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First off my booking experience with the hotel was awful as no one would answer the phone at the hotel and I had to try for 2 days before someone answered. I don't like the Sandman central reservations line either as it typically involves long...More
Front desk staff is subpar. Lack of staff at check in with multiple guests. The staff would rather smoke outside than man their post behind the desk. Future reservations were impossible to book. Check out other accommodations before booking here.
Was disappointed to learn upon checking in that the tiny room did not have a fridge or microwave. We were able to upgrade to the suite side at no extra cost where a fridge was available. The pool room was unclean, dark and well just...More
Our initial encounter once we got our room was no AC. It was July and over 30 degrees outside. This was a slight set back. We called down and were immediately given a free upgrade to a new room that was a full suite. It...More
Thank Becky B
Response from Andrew C, General Manager at Sandman Hotel & Suites Williams LakeResponded 12 April 2017
Dear Becky B, thank you very much for your kind review. We pride ourselves on providing superior customer service and very much appreciate the feedback. We look forward to welcoming you back this summer to see how we can make your next trip even more...More
Customer service is top notch, they'll bend over backwards to help you and make you feel welcome. Rooms are very clean. If hungry Denny's is attached and has very tastie food. Very quiet, so you'll have a great nights sleepMore
Thank Darcy D
Response from Andrew C, General Manager at Sandman Hotel & Suites Williams LakeResponded 30 March 2017
Good day Darcy D, thank you very much for your kind review. We always appreciate feedback on our customer service. In addition to the Denny's onsite we are also fortunate to have a pool and fitness facility onsite. I would like to invite you back...More
US$79 - US$101 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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