Maggie the supervisor at the front desk was very unprofessional, inefficient, & did not know how to handle the lineups when people were checking in. The hotel itself is outdated, carpets not clean, things in rooms needing maintenance. , For the price we paid at the Best Western Plus, for the Victoria long weekend I’d much rather have a weekend at a fairmont hotel where you get much more value for your money. Also they are a cleaner chain & their employees are professional.
Prior to Covid, we travelled a great deal and now are restricted to essential travel so we wanted to make our stay special. I chose the perfect place to stay while in Kelowna. A short drive to the Hospital which was our reason for being there but also so very close to everything from parks to shopping, to the airport and even walking distance to many preferred restaurants. This is the only place I will stay when in Kelowna in the future as the price was good and the room was perfect. We had our Doggy with us and yet were on the fourth floor with a balcony and a view that was beyond belief. They had a very nice Pub on site and also so very many places for my Doggy to go out for his walks. Safe even when we were out for a late night Doggy walk. Staff were amazing and really cared that our needs were met in every way. Breakfast is included and was very good with a huge variety of hot and cold pre-packaged foods. Very fresh and with the option of eating in a lovely spacious room by the pool or taking it up to your room, it was a great way to start the day. We had a very nice visit o Kelowna mainly because we had a great place to return to at the end of the day.…
Booked three nights, got a room on the first floor just off the lobby. Older hotel so could hear everything in the rooms beside and above and outside the patio doors. Tile floor in the room was sticky; Shower head came apart when touched; bathroom sink water was scalding hot or cold. Upon check-in were advised room wouldn't be cleaned unless we specifically asked for it prior to 10am.
My husband and I stayed here while exploring Kelowna. The breakfast was one of the best we have had at a Best Western. The people running it were very efficient and did a great job. The front desk staff was so wonderful and friendly. Our room was spotless and we even had robes for us. We stayed in the tower with a great view from our room and loved it. The courtyard was huge with 2 BBQ,s and 2 outdoor hot tubs. I would definitely recommend this hotel. It’s perfect.
We stayed at this hotel twice, 5 days each. I love the fact that the pool and hot tub is in the middle of the courtyard. I love the balconies and family friendly atmosphere. The parking lot surrounds the building, you can leave your car close to the room - it is very convenient! The breakfast area was always clean and well stocked. The rooms are clean, housekeeping stuff is very polite and helpful. We will definitely come again!
Excellent facility, great value for money, cheerful staff. I would highly recommend this hotel to all whether you are on a business trip or leisure. Great for families who would like to enjoy their own food as the kitchens attached to the rooms are fantastic.
love this hotel - stayed on the 6th floor - great city views - and the staff are great - really know how to take care of their guests - only downside is its not on the water - other than that its almost the perfect place to stay.
Clean well maintained and exceptional staffing including continental buffet style breakfast poool and hot tubs clean and maintained on site spa and an excellent pub restaurant located on the property across from lobby entrance
Non existent customer service. Had such a bad problem we decided to leave after hanging out there for an hour and half without the problem being fixed. Front desk ladies told us in no uncertain terms, to go fly a kite. Worst hotel visit in 35 years of travelling.
I stayed on the 7th floor of the tower. Nice balcony with a great view of the city. The staff was very helpful in providing some info on what I might enjoy doing in the city. I received a coupon for a free drink at the restaurant onsite as well as a 15% discount on meals. Great deal.
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