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Sandman Hotel & Suites Kelowna

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Traveller (138)
Room & Suite (70)
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About

#24 of 35 hotels in Kelowna
Location
Cleanliness
Service
Value
Sandman Hotel & Suites Kelowna is located in the heart of the beautiful Okanagan Valley; a world class destination featuring an endless variety of summer and winter recreational activities, making it the perfect choice for your next stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Vending machine
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Iron
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English
Hotel links
Special Price:Early Bird With Free Breakfast | Save Up To 30%
606Reviews4Q+A100Room tips
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Lindsey S wrote a review Feb 20
1 contribution
This was hands down the worst, most disgusting, run down hotel that I have ever stayed at. I would not let my children take their shoes off as the carpet is worse than you could ever imagine. We stayed 2 nights for an hockey tourney and not once did I ever see cleaning staff around the hotel. I was leery to leave my vehicle in the parking lot, as there were people living rough all around. I would highly suggest staying anywhere else!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: My only advice is to avoid this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kevin M wrote a review Jul 2022
Toronto, Canada145 contributions124 helpful votes
Hotel's Favourite
I booked the tower king suite with view for roughly the same or less money than standard rooms in many other Kelowna hotels. Very nice suite with balcony. There was a technical issue with my bedroom TV but the staff resolved it quickly. Friendly staff throughout the hotel and quick help with room supplies at the front desk. The only negative thing for me was the 2 giant “nest” chairs, they take up lots of space and they’re awkward to use. I would suggest a couch, coffee table and club chair as a more workable option. All considered, a very nice stay and I will definitely consider this hotel on my next visit.
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Date of stay: July 2022Trip type: Travelled with friends
Room Tip: Reserve an upgraded room in the tower, it’s worth it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matt Scheibenpflug, Other at Sandman Hotel & Suites Kelowna
Responded Jan 20, 2023
Hi Charlieman2013, Thank you for your review and for the great rating! We look forward to welcoming you back. Matt S. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mog wrote a review Jan 2024
Kelowna, Canada171 contributions46 helpful votes
We stayed here primarily because it was supposed to have an atrium and pool. We asked when we booked about the pool and were told it was open. When we arrived it was closed for construction but the front staff said the hot tub still worked. It turned out it also was not working. They should have emailed us that the pool was closed prior to our stay. We had asked for a room indoor facing the atrium/pool area. But the balcony etc was covered in construction dust as were the windows. The atrium area is dark/dingy and has little to no plants. The hotel and rooms were very dated. The rooms were also dusty and not that clean. The wifi was also down so we called the front desk. They said they would send up somebody to discuss our concerns, no one came and we had to go down to the front again. The front staff seemed to not know what to do and said we could move rooms but because of the construction it would be the same. They said the tower had better rooms but we would have to wait to get a room there. Very poor front desk service. This hotel is to dated and unclean to be comfortable. It would be better to spend a few more dollars to have a clean and comfortable stay somewhere else.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: I for some reason you have to stay here. Ask to stay in the tower, supposedly the rooms in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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suntans wrote a review Dec 2023
Osoyoos, Canada45 contributions28 helpful votes
Despite some negative reviews, we decided to give this hotel a chance on a recent trip, for an early morning flight out of Kelowna airport. First, the long term parking facilities offered here are great. If you book the night before you fly out, you get 15 days of free parking. Then if you book another night on your return, you get free parking applied in reverse! Fantastic deal! For this alone, we will continue to stay here whenever the need arises. We booked a King Room in the Executive Tower, and at check in, we received a complimentary upgrade to a King Suite. The Front desk staff was really friendly, and helpfull. From start to finish, all the staff we encountered was polite, cheerful, and very friendly. The rooms are a little outdated, but hey the price was excellent, so no complaints there. The shower had plenty of hot water, and the bed was super comfy. We had a good night's sleep. If there was one complaint, it would be with the Denny's Restaurant attached to the hotel. As Platinum Members, we received a dining discount card for supper upon arrival. The staff in Denny's had no idea what to do with it. And despite paying for our bill via debit card, the restaurant double charged us, and applied the bill to our room. This was done without our consent, and without even telling us. I didn't notice this until after we had checked out the net morning. Thankfully, the front desk staff rectified the mistake, and reversed the charges for us. But to make a charge without consent to a guest's room is absolutely unnaceptable practice. We will continue to use this hotel whenever we are in Kelowna.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mieke Ditmer, Other at Sandman Hotel & Suites Kelowna
Responded Dec 18, 2023
We are thrilled to see you gave us a try and enjoyed your stay ! Thank you for taking the time to write such a wonderfully detailed review, we very much appreciate all of this feedback and hope to welcome you back again in the near future. Happy Holidays and best regards - Mieke
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hot-Breeze wrote a review Nov 2023
Coquitlam, Canada51 contributions57 helpful votes
Not worth the stay for the price Weird room set ups Old hotel, front desk not very friendly and could barely speak or understand English Wish we would have stayed elsewhere Never again Keep away
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mieke Ditmer, Other at Sandman Hotel & Suites Kelowna
Responded Nov 17, 2023
Hello Hot-Breeze, My name is Mieke, I am the General Manager here at the Kelowna Sandman Hotel. I wanted to take a moment to reach out to you directly and apologize for your negative experience. Guest satisfaction is our most important priority and I hope we can get a chance to connect directly and rectify this experience as we all do hope to welcome you back on your next visit to Kelowna. Please feel free to reach out to me at 250 980 3150 when convenient to you. I will be looking forward to changing your mind !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dillycurious wrote a review Sep 2023
Kamloops, Canada35 contributions16 helpful votes
It's a decent hotel. The front office staff weren't that friendly though, didn't notice anyone smile. The lady at the bar was quite friendly. We didn't like their outdated room key cards, as we were informed the key gets demagnetized if it left together with our phone, wallet, etc. They need to pay attention to cleanliness, the table centerpiece had collected dust and can be easily noticed.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mieke Ditmer, Other at Sandman Hotel & Suites Kelowna
Responded Nov 17, 2023
Hello dillycurious, I apologize for my delayed response but wanted to take a moment to thank you for writing this review and sharing your thoughts with us. We agree that our key card system could you some updating and are looking to improve in 2024. We all hope to see you back again soon, best regards, Mieke - General Manager Sandman Kelowna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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simonb0101 wrote a review Sep 2023
2 contributions
The good - The size of the room was good The Bad If you are going to offer hotel rooms then the following needs to be addressed: 1. Whatever was on the tiles it was repulsive as you stuck to the floor when you walked on it. It felt dirty and disgusting, i couldnt wait for my stay to end. 2. There was splatter on the wall of the kitchen this room was not cleaned. 3. Couldn't find the remote for the TV, i did find it under the cushion on the lounge so clearly that was not removed and cleaned prior to my stay. 4. Found an empty vape cartidge on the other lounge. 5. I would encourage you to try sitting in the lounges for a few hours and tell me they are comfortable. 6. The pillows felt like they were straight out of 1988. 7. There was a drop of blood on the bedsheet. Overall I am appalled and you should be ashamed of yourself for offering such a poorly presented product.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Dont go there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mieke Ditmer, Other at Sandman Hotel & Suites Kelowna
Responded Nov 17, 2023
I apologize that we did not follow up with you on this negative experience. The enjoyment of your stay is the most important thing to us and I can see we failed you. Should you want to discuss this with me further I would welcome a chance to connect directly and potentially rectify, please feel free to call me at 250 980 3150, best regards, Mieke - General Manager Sandman Kelowna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cheryl Bentley wrote a review Sep 2023
Victoria, Canada9 contributions8 helpful votes
Stayed as a couple for business in September 2023. The hotel is run down! Paint peeling off the ceiling, toilet seat falling off, toilet tissue holder broken, safe not working, and the balcony was filthy! Air conditioner was extremely noisy. We put out the sign out each morning for fresh towels, but only got them once. I called the front desk who assured me she would send some to our room but it never happened! The fitness room was so dirty and half the equipment was broken. No spray or paper towels to wipe down any equipment. The water dispenser was broken. Filthy!!!! Went to the lounge in the hotel, and very limited selection. Despite advertising craft beer on special we were told they ran out of everything on tap!?? Don’t stay here!!!
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mieke Ditmer, Other at Sandman Hotel & Suites Kelowna
Responded Nov 17, 2023
I apologize that we did not follow up with you on this negative experience. The enjoyment of your stay is the most important thing to us and I can see we failed you. Should you want to discuss this with me further I would welcome a chance to connect directly and potentially rectify, please feel free to call me at 250 980 3150, best regards, Mieke - General Manager Sandman Kelowna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John M wrote a review Aug 2023
1 contribution
Disgusting ….. smelly , dirty, noisy, stained towels, Air con noisy and as effective as a blow torch, shower was pathetic and so low I thought it was a bidet! …. VERY VERY disappointed after staying in Sandman hotels and suites prior to this abhorrent abomination of a place, VASTLY overpriced and Desperately in need of renovation. I WOULD AVOID THIS PIT AT ALL COSTS
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Allie M wrote a review Aug 2023
2 contributions
My husband and I visited Kelowna for the weekend and decided to book the Sandman Hotel as a last minute booking. After checking in, we found our room and were totally surprised. Incredibly loud air conditioner (which had to be turned off at night which wasn't good in 30+ heat), bathroom door badly damaged, stained towels and bedding, dated furniture, room smelled terrible, water didn't drain in bathroom sink, shower didn't work correctly. We have stayed at the Sandman Hotel in Squamish in the past and were very happy with that hotel which is why we decided to stay in another one however this one in Kelowna should seriously consider a revamp and also train staff in customer service....a hello and a smile from housekeeping staff especially would be nice instead of pushing by guests and not acknowledging them....a simple smile maybe!!! The cost to spend one night in this room was a joke...not worth it at all and we will not recommend this hotel to anyone.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$107 - C$149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kelowna sandman hotel
LOCATION
CanadaBritish ColumbiaOkanagan ValleyKelownaCentral City
NUMBER OF ROOMS
221
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Sandman Hotel & Suites Kelowna - UPDATED 2024 Prices, Reviews & Photos (Okanagan Valley) - Tripadvisor

Frequently Asked Questions about Sandman Hotel & Suites Kelowna
Which popular attractions are close to Sandman Hotel & Suites Kelowna?
Nearby attractions include Orchard Park Shopping Centre (0.4 km), Mickie's Pub (0.1 km), and Famous Players Orchard Plaza 5 (0.3 km).
What are some of the property amenities at Sandman Hotel & Suites Kelowna?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sandman Hotel & Suites Kelowna?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sandman Hotel & Suites Kelowna?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sandman Hotel & Suites Kelowna?
Yes, free parking is available to guests.
What are some restaurants close to Sandman Hotel & Suites Kelowna?
Conveniently located restaurants include Tokyo 1 Asian Buffet & Bar, The Keg Steakhouse + Bar - Kelowna, and Milestones.
Are there opportunities to exercise at Sandman Hotel & Suites Kelowna?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at Sandman Hotel & Suites Kelowna?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sandman Hotel & Suites Kelowna offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sandman Hotel & Suites Kelowna?
Many travellers enjoy visiting Father Pandosy Mission (4.3 km) and Kelowna Cenotaph (4.2 km).
Is Sandman Hotel & Suites Kelowna accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.