Painted Turtle Guesthouse
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121 Bastion St, Nanaimo, British Columbia V9R 3A2 Canada
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
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About
#2 of 26 Speciality lodging in Nanaimo
Location
Cleanliness
Service
Value
If you are looking for the newest, freshest and funkiest accommodation in Nanaimo, then you've found it - the Painted Turtle Guesthouse.We opened July 2004, in a fully renovated and refurbished 1913 heritage building. Located in the heart of the waterfront/arts district downtown, we are among the trendy cafes & restaurants, pubs & clubs, art galleries, bakeries, street performers and local points of interest.The Guesthouse is extremely well appointed and has received the highest possible standard available as a BC Approved Accommodation. We are also an affiliated Hosteling International Property. All features have been designed with the active traveler in mind, but we have thrown in a few special features. The Great Room, in the heart of the building features a fully self-contained kitchen and spacious dining area, lounge with fireplace, games, books, magazines and computers. We provide free WIFI throughout the property. The bathrooms are all centrally located and private use. All linens and towels are provided free of charge and laundry services are available onsite. Breakfast options and essential store are located in the lobby for your convenience. We have 3 room types catering to every type of traveler. Classic -private room with queen sized bed, private Family rooms with queen sized beds and bunk beds, or dorm style accommodation. Lockers/charging stations are provided in all shared accommodation.Gateway to internationally acclaimed Vancouver Island, Nanaimo is the “Harbour City” and features a fabulous ocean-side location. Easily accessible by ferry from downtown Vancouver, and is a great base camp to venture to other Island destinations. Experience the Island’s natural beauty, attractions, and endless recreational and adventure pursuits! We look forward to meeting you and making you stay in Nanaimo memorable.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Wifi
Banquet room
Meeting rooms
Non-smoking hotel
Shared bathroom
Self-serve laundry
Room features
Bath / shower
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
Chinese, Polish
Location
Full view
90Good for walkers
Grade: 90 out of 100
67Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
167Reviews0Q+A16Room tips
Reviews
Traveller rating
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We have stayed here when visiting island for many years. We have noticed a huge change in cleanliness and staff. When checking in was told about pancake breakfast offered. We adjusted our plans to have breakfast before checking out. After waiting for 30 minutes my boyfriend asked front desk about breakfast and was greeted with a shrug . When asked front staff - german girl about bathroom needing paper was told by staff that it wasn't their job. Very disappointed in lack of customer service Do yourself a favor and go elsewhere!!!
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Date of stay: March 2020
Value
Cleanliness
Room Tip: private rooms don't have private bathrooms!
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Incredibly bad place to stay at. Booked through hotels.com which mentioned a detached private bathroom, which is a horrendous lie. 3 or 4 shared disgusting and badly maintained bathrooms. When we checked in and found this as well as a disgusting used face mask in our room, we decided to leave and asked for a refund, which hotels.com was able to get for us. I have never ever seen something like this, in Covid-19 times... Such poor hygiene should be reprimanded and I think this place should be closed for lack of respect for public health guidelines...
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Date of stay: September 2020Trip type: Travelled as a couple
Helpful
Response from Rebecca Yu, Owner at Painted Turtle Guesthouse
Responded Sep. 23, 2020
We're sorry you were unhappy with your stay. I understand my housekeeping has not completed the cleaning. I take full responsibility for this and I am very sorry. In such regard, we are currently investigating the whole matter. Rest assured we have duly sought ways to improve our cleaning service in order to avoid such incidents from occurring again. Please contact us, we will offer discount for your next stay. Thanks for giving us feedback!
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Threatened and had to Flee!! When I spoke to staff member Auckshaw and said I needed $7.00 to park for last night, after they have cost me $60 in fines, he denied everything regarding parking and I told him he was a liar for misleading me to stay at the hostel, he yelled at me, shook his fist at me and came after me! He had to be held back and I had to flee as I no longer felt safe! I had booked for 8 days but left tonight in tears and scared for my well being! They refused to reimburse me for tonight and I am forced to sleep in my car! I had booked a private room, as the staff told me they were still allowing 2 people in a room during COVID-19! Upon arrival,there were signs saying masks must be worn in hallways, kitchen and common areas. The entire time I was there, only 2 out of 6 staff wore any masks! I was put on the fourth top floor which was very hard for me to climb all those stairs with my bad knee. The staff saw me struggling to carry all my stuff. On the only positive note,the cleaning lady, Lisa ensured my room was nice and clean. My major complaint and why I would never recommend staying here are the lies I was given about parking and how horrible I was mistreated. Before booking, I saw online the Bastion and Skinner Parkade was available. I called and the staff said parking for the hostel was available. Having lost my job and my place to live during COVID-19, my funds were put on my accommodations. Upon arriving, the switch occurred as the staff member Auckshaw told me he did not know if parking was available at the corner parkade on Bastion and Skinner. He told me I should go walk over ( I am the paying guest) and it was late at night. Being a single female, I was worried! He then changed his mind and told me the parkade was closed due to construction and told me because of the inconvenience I could park at the other Parkade 2 blocks away. It was also raining and dark. I was mislead by communication from The Painted Guesthouse Hostel on a continual basis! This lead me to receive three parking tickets totaling $90.00! One was reduced to a warning. The constant stress took its toll on me. I was not able to get a decent nights sleep either, due to the fighting, loud swearing and yelling underneath my window! The one bathroom leaked all over the floor and the other bathroom had a notice on it saying out of order. When I went to let them know about my three parking fines on my last day staying, the young girl said I could have parked underneath the nearest parkade as that part was still open. Auckshaw said right in front of her and I, "Oh I did not know that!" He has never apologized to me and has caused me great amount of distress and anxiety. If you are to operate a business that houses guests, you need to know what is available for parking! He lied to me several times and I warn others not to stay here at all! All they want is your money! They clearly do not care about their guests well-being or safety! I have filed a complaint.…
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Date of stay: July 2020Trip type: Travelled solo
Helpful
Response from , Owner at Painted Turtle Guesthouse
Responded Jul. 29, 2020
Dear guest, thank you for your reviews. Unfortunately, the public parking lot is doing construction. However, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
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Can you Nanaimo for a business trip. Booked in at the painted turtle because it seemed like a good place to get a local experience. One criteria is to have a private bathroom. Their website states room with private bathroom. By private they mean, no boast else can come in while you’re using it. I felt mislead and asked for a refund for my 3 nights x 2 rooms( me and a coworker). They only refunded 1 night x 2 rooms. I had to pay for 4 rooms that I didn’t use. Since I had to check into another hotel, company won’t pay so its 100% out of pocket!!
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Date of stay: February 2020
Helpful
Response from , Owner at Painted Turtle Guesthouse
Responded Jul. 29, 2020
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.
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Appreciate that it is not something the hostel can control, but heads up there are 3 nighclubs/bars very close by and the noise from the street makes it very hard to sleep. Granted we stayed a saturday night but it was incredibly loud. Hostel itself is very clean and comfortable and staff are friendly. And it is very reasonably priced.
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Date of stay: November 2019Trip type: Travelled as a couple
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PRICE RANGE
US$49 - US$62 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaVancouver IslandNanaimo
NUMBER OF ROOMS
20
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Claim Your Listing Frequently Asked Questions about Painted Turtle Guesthouse
Which popular attractions are close to Painted Turtle Guesthouse?
Nearby attractions include Harbourfront Walkway (0.2 km), Nanaimo Museum (0.2 km), and Breakout Nanaimo Escape Rooms (0.2 km).
What are some of the property amenities at Painted Turtle Guesthouse?
Some of the more popular amenities offered include free wifi, meeting rooms, and a banquet room.
What are some restaurants close to Painted Turtle Guesthouse?
Conveniently located restaurants include Asteras Greek Taverna, Gabriel's Gourmet Cafe, and The Nest Bistro.
Does Painted Turtle Guesthouse offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Painted Turtle Guesthouse?
The staff speaks multiple languages, including Chinese and Polish.
Are there any historical sites close to Painted Turtle Guesthouse?
Many travellers enjoy visiting The Bastion (0.1 km).