Inn at the Quay
900 Quayside Drive, New Westminster, British Columbia V3M 6G1 Canada
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Avg. C$203 /night, 3/20 - 3/21
C$306
per night
C$236
per night
C$165
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#1 of 3 hotels in New Westminster
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
New Westminster's only riverfront hotel No other New Westminster hotel offers better views or puts you over the water. Being different is our gig. Above and beyond is what we do. Here at Inn At The Quay hotel you can treadmill run with river views, eat seafood on an outside patio with ever-changing views of the river, enjoy fetch sessions with your pet at nearby parks, and more. Elevate your New Westminster getaway.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid public parking on-site
Car park
Wifi
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Non-smoking hotel
Outdoor furniture
Sun deck
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Vancouver Intl Airport
19.3 km•
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Abbotsford Airport
43.4 km•
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New Westminster
3 min•Vancouver Sky Train
Rental Cars
71 Restaurants
within 0.5 kilometers
Reviews
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Detailed Reviews
We would recommend this hotel. We were very happy with our two night stay. The staff was wonderful. We were very happy with the effort they made to please us -- from answering our questions while making reservations through checking in and housekeeping service.
There is construction in the area at the moment with trains in the yard next door to add to the noise, so if you are a light sleeper, this might not be the place for you. We found it a very nice place to stay with very reasonable prices compared to other hotels in or near Vancouver.
We reserved an accessible room. It had one of the best roll-in showers we have seen. The room was designed for wheelchair users with light switches, towel racks, and grab bars all low. The grab bars in the shower were a bit low for my husband, who uses a walker for mobility, but is able to stand in the shower with the support of a grab bar.
There is construction in the area at the moment with trains in the yard next door to add to the noise, so if you are a light sleeper, this might not be the place for you. We found it a very nice place to stay with very reasonable prices compared to other hotels in or near Vancouver.
We reserved an accessible room. It had one of the best roll-in showers we have seen. The room was designed for wheelchair users with light switches, towel racks, and grab bars all low. The grab bars in the shower were a bit low for my husband, who uses a walker for mobility, but is able to stand in the shower with the support of a grab bar.
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Date of stay: April 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy MacKerricher, General Manager at Inn at the Quay
Responded Apr 8, 2024
Thank you very much for your kind review and we look forward to welcoming you back again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We booked for a “way after wedding party”. Our daughter picked the Inn after researching several locations in Vancouver. Your event organizing team was superb, attentive and helpful from the very start of the process. We paid a couple of visits to the inn to look at the facilities and met various members of the team. You’re fortunate to have such well-trained ,informative and helpful staff.
On the day itself( I think her name was Shaylene )was incredibly helpful, even blowing up balloons & organizing the event space.
I travel frequently for business and medical conventions at some of the highest end hotels in Canada. I was expecting a “rubber chicken” buffet I was impressed by the high-quality of your catering. It equalled or exceeded similar events I have attended at the Fairmont, Four seasons , Wall centre, Sutton etc. The late snack buffet was also of high quality , delicious with varied offerings ,including mussels.
Your rooms were clean and comfortable with furniture that matched the nautical theme. The location is superb.
I would also like to thank the bar staff at the reception itself, who were pleasant and helpful.
Your staff are well trained. They frequently went the extra mile. When we arrived the rooms were ready for the other members of the party, but not for ours (father and mother of the bride), the receptionist personally went and checked on the progress for our room and hurried up housekeeping. Similarly when our daughter thought she left charging wires in the room ,she sent someone up to do a thorough search.
The location is superb, the meeting space ideal with the bonus of the wraparound outside balcony.
So kudos to yourself and all your staff. We would certainly recommend the hotel for similar events. Your facilities and attentiveness contributed to a wonderful family and social event.
On the day itself( I think her name was Shaylene )was incredibly helpful, even blowing up balloons & organizing the event space.
I travel frequently for business and medical conventions at some of the highest end hotels in Canada. I was expecting a “rubber chicken” buffet I was impressed by the high-quality of your catering. It equalled or exceeded similar events I have attended at the Fairmont, Four seasons , Wall centre, Sutton etc. The late snack buffet was also of high quality , delicious with varied offerings ,including mussels.
Your rooms were clean and comfortable with furniture that matched the nautical theme. The location is superb.
I would also like to thank the bar staff at the reception itself, who were pleasant and helpful.
Your staff are well trained. They frequently went the extra mile. When we arrived the rooms were ready for the other members of the party, but not for ours (father and mother of the bride), the receptionist personally went and checked on the progress for our room and hurried up housekeeping. Similarly when our daughter thought she left charging wires in the room ,she sent someone up to do a thorough search.
The location is superb, the meeting space ideal with the bonus of the wraparound outside balcony.
So kudos to yourself and all your staff. We would certainly recommend the hotel for similar events. Your facilities and attentiveness contributed to a wonderful family and social event.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip:Â Superb for a medium sized event (40-100 people) In todays high priced hotel market its...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy MacKerricher, General Manager at Inn at the Quay
Responded Jul 25, 2023
Thank you for choosing the Inn at the Quay for your daughter's special celebration. We are a small, dedicated team who love what we do and thrilled that all details and components met/exceeded your expectations. I will share your kind comments with our team. Enjoy this beautiful summer!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just a heads up because we love the hotel… We stayed last summer for about 2 months after a fire in our home, so we’re quite familiar with the hotel. This time we only needed accommodations for one night so we called the reservation service and were quoted $287 for one night. We were offered no discounts, so it was too expensive, and actually excessive, in comparison to other hotels in the area. However we like Inn at The Quay, so called reception directly. They quoted $173 for the night. Had we not called and been treated in a friendly manner (as usual), we would not have stayed. We won’t call the reservation line again. Great staff, great service, and had a wonderful winter evening reading by the fireplace in the lobby.
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Date of stay: January 2024Trip type: Travelled with family
Value
Location
Service
Room Tip:Â Call direct, rather than a reservation service. The good people on the front lines are the best.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy MacKerricher, General Manager at Inn at the Quay
Responded Jan 19, 2024
Thank you for your kind posting and returning to the Inn at the Quay. We always welcome direct bookings, 604-520-1776. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrific lack of security. I gat back around midnight having visited family and friends. There was no-one at the front desk and I could hear no sounds. Maybe there was a security camera but I could not see one. Further, I am used to needing to apply a keycard in the lift to get to any accommodation but this does not happen. As a solo female traveller, I felt very vulnerable as anyone could have walked in and arrive outside my room door.
The hotel purports to care about the environment but the coffee facilities are dreadful. Each coffee bag is in a massive plastic-like bag. The coffee bag sits in an enormous plastic container (I have never seen one so large before in all my travels). This is then thrown away and a new one used each time. Surely the container should be stronger and reusable which is what I am used to.
Great view and comfortable bed
The hotel purports to care about the environment but the coffee facilities are dreadful. Each coffee bag is in a massive plastic-like bag. The coffee bag sits in an enormous plastic container (I have never seen one so large before in all my travels). This is then thrown away and a new one used each time. Surely the container should be stronger and reusable which is what I am used to.
Great view and comfortable bed
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Date of stay: February 2025Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy MacKerricher, General Manager at Inn at the Quay
Responded 2 weeks ago
Thank you Anita for your review. The Inn at the Quay is staffed 24/7 plus we have a security guard on site from 10:30 pm to 6:30 am. The Night Auditor works from 11:00 pm to 7:00 am. Harj or Calin may have been behind the front desk printing a report. We also have security cameras that cover 100% of the hotel, both inside and out. I hope we have the opportunity of welcoming you back to the Inn at the Quay in the future. Enjoy your travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked here rather than our usual place - looked good and we wanted a treat. It is a bit inconvenient to get to the hotel but nothing huge. On check in the staff was abrupt and not very friendly. Parking costs extra but is very handy. On initial look we were impressed. The room was small but nicely appointed. Had a small balcony looking northeast. TV was huge - too big for the room. The beds were comfortable. there was no meal plan so next morning we ate locally for breakfast. In this area it was not cheap. We were out until mid afternoon. Returning, the room was not tidied. So, went for a walk. Still not done. Went for a drink. Still not done. It is now 5 PM. My wife went to the desk. She was told in a dismissive fashion that “of course they did not do the rooms during COVID “. When asked about needing toilet paper, coffee refills, towels etc she was dismissed and told she could take some back to the room. The staff was the same one who checked me in the day before. When asked why we were not told about no housekeeping services she did not seem at all concerned and said everyone should know. This after some restrictions had been lifted. The other annoying feature was the construction just a block or so from the hotel. Started at 8AM and ended late afternoon. These are not major issues but when you are paying over $200 per night you expect better. We would not consider staying here again.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy MacKerricher, General Manager at Inn at the Quay
Responded Jul 7, 2021
Dear Ed, I would love to have the opportunity to speak to you directly and I do apologize for the lack of service and welcoming you received. I can be reached directly 604-523-3502 or by email kmackerricher@innatthequay.com. I look forward to resolving your concerns. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We think of the Inn as our home away from home and are welcomed on each visit. This time, my husband Bob was celebrating his birthday and the staff had a gift from the hotel with his name on it when we checked in. What a welcome and unexpected surprise! The Inn is accessible with accessible showers so it is perfect for me and my husband loves the Inn for its welcoming staff.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy MacKerricher, General Manager at Inn at the Quay
Responded Apr 12, 2022
Thank you Dawn - we all look forward to welcoming you back again soon! Happy to hear Bob had a great birthday.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a Queen room overlooking the river and was mesmerized by the river and all the boats going by. I sat near the window and was lulled into a peaceful state of mind (it was raining and cold or i would have enjoyed the deck). The bed was comfy, bed linen crisp and white, the towels fluffy and even for a Friday night, it was blissfully quiet. I fully enjoyed my stay! I will go there again and again, my new favorite hotel !
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy MacKerricher, General Manager at Inn at the Quay
Responded Apr 12, 2022
Very happy to hear you enjoyed your stay with us - the Fraser River is definitely a working river with plenty of activity. We look forward to welcoming you back again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was friendly and very accomodating. The restaurant food was A+. Very clean hotel and modern. Parking was $11 per day for unlimited in and out and there were always spots available. The location was perfect for getting around to my customers. I highly recommend this hotel.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy MacKerricher, General Manager at Inn at the Quay
Responded May 10, 2022
Thank you Brad for your wonderful review and we look forward to welcoming you back to the Inn at the Quay and Boathouse Restaurant in the near future. I will be sure to share your kind words with our team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A great spot for our recent reunion group to stay. The hotel is very clean. Rooms are nicely appointed and staff is friendly and efficient.
The best part is the hotel's convenient location to other amenities as: many popular restaurants, pubs, stores, riverfront walk ( there is a children's playground on the quay), and New Westminster Skytrain Station! I recommend especially for group events.
"The Boathouse" restaurant is on site and was appreciated for the quality of food and service.
The best part is the hotel's convenient location to other amenities as: many popular restaurants, pubs, stores, riverfront walk ( there is a children's playground on the quay), and New Westminster Skytrain Station! I recommend especially for group events.
"The Boathouse" restaurant is on site and was appreciated for the quality of food and service.
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Date of stay: April 2022Trip type: Travelled with friends
Room Tip:Â Underground parking with in/out privileges
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy MacKerricher, General Manager at Inn at the Quay
Responded May 2, 2022
Thank you Donna for your great review - we look forward to seeing your group again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My daughter and family stayed for 2 nights and Erin at reservations was so accommodating to them She got a quiet room over looking the water and got them a play and pack for her 1 yr old had 2 beds for her and husband and 3 yr old. Erin also got them a microwave in the room at no charge as well. Yvonne let them in their room early as their room was ready and they asked the night before could they get a late checkout at 1. We all went for brunch at Angelina's which was excellent as well and a 10% discount. My husband and I live on the Quay so it was so convenient just to walk down the boardwalk to visit. Thanks again to all the staff!!!! Sherrie-Dee
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy MacKerricher, General Manager at Inn at the Quay
Responded Dec 8, 2021
Thank you Sherrie-Dee for your kind review and special mention of Erin. I will be sure to share with her. Best wishes for the Holiday Season!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Parking is $11 per night + $2.86 in taxes. This is Canadian funds. We look forward to welcoming you to the Inn at the Quay.
I visited the hot tub (with close-by sauna) on a couple occasions (November 2018). Very clean and pleasant. I was by myself on both occasions. I can envision in busy season that the hot tub/sauna area could get easily filled up. In nice weather you can easily access a deck that overlooks the Fraser River/Riverwalk and adjacent areas. The Inn at the Quay is a very comfortable hotel.
Yes we offer BCAA discounts subject to availability of rooms
No laundry facilities that I am aware of? Phone the hotel as they can advise you of any local laundromats in the area. Location is very good for travelling around this area.
"Call direct, rather than a reservation service. The good people on the front lines are the best."Read full review
"Superb for a medium sized event (40-100 people) In todays high priced hotel market its excellent value , but maintains high quality"Read full review
"We used the sky train from the airport. It was fun to get around the city on the skytrain and a ten minute walk to the hotel from the statio"Read full review
"Most rooms seem to have a view of the river but the ones further out over the water seem to offer the best views"Read full review
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PRICE RANGE
C$180 - C$271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
inn at the quay hotel new westminster, hotel at westminster quay, at westminster quay new
LOCATION
CanadaBritish ColumbiaNew Westminster
NUMBER OF ROOMS
126
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Inn at the Quay
Which popular attractions are close to Inn at the Quay?
Nearby attractions include Hidden Wonders (0.4 km), New Westminster Quay (0.06 km), and Landmark Cinemas 10 New Westminster (0.2 km).
What are some of the property amenities at Inn at the Quay?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Inn at the Quay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Inn at the Quay?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Inn at the Quay?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Inn at the Quay?
Conveniently located restaurants include Angelina's Dutch Corner, Cockney Kings Fish & Chips (New West), and El Santo.
Are there opportunities to exercise at Inn at the Quay?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is Inn at the Quay located near the city centre?
Yes, it is 0.9 km away from the centre of New Westminster.
Are any cleaning services offered at Inn at the Quay?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Inn at the Quay?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Inn at the Quay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.