This was a required hotel to stay at for a soccer tournament. Total disappointment at every turn. Pool was broken, room felt like a dungeon, windows didn’t open, police were called to a domestic dispute, where they had to be removed from the hotel (not associated with our soccer team). Loud parties and people last night there at 1am. Scared to say anything after police came earlier in the day.
Over 400 for 2 nights plus $200 upfront damage deposit. Pool wasn't even open yet. Poor quality, dirty, stained and damages in room. Me and another lady came to request help about cleanliness and were aggressively responded to. Told we could try to clean it and see that it won't come clean and that we could check out if we don't like it here. I was called at 3 am and was told that my kids were outside playing (they WERE asleep next to me until they called the room phone and woke us all up) this is the extremely short version of the story but it was the worst experience with a company I've ever had. Never will I return or recommend. I checked out a night early and stayed at the Vernon lodge instead. They were INCREADIBLE. Clean, friendly, cheaper, beautiful and relaxing. Worth the travel into kelowna if the super 8 is the only option. …
Complete dump would not stay at this motel ever again. Even though it was cheap it was not worth it spend the extra money and stay somewhere more comfortable and safe and secure. Tweaked a checking out of their rooms. Suspicious people just sitting in parking lot with vehicles idling looking like they were up to no good!
the lady at the front desk was rude I was over charged 225 for a double bed room,paid 500 deposit which they didnt want to give back.Had to call the manager he was rude but eventually gave it back.The OASIS was so much better even had a jacuzzi in my room for 97$ a night,it was so clean and they gave back my 200 deposit back no issues.THEY EVEN HAD A POOL
Extra Charges without consent Penalties during checkout Rates changed over night Very poor customer service and no feedback Horrible experience and I could have gone to a much better hotel for this price...
An older property but kept up pretty well. All the staff we met were friendly, and helpful, all Covid precautions taken seriously and closely following public health orders. Bed was comfy, WiFi was strong and quick. Keurig coffee in the room was a good start and a quick breakfast available with cold HB eggs, fresh fruit, yogourt, hot or cold cereals and toast/bagels and creamcheese/peanut butter/jams. There was room to park your car for the duration of your trip away at a very decent price. Our vehicle was safe and there were no issues. Handy to the airport and easy to find, we'll use this motel style property again.
I was extremely uncomfortable and disappointed by our stay here at this motel. We have stayed here previously and it was affordable and ok, but this time was horrific. We travelled over 8 hours to stay here for a medical appointment. Firstly when we checked into our room there was a door linking us to the next room which a bench blocking it and we could hear everything in the next room, a gentlemen FaceTiming someone and I could hear every word. We immediately asked for another room, which we appreciate we were accommodated for. When we got into the room, it was freezing cold the heat was not on whatsoever, and the toilet wouldn’t flush properly we had to take the lid off everytime and manually flush it ourselves. To top it off it was super noisy, you could hear everything, the highway(we were at the back of the motel), people talking in other rooms, I mean everything. There was a lot of party traffic coming and going all night both nights as well as as we had call security in the middle of the night due to people who were under the influence of drugs and alcohol partying in the parking lot so loud and driving in and out of the parking lots all night circling our vehicle and making us feel extremely uneasy. Our stay was mid week, not the weekend. Lastly, the morning we were checking out we were trying to enjoy breakfast and they have boiled eggs available to eat and I went to crack them open and they were completely raw(day before they were cooked and fine). The two young girls working were super kind and Considerate of how we were feeling and we appreciate them during our stay, but we would never stay here again ever. It was the most uncomfortable, unsafe place we have ever stayed. We never slept a wink. We did mention during our stay all of these issues and they tried to accommodate as best as they said they could, no refund was made or discount or anything of any sort. We were extremely disappointed as we were mostly looking for something comfortable and knew previously we were ok with our stays here, comfort was the last thing we got.…
Amazing staff, wonderful location and clean rooms. Check in was very easy. We travelled with kids and elders and we were a large group, and stay was really comfortable and cozy. Breakfast was good. Pool and hot tub were maintained well. Will be back for sure. Thanks for lovely stay.
I've stayed in this hotel several times. The room has everything you need, TV, microwave, air conditioning, Wi-Fi, coffee machine, etc. The bed is big and comfortable. There is also a swimming pool next to the room, which is really wonderful. Compared to other hotels in Kelowna, super8 offers excellent cost-effective. I will stay here next time!
I was trying to save a couple bucks and booked the Super 8 ($20 cheaper) than its competitors in the area - next time I will spend the extra bucks. The beds were not very comfortable and rooms were small and outdated and very thin walls - you could hear the other guests in nearby rooms as well as the busy highway.