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All reviews the pub the main highway cowichan valley western hotels breakfast menu hotel restaurant wifi connection tim hortons room was clean on site attached restaurant road noise front desk staff nice restaurant swim meet great place to stay the trans canada highway
Stayed here while visiting family. They just re-opened after a major renovation, and I can say that the hotel looks better than ever. They have all new beds, furniture, carpets, so I felt like I was staying at a brand new hotel. My room was...More
Even though the hotel in under major renovations, they still have excellent rooms and service. Food is available in the attached restaurant/bar for Breakfast, Lunch and Dinner. Location is great for us.More
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Thank Laraine B
Response from Bonnie P, General Manager at Best Western Cowichan Valley InnResponded January 30, 2018
Thank you so much for taking the time to leave a review here on Trip Advisor! We are so pleased that despite our questionable exterior, you gave us a chance to serve you as a valued guest in our property. We are looking...More
We went to the Cowichan Valley Inn Restaurant last Friday.The hotel
part of the building is under construction to enlarge the facilities. However the
Pub was open and serving meals. We had fairly good food. The atmosphere was
not to our liking and noisy customers....More
My family and I had booked two rooms at the Best Western Cowichan Valley Inn in Duncan, BC for May 18th, 2018. We had booked this a few month ago as our friend is getting married in Duncan. Just a week ago we had received...More
1 Thank 152sukhi
Response from Bonnie P, Manager at Best Western Cowichan Valley InnResponded April 19, 2018
It is so unfortunate that our renovations have delayed and we are no longer able to accommodate our valued guests. I sincerely apologize for the inconvenience but to that end, we ensured that we had some partner hotels that were able to accommodate your needs...More
The Best Western Cowichan Valley Inn is a great place to stay in Duncan. It’s Walking distance to Walmart, the rooms are clean and comfortable, their restaurant has great food and the prices are reasonable.
Response from Bonnie P | Property representative |
My name is Bonnie and I just recently took over management of the Trip Advisor page for this hotel :). I am the current operations manager here and I just wanted to say that indeed, the review response... More
My name is Bonnie and I just recently took over management of the Trip Advisor page for this hotel :). I am the current operations manager here and I just wanted to say that indeed, the review response previously made in the post you mentioned was very appalling! Management has completely changed since 2015. We are sincerely sorry that the review response online contributed to your decision to not stay with us. But one thing I can say with absolute confidence is that our family of staff here are absolutely wonderful and we will continue to aim for superior customer service in all areas! I know this answer is so late to when you posted, but we sincerely hope you will consider us in the near future.