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70 Church St, Nanaimo, British Columbia V9R 5H4 Canada
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (177)
Room & Suite (126)
Dining (51)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21-04-05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Dorchester Hotel
Updated 21-04-05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 17 in Nanaimo
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Located in Nanaimo,BC, the Best Western Dorchester Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast available
Bicycle rental
Bicycles available
Kids stay free
Highchairs available
Parking
Wifi
Sauna
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun deck
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Chinese, Korean, Portuguese and 1 more
784Reviews4Q+A100Room tips
Traveller rating
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Most Recent
Martin V wrote a review Apr. 2022
Chilliwack, Canada12 contributions1 helpful vote
Will not be back. Hotel laundry room and (only microwave) on 3rd floor occupied by a young woman in stages of undress doing her make up and drugs for the night. Needles laying on the dryer and a Naloxone kit nearby. She was very fidgety and acting distressed. Obviously not a guest of the hotel but someone that slipped thought the front door (Easy to do because the two young clerks were behind a wall so no one was watching the desk). Did not feel safe. Room was nice, hotel a great location. But if you can't keep the addicts from coming in then I can't stay here with my family. Spoke to a hockey team that was staying here the same night and they said it happens more often.
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Review collected in partnership with Best Western
Date of stay: April 2022
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Trip type: Travelled
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Response from Julie Park, General Manager at Best Western Dorchester Hotel
Responded 3 weeks ago
Hi Martin V, Thank you for staying with us and your feedback is much appreciated. We value all our guest's feedback and will be used for improvement for our future guests. We're sorry to hear about your experience during your stay and any inconvenience caused. We will assure to be more attentive and monitor any people accessing through the lobby. Once again, our sincere apologies for the matter. Sincerely, Julie Park General Manager
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VancouverLil wrote a review Aug. 2021
Langley, Canada587 contributions165 helpful votes
Hotel's Favourite
We thoroughly enjoyed our stay at the Dorchester. It is centrally located and within walking distance to many attractions and restaurants. The hotel was a little old, but very well maintained. Our room looked out onto the harbour and it was so comfortable and clean. We were also very impressed with the Covid protocol. I would like to really call out our maid. She was wonderful! We opted for not having any room service but she checked in to find out if we needed anything. I was also very impressed by the use of soap, shampoo, conditioner, and body lotion dispensed in a large container, very reminiscent of how they do it on the cruise ships. Really better for the environment. Well done! We will look forward to staying at the Dorchester again soon!
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Date of stay: August 2021
Rooms
Service
Room Tip: No bad rooms. But the third floor has a really nice outdoor patio that can be used by hotel guests!
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3 Helpful votes
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Response from Julie Park, General Manager at Best Western Dorchester Hotel
Responded Aug. 14, 2021
Dear VancouverLil, Thank you for staying with us and I’m glad to hear that you’ve enjoyed your stay with us. On behalf of our team, your positive feedback is greatly appreciated. We also appreciate recognizing our staff, our COViD protocol and our eco friendly amenities. It’s been pleasure accommodating you. We hope to welcoming you again in near future. Sincerely, Julie Park General Manager
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Logan Edwards wrote a review Apr. 2022
Winnipeg, Canada83 contributions2 helpful votes
+1
Very positive experience here. Staff were absolutely fantastic, bed was comfortable, and location was perfect. I got a smaller room, but it was perfect for a solo traveler, and had a decent sized bathroom as well. Side note, the burger place attached is freaking amazing. Would stay here again for sure.
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Date of stay: September 2021
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Response from Julie Park, General Manager at Best Western Dorchester Hotel
Responded 4 weeks ago
Dear doubtseventhere, thank you for booking and staying with us. Your feedback is much appreciated and we are glad to hear you enjoyed your stay with us. We are looking forward to welcoming you back here again for your future reservation in Nanaimo. Sincerely,
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cydy22 wrote a review Apr. 2022
1 contribution
The room rate was higher than I expected. Even with the “Best Rate” I received as a BW card member. There is no shuttle to the airport so count on spending another $42 or so on a cab. I did not look into the shuttle company suggested as it was an online booking system, so seemed like a hassle. The cab was waiting for me as ordered for 4am. No time for breakfast, so missed out on that feature- no compensation for that. It is located downtown near the marina so a lovely place to see during the day. Staff was very helpful. The room was tiny, but cute and clean. Don’t leave your “Privacy Please” on your door if you need anything from housekeeping. I ran out of shampoo etc. because I had mine on the door.
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Review collected in partnership with Best Western
Date of stay: April 2022
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Response from Julie Park, General Manager at Best Western Dorchester Hotel
Responded 4 weeks ago
Dear Cydy22, thank you for booking and staying with us. Your feedback is much appreciated and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again to staying with us. Sincerely,
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cruiser6088292022 wrote a review Apr. 2022
Nanaimo, Canada1 contribution
Was disappointed when I went to pay with debit the next day upon check out.. they have switched all the machines to only accept credit card payments. I’m wondering if they will be changing this in near future?
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Review collected in partnership with Best Western
Date of stay: April 2022
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Response from Julie Park, General Manager at Best Western Dorchester Hotel
Responded Apr. 12, 2022
Dear guest of Cruiser6088292022, thank you for booking and staying with us. Your feedback is much appreciated and we apologized for no debit card payment at the hotel at this moment. We upgraded our POS system a few weeks ago and we did not know the current system not working with debit card. And we are trying our best to working with system provider to fix this issue. I hope by next time you visit us, we will able to process the debit card for the payment. Again, we sincerely apologized for this inconvenience. Thank you again for your business and we are looking forward to welcoming you here next time. Sincerely,
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kalinekitten wrote a review Apr. 2022
1 contribution
Everything was perfect! We loved how they left little pet food bowls treats, and blankets out for our pets. That was so sweet and thoughtful, very nice touch. No one disturbed us during our stay and the staff were so polite and friendly the entire time. They were very considerate regarding check in and check out times as well. We will definitely be staying again!
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Review collected in partnership with Best Western
Date of stay: April 2022
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Response from Julie Park, General Manager at Best Western Dorchester Hotel
Responded Apr. 10, 2022
Dear Kalinekitten, thank you for booking and staying with us. Your feedback is much appreciated and we are glad to hear you had a wonderful stay with us. wWe are looking forward to accommodate your next stay with us again in the future. Sincerely,
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Richard S wrote a review Apr. 2022
2 contributions1 helpful vote
rooms were newly renovated, bathrooms were not just yet but were still in amazing condition. Staff was helpful. Great location. Limited parking availability. I made use of their venue room which exceeded expectations. Charlie was a great help!
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
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Location
Cleanliness
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Sleep Quality
Trip type: Travelled
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Response from Julie Park, General Manager at Best Western Dorchester Hotel
Responded Apr. 8, 2022
Dear Mr. Richard S, thank you for booking and staying with us. Your feedback is much appreciated and we try our best to offer our hotel guests the best customer services we can do. And we are looking forward to welcoming you back here soon with more training events in the future. Sincerely,
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Erin K wrote a review Mar. 2022
1 contribution2 helpful votes
Honestly I was extremely dissatisfied with this visit and do not see us staying at this hotel again. Our original room was full of ANTS. It ended up in our luggage, and even in our dogs food that had to be thrown away. When we called down to the front desk we were told we might not be able to be moved. Then we were offered to be moved to a room that was not as nice, or we could stay in the room with the ants and be given bug spray and a $50 discount. This was not a satisfactory solution to us. We moved to the not as nice room and were not offered any discount of any kind or any follow up to make sure we were okay in our new room. Not only that but the staff seem to do nothing to regulate any noise, children were running up and down the stairs and hallways stomping during all hours of the day with no repercussions, there was vacuuming in the hallways at 11PM. It was a very disappointing and restless stay.
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Review collected in partnership with Best Western
Date of stay: March 2022
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1 Helpful vote
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Response from Julie Park, General Manager at Best Western Dorchester Hotel
Responded Mar. 23, 2022
Dear Erin, Thank you for staying with us and your feedback is much appreciated. It is definitely not a pleasant experience and as soon as we learned about the situation, we have treated the room thoroughly and will keep monitoring for any further issues. Also I'd like to sincerely apologize for how your experience was with our team. We value our guest's feedback and our guest's satisfaction is our top priority and we are sorry how the situation was mishandled. We will reassure with the team to work on improvement on resolution skills and also we apologize for the noise caused by other guests. I'm aware there were some children running hallways and their parents were warned at several occasion but we will keep assuring to regulate the quietness of public areas more cautiously. Once again, our sincere apologies for your recent unpleasant experience and we hope that you consider staying with us again so we can accommodate you with improvement in the future. Please feel free to reach me directly for any further assistance. Sincerely, Julie Park General Manager
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Carol N wrote a review Feb. 2022
Duncan, Canada1 contribution1 helpful vote
The hotel is nice, food is good in the restaurant but someone opened the door of my room without knocking at 9:30am i was in bed, without adequate clothing, on top of blankets and i just do not know how this is a thing. Who does this? You knock and wait for someone to open a door or you leave! My mind is blown
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Review collected in partnership with Best Western
Date of stay: February 2022
Value
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Location
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Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Julie Park, General Manager at Best Western Dorchester Hotel
Responded Mar. 1, 2022
Dear MissKnitter, Thank you for staying with us and your feedback is much appreciated. I'm very sorry to hear what happened and it sounds our staff did not follow the protocol and we will reassure with the team that any likely situation won't happen again. It is our top priority to keep our guests privacy seriously and we're sorry that it failed during your recent stay and we will do our best to correct the issue. We hope this single experience does not deter you from staying with us again. Please feel free to reach me if I can be any further assistance at any time. Sincerely, Julie Park General Manager
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I6695IUlindac wrote a review Feb. 2022
25 contributions28 helpful votes
stayed 4 nights - while visiting family in area. Front Desk staff friendly & welcoming. Very Nice to have both Resturant & Bar at property. Convenient to all downtown shops. Check out nearby Lighthouse Pub, Firehouse grill (shout out to Mike) & Naniamo Bar- open mic night (shout out to Sonya). Felt very safe as a single senior female traveler. Nice harbor park across the way with food trucks and music on the weekend. Room's Harbor View beautiful! Comfy Bed! free washer and dryer on 3rd floor.2- Resturant & Bar located in BW -great burger & drinks. Staff very welcoming and friendly!
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Review collected in partnership with Best Western
Date of stay: February 2022
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Response from Best Western Dorchester Hotel Nanaimo, Sales at Best Western Dorchester Hotel
Responded Feb. 24, 2022
Dear I6695IUlindac, Wow! We're glad to hear that you've had a great time visiting your family and truly honored to be part of your visit. We appreciate your positive feedback and will be gladly shared with the all of hard working team at the 2 restaurants as well as the hotel front desk and cleaning team. We're also glad to know that you had great time exploring hot places in town. It's been pleasure accommodating you and look forward to your future stay with us on your next visit to Nanaimo. Sincerely, Julie Park General Manager
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PRICE RANGE
US$117 - US$251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western nanaimo, nanaimo best western
LOCATION
CanadaBritish ColumbiaVancouver IslandNanaimo
NUMBER OF ROOMS
71
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Frequently Asked Questions about Best Western Dorchester Hotel
Which popular attractions are close to Best Western Dorchester Hotel?
Nearby attractions include Harbourfront Walkway (0.2 km), Nanaimo Museum (0.3 km), and Breakout Nanaimo Escape Rooms (0.3 km).
What are some of the property amenities at Best Western Dorchester Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Best Western Dorchester Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Dorchester Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Best Western Dorchester Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Dorchester Hotel?
Conveniently located restaurants include Asteras Greek Taverna, The Nest Bistro, and Gabriel's Gourmet Cafe.
Are there opportunities to exercise at Best Western Dorchester Hotel?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at Best Western Dorchester Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Dorchester Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Dorchester Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Dorchester Hotel?
The staff speaks multiple languages, including English, Chinese, Portuguese, Vietnamese, and Korean.