We have stayed here when visiting island for many years. We have noticed a huge change in cleanliness and staff. When checking in was told about pancake breakfast offered. We adjusted our plans to have breakfast before checking out. After waiting for 30 minutes my boyfriend asked front desk about breakfast and was greeted with a shrug . When asked front staff - german girl about bathroom needing paper was told by staff that it wasn't their job. Very disappointed in lack of customer service Do yourself a favor and go elsewhere!!!
Incredibly bad place to stay at. Booked through hotels.com which mentioned a detached private bathroom, which is a horrendous lie. 3 or 4 shared disgusting and badly maintained bathrooms. When we checked in and found this as well as a disgusting used face mask in our room, we decided to leave and asked for a refund, which hotels.com was able to get for us. I have never ever seen something like this, in Covid-19 times... Such poor hygiene should be reprimanded and I think this place should be closed for lack of respect for public health guidelines...
Threatened and had to Flee!! When I spoke to staff member Auckshaw and said I needed $7.00 to park for last night, after they have cost me $60 in fines, he denied everything regarding parking and I told him he was a liar for misleading me to stay at the hostel, he yelled at me, shook his fist at me and came after me! He had to be held back and I had to flee as I no longer felt safe! I had booked for 8 days but left tonight in tears and scared for my well being! They refused to reimburse me for tonight and I am forced to sleep in my car! I had booked a private room, as the staff told me they were still allowing 2 people in a room during COVID-19! Upon arrival,there were signs saying masks must be worn in hallways, kitchen and common areas. The entire time I was there, only 2 out of 6 staff wore any masks! I was put on the fourth top floor which was very hard for me to climb all those stairs with my bad knee. The staff saw me struggling to carry all my stuff. On the only positive note,the cleaning lady, Lisa ensured my room was nice and clean. My major complaint and why I would never recommend staying here are the lies I was given about parking and how horrible I was mistreated. Before booking, I saw online the Bastion and Skinner Parkade was available. I called and the staff said parking for the hostel was available. Having lost my job and my place to live during COVID-19, my funds were put on my accommodations. Upon arriving, the switch occurred as the staff member Auckshaw told me he did not know if parking was available at the corner parkade on Bastion and Skinner. He told me I should go walk over ( I am the paying guest) and it was late at night. Being a single female, I was worried! He then changed his mind and told me the parkade was closed due to construction and told me because of the inconvenience I could park at the other Parkade 2 blocks away. It was also raining and dark. I was mislead by communication from The Painted Guesthouse Hostel on a continual basis! This lead me to receive three parking tickets totaling $90.00! One was reduced to a warning. The constant stress took its toll on me. I was not able to get a decent nights sleep either, due to the fighting, loud swearing and yelling underneath my window! The one bathroom leaked all over the floor and the other bathroom had a notice on it saying out of order. When I went to let them know about my three parking fines on my last day staying, the young girl said I could have parked underneath the nearest parkade as that part was still open. Auckshaw said right in front of her and I, "Oh I did not know that!" He has never apologized to me and has caused me great amount of distress and anxiety. If you are to operate a business that houses guests, you need to know what is available for parking! He lied to me several times and I warn others not to stay here at all! All they want is your money! They clearly do not care about their guests well-being or safety! I have filed a complaint.…
Can you Nanaimo for a business trip. Booked in at the painted turtle because it seemed like a good place to get a local experience. One criteria is to have a private bathroom. Their website states room with private bathroom. By private they mean, no boast else can come in while you’re using it. I felt mislead and asked for a refund for my 3 nights x 2 rooms( me and a coworker). They only refunded 1 night x 2 rooms. I had to pay for 4 rooms that I didn’t use. Since I had to check into another hotel, company won’t pay so its 100% out of pocket!!
Appreciate that it is not something the hostel can control, but heads up there are 3 nighclubs/bars very close by and the noise from the street makes it very hard to sleep. Granted we stayed a saturday night but it was incredibly loud. Hostel itself is very clean and comfortable and staff are friendly. And it is very reasonably priced.
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