Ramada by Wyndham Duncan Cowichan Valley
Trunk Rd 140 Trans Canada Hwy, Duncan, British Columbia V9L 3P7 Canada
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About
#3 of 5 hotels in Duncan
Location
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Service
Value
Nestled in the heart of the Cowichan Valley, the Ramada Duncan is close to shops, restaurants and attractions, and is the perfect choice for business and leisure travellers. Our comfortable guest rooms and suites offer the perfect blend of contemporary style and comfort, while our Conference Centre acts as the nexus for meetings and events within the region. All our guestrooms and suites are newly renovated with tasteful decor. Many of our rooms face our picturesque garden courtyard home to a 150-year old sequioa tree. Gather at the River Rock Bar + Grill to watch the game, enjoy a local wine or craft beer, and if it's a weekend, enjoy the live music. The Old Fork Restaurant is onsite and serves up delicious from-scratch meals including breakfast until 2pm. Lounge outside in the relaxing and quiet courtyard or be adventurous and partake in a kayak tour and explore the many coves and beaches that surround the Cowichan Valley. Tour the nearby wine region, visit our local pod of Orca’s, view the historical totems, hike or bike the magnificent mountain trails. Golf, sip wine, spend a day in the shops. What you want to do is up to you; we will look after the rest! Standard Amenities: Complimentary high speed WiFi Access. Complimentary Parking Complimentary In-Room Keurig with K-Pods. Mini fridge and Microwave. HD Digital Cable and flat screen TV. Pet Friendly Rooms Available. Kitchen Suites Available.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Billiards
Darts
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Wine / champagne
Vending machine
Evening entertainment
Fishing
Karaoke
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
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Room features
Air conditioning
Housekeeping
Telephone
Iron
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Location
73Somewhat walkable
Grade: 73 out of 100
26Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Trunk Rd 140 Trans Canada Hwy, Duncan, British Columbia V9L 3P7 Canada
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After checking me in during my previous stay (one week prior) and checking me in during this stay with a debit card & photo ID, Ramada kicked me out of their hotel half way through my stay this time around because, apparently, they realized that it was against company policy to allow guests to stay if they were paying with debit card or cash. While that may be a reasonable policy, it is unreasonable to force guests to leave half way through their stay after realizing a mistake was made while checking a guest in by Ramada staff. Of course employees are not perfect and should have the freedom to make mistakes and learn from those mistakes without punishment. However, hotel management should not punish guests for employees mistakes through kicking guests out of the hotel after they have settled in and simply have one night left on their stay.…
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Catherine K, Manager at Ramada by Wyndham Duncan Cowichan Valley
Responded Jun 22, 2020
Ramadaguest2020, Thank you for providing your feedback in regards to your recent stay. We are sorry to hear that you had a negative experience and disagree with the decision made by management. We agree that employees are allowed to make and learn from their mistakes; however upon learning that you were checked in without the necessary requirements we were no longer able to continuing accommodating you. If for any reason we are not able to accommodate a guest we always more than happy to suggest or make arrangements at one of our neighboring Hotels. I hope that our front desk agent was able to assist in helping you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was clean, and comfortable. Easy walking distance to downtown for a course and close to stores, restaurants and amenities. adjacent to a river walk (for pleasure). Restaurant onsite as well as a whitespot aross the street.
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Catherine K, Manager at Ramada by Wyndham Duncan Cowichan Valley
Responded Jun 7, 2020
Thank you julieisaac for taking the time to write us a review! We are happy to hear that you found your room to be clean and comfortable and that our location worked so well for you! We are lucky to be located in such a central location in downtown duncan while still being in walking distance to many beautiful rivers and trails that the Cowichan Valley has to offer. Next time you're passing through feel free to ask our front desk team for a list of our favorite spots!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Ramada by Wyndham Duncan Cowichan Valley have a very friendly and helpful staff. Lovely large room with a view of the landscaped courtyard. Comfortable beds and quiet surroundings We thoroughly enjoyed our stay. We will be back!
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Catherine K, Manager at Ramada by Wyndham Duncan Cowichan Valley
Responded Jun 22, 2020
HappyTraveler5272020, Thank you so much for the great review and kind words regarding our team. We are pleased to hear you enjoyed a peaceful stay and the view of the courtyard. We look forward to welcoming you back on your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was verry clean room. The bed was comfortable and of a softer side of quite firm. Pillows of various firmness. But the under window heater-a/c-fan unit common of most motels, smelled of mould and stale air. Room was very quiet though. Worst still was that the tub did not drain. 2.5/5
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: Check for odour from the heating fan unit before accepting room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Catherine K, Manager at Ramada by Wyndham Duncan Cowichan Valley
Responded Jun 22, 2020
Brian Q, Thank you for taking the time to provide feedback as we always appreciate hearing from our guests. We are happy that you found your room very clean, quiet and the beds to be comfortable. Please accept our apologies for the maintenance issues you experienced. We would like to thank you for letting us know of as we were able to snake the bathtub drain and clean the heater - a/c and filter to freshen it up. We do hope that you will give us another opportunity to accommodate you next time you are in the Cowichan Valley.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You don’t have to leave the building to eat nor find your entertainment! The food was good and the front staff were great...going above and beyond to make your stay even better! There is also a small outdoor pool ...ahhhhh
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Catherine K, Manager at Ramada by Wyndham Duncan Cowichan Valley
Responded Mar 10, 2020
Reenie770 We are very happy you had a great stay with us and that our front desk team made your visit a pleasant one! Unfortunately we do not have an outdoor pool anymore, but that doesn’t mean you cant have fun in the waves still… Less than 3 minutes away is the Cowichan Aquatic Centre where there's a pool available all year round. We look forward to seeing you again, next time you are in Duncan!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
it is unfortunate that other family were not able to stay here . the hotel does NOT take cash or debit deposits to book rooms , more family would have stayed , if that were an option for booking , not everyone has credit cards these days .
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Review collected in partnership with this hotel
Date of stay: October 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Catherine K, Manager at Ramada by Wyndham Duncan Cowichan Valley
Responded Dec 16, 2019
Thank you russellroger36 for taking the time to provide feedback, we appreciate hearing from our guests! We are happy to receive your 4 out of 5 star rating and trust that you enjoyed your stay. You are correct, we did change our policies a bit over a year ago and no longer accept cash or debit deposits and now require a credit card to make a reservation and for check-in. It is unfortunate that we were not able to accommodate other members of your family, however these policies and procedures have been put in place for a reason and we must adhere to them. We thank you for choosing to stay with us and we hope to have the opportunity to welcome you back on your next visit to the Cowichan Valley.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent a pleasant Saturday night here on our way thru town. Easy parking right outside the room. Totally quiet. Didn't hear anyone else. Room was clean, reasonably modern, had the expected amenities. Nothing wrong with the neighbourhood and we did not see any sketchy people on the property. This is a mid price chain motel by the side of the highway in Duncan, so it's not the Four Seasons, but it's just fine. The staff were noticeably pleasant and efficient at check in and out and at a function we attended in the hotel.
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Date of stay: November 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Catherine K, Manager at Ramada by Wyndham Duncan Cowichan Valley
Responded Dec 23, 2019
Hello BHJR1, Thank you for the kind words about our hotel and team, we are happy to hear that you had a pleasant and quiet stay. We are extremely lucky to have such a great team who strive to ensure all our guests feel comfortable and at home. Thanks again, we do hope to have the opportunity to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Honestly, I am shocked that Trip Advisor says this is a top rated hotel in Duncan. - the area is SKETCHY .... I’m not talking a little bit weird or concerning. Like to the point where people are approaching our vehicle, banging on windows to do mid-day panhandling, people coming and going from rooms in the hotel all hours of the night (we got back from a concert after midnight and people were still roaming outside). It just generally feels unsafe. - the room is DISGUSTING; sheets had hair in them, grout in the bathroom was gross, tub jets didn’t work even though they advertise this as a feature online. Beds are uncomfortable, it needs to be renovated / repainted / updated. This is an $80/night MOTEL at best. To charge people $130/night or more is insanity — there is no way I will ever recommend this place to anyone. The ONLY good thing I will include in this review is the restaurant — the Old Fork / River Rock has delicious food at a reasonable price. We would return to the restaurant in a heart beat. Please don’t stay here. You’ll be happier if you don’t.…
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Catherine K, Manager at Ramada by Wyndham Duncan Cowichan Valley
Responded Jun 22, 2020
Hello Tracy, Thank you again for providing feedback based on your experience. I appreciated you taking the time to have a conversation with me immediately after your stay to learn more about your experience and perception of the Hotel and downtown Duncan. As we discussed earlier the safety and wellbeing of our hotel guests is always a top priority and to ensure their security we are open and have employees onsite 24 hours. Our team performs frequent and random patrols throughout the evening to ensure all is quiet and our guests have a great sleep. In regards to your room, I sincerely apologize that the quality and cleanliness fell short of your standards. This is certainly not up to the standard of quality we strive to achieve either and it is very surprising for us to hear. I'm sorry this was not brought to my attention right away as we would have done our very best to immediately solve the problem, offer a new room, change bedding, etc. Following your stay we were able to follow up with our housekeeping and maintenance team to ensure that the room you stayed in received a deep clean and repairs. Thank you again for speaking candidly around this matter. I am pleased that we were able to have this conversation and agree on a fair resolution. We always want to receive feedback, both positive and negative as we use this to continue growing and improving our property.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great personal service by staff, super coffee machines in rooms, nice restaurant, great value overall! Rooms are nice, beds are great, location is super convenient. Not a high end experience but really good overall value with some nice perks (coffee pun intended).
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Review collected in partnership with this hotel
Date of stay: August 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Catherine K, Manager at Ramada by Wyndham Duncan Cowichan Valley
Responded Sep 28, 2019
grantb8699, Thanks a 'Latte' for the great review! We couldn't be happier that you enjoyed your stay with us, received great service and found the location to be so convenient! Thank you for taking the time to share your experience, we look forward to seeing you next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was clean. The bath was clean but just a bit plain. The carpet looked recently cleaned and the bedding was nice. The direct access from the outdoors is a security concern and will keep us from returning.
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Catherine K, Manager at Ramada by Wyndham Duncan Cowichan Valley
Responded Sep 28, 2019
Tim K, Thank you taking the time to give us your feedback. We are happy to read that you found your room clean and tidy; the most important part of every stay! Although our rooms have outdoor entry we take our guests security concerns very seriously. We are staffed 24 hours and perform security checks throughout the night to ensure all is quiet. We do hope you reconsider as we would love to have the opportunity to accommodate you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
travelodge silver bridge hotel duncan, travelodge duncan, travel lodge duncan, duncan travelodge, duncan travel lodge
FORMERLY KNOWN AS
Travelodge Silver Bridge Inn
LOCATION
CanadaBritish ColumbiaVancouver IslandCowichan Valley Regional DistrictDuncan
NUMBER OF ROOMS
34
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Frequently Asked Questions about Ramada by Wyndham Duncan Cowichan Valley
Which popular attractions are close to Ramada by Wyndham Duncan Cowichan Valley?
Nearby attractions include Quw'utsun' Cultural and Conference Centre (0.3 km), Chances Cowichan (0.2 km), and Cowichan Native Village (0.3 km).
What are some of the property amenities at Ramada by Wyndham Duncan Cowichan Valley?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ramada by Wyndham Duncan Cowichan Valley?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ramada by Wyndham Duncan Cowichan Valley?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ramada by Wyndham Duncan Cowichan Valley?
Yes, free parking is available to guests.
What are some restaurants close to Ramada by Wyndham Duncan Cowichan Valley?
Conveniently located restaurants include Dog House Restaurant and Take Out, Salty's Fish & Chips, and The Old Fork.
Are pets allowed at Ramada by Wyndham Duncan Cowichan Valley?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ramada by Wyndham Duncan Cowichan Valley offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Ramada by Wyndham Duncan Cowichan Valley?
Many travellers enjoy visiting Cowichan Native Village (0.3 km).
Is Ramada by Wyndham Duncan Cowichan Valley accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.