problem, they contacted hotel. They said there never got reservations form tripadvisor, even though we had a confirmation from the hotel and tripadvisor. Would not recommend using tripadvisor to book rooms.
We used the hotel as our base while we explored Cypress Hills. So much value here. The rooms are clean. We had a king size bed and had enough room to store our bikes in the room. Location is amazing. The bike path is right across the street. Beds were comfortable and the hotel was quiet. Breakfast was perfect for what we needed. And I can’t say enough about the friendly and helpful staff. From housekeeping helping us out on a couple of things to the person who checked us in both amazing! The text option for anything works perfectly as well. We will be using this hotel again. Such great value and service. Thank you for making the trip just that much more pleasurable.
I have to say, I’ve been here 5 minutes and I’m super impressed with this hotel - and I’m NOT easily impressionable!! The welcome at the desk was wonderful, the room was easy to find and near the entrance for our puppy. We requested an extra pillow and it was no issue. The room was cool when we arrived, clean and very welcoming. I will definitely tell others to stay here and we’ll be back again soon!
My only complaint that prevents me from giving this hotel 5 stars is the unreliable wi-fi! It was extremely frustrating! Otherwise, it was a lovely experience! Super staff, laundry facilities, sufficient breakfast, DVD players with innumerable dvds to borrow for all ages, dog friendly, ample parking, comfy bed , toiletries, near lots of shopping & restaurants! Our room faced the parking lot & we could hear the traffic on the freeway. We come from a noisy city so it didn’t bother us. We preferred to have an open window than A/C!
I don't normally post reviews, but came across this hotel quite by accident and would recommend to everyone. Newly renovated, super clean, really comfy bed with many thoughtful touches in the room. Customer service on phone and in person was superior. Enjoyed the hot breakfast and look forward to staying here again!
The staff were friendly, the room was clean and comfortable. I was skeptical about the wall bed but it was surprisingly good and comfortable. The stay came with free continental breakfast which was good also.
Home Inn Express in Medicine Hat was a pleasant surprise. We booked the Murphy bed room and found it very clean and comfortable. The only noise was from the busy street, but closing the window solved that. The bed was firm and comfy. The staff was friendly and accommodating. Breakfast was excellent. Our only suggestions would be a closet instead of the hooks for clothes, and side tables beside the sofa. But they were minor details. We would certainly recommend this hotel to others.
Staying here by myself and it feels like home. Lovely and simple rooms with nice touches, nice beds, and smells great haha. My only critique would be for a carpets to be washed and add soundproofing between the partition doors.
Clean hotel, kind staff, good breakfast, smoking area outside, parking is available with good services, and flexible check in times. They allow food delivery to reach your room also. So it worth the paid amount.
Pets stay free- yes! Extremely pleasant front desk person on arrival. Clean & comfortable accommodations. Small room but everything we needed. And an actual hot breakfast. Easy to access. Convenient to numerous restaurants. Great value.