Nestled on the Thompson River with picturesque Mount Peter and Mount Paul as a backdrop, our Inn is the ideal stay for those looking for quiet comfort, and knowing it is only just a short walk into town.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
River View
Great View
Languages Spoken
English
Location
1530 River St, Kamloops, British Columbia V2C 1Y9 Canada
Riverland Inn & Suites
493 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
When we checked in, the staffs were very kind and courteous. The bottom sheets were thin, low quality and did not stay in place, which show the stained mattress. The breakfast areas were congested, mainly due to the toaster. The toaster could be moved to an unused table in the eating area. Weird looking eggs! The towels were not replaced. We stayed thanksgiving weekend.
Beautiful veiw of the Thompsen River.
All Staff were FREUINDLY AND POLITE. probably coul stay ther again
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Date of stay: October 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is good, fronting on the river, but the noise from truck traffic on the highway bridge to the east made it difficult to sleep without ear plugs. No fault of the Inn, but still a problem. The bridge itself seems to amplify the already loud trucks. Our room was basic but reasonably comfortable and clean, and staff were friendly.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Jun 15, 2022
Hi Jason, Thank you for the feedback. Please accept our sincere apologies for the inconvenience caused during your stay. We as hoteliers try and give 100% to make each and every guest's stay a comfortable one which in your case we missed out on. Looking forward to welcoming you back to give you a better experience. Kind Regards Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you like to keep an eye on your bike, request a room where you can see the parking lot. Most people will want a room on the riverside, which is clearly a nicer view, but potentially nowhere near your ride. It’s about a 2km walk to get to restaurants, or a $10 cab. Not the most comfortable bed, and I am suspicious that they provided a double when they called it a queen. There is a lovely area with tables and chairs outside by the river to socialize. A reasonable stay for the price.
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Date of stay: August 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a month in advance for our sons sporting event a room with 2 queen beds and a kitchenette. Upon arrival we were told that someone was to have called us to tell us that our of room was not available. We were offered a room with "3 queen beds" and a kitchenette instead for the same price. When we went to our room there were 3 large twin beds, not queen beds, lined up side by side like the 3 little bears. The room was old and in need of renovation , furniture looked like it was from 1995. The mechanism to turn the shower on in the bathroom was just hanging from the wall with a large hole in the wall and pipes showing making it impossible to take a shower.
Back to the front desk we went to advise them. They offered us two other rooms , both "1 bedroom suites" with a kitchenette. The first unit smelled like cigarette smoke so we took the next one they showed us. It was like someone placed random furniture in the room with no practicality. A round kitchen table with no chairs placed next to the coffee table , a room telephone sitting precariously on the armchair of a high back chair in the corner. There was 1 fork , spoon and a knife in the drawer for utensils. The microwave was filthy and you could see where the dust stopped and started from the vacuum marks on the carpet. No bedding or pillows for the pullout couch , back to the front desk at 10pm to have them try and find some. Potato chips in the couch cushions.......etc etc. Did not dare take my shoes off the whole time.
We tried to sit in patio area but there was so much dust on the table and chairs , someone did come and clean them after we asked. And there is definitely not an Infinity pool there as the website states!
7 other families with our team stayed here during the same time with similar experiences. Dirty rooms , towels were not replaced by house keeping , sub par breakfast. One family left after seeing their room which had ants crawling in the bathtub , lost their money and went somewhere else to stay.
Several conversations were had with the manager asking for a reduction in the room rate only to be told there was nothing they could do and were told they were doing us a favor by upgrading us to a 1 bedroom suite. Upon checkout they did reduce the 2nd and 3rd night by 30.00.
The Inn is under renovations but is in such disrepair everything looks so dirty and run down. For the price we paid , $239 per night it was a complete rip off and disappointment.
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Date of stay: May 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked a room in this facility months ago for a youth sporting event.
I checked into a suite with kitchen to find it dirtier than any other hotel I have ever stayed at.
The smell of cigarette smoke was strong enough to give me an instant headache. We had the doors open for hours, no change in the disgusting smell.
I removed two full garbage cans of food, mostly meat, most unwrapped and loose from the fridge and freezer.
My 14 year old son went to get into the pull out couch bed and found cigarette butts and narcotics under the cushions. When I called the manager I was told there is no house keeping.
There were no rooms available to move us into until the following night.
I insisted on the mess to be cleaned. The night manager came with a vacuum and no cleaning or disinfectant products. I ended up having to help clean the room. I’m doing so we found more cigarette butts, narcotics and food under the couch. This manager told me I would not be charged for the night.
The next morning I requested the new room and wanted to ensure it would be ready when we returned later.
The day manager told me I needed to understand that there are three levels of government involved in this type of issue and the previous guest suffered from mental health issues.
(Social housing homeless contracts, t construction crews and fire victims are how this facility like to earn their money, families and non junkies beware)
I stopped him and told him none of the matters as his staff did not clean the room and my minor child found narcotics in his bed. I was told I would be charged one night at the rate on the regular room.
The next day at checkout I stated I felt there should be zero charge for the two nights. The manager said one night charge is all they would do. I told him to I would contact the management later.
One week later is see a full charge for the suite and regular room. I called and the desk manager told me there would be no credits and I can call whomever I want to fight it, including legally.
This facility clearly has no care for their guests safety.
Next time, I would choose under the bridge next store over this absolutely filthy government housing project.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Avoid this terrible, disgusting, dirty cash grab.
Most of the people from our team had dirty...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused. Kind RegardsGuest Services
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disgustingly filthy. Hated walking around in my bare feet! Didn’t have a shower because the bathroom was disgusting. I like a firm bed, but the mattresses are as hard as a rock…super low end and even springs poking out. Light on the patio is on 24/7 and shines around the curtains, so no way to blacken the room. Every surface looked like it needed a wipe. We used to stay here years ago and loved the little gem. I will never stay here again.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip:Stay somewhere else!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were not expecting to come to Kamloops or stay here. We had to evacuate Jasper National Park due to wildfires and drove all night. We were able to get 2 rooms here and arrived early in the morning. The front desk staff was extremely kind and accommodating and got us into a room as early as he possibly could which we greatly appreciated. The beds were so comfortable and we were so grateful to have a shower. The rooms had a view of the river which was quite beautiful and we found to be very calming and comforting. We went down to the tables outside the dining area to work on laptops or just relax which was just really nice. I used the laundry they had on site which was very convenient and my family got breakfast the next morning. I highly recommend this well-run, clean and comfortable place with a beautiful view of the river.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our family booked a family suite through Expedia. This hotel is so sketchy and dirty we ended up not staying there and losing our money. The hotel tried to charge us more than our confirmed expedia amount. The hotel advertises an infinity pool; there is a dirty indoor pool that was absolutely disgusting. In the front lobby there is a sign with a picture of a bug. The sign says if you see these bugs in your room don't worry, they are harmless. OMG! There was broken windshield glass in the paring lot, obviously someone's car was broken into in the night and the broken glass was still there when we checked in at 3pm. The absolute divest of dives! DO NOT STAY HERE!!!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FILTHY, do not stay here! Our room wasn’t cleaned from the previous guests. Went to go to bed at 10 pm at night and there was small black hairs throughout both beds. Had to go to front desk who gave us sheets to remake bed. Armoire inside was dirty with dust and dirt. Towels provided were stained and had pulls or holes in them. Sheets also had stains on them. Breakfast daily was nasty looking sausages and eggs. Common areas were run down and dirty. Bbqs were absolutely disgusting and not maintained.
Tried to connect with manager throughout our stay and were told he wasn’t on the property.
One room had a broken bed that you clearly could see and photos were taken the day of arrival. They replaced the box spring but then threw the box spring into the vacant lot next door.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Do not stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is my second time staying here. (The first time was great which is why I came back.) However, I am unspeakably disappointed this time.
The room I was given at first was "non-smoking", but as soon as I walked in I was greeted by a very strong stench of second hand smoke. I'm asthmatic, so this is a problem. I asked for a different non-smoking room which was assigned cheerfully. At first I thought this room was ok, but after walking in farther than the doorway, I realized it was almost as smelly as the first room.
I went to the desk again. While waiting to be helped, the customers in front of me were being charged a significantly higher price than advertized. Using their phone, the customers showed the agent the prices on the website. Finally, the agent capitulated and agreed to charge the price from the website.
Also while waiting, I saw a sign posted on the plexiglass saying "Don't mind the bugs. They're just maple bugs and they're harmless." When I got back to my room, there were 2 black bugs crawling around on my bed. GROSS!
Regarding changing my room, I'm out of luck; all the rooms are taken. So here I am, choking and wheezing. I drove 8 hours today and am not up to finding another place to stay.
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip:The best rooms if you don't care about second hand smoke, are those facing the river.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Riverland Inn , General Manager at Riverland Inn & Suites
Responded Feb 7, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Kamloops area.
PRICE RANGE
C$76 - C$103 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riverland inn and suites, riverland hotel kamloops
LOCATION
CanadaBritish ColumbiaKamloopsCity Center
NUMBER OF ROOMS
58
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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