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All reviewsspg memberone nightfront desk staff were very friendlythe air conditioninghotel restaurantlittle thingsstay at this hotel againgas stationshower headcomfortable staynight's sleepnice poolroom was clean and comfortablemini fridgepleasant surprisehighwaydryer
Was astonished to see what poor state this hotel is, very much needs an update. We chose this hotel on our travels because we thought it would be nice for our Anniversary. I'm sorry I don't know where to begin. I usually read reviews before...More
Thank Tina and Montgo... R
Response from Maike M, General Manager at Four Points by Sheraton KamloopsResponded 2 days ago
Dear Tina and Montgo....R;
Thank you for choosing to stay at the Four Points Kamloops and providing your honest feedback on Trip Advisor.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations....More
I travel extensively for work and the hotel staff were absolutely amazing -helpful, pleasant, went above and beyond and were actually authentically friendly which is a pleasant surprise. Usually, when I travel, I’m treated as just another credit card swipe -especially in Vancouver. I was...More
Response from Maike M, General Manager at Four Points by Sheraton KamloopsResponded 3 weeks ago
Thank you for your kind and wonderful review. We are glad you had such a great customer service experience during your stay. We take great pride in the customer service we offer and I am glad this showed and the care our employees...More
Stayed one night on a trip to drop my daughter off to TRU .
Positives - location was good
Challenges - forgot my toothbrush so I called the desk to request one - never came .
Bathroom clearly not cleaned for some time judging from...More
Response from Maike M, General Manager at Four Points by Sheraton KamloopsResponded 2 weeks ago
Thank you for taking the time to provide us with a review. We appreciate all our guests feedback.
I am sorry to hear out Guest Services Team didn't live up to the promise of delivering you the toothbrush you had requested.
Unfortunately our stay was not helped by confusion between Booking.com and the hotel. We had booked a family suite but the hotel state they don’t have one, so we had to stay in a double queen suite and use the sofa bed.
However, the staff...More
We stayed here 2 years ago and now this month. We were very surprised that it didn't seem to have the standards of the previous years. It wasn't as clean and there was mildew in 3 places in the tub and the sink had a...More
Response from Maike M, General Manager at Four Points by Sheraton KamloopsResponded August 13, 2018
Thank you for taking the time to provide us with a review of your most recent stay. We appreciate all our guests feedback, as it helps us be better at what we do and who we are.
I am sorry your stay wasn't...More