Best Western Cowichan Valley Inn
Best Western Cowichan Valley Inn
6457 Norcross Rd, Duncan, British Columbia V9L 6C6 Canada
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Avg. C$169 /night, 3/24 - 3/25
C$210
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C$190
per night
C$169
per night
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About
#2 of 5 hotels in Duncan
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Duncan,BC, the Best Western Cowichan Valley Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free High Speed Internet (WiFi)
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Car hire
Parking
Wifi
Pool / beach towels
Heated pool
Shallow end in pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Microwave
Cable / satellite TV
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Business
Languages Spoken
English, Korean
Location
6457 Norcross Rd, Duncan, British Columbia V9L 6C6 Canada
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 45 out of 100
45
141 Restaurants
within 10 kilometers
Reviews
Traveller rating
- 85
- 27
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- 14
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Detailed Reviews
Hotel's Favourite
LOVE the soft and fluffy pillows! I travel with my own as hotel pillows are usually hard too high and ungiving.
The mattress was also very comfortable and sheets soft.
The rooms facilities were of the same quality and better than other more expensive hotels I’ve stayed in recently (eg halifax Marriott) and the service infinitely better (e.g Palmer house Chicago). Have not stayed in a Best Western recently. The quality and value were excellent ! Highly recommend
The mattress was also very comfortable and sheets soft.
The rooms facilities were of the same quality and better than other more expensive hotels I’ve stayed in recently (eg halifax Marriott) and the service infinitely better (e.g Palmer house Chicago). Have not stayed in a Best Western recently. The quality and value were excellent ! Highly recommend
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Date of stay: January 2025Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at the hotel as we were doing flight training classes in the area The hotel was clean and quiet
It is in an excellent location near the island highway for easy access
I was traveling with my dog The pet rooms and rate for traveling with pets was good There is a large grass area out front and away from the main entrance where she could be let out to play
There is a Tim Hortons next door for convenience if one has to be on the road prior to breakfast being served at 7 am
I will stay here again when we are back on Vancouver Island
It is in an excellent location near the island highway for easy access
I was traveling with my dog The pet rooms and rate for traveling with pets was good There is a large grass area out front and away from the main entrance where she could be let out to play
There is a Tim Hortons next door for convenience if one has to be on the road prior to breakfast being served at 7 am
I will stay here again when we are back on Vancouver Island
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I stayed here for one week. We usually stay at Hilton Properties, but as none were here in Duncan we booked into The Best Western.
The Staff are amazing. From receptionists to housekeeping, everyone had time for their guests.
I was very pleased with the way this particular Best Western is being run.
The hotel it’s self is a bit dark, and has that “ old dusty carpet” smell. In the 3rd floor elevator area , apart from that. I was very satisfied.
House keeping is “ On demand” just inform the front desk when you’d like clean towels or a full house cleaning service.
The cleanliness of the rooms ( especially the bed) is MY top priority. I was Not disappointed. The people who run this hotel are very well trained . Especially a gentleman housekeeper from India, by the name of Venki. (I hope I spelled his name right.) He was excellent. And did a wonderful job.
If ever we come back on Business to Duncan BC we WILL stay here again.
If Best western hotels company gave this property some help redecorating, it could easily come up to being a 4 star hotel. Simply because of the hotel Staff.
The Staff are amazing. From receptionists to housekeeping, everyone had time for their guests.
I was very pleased with the way this particular Best Western is being run.
The hotel it’s self is a bit dark, and has that “ old dusty carpet” smell. In the 3rd floor elevator area , apart from that. I was very satisfied.
House keeping is “ On demand” just inform the front desk when you’d like clean towels or a full house cleaning service.
The cleanliness of the rooms ( especially the bed) is MY top priority. I was Not disappointed. The people who run this hotel are very well trained . Especially a gentleman housekeeper from India, by the name of Venki. (I hope I spelled his name right.) He was excellent. And did a wonderful job.
If ever we come back on Business to Duncan BC we WILL stay here again.
If Best western hotels company gave this property some help redecorating, it could easily come up to being a 4 star hotel. Simply because of the hotel Staff.
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Date of stay: July 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were here in July on business. I wrote a glowing report on this small 3 star hotel. This time not so good.
We are here on business once more and from the minute we arrived, we have not been happy, seeing as this IS a business trip we have no other choice but to stay here. Last time the hotel was under renovations. And 5 months later it is a mess. Reception was very very slow to check us in. We had to wait 3 hours.
The TV in our room doesn't work. The room smells stale and dusty.
Their redeeming quality is the helpful staff in housekeeping, and the staff in the restaurant /bar. Very pleasant.
The breakfast room leaves a lot to be desired. As does the food. Today there was Sausages bubbling away in grease, and dried up scrambled eggs . Served in a small room in the basement. The elevator was not working so i had to use the stairs.
I am very disappointed this time. What happened? And all this in only One day. I hope everything improves before we leave in 3 days
We are here on business once more and from the minute we arrived, we have not been happy, seeing as this IS a business trip we have no other choice but to stay here. Last time the hotel was under renovations. And 5 months later it is a mess. Reception was very very slow to check us in. We had to wait 3 hours.
The TV in our room doesn't work. The room smells stale and dusty.
Their redeeming quality is the helpful staff in housekeeping, and the staff in the restaurant /bar. Very pleasant.
The breakfast room leaves a lot to be desired. As does the food. Today there was Sausages bubbling away in grease, and dried up scrambled eggs . Served in a small room in the basement. The elevator was not working so i had to use the stairs.
I am very disappointed this time. What happened? And all this in only One day. I hope everything improves before we leave in 3 days
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Date of stay: November 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Find somewhere else to eat breakfast.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Prema Boppudi, Other at Best Western Cowichan Valley Inn
Responded Dec 4, 2024
Dear Valued Guest, I would like to sincerely apologize for the disappointing experience you encountered during your recent stay with us. We understand how important a comfortable and smooth stay is, especially when you are traveling for business, and we deeply regret that we did not meet your expectations this time. It is concerning to hear about the issues you faced, including the delayed check-in process, the condition of your room, and the malfunctioning amenities. Please know that we are taking your feedback seriously, and we will address these issues with our team immediately to prevent them from recurring. Your comments about the room's cleanliness and the breakfast quality have also been noted, and we will work to make improvements in these areas. While we are pleased that you found our housekeeping and restaurant staff to be helpful and pleasant, we understand that the overall experience was far from what you should have received. We value your feedback, and it is important to us that we improve based on your observations. I assure you that we are committed to making your remaining days here as comfortable as possible, and I would like to personally ensure that your concerns are addressed promptly. If there is anything we can do to make your stay better in the meantime, please don’t hesitate to reach out to me directly. Thank you for your understanding, and we truly hope to restore your confidence in our services. We look forward to the opportunity to serve you better in the future. Yours sincerely Prema Boppudi Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall the room was fine but there is a musty smell when we first got in. The staff was great when making reservation but when we tried calling three times for towels no one at the desk answered the phone.
Our truck trunk got broken into overnight was a bit disappointing and frightening. Glad that nothing valuable was taken.
Pool was on hotel property but we need to walk there and cross the front entrance. There is a hole in the fence to the pool. Maybe broken into or an animal got into the pool that way?
Room rate seems very high as well. We did overheard the people next to us got a room rate $80 less than us. Which was disappointing but I understand how hotel works.
I would not return due to the security issue.
Our truck trunk got broken into overnight was a bit disappointing and frightening. Glad that nothing valuable was taken.
Pool was on hotel property but we need to walk there and cross the front entrance. There is a hole in the fence to the pool. Maybe broken into or an animal got into the pool that way?
Room rate seems very high as well. We did overheard the people next to us got a room rate $80 less than us. Which was disappointing but I understand how hotel works.
I would not return due to the security issue.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is located within an easy drive to downtown Duncan - and the Big Stick as we were there to watch Cowichan Capitals hockey for the weekend. We were able to check into our room about a 1/2 hour before the published check-in time which we appreciated after an early morning flight to get to the island. Breakfast included. There was a promising massage chair in the lounge (but we didn't fit a try in!). There is also a restaurant/bar onsite. Lots of other good food choices in Duncan as well.
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: This is a pet-friendly hotel - beware if that is something that you avoid.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We accidentally booked the reservation for the same day which was later in the afternoon, that we were attempting to make reservations for ten days later. When we called, we got no answer. When we did finally communicate with the hotel manager, he said the hotel was completely booked but if he didn’t charge us for the rooms accidentally booked, and at the same time refused paying customers, he would lose money. So he charged us full rate. I spoke to the hotel manager, who said he will charge full rate less a 15% discount. We later learned the Corporate Best Western offered a 15% discount - so upon our stay, we received a 15% discount. We feel ripped off by the Cowichan Valley Best Western. Very unsafisfying.
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Date of stay: September 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Don’t count on successful communication or availability of the hotel manager
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Best Western was everything I have come to expect from this hotel - friendly, helpful, clean and will definitely be back. The rooms have everything that one would wish for, toiletries, coffee, iron, ironing board, hair dryer. TV and most importantly comfortable beds. We were on the highway side of the hotel this year but not disturbed by traffic sounds at all.
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Review collected in partnership with Best Western
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Castanon, General Manager at Best Western Cowichan Valley Inn
Responded Feb 3, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I booked I was advised that there would be a "full breakfast". When we got there i was handed paper slips with check boxes for "grab and go" which resembled a toddler's snack at daycare. Drink- water or juice box; hot item: oatmeal (that I need to find hot water for myself) and a "chimichanga" etc.
Every other hotel we stayed at during our trip through BC had actual breakfast options. Some were continental style, some were through room service and restaurant but every single one had a decent breakfast.
This aspect alone was really surprising to me in a bad way.
We had been hung up getting into town and checked in late. The people we spoke with were really disinterested in talking to us and didn't explain much.
The hotel is really showing wear and felt tired, stuffy and worn out. I know covid is a thing as it has been everywhere but we were really happy we didn't end up having to stay longer than we did.
For the same price we could have stayed elsewhere with full breakfast, pool, water views and a large room rather than a shoebox that smelled mouldy with a barely working AC and a view of the highway.
These are all things we have told those who asked. The one saving factor was the girl I spoke to upon check out. She was pleasant, efficient and helpful.
Every other hotel we stayed at during our trip through BC had actual breakfast options. Some were continental style, some were through room service and restaurant but every single one had a decent breakfast.
This aspect alone was really surprising to me in a bad way.
We had been hung up getting into town and checked in late. The people we spoke with were really disinterested in talking to us and didn't explain much.
The hotel is really showing wear and felt tired, stuffy and worn out. I know covid is a thing as it has been everywhere but we were really happy we didn't end up having to stay longer than we did.
For the same price we could have stayed elsewhere with full breakfast, pool, water views and a large room rather than a shoebox that smelled mouldy with a barely working AC and a view of the highway.
These are all things we have told those who asked. The one saving factor was the girl I spoke to upon check out. She was pleasant, efficient and helpful.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Castanon, General Manager at Best Western Cowichan Valley Inn
Responded Jul 23, 2022
Hello, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel ,our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Fabian Castanon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The most expensive best western we stayed at on the island (used the most reward points). Very disappointed in this stay, heated pool was cold and dirty, hallways and room above noisy. One of our room doors didn’t seal properly so it was noisy and bright all night long. Bathroom counter so small you basically have to put your stuff on the toilet. Breakfast was not appetizing (soggy frozen waffles for you to toast). Just overall not happy with choosing this best western stay.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Castanon, General Manager at Best Western Cowichan Valley Inn
Responded Aug 17, 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 1-250-748-2722. Sincerely, Fabian Castanon Assistant General Manager Best Western Cowichan Valley Inn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is a restaurant and lounge attached which serves awesome appetizers, meals and drinks. We liked it so much we went there both nights we stayed. I am not sure about other ones though.
Unless your RV is a small motorhome, I would say no. However, I would call the hotel and get a more definitive answer.
Hello Lisa,
My name is Bonnie and I just recently took over management of the Trip Advisor page for this hotel :). I am the current operations manager here and I just wanted to say that indeed, the review response previously made in the post you mentioned was very appalling! Management has completely changed since 2015. We are sincerely sorry that the review response online contributed to your decision to not stay with us. But one thing I can say with absolute confidence is that our family of staff here are absolutely wonderful and we will continue to aim for superior customer service in all areas! I know this answer is so late to when you posted, but we sincerely hope you will consider us in the near future.
Warmly,
Bonnie
"Close to shopping. The BC Discovery Centre which is well worth the visit is right across the street."Read full review
PRICE RANGE
C$185 - C$237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western duncan, duncan best western
LOCATION
CanadaBritish ColumbiaVancouver IslandCowichan Valley Regional DistrictDuncan
NUMBER OF ROOMS
64
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western Cowichan Valley Inn
Which popular attractions are close to Best Western Cowichan Valley Inn?
Nearby attractions include The Raptors (4.4 km), Duncan Totem Poles (3.0 km), and Duncan Farmers' Market (2.9 km).
What are some of the property amenities at Best Western Cowichan Valley Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Best Western Cowichan Valley Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Cowichan Valley Inn?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Cowichan Valley Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Cowichan Valley Inn?
Conveniently located restaurants include Alderlea Farm and Cafe, Just Jake's, and Craig Street Brew Pub.
Are there opportunities to exercise at Best Western Cowichan Valley Inn?
Yes, guests have access to a fitness centre and a heated pool during their stay.
Are any cleaning services offered at Best Western Cowichan Valley Inn?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Cowichan Valley Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Cowichan Valley Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Cowichan Valley Inn?
The staff speaks multiple languages, including English and Korean.