Not a very memorable trip. The room and kitchenette was not clean and fully equipped. We were apparently told that there were no other similar or better rooms available at the time. Sub par experience with the breakfast and the serving staff. Hot tub was not operational for more than a year and while staff knows this - its not updated on their site or third party booking sites.
Front Desk answered our phone call and immediately assured us that he would hold a room for us. When evacuated from Oliver BC fires, he understood that it was important to know we had a place to stay. When we needed a second night, GM Kelly let us stay in first room until next room was ready. This saved us lugging 2 dogs and all our stuff to the car while room being prepped. Hotel was booked full and we were lucky there was a cancellation. Kelly and her team made sure to offer it to us in these harrowing circumstances. Thank you to everyone at the BW Penticton! You guys rock!
Be very careful on the room you book. Stay was actually in September that was not a pick choice. . We booked on line - booked the 2 room Suite with Kitchen. What we got was a 2 queen bed with a mini fridge and microwave. When asked at the front desk, was advised that what I booked online was not available - due to long term stays. I could go online and book the exact same room that week.. Even the price quoted on line was not what was charged for the incorrect room. To sum this up - BW Penticton would not compensate, I was to call the 1800 number as I booked online. They were not able to help me as my booking was done online. What I was asking for was compensation as what I booked was not what we received. Even $25.00 per night would have been a gesture. After back and forth with 1800 Best Western Customer Relations, there was nothing they could do as the Inn in Penticton would not compensate. To the Manager of this hotel - you need better customer service. We had choices on where we could stay in Penticton. Next time we will pick another location. …
This hotel is old and dated. The carpet was stained and dirty and there was no maid service. The bathroom was tired and very dated and did not feel clean. The breakfast was pedestrian at best. There must be better choices in Penticton
This is a great hotel. The room has a front entrance and sliding doors to the courtyard excellent for group or family gathers. All the staff is friendly and provide good service. For example, The hotel is not designed to be wheelchair accessible, but the staff went over and beyond to make it work. For example, the manager recommended a spacious room and reserved that room for us. There is a raised sidewalk so I asked a worker to direct me. He built a wheelchair ramp and installed it in less than half an hour. Love this place.
The best place to stay in Penticton. The staff was friendly, the room was very clean, the breakfast was amazing. I loved that the second door In our room opened out to a grassy play area and pool. I felt at home.
Easily the nicest and cleanest BW accommodations we have experienced. Large rooms well equipped and comfortable. Service was impeccable, and we can't say enough about the full spread continental breakfast and cleanliness of the eating area.
I booked the room 6 months in advance because it was on a busy weekend. The cancellation requirements were very flexible. We had not requested ground floor so had to contend with climbing stairs, but that was not a major problem. The hotel is older but well kept and clean. The included breakfast was everything you could hope for.
Very good quality hotel for the price. Clean rooms, very good outdoor and indoor pool. Good internet. Very good breakfast with a good quality and variety of choices. Very good service from the front desk and other staff. I would certainly come back.
The hotel was centrally located in the Okanagan, we were able to drive from Osoyoos to Kelowna without any issues. The hotel is quiet and the staff is very friendly. The room is comfortable and the breakfast changes every morning.