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Riverland Inn & Suites

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Traveller (235)
Room & Suite (112)
Dining (9)

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About

#21 of 51 hotels in Kamloops
Location
Cleanliness
Service
Value
Nestled on the Thompson River with picturesque Mount Peter and Mount Paul as a backdrop, our Inn is the ideal stay for those looking for quiet comfort, and knowing it is only just a short walk into town.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Vending machine
BBQ facilities
Non-smoking hotel
24-hour check-in
24-hour front desk
Parking
Wifi
Heated pool
Pool / beach towels
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun terrace
First aid kit
Express check-in / check-out
Self-serve laundry
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Room features
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Seating area
Separate living room
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
River View
Great View
Languages Spoken
English
486Reviews4Q+A100Room tips
Traveller rating
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Trevor H wrote a review Oct 2023
1 contribution
+1
We booked a room in this facility months ago for a youth sporting event. I checked into a suite with kitchen to find it dirtier than any other hotel I have ever stayed at. The smell of cigarette smoke was strong enough to give me an instant headache. We had the doors open for hours, no change in the disgusting smell. I removed two full garbage cans of food, mostly meat, most unwrapped and loose from the fridge and freezer. My 14 year old son went to get into the pull out couch bed and found cigarette butts and narcotics under the cushions. When I called the manager I was told there is no house keeping. There were no rooms available to move us into until the following night. I insisted on the mess to be cleaned. The night manager came with a vacuum and no cleaning or disinfectant products. I ended up having to help clean the room. I’m doing so we found more cigarette butts, narcotics and food under the couch. This manager told me I would not be charged for the night. The next morning I requested the new room and wanted to ensure it would be ready when we returned later. The day manager told me I needed to understand that there are three levels of government involved in this type of issue and the previous guest suffered from mental health issues. (Social housing homeless contracts, t construction crews and fire victims are how this facility like to earn their money, families and non junkies beware) I stopped him and told him none of the matters as his staff did not clean the room and my minor child found narcotics in his bed. I was told I would be charged one night at the rate on the regular room. The next day at checkout I stated I felt there should be zero charge for the two nights. The manager said one night charge is all they would do. I told him to I would contact the management later. One week later is see a full charge for the suite and regular room. I called and the desk manager told me there would be no credits and I can call whomever I want to fight it, including legally. This facility clearly has no care for their guests safety. Next time, I would choose under the bridge next store over this absolutely filthy government housing project.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Avoid this terrible, disgusting, dirty cash grab. Most of the people from our team had dirty...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused. Kind RegardsGuest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CarenP39 wrote a review Jan 2023
Williams Lake, Canada40 contributions28 helpful votes
Disgustingly filthy. Hated walking around in my bare feet! Didn’t have a shower because the bathroom was disgusting. I like a firm bed, but the mattresses are as hard as a rock…super low end and even springs poking out. Light on the patio is on 24/7 and shines around the curtains, so no way to blacken the room. Every surface looked like it needed a wipe. We used to stay here years ago and loved the little gem. I will never stay here again.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Stay somewhere else!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tracy L wrote a review Jan 2023
Calgary, Canada1 helpful vote
Booked the king suite with jetted tub for a night to break up a 10 hour drive home. Paid over $200 for the room because it was New Years Day. Room was disappointingly filthy. Leftover glow sticks around the tub, trimmed hair from a DIY haircut, pop can and pop bottle filled with cigarette butts on balcony, used ice machine bag stuck and frozen in the freezer, coffee-stained cups with leftover purple nail polish on one of the cups, gross-looking orange liquid around the tub (not stained, it wiped away with a tissue). Overall cleanliness of the suite was very sub-par and to be honest, disgusting. Will never stay here again.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kathy wrote a review Sep 2022
Campbell River, Canada19 contributions11 helpful votes
This is my second time staying here. (The first time was great which is why I came back.) However, I am unspeakably disappointed this time. The room I was given at first was "non-smoking", but as soon as I walked in I was greeted by a very strong stench of second hand smoke. I'm asthmatic, so this is a problem. I asked for a different non-smoking room which was assigned cheerfully. At first I thought this room was ok, but after walking in farther than the doorway, I realized it was almost as smelly as the first room. I went to the desk again. While waiting to be helped, the customers in front of me were being charged a significantly higher price than advertized. Using their phone, the customers showed the agent the prices on the website. Finally, the agent capitulated and agreed to charge the price from the website. Also while waiting, I saw a sign posted on the plexiglass saying "Don't mind the bugs. They're just maple bugs and they're harmless." When I got back to my room, there were 2 black bugs crawling around on my bed. GROSS! Regarding changing my room, I'm out of luck; all the rooms are taken. So here I am, choking and wheezing. I drove 8 hours today and am not up to finding another place to stay.
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: The best rooms if you don't care about second hand smoke, are those facing the river.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gail F wrote a review Sep 2022
Seattle, Washington3 contributions
Made a reservation on my trip. When I arrived they demanded a deposit of $100. for damages? I have traveled the world and never had to give a deposit of $100. They were looking at a husband and wife in their 70's. Hardly likely to cause this. I was refunded the money the nxt morning but told it would reappear in my account in 2-7 days! The room they gave us was unclean and had been used. I asked for refund and they insisted that was impossible since I had made a reservation. No pool or breakfast. Site desperately needs an update. Best advice , go elsewhere.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HappyWheels wrote a review Sep 2022
Edmonton, Canada48 contributions35 helpful votes
The good things about this place are location by the river, and the rooms appear to have been updated. However: the sink is directly inside to the right, where the door swings open. The concrete sidewalks around the building and on the way to stairs are terrible...rough, uneven, a tripping hazard. The exterior walls going up the outside stairs are filthy. What looks like former all-weather carpeting on vertical portions of the stairs is torn and dirty. Most of all, we (exhausted from a bad day of driving the previous day), left a suit bag containing about $700 worth of shirts and pants hanging in the closet cabinet. The day after we checked out, we discovered the mistake and called the hotel. When we explained the problem three or four times until the clerk figured out what our problem was, the 'sweet' young woman said she would check with Housekeeping. She took my number. No phone call that day. The second day, a different un-empowered 'sweet' woman on the desk said no note had been left and that housekeeping had not turned in anything. When pressed, she admitted that perhaps no one had actually checked. So the next day I called again and this time connected with a man who seemed to have some authority. He firmly promised he's check with housekeeping. I firmly asked that he actually go to our former room and check the closet. He promised to do that and call me back in 15 minutes. He did not. The next day I called, and was told the man was on a day off. The day after that, they told me the man did not actually work in the office, and that he was off somewhere else in BC, "checking on our other properties". I can conclude only two things: either the housekeeping staff stole the clothing and lied when asked, or the next day's guest stole them. If I managed that hotel, I would be humiliated by how the staff treated a guest, pretending to try to help, then not actually lifting a finger, and when confronted, not owning up to and apologizing for the guest's loss
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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djwinch99 wrote a review Sep 2022
Calgary, Canada9 contributions
+1
Room - layout of family suite was good, but A/C in main room was not adequate for entire suite. Room was dirty with mold on walls and ceiling in bathroom. We asked for a quiet room, but our room was noisy as it was right off the main common patio space. Fridge in room had no freezer to freeze our ice packs so we had to purchase ice every day for our coolers. Pool / spa - nice area, but very dirty. Spider webs and bugs on the floor... Never cleaned during our stay and looked like it had not been cleaned in months. Service was poor - after our long drive we had to stand in a very long line to get our room. Had to come down to ask for toilet paper and coffee... As they give you the minimum amount... Again, a line. Service - after returning after a long day none of our keys worked. They programmed them for 1 day instead of 3-4 days. Again, we had to stand in line to get them re-programmed. Not happy. Tv (Shaw) - did not work for half our trip. Location - good. Near Riverside park and downtown. Located on the river, however.. The pictures show a dock. There is no dock or stairs or path down to the river. (Disappointing.) Deck / lawn - nice. BBQ's old and run down. Breakfast - not sure. Was never told there was a breakfast. We got sick at this hotel, probably due lack of cleaning standards. I would not recommend this hotel. I would not stay here again.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joanne B wrote a review Aug 2022
Calgary, Canada1 contribution1 helpful vote
Our family booked a family suite through Expedia. This hotel is so sketchy and dirty we ended up not staying there and losing our money. The hotel tried to charge us more than our confirmed expedia amount. The hotel advertises an infinity pool; there is a dirty indoor pool that was absolutely disgusting. In the front lobby there is a sign with a picture of a bug. The sign says if you see these bugs in your room don't worry, they are harmless. OMG! There was broken windshield glass in the paring lot, obviously someone's car was broken into in the night and the broken glass was still there when we checked in at 3pm. The absolute divest of dives! DO NOT STAY HERE!!!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Danielle W wrote a review Aug 2022
1 contribution1 helpful vote
Used to love coming here! Was 'the place' we came to stay for 15 years. It wasn't modern but it was always a nice stay. Now it's unkept and dirty. Garbage laying around outdoors in common spaces (old carpet, other items) and the room was very dirty. Cobwebs, layers of dirt, I don't want to think about the sheets....
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Date of stay: August 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nd N wrote a review Aug 2022
1 contribution1 helpful vote
Disgusting. Filthly dirty full of hair in the sink, the toilet had poop smears still in the bowl, the bed was wrinkled & sheets had stains & the sofa was disgusting with stain smears & spill marks all over it was so so gross, I got itchy just looking. It wasn't even the room we booked, we booked a Queen with a river view & it was a ground level facing a bush with twin beds. The staff was rude they told us too bad they didn't have the room available they didn't care. Horrible management, staff don't care, disgusting!! run far far away
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$84 - C$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riverland inn and suites, riverland hotel kamloops
LOCATION
CanadaBritish ColumbiaKamloopsCity Center
NUMBER OF ROOMS
58
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Riverland Inn & Suites - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Riverland Inn & Suites
Which popular attractions are close to Riverland Inn & Suites?
Nearby attractions include Secwepemc Museum & Heritage Park (0.7 km), Pritchard Provincial Park (0.9 km), and Project X Theatre (0.7 km).
What are some of the property amenities at Riverland Inn & Suites?
Some of the more popular amenities offered include free wifi, free parking, and a hot tub.
Which room amenities are available at Riverland Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Riverland Inn & Suites?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Riverland Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Riverland Inn & Suites?
Conveniently located restaurants include Scott's Family Diner - Downtown Kamloops, Kirsten's Hideout Cafe, and Harold's Family Restaurant.
Are there opportunities to exercise at Riverland Inn & Suites?
Yes, guests have access to a heated pool during their stay.
Does Riverland Inn & Suites have any great views?
Yes, guests often enjoy the city view available here.
Is Riverland Inn & Suites accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.